Explorez tous les épisodes du podcast Hospitality Mavericks Podcast Show
| Titre | Date | Durée | |
|---|---|---|---|
| #335 Jon Sargent Chief Executive Officer at Kanned Heat Kitchen - Engineering Better Systems for Kitchen Mental Health | 29 Oct 2026 | 00:51:58 | |
In this episode, Michael and Jon discuss burnout and mental health in the restaurant industry, challenging the “be resilient” culture and arguing that broken systems—not individuals—often cause collapse. Jon recounts nearly two decades in kitchens, reaching executive chef before severe physical breakdown (degenerative disc disease, herniation, surgeries) alongside worsening coping behaviors including alcohol and heavy pain medication, compounded by escalating expectations and little support. After leaving the industry and struggling with loss and depression, he studied engineering and applied “change the inputs to change the outputs” thinking to hospitality. He founded Kanned Heat (kannedheatkitchen.com) to share actionable resources on building personal and workplace systems—boundaries, clear expectations, communication channels, cross-training, scheduling with redundancy, and management accountability—to protect health and careers, address substance abuse and suicide risks, and reduce predatory staffing pressures. Connect with Jon: https://www.linkedin.com/in/sargentjon/ https://kannedheatkitchen.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #334 Gina Knight All Things People at Flat Iron - Building and Scaling Culture at Flat Iron | 15 Oct 2026 | 01:00:41 | |
In this episode, Gina discusses her nearly two-decade hospitality journey from starting in hotels at 15 to leading people and culture at Flat Iron, explaining how operational experience translated into learning, recruitment, HR, and culture leadership. She defines culture as what a business tolerates, walks past, celebrates, and rewards, emphasizing a strong feedback culture and the importance of nipping issues early through coaching and one-to-ones. Gina shares Flat Iron’s Sunday team breakfast ritual, created by the founder, as a non-negotiable example of togetherness, and describes how “movements” are built from repeated moments, highlighting Flat Iron’s listening cycle (engagement surveys, roundtables, forums, action plans, and follow-up surveys) and the Flat Iron Forum of non-manager reps. She also covers the value of coaching, mentoring, networking, reflection time, and supporting early careers through work experience. Connect with Gina: https://www.linkedin.com/in/ginamarieknight/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #333 Klaus Thomsen Co-Founder at Coffee Collective - Direct Trade, Craftsmanship, and Scaling Culture | 01 Oct 2026 | 01:09:28 | |
Michael interviews Klaus Thomsen of The Coffee Collective about building a Denmark-based coffee company rooted in direct trade, transparency, and barista craftsmanship. After Thomsen won the 2006 World Barista Championship, he and co-founders Casper and Peter started the company in 2007 to address unfair farmer compensation by cutting middlemen, contracting directly with producers, and sharing costs openly, including listing origin payments on labels. They began with a small roaster and long-term relationships with farms in Brazil and Guatemala, and continue origin visits with a team to maintain trust and feedback. The company expanded organically to eight coffee shops and a bakery (mostly Copenhagen, one in Aarhus), ~160–170 employees, and about one million cups annually, selling to wholesale, shops, and a global webshop in 45 countries. They discuss scaling quality through written standards, a staff app for onboarding and communication, hiring an external CEO for leadership expertise, balancing ambition with work-life balance, learning from mistakes, and sustaining motivation through continual learning and working with young staff. Connect with Klaus: https://www.instagram.com/klausthomsen/ https://www.linkedin.com/in/klausthomsencoffee/ A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #332 Christian Wiens Founder & CEO at Loman AI - Ensuring Restaurants Never Miss a Call | 17 Sep 2026 | 00:49:27 | |
Michael hosts Christian to discuss how voice AI can solve a persistent restaurant operations problem: missed phone calls that cost revenue and damage guest experience. Christian shares his early experience working front-of-house in a busy Southern California restaurant where calls were often ignored, then explains how a 2024 voice AI demo led him and his cofounder to build Loman, now used by 1,500+ restaurants. They cover key stats (30% of restaurant revenue comes via phone; 40% of calls are missed), how Loman answers 100% of calls, takes orders and payments, books reservations, answers questions, supports multiple languages, handles up to 50 concurrent calls, and integrates with major POS and reservation systems to pull menus/pricing and push orders into the kitchen. They also discuss customization, continuous learning from call data, adoption best practices, AI’s future impact, and practical AI tips for operators. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer: 20% off all yearly and bi-yearly plans - Use code MAVERICK20. Learn more at https://lodgify.com/ Connect with Christian: Website: loman.ai Instagram: instagram.com/loman.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #331 Dr Michael Filosi Post-Exit Founder and Dentist - From Dentist to Hospitality-Driven Business Owner | 03 Sep 2026 | 00:58:55 | |
Michael interviews Australian dentist Michael Filosi about applying counterintuitive, hospitality-centered ideas to dentistry to break industry norms. Filosi bought a rundown dental practice and, after realizing he couldn’t be the best clinician, pivoted—drawing on Good to Great’s hedgehog concept—toward building the best dental practice by focusing on business ownership, high standards, and patient experience. He gradually stepped off clinical work over 2–3 years (from four days a week to zero), scaling from generating 40% of revenue to 0.6%, later selling the business unexpectedly at 41 with no earn-out. Key initiatives included an annual free Patient Appreciation Day and a “Sparks” program (50 personalized gifts in 50 weeks at $50 each) inspired by Unreasonable Hospitality, alongside friction-reducing service, explicit cultural expectations (“the FPD way”), and hiring for customer care, helping drive retention, word-of-mouth, staff attraction, and 400+ 5.0-star reviews. Filosi’s takeaways are uncompromising standards and putting the customer (or constituent) at the center; he recommends The Checklist Manifesto and is exploring writing, dentistry, and politics next. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer: 20% off all yearly and bi-yearly plans - Use code MAVERICK20. Learn more at https://lodgify.com/ Connect with Dr Michael: https://www.linkedin.com/in/michaelfilosi/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #330 Brandon Hussey VP Hospitality Management at Fathom Companies - How AI Can Strengthen Hospitality Culture | 20 Aug 2026 | 01:00:15 | |
Michael and Brandon discuss the intersection of AI and culture in hospitality, arguing AI can strengthen culture by removing routine work so teams can focus on human guest experiences. Brandon shares his career path from line-level resort roles to leading Fathom’s hotel management arm within a Maine-based real estate development firm focused on adaptive reuse and “sense of place” upscale soft-brand projects across Marriott, Hilton, and independents. Fathom operates or develops seven hotels, typically 150–200 keys with multiple F&B outlets. Brandon highlights the Sugar House Hotel in Winooski, Vermont—a Marriott Tribute Collection property that will be all-electric, net-zero carbon, and LEED Platinum—embedding sustainability into every initiative. He outlines Fathom’s associate-centric, value-driven culture, emphasizing authenticity, celebration, open dialogue, autonomy in recognition rituals, and cross-department cohesion, and explains using AI for SOPs, accounting, HR messaging, onboarding tools, and development analysis to reduce stress and improve retention. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer: 20% off all yearly and bi-yearly plans - Use code MAVERICK20. Learn more at https://lodgify.com/ Connect with Brandon: https://www.linkedin.com/in/brandon-hussey-5bb21830/ https://www.fathomcompanies.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #329 Pete Hurley Founder at Well Seasoned - Fractional Leadership in Hospitality | 06 Aug 2026 | 00:59:09 | |
Michael and Pete Hurley discuss how hospitality organizations may shift away from large full-time head offices toward fractional and project-based senior talent to improve flexibility, innovation, and profitability amid tight margins and job insecurity. Hurley shares his career from launching a hospitality tech startup in 2004 that evolved into a cultural-venue operator business he ran for nearly 20 years and sold three years ago, before moving into consultancy and noticing the growing “fractional” trend and the lack of a dedicated marketplace for hospitality expertise. He built and coded the Well Seasoned platform in a week, launching in February and growing to about 550 consultants, around 25 hospitality businesses engaging, and regular projects posted. They cover benefits like faster hiring/onboarding, niche expertise, reduced risk, consultants collaborating to fill skill gaps, and fractionals sometimes converting into full-time roles, while emphasizing the need for a core in-house team and an active community to avoid the platform becoming a static directory. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer: 20% off all yearly and bi-yearly plans - Use code MAVERICK20. Learn more at https://lodgify.com/ Connect with Pete: https://www.linkedin.com/in/petehurley/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #328 Ruth Jacobs CEO & Founder of Certified Minds - Mental Health, Burnout, and Resilience in Hospitality and Beyond | 23 Jul 2026 | 00:58:04 | |
In this episode, Michael introduces Ruth Jacobs, a registered mental health nurse and founder of Certified Minds, to discuss where mental health efforts in industry have landed and how to create behavioral, cultural, and systems change that builds resilience. Ruth shares her background in CAMHS and eating disorder inpatient care, her experience managing during COVID lockdowns, and how gaps in pediatric mental health training led her to train UK medical teams, schools, and workplaces using simulations and practical skills. They focus on hospitality’s risk factors—high emotional demands, unpredictability, staff shortages, long hours, poor sleep, and normalized frontline abuse—and discuss proactive leadership, psychological safety, and embedding resilience and check-ins into inductions. Ruth distinguishes everyday mental health issues from disorders, highlights early burnout signs, stresses the cost of inaction, recommends better listening and language for difficult conversations, and raises concerns about normalized cocaine use. She directs listeners to certifiedminds.co.uk and previews the Safer Faces app for lower-cost mental health support. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer running until July 30th: 60% off on Ultimate and Professional yearly and bi-yearly plans with the code MAVERICKS60. Learn more at https://lodgify.com/ Connect with Ruth: Book: https://uk.bookshop.org/a/8596/9780008667290 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #327 Yazz Abdulla CEO at Urban Hospitality - Discipline Over Emotion | 09 Jul 2026 | 01:38:58 | |
In this episdode, Michael welcomes his longtime friend Yazz Abdulla, previously a guest during the pandemic to discuss food delivery and dark kitchens. They reflect on Copenhagen Street Food’s grassroots style, then focus on founder-led hospitality businesses: founders often stay emotionally attached, operate like self-employed workers, lack systems (ops, HR, marketing, supply chain), misunderstand cashflow, and fail to plan an exit; Yazz advises emotional detachment, self-leadership, discipline, rituals, and valuing time and peace over status. They discuss the “lost art of hospitality,” arguing technology and transactional service have eroded human connection, while Gen Z is highly influential and brands like Blank Street succeed by designing for Gen Z. AI is seen as useful for optimization but unable to replace the human element. They compare struggling UK hospitality—blaming poor adaptation and leadership—against UAE hospitality, where conflict briefly crushed tourism but decisive government support enabled recovery. Lodgify is the headline sponsor for the Hospitality Mavericks Podcast Show. Lodgify is an all-in-one hosting platform built on one promise, minimum hassle, maximum independence. We help independent vacation rental hosts and small-scale property managers run and grow their business with 0% Lodgify booking commissions, an AI Co-Host (COMING SUMMER 2026, early access open now), and direct booking websites built to get found by AI. For Mavericks listeners, there's a special offer running until July 30th: 60% off on Ultimate and Professional yearly and bi-yearly plans with the code MAVERICKS60. Learn more at https://lodgify.com/ Connect with Yazz: https://www.linkedin.com/in/yazz-abdulla/ https://www.linkedin.com/company/urban-hospitality-group-ltd/posts/?feedView=all Previous episode with Yazz Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #326 Tom James Managing Director at Bill's - Putting Guest Happiness at the Center | 25 Jun 2026 | 00:52:00 | |
Michael welcomes Tom James, to discuss winning in a hyper-competitive hospitality market through counterintuitive strategy and team buy-in. Tom shares his 30-year hospitality journey, joining Bill’s five years ago as operations director before becoming managing director, and describes the shift from an ops-only lens to leading cross-functionally with a two-year plan. Bill’s distilled 257 actions into one message—“everyone leaves happy”—and made guest satisfaction the core KPI, built from reviews, surveys, and mystery diners, tying incentives to guest metrics rather than financial ones. He explains how visibility, consistent recognition, and culture drove adoption, alongside behind-the-scenes improvements to systems, booking, website, SEO, and cost controls. The turnaround included difficult restructuring and site closures, followed by renewed energy, cover growth, and a strong Christmas. They discuss change management, process discipline (why/who/what/how/when), technology and AI’s potential, and Tom’s leadership takeaways: headspace, networking, and investing in team growth. Connect with Tom: https://www.linkedin.com/in/tom-james-5388b256/ Eps 23 Bill Collison - Founder of Bill’s https://www.hospitalitymavericks.com/videos/23-the-bills-story-with-bill-collison/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #325 Stephen Logue Consultant at Hospitality Blueprints - Why Cleanliness and Service Can Beat Food | 11 Jun 2026 | 00:57:06 | |
Michael interviews Stephen Logue, an economist and former FMCG marketer who became marketing director at Berni Inns, founded a research-led consultancy, and later owned restaurants. Logue explains how market research identified five consistent drivers of restaurant success—cleanliness, service, atmosphere, food quality, and value for money—and how redesigning and standardizing Berni Inns (including work with Conran) lifted sales and won a Catey. He argues hospitality underinvests in service, emphasizing “hire character, train skills,” building staff confidence and self-belief, and using tools like mystery visits and customer research. He shares “runners and riders” concept testing, a successful Greek concept at Meadowhall, lessons from Wetherspoon’s standards and value focus, and the financial importance of repeat customers. Logue now supports independents via pro bono work and promotes simple cost control, menu margin analysis, and clear service promises. Connect with Stephen Logue: https://www.linkedin.com/in/stephen-logue-47227757/ https://www.hospitalityblueprints.com/ https://youtu.be/2_E_EBbdXpU?si=_0cECaQouijt_8LS https://www.hospitalityblueprints.com/masterclass-videos Book: Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #324 Sam Jett Executive Chef at Audrey - Appalachian Cuisine, Local Sourcing, and Circular Restaurant Systems | 28 May 2026 | 00:51:26 | |
In this episode, Michael speaks with chef Sam Jett about building restaurants that serve communities, people, and the planet. Sam shares how he shifted from a planned healthcare path into cooking, credits McDonald’s for teaching standards and systems, and recounts formative time in Copenhagen kitchens including Relæ and Noma. After years as Sean Brock’s right-hand leader across multiple brands, Sam took over Audrey and refocused it on Appalachian heritage: removing luxury imported ingredients, tightening sourcing “guardrails,” and adopting a zero-waste mindset. He describes a network of about 26 regional farms/producers supplying roughly 95% of the menu and a CSA-style budgeting approach where farmers send what they choose, including imperfect crops that the team transforms using the restaurant’s lab. Sam explains making the economics work through circular “mini-ecosystems” and multiple revenue streams, and emphasizes relationships and trust as the core leadership principle. Connect with Sam: https://www.instagram.com/samuel.jett/?hl=en https://www.audreynashville.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #323 Alexander Kjerulf Chief Happiness Officer at Woohoo Inc. - Stop Putting the Customer First | 14 May 2026 | 01:05:02 | |
In this episode, Michael interviews Alexander Kjerulf, a former tech entrepreneur who founded a company in 2003 focused on happiness at work and has delivered talks and workshops in over 50 countries for clients including Microsoft, IKEA, IBM, Hilton, and Shell. They discuss research linking workplace happiness to higher productivity, creativity, retention, lower absenteeism, and stronger company results including profitability, growth, employer brand, and stock performance, alongside an ethical responsibility for leaders. A central theme is improving customer experience by putting employees first and rejecting “the customer is always right,” which can betray staff and reward abusive customers; examples include a hotel manager enforcing rules, Southwest Airlines “we will miss you” letter, and buying a rude passenger a competitor ticket. Practical practices include training and culture immersion (Zappos), celebrating great service stories, giving frontline autonomy (Nordstrom, Middelfart Sparekasse), measuring care over efficiency, hiring carefully, and using weekly feedback tools like Heartcount. Connect with Alexander: https://www.linkedin.com/in/chiefhappinessofficer/ Books: Everybody Matters - Bob Chapman https://uk.bookshop.org/a/8596/9780241975411 Hug your customers - Jack Mitchell https://uk.bookshop.org/a/8596/9781401398040 Hug your people - Jack Mitchell https://uk.bookshop.org/a/8596/9780553820089 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #322 Graziano Cocco Performance Mental Coach - Lessons from Elite Sport for Hospitality Leaders | 30 Apr 2026 | 00:59:21 | |
Michael interviews performance mental coach Graziano Cocco about what separates thriving “maverick” leaders from those merely surviving and how to build high-performance teams. Graziano shares his journey from London hospitality roles (including Head of People) to founding Inside Up, coaching football for 10 years and working at Crystal Palace plus athletes in sports such as tennis and rugby, while consulting hospitality businesses including ARO QD and DRG in Glasgow. They discuss why mental toughness matters in today’s pressured hospitality environment, reframing “I have to” to “I get to,” and prioritizing self-management because leaders can’t pour from an empty cup. Key team elements include trust, conflict navigation, commitment, clear goals and accountability, and praising effort. Graciano introduces the “Plan–Do–Review” habit using a plus/Kaizen reflection and recommends setting daily intentions and visualization. Connect with Graziano: https://www.linkedin.com/in/graziano-cocco-b6b39158/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #321 Anthony Collins Founder at Work Better Studio - Lean Thinking in Hospitality: Fix the System, Not the People | 16 Apr 2026 | 01:05:54 | |
Michael interviews Anthony Collins, founder of Work Better Studio, about applying lean thinking and the service-profit chain in hospitality and service businesses by focusing on processes and resources rather than blaming people. Collins shares his path from graphic design to founding DirectSki.com, acquiring Ski Beat, and becoming group CEO of Topflight Travel Group, then leaving to advise companies on productivity, quality, and process improvement. He explains lean’s roots in postwar Japanese quality-first principles and describes using Enterprise Ireland training and Toyota-led practical problem-solving to build capability before crises like COVID. A key case study shows how small chalet maintenance issues hurt both staff workload and NPS, leading to a preventative maintenance program, revised seasonal hiring, fewer management layers, and improved autonomy. The conversation covers PDCA, frontline observation, controlled tension, recruitment and training (one-point lessons), and why AI can optimize the wrong work and reinforce silos without system thinking. Connect with Anthony: https://www.linkedin.com/in/antocollins/ https://www.workbetter.studio/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #320 Gregers Knudsen Co-founder and CEO at Monotree - Powering Frontline Culture in Hospitality | 02 Apr 2026 | 01:10:51 | |
In a Copenhagen podcast, Michael interviews Gregers Knudsen, co-founder of Monotree, about creating a platform that unifies frontline communication, onboarding/learning, checklists, and events on top of workforce management systems to replace fragmented tools like Facebook, WhatsApp, and overpowered enterprise software. Gregers traces his path from hospitality into tech (via Planday), where he saw multi-site operators struggling with too many disconnected systems, unused spend, and GDPR risks. He and two senior tech partners began building Monetary in 2018, launched in 2019 with a 1,500-employee customer, stayed self-funded for control, long-term product quality, and customer service, and have grown to nearly 300 customers and about 85,000 users across 18 countries, with UK as a key growth market. They discuss engagement drivers, manager enablement, using video content, culture as an amplifier, and cautious, practical AI use focused on removing boring work rather than automating human relationships. Connect with Gregers: https://www.linkedin.com/in/gregers-knudsen-9a0a23148/ A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #319 Bjarke Just Nielsen Founder at Norrlyst Koncernen - Scaling Restaurant Quality with Tech and Culture | 19 Mar 2026 | 01:08:32 | |
Michael interviews Bjarke Just Nielsen, founder of Norrlyst Koncernen in Copenhagen, about building a fast-growing restaurant ecosystem and related tech companies. Nielsen left corporate roles at Novo Nordisk and TDC, opened his first restaurant about five and a half years ago, then pivoted during COVID—without government support—by keeping staff and launching a deli that succeeded, accelerating his focus on online customer acquisition and data. Today the group operates about 20 restaurants with roughly 550 employees, serves around a million guests yearly, and runs centralized systems where a small team drives demand using a toolbox of 16 traffic levers while restaurants focus on delivering the promised experience. He discusses agility over rigid planning, professionalizing the organization through disciplined hiring, pursuing Michelin recognition with intense preparation, leadership role clarity, and upcoming projects including new tech initiatives, convenience stores, and a large all-day restaurant. Connect with Bjarke: https://www.linkedin.com/in/bjarke-just-nielsen-6a71445b/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #318 Lars Kure Juul Founder at GNTL - Gentle Giants and Purpose-Driven Leadership | 05 Mar 2026 | 01:07:33 | |
Michael welcomes returning guest Lars Kure Juul, author of The Happiness Sweet Spot and his new book Compassion in Action, to discuss why leaders gravitated most to the compassion chapter and how it led to deeper work on self-compassion and implementation. Lars argues compassion is active (beyond empathy): interest in others’ difficulties plus a desire to act, building trust, psychological safety, and high-performing teams. They explore leadership challenges amid rising burnout, declining engagement and belonging (citing Gallup), and why strong leaders aren’t loud. Practical themes include presence and deep listening, avoiding distractions like phones and laptops, asking better questions (“tell me more”), and servant leadership as serving others and the future by downplaying ego. They critique leaders hiding behind complex systems, emphasize belonging (seen, able to contribute, proud), and frame compassion and humanity as the next leadership revolution. Connect with Lars: Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #317 Nicole Antonio-Gadsdon Founder at Banana Pepper HR - Hiring for Human Magic and Hospitality Alchemists | 19 Feb 2026 | 01:14:42 | |
Michael welcomes Nicole back to discuss her new book, "Help Wanted," focused on finding “human magic” in hiring—going beyond technical skills and surface-level values fit to build teams and cultures that can withstand challenges. Nicole, a culture architect and founder of Banana Pepper HR, argues hospitality is at risk of becoming transactional and has an opportunity to re-center belonging and human connection. They critique standard, rushed recruitment as soulless and misaligned with brand promises, emphasizing “hospitality begins in-house” and that recruitment is a brand’s first act of hospitality. Nicole highlights “super skills” often dismissed as soft skills—empathy, kindness, curiosity, creativity, vulnerability, resilience, and more—and explains how missing them can lead to poor service, brand damage, and commercial loss. Practical ideas include slowing down hiring, doing stronger reference checks (including peer references), interviewing for stories by creating psychological safety, and using a three-course interview framework (appetizer/entrée/dessert). Nicole shares why she chose 10 super skills, drawing inspiration from Danny Meyer’s “HQ” and behavioral science (including Brené Brown). The episode ends with where to find Nicole and the book at bananapepperhr.com/book (and retailers such as Amazon, Barnes & Noble, and Waterstones). Connect with Nicole: https://www.linkedin.com/in/nicoleantoniogadsdon/ https://www.bananapepperhr.com/ Book: https://www.bananapepperhr.com/book Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #316 Jack Stack CEO at SRC and The Great Game of Business - Unlocking Business Success with Open Book Management | 05 Feb 2026 | 01:03:41 | |
In this episode, Michael engages in a fascinating conversation with Jack Stack, a pioneer of open book management and the author of 'The Great Game of Business.' Jack shares his journey from working for a Fortune 500 company to turning around a factory on the brink of closure through employee buy-in and financial transparency. He discusses the importance of teaching employees to understand financial statements and the mechanics of business to create a sense of ownership and drive success. The conversation highlights how open book management has been implemented in various industries, including hospitality and manufacturing, leading to improved employee engagement, productivity, and company profitability. Jack also touches on the expansion of these principles globally and the future direction towards digitalizing these training processes for broader reach and impact. Connect with Jack: Books Company https://www.greatgame.com/books/the-great-game-of-business A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #315 Ally Gordon Coach | Confidant | Mentor - Embracing Change and the Power of the Nervous System | 22 Jan 2026 | 01:05:02 | |
In this insightful episode, Michael and Ally discuss their annual meetings focused on self-improvement and navigating life transitions. They reflect on the last year's theme of managing transitions, driven largely by personal changes such as moving countries and taking on new projects. The conversation delves into understanding change versus transition, with an emphasis on the significance of the nervous system in handling life's challenges. They introduce six pillars crucial for transformation: origin story, value system, nervous system management, vision roadmap, identity and foundations, and implementation. Practical advice is shared for managing stress, the importance of morning routines, and the critical need for self-awareness to achieve long-term growth. Listeners are encouraged to focus on incremental improvements and regularly reassess their goals to maintain a healthy balance in life and work. Connect with Ally: https://allygordoncoaching.com/ https://www.linkedin.com/in/ally-gordon-coaching/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #3 A Podcast Series with Openr & Mark Felix, CCO of The AA - Unlocking the Secrets of Effective Pricing Strategy in Hospitality | 15 Jan 2026 | 00:56:46 | |
In episode three, host Michael and special guests Mark Felix and Joel Robinson dive into the intricacies of pricing strategy, drawing valuable lessons from the retail and hospitality sectors. Joel, founder of Openr, shares insights from his extensive experience in both grocery and hospitality, emphasizing the transformative potential of sophisticated pricing management. Mark Felix, with a rich background in various retail roles including Chief Commercial Officer at the AA and positions at Sainsbury's and John Lewis, brings his expertise to the conversation. The discussion covers key value indicators, the importance of continuous experimentation in pricing, leveraging customer loyalty data, and the potential impact of AI and technology on optimizing pricing strategies. Key takeaways include the necessity for dynamic and data-driven approaches to pricing in the face of economic challenges, and the importance of creating a culture of experimentation to drive business value. Connect with Mark: https://www.linkedin.com/in/markfelix/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #314 Cassie Davison Founder Kith & Kin Hospitality - Crafting Purpose-Driven Success | 08 Jan 2026 | 00:54:56 | |
In this episode, we dive deep into the world of hospitality with Cassie Davison, the author of 'Standout Hospitality.' Cassie brings over 30 years of experience in the hospitality industry and shares insights from her journey, including owning and operating award-winning venues, consulting, and building a community for independent operators. We explore the five pillars of wisdom outlined in her book, fundamentals of setting high standards, standing out in a crowded market, defining your identity, building belonging, and telling a great story. Cassie emphasizes the importance of being purpose-driven and building meaningful connections with customers. The discussion touches on the challenges and joys of hospitality, the evolving landscape post-pandemic, and the unique strengths of independent operators. This episode is a treasure trove of wisdom for anyone passionate about creating impactful and profitable hospitality businesses. Connect with Cassie: https://www.linkedin.com/in/cassiedavison1/ Visit her webpage https://www.kithkinhospitality.co.uk/ Get your hands on a free copy of the book: https://standouthospitality.scoreapp.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our episode sponsors, Monotree and Sideways. Both are helping the industry unleash its potential via its people Head to their websites here: Monotree.com and | |||
| #313 Greg Mangham Founder & CEO at Only A Pavement Away - Transforming Lives Through Hospitality | 18 Dec 2025 | 00:49:29 | |
In this episode, Michael talks with Greg from 'Only A Pavement Away,' a charity co-founded by Greg and his wife, Jill, to help disadvantaged individuals secure employment in the hospitality sector. Greg shares the story behind the charity's inception and its significant impact, having placed over 800 people into jobs and added £32 million to the economy since its launch in 2018. The discussion covers their process of preparing candidates, the role of relationship managers, and the ultimate goal of expanding their reach across the UK. Greg emphasizes the importance of building quality relationships and offers insights into the challenges and successes they've faced. He also highlights the critical need for funding to continue their mission of transforming lives through meaningful employment. Connect with Greg: https://onlyapavementaway.co.uk/ https://www.linkedin.com/in/greg-mangham-5424402a/ A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #Bonus Episode with Henry Matson Apron. - Solving Financial Pain Points in Hospitality | 16 Dec 2025 | 00:50:57 | |
In this episode, Michael welcomes Henry from Apron to discuss the financial pain points faced by hospitality operators. They delve into how Apron, founded in 2022, helps streamline business payments with consumer-grade simplicity. Henry explains how Apron addresses challenges like managing supplier payments, payroll, and employee expenses from a single platform, drastically saving time for business owners. Highlighting real-life cases, the conversation covers how Apron facilitates ease of financial management, allowing operators to focus on delivering exceptional hospitality. The discussion also explores the future of financial technology in the hospitality sector, emphasizing the need for fewer, more integrated tools. Henry shares his personal journey into FinTech and the profound impact Apron has had on businesses, including a touching story of how it helped a family in need. Listeners are encouraged to explore Apron's offerings at getapron.com and connect with Henry for personalized demonstrations. Connect with Henry: https://www.linkedin.com/in/henry-matson-1283472/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. | |||
| #2 A Podcast Series with Openr & Stephen Rothwell, Founder of Eagle Eye Solutions - Enhancing Operational Efficiency and Customer Experience in Hospitality | 09 Dec 2025 | 00:59:30 | |
In this episode, Michael, Joel and Stephen discuss the significant lag in technological advancements within the hospitality industry, particularly in back-office systems and data processing. Despite recent efforts made due to the pandemic to digitize front-of-house operations, the conversation highlights the need to improve operational aspects to enhance customer experiences. Issues such as repetitive WiFi logins and inefficient payment processes are mentioned. The discussion also emphasizes the importance of personalization and exceptional service in fostering customer loyalty, backed by personal anecdotes. The episode concludes with a call for the industry to focus on serving people more effectively. Connect with Stephen: https://www.linkedin.com/in/stephenjohnrothwell/ A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #312 Marc Summers Founder & CEO at Bubala - Building a Plant-Based Restaurant Empire | 04 Dec 2025 | 00:54:23 | |
In this episode, Michael welcomes Marc Summers, a restauranteur with a bold and ambitious vision, to discuss his journey from a corporate finance career to creating a successful plant-based restaurant chain. Featuring stories of pivotal moments, including being inspired by a chef's table episode and the adrenaline of his first kitchen job, Marc outlines the organic development of his concept, the importance of testing and honing ideas through pop-ups, and the transition to opening brick-and-mortar sites. He shares his strategy for growing gracefully without compromising quality or culture, explains the intentional creation and application of core values, and highlights the excitement of future growth and new opportunities like catering. Marc also discusses the significance of transparency and respect in building a happy workplace, as evidenced by winning the Code People Award for the happiest place to work. Throughout, he reflects on the lessons learned and the importance of staying open-minded and resilient in a challenging industry. Connect with Marc: https://www.linkedin.com/in/marc-summers-561366210/ https://www.bubala.co.uk/our-restaurants Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. | |||
| #311 Trudi Parr Head of People at Mollie's - Building People-Centric Hospitality | 20 Nov 2025 | 00:53:18 | |
In this episode, Michael interviews Trudi Parr, a hospitality professional with a vibrant journey that spans across media, tourism, and the evolving hotel industry. Trudi shares her unplanned yet fulfilling entry into hospitality, her roles from operations to sales, and her eventual focus on the people aspect of the business. Emphasizing the need for human-centric approaches in hospitality, she discusses the significance of treating employees well, fostering an inclusive environment, and the impact of nurturing talent from the ground up. With a keen interest in changing the perception of the hospitality industry, Trudi highlights the importance of internally built strong people practices and the challenges of recruiting and retaining talent post-COVID. Closely following the evolution of Mollie's—a motel diner concept—Trudi shares practical insights into their onboarding process, the importance of building relationships, and the excitement around new openings, particularly the upcoming launch in Manchester. Connect with Trudi: https://www.linkedin.com/in/trudi-parr/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. | |||
| #310 Ellie Ledden Chef Educator at Prept - Empowering Future Generations Through Food Education | 06 Nov 2025 | 00:41:02 | |
In this episode, Michael is joined by Ellie from the Prep Foundation to discuss how the foundation educates young people about nutrition and cooking, especially with the decline in food tech education due to reduced school funding. Ellie shares her journey from being a chef to working with Prep, highlighting the foundation's activities, such as in-school sessions and farm-to-fork days. They also discuss the importance of gut health, the challenges faced by schools, and the crucial role the hospitality industry can play in supporting these initiatives. The episode underscores the broader impact of teaching children healthy eating habits, aiming to tackle obesity and other lifestyle diseases. Connect with Ellie: Become a Prept Partner and make a real difference to food culture in the UK. Find out more here https://prept.foundation/partners/ - to find out how your school can take part in the programme, visit Prept’s website (https://prept.foundation/what-we-do/) https://www.linkedin.com/in/ellie-ledden-137329182/ Ellie up for an award. Finals on Monday. Voting open until then. Give your vote here: https://www.thestaffcanteen.com/nomination/ellie-ledden-chef-educator-sussex-1757617272#/ A big thank you to our epsiode sponsor Apron. The power tool for payments that helps hospitality operators save time, cut admin, and get back to doing what they love: looking after their guests and teams. Head to their website to sign up. Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here Takeaways:
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| #309 Tommy Giraux Head of Restaurant Systems at Honest Burguers - Utilizing AI to Enhance Hospitality | 23 Oct 2025 | 00:52:36 | |
In this episode, Michael engages in a detailed conversation with Tommy Giraux, the Head of Restaurant Systems at Honest Burgers. Tommy shares his extensive experience in the hospitality and retail industry across France and the UK. The discussion revolves around the integration of technology in the hospitality sector, focusing on how tech can enhance operations without losing the human touch. Tommy elaborates on the use of AI for workforce management, scheduling, and personalized customer experiences. He also reflects on the challenges and benefits of implementing a data-integrated tech stack to improve efficiency and support both employees and customers. The conversation touches on the evolving role of general managers in the age of AI, the importance of maintaining authentic hospitality, and the future outlook of tech in the industry. Tommy emphasizes the significance of networking and adapting to rapid technological advancements to stay ahead in the field. Connect with Tommy: https://www.linkedin.com/in/tommy-giraux-90030526/ https://www.honestburgers.co.uk/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #1 A Podcast Series with Openr - The Future with Common Data Models and Tech Solutions | 07 Oct 2025 | 00:56:38 | |
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology. The discussion explores the origins and solutions proposed by Azzurri, highlighting the challenges of manual data entry, inefficiencies, and inaccuracies in the current system. They propose a standardised data model for hospitality as a game-changer, akin to revolutionary standards in other industries like barcodes in retail. The conversation also explores the role of AI and the potential for industry-wide collaboration to achieve these objectives. Connect with Joel and Steve: https://www.linkedin.com/company/weareopenr/posts/?feedView=all | |||
| #308 Filip Linek Founder at BE‑A - Reinventing Hospitality with AI and Robotics | 25 Sep 2025 | 00:45:11 | |
In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly his creation, BE‑A, is transforming the guest experience by automating responses and improving efficiency without losing the human touch. Filip explains the development and future plans for BE‑A, including its potential to become a virtual receptionist capable of handling multiple languages and tasks seamlessly. The discussion also delves into the broader implications of AI in hospitality and how it might change the landscape of the industry. Filip shares his excitement about presenting BE‑A at an upcoming Hospitality Tech Expo in London and his belief in combining human and robotic efforts to enhance customer service. The episode concludes with his leadership insights on the importance of adaptability, the value of having a visionary team, and his hopes for the future of hospitality. Connect with Filip: https://www.linkedin.com/in/filip-linek-flæ-robotics/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences | 11 Sep 2025 | 01:11:54 | |
In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy. They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants. Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change. They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality. Connect with Jannes: https://www.linkedin.com/in/jannessoerensen/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality | 28 Aug 2025 | 01:00:07 | |
This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector. Connect with Gareth: https://www.linkedin.com/in/gareth-p-rees/ https://www.instagram.com/adhospitalityd/ https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=all Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales | 14 Aug 2025 | 01:09:00 | |
In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed. Connect with Geoffrey: https://www.linkedin.com/in/gtoffetti/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #304 James Bates MD & Co-Founder of QVO Hospitality - A Journey of Growth, Challenges, and Unforgettable Experiences | 31 Jul 2025 | 01:03:44 | |
In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business. Connect with James: https://www.linkedin.com/in/james-bates-b1128060/ https://www.instagram.com/jaymaray_/ Book: | |||
| #303 Howard Lewis Founder at Offline - Embracing Vulnerability and Building Community | 17 Jul 2025 | 01:07:29 | |
In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen. They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place. Connect with Howard: https://www.linkedin.com/in/howard-lewis-offline/ https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396 Instagram: https://www.instagram.com/howardlewisoffline Personal Facebook: https://www.facebook.com/profile.php?id=100009863233117 OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337 TikTok: https://www.tiktok.com/@howardlewisoffline?_ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #302 Sam Coulstock Founder at Inspired - Unlocking the Potential of the Next Generation | 03 Jul 2025 | 01:02:45 | |
In this episode, Michael welcomes Sam Coulstock to discuss the challenges and opportunities in preparing the next generation for the workforce. Sam shares his journey from being an aspiring chef to spearheading Inspired Community Group, a Community Interest Company aimed at bridging the gap between young people and the hospitality industry. They discuss the importance of understanding the needs of Generation Z, the perception issues surrounding careers in hospitality, and the impact of targeted career guidance. Sam also elaborates on the motivator program, which trains young professionals to inspire students in schools, and talks about the necessity of a sustainable funding model to support these initiatives. Listeners will gain insights into how businesses can proactively engage with and help shape the future workforce while addressing critical societal needs. Connect with Sam: https://www.linkedin.com/in/samcoulstock/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #301 Jo Harley Co-Founder at Korero - The Power of Value-Led Business and Feedback | 19 Jun 2025 | 01:13:23 | |
In this insightful episode, Michael engages with Jo Harley to discuss the importance of value-led businesses, the power of feedback, and how putting people first can be a competitive edge. Jo shares her journey in the hospitality industry, from starting accidentally in a pub to working with Bacardi and eventually co-founding Korero and Hendrick and Hyde. She emphasizes the importance of having structured conversations to ensure employee satisfaction and retention. Jo also touches on the role of AI in improving business operations and the insights gained from the 'Best Places to Work' survey in hospitality. The conversation is filled with practical tips on how to build a positive work culture and ensure effective communication within organizations. Connect with Jo: https://www.linkedin.com/in/jo-harley/ https://www.hendrickandhyde.com/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #300 Greg Früchtenicht COO at Saira Hospitality - Transforming Lives Through Hospitality | 05 Jun 2025 | 00:54:12 | |
In this episode, the guest is Greg from Saira Hospitality, an organization dedicated to transforming the hospitality industry by helping local communities find meaningful employment. Greg discusses the origins of Saira Hospitality, which was founded by Harsha L'Acqua with a revolutionary idea to hire local talent for luxury resorts, avoiding the conventional practice of flying in staff or poaching from nearby operators. The conversation delves into Saira Hospitality's pop-up hospitality school model that partners with hotels to train local community members, focusing on life skills and operational training. Greg shares his journey of joining the organization and his role in expanding its impact, particularly in London. He emphasizes the importance of personal interaction in recruitment and how Saira Hospitality screens candidates meticulously to ensure they are a good fit for the operators they partner with. The episode also touches on the benefits for operators, including lower turnover rates and a more engaged, diverse workforce. Greg offers advice for leaders looking to make a positive impact in their communities and shares personal insights into balancing a demanding career with family life. Connect with Ben: https://www.sairahospitality.com/ https://www.linkedin.com/in/greg-fr%C3%BCchtenicht-8070569a/ https://www.linkedin.com/in/harsha-l-acqua-9719877/ Books: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect https://uk.bookshop.org/a/8596/9781529146813 Life on Earth: https://uk.bookshop.org/a/8596/9780008368357 Born To Run: https://uk.bookshop.org/a/8596/9781861978776 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #299 Ben Dixon Co-Founder at Sona - The Future of AI in Hospitality | 22 May 2025 | 00:59:21 | |
In this episode, Michael engages in an insightful conversation with Ben, co-founder of Sona, about the transformative potential of AI in the hospitality industry. They explore how AI can serve as an enabler for operators, enhancing the efficiency of hospitality businesses by optimizing workforce management and improving guest experiences. Ben shares his journey from being an engineer to building technology companies focused on frontline workforces, detailing the creation of Sona and its impact on hospitality and retail sectors. They discuss the significant benefits of AI, such as providing data-driven insights and automating scheduling to free up managers' time for more critical tasks. Furthermore, they address the challenges of integrating AI into operations, the importance of involving frontline workers in the adoption of new technologies, and the rapid pace of AI advancements. Ben also emphasizes the need for businesses to adopt AI tools early to avoid being left behind and the potential for AI to revolutionize various business operations. Connect with Ben: https://www.linkedin.com/in/talkingquickly/ Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #298 Vimal Arumugam Co-Founder and CEO at Baked Bird - Redefining Fast Food with a Healthy Twist | 08 May 2025 | 01:04:01 | |
In this episode, we delve into the journey of Vimal Arumugam, the co-founder of Baked Bird, a unique baked chicken concept. Vimal shares the inception story of Baked Bird, which began from a shared love for chicken wings and evolved into a thriving hospitality business. He discusses the challenges faced in transitioning from a corporate career to the food industry, the importance of differentiating from competitors by offering a healthy alternative to fried chicken, and the significance of community support. Vimal also touches on the impact of the COVID-19 pandemic, the strategic decisions behind their business growth, and their future aspirations for Baked Bird. From starting as a weekend market stall to opening their first brick-and-mortar location, this episode captures the essence of passion-driven entrepreneurship and the relentless pursuit of innovation in the food industry. Connect with Vimal: https://www.linkedin.com/in/vimal-arumugam-77a51956/ https://www.linkedin.com/company/baked-bird/ https://www.instagram.com/bakedbird Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #297 Natalie Dunning CEO & Founder at Kitch - Building Community and Superfans in Hospitality | 24 Apr 2025 | 00:57:34 | |
In this episode of the Hospitality Mavericks podcast, host Michael welcomes guest Natalie Dunning, who shares her journey of growing up in a hospitality family and building her agency, Kitch Social. They discuss the importance of creating super fans, engaging with communities, and the crucial role of maintaining a human connection in the hospitality industry. Natalie emphasizes the significance of clear purpose, strategy, and team alignment in fostering customer loyalty and a supportive work culture. The conversation also explores practical advice on leveraging technology, empowering teams, and maintaining work-life balance. Connect with Natalie: https://www.linkedin.com/in/nataliedunning/ Book Recommendation: https://uk.bookshop.org/a/8596/9781780725901 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #296 Josh Kopel - Founder Restaurant Scaling System - From Burnout to Business Breakthrough | 10 Apr 2025 | 01:20:56 | |
In this episode, Michael reconnects with guest Josh Kopel, a former restaurateur turned industry consultant, five years after their initial conversation. They discuss the significant transformations Josh has experienced since 2020, including selling his restaurant group due to burnout and launching the 'Full Comp' podcast. Josh shares insights into his journey of learning the skill of translating knowledge into value and creating the 'Restaurant Scaling System.' The discussion dives deep into the common pitfalls in the restaurant industry, including the misconception between more work and more money, the importance of focusing on profitability, and leveraging high-value tasks. They also explore the role of AI in amplifying business efficiency and the critical shift from being service-oriented to strategically aligning business models with market demands. Josh emphasizes the importance of having clear financial goals, delegating effectively, and adopting high-leverage activities. He concludes with valuable lessons learned from industry experts and personal experiences, offering a comprehensive guide for restaurant owners to achieve financial freedom, time freedom, and freedom from overwhelm. Connect with Josh: https://www.linkedin.com/in/joshuakopel1/ https://pages.joshkopel.com/challenge https://restaurants.yelp.com/restaurant-resources/full-comp-podcast/ Podcast Eps with Warren Rustand https://open.spotify.com/episode/3782vwv3jzfTytmjQ2mTUU?si=6cBO4a3pRYmnDc0aNZAl3g Book recommendation: "Come up for air" https://uk.bookshop.org/a/8596/9781400243846 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #295 Nick Miller Founder and CEO at Seed - The Future of Work and Performance Marketing | 27 Mar 2025 | 00:59:14 | |
In this episode, we dive deep into the future of work and performance marketing with Nick Miller, founder of Seed, a Brighton-based marketing agency. We explore the intersection between innovative work cultures and effective marketing strategies, discussing how Nick's journey and values have shaped Seed over the last decade. Discover insights into the Corporate Rebels' approach, the importance of authenticity in business, and Seed's vision for a sustainable and people-centered workplace. Nick also shares his experiences and strategies for aligning with client goals, driving growth, and navigating the evolving landscape of digital marketing. Join us for an enlightening conversation on how businesses can thrive by fostering a progressive and engaged workforce. Connect with Nick: https://www.linkedin.com/in/nickstuartmiller/ Book - Corporate Rebels: https://www.worldofbooks.com/en-gb/products/corporate-rebels-book-joost-minnaar-9789083004808 | |||
| #294 Alex M H Smith - No Bullsh*t Strategy - BA - Unpacking No-Nonsense Strategies | 13 Mar 2025 | 01:11:18 | |
In this insightful conversation, Alex, author of 'No Bullsh*t Strategy,' dives into his unique approach to developing and implementing business strategies. He shares his journey from working in a marketing agency to advising CEOs on creating impactful strategies that go beyond setting goals. Alex discusses the pitfalls of traditional strategy concepts, emphasizing the importance of genuine innovation and strategic sacrifices that align with the unique qualities of a business. The episode highlights the power of consistent communication and practical tools, offering listeners actionable steps to rethink their strategic approach and improve their business performance. Connect with Alex: https://www.linkedin.com/in/alex-m-h-smith/ https://basicarts.org/newsletter/ (Sign Up) Alex's book "No Bull-Sh"t Strategy: https://uk.bookshop.org/a/8596/9781803136516 Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #293 Celia Gaze CEO at The Wellbeing Farm - A Journey to Sustainable Success | 27 Feb 2025 | 00:55:45 | |
In this episode, join Michael as he delves into an inspiring conversation with Celia Gaze, the founder of The Wellbeing Farm. Discover how Celia transformed a rundown farm into a thriving, sustainable venue while navigating personal and professional challenges. Learn about her journey from burnout in the NHS to becoming a hospitality entrepreneur, her commitment to sustainability, and the impact of becoming a B Corp certified business. Celia shares invaluable insights on leadership, trust, and running a business as a force for good. Don't miss this chance to hear about her unique and impactful path! Connect with Celia: https://www.linkedin.com/in/celiagaze/ https://thewellbeingfarm.co.uk/ Books: Celia's Book - ‘Why Put a Bow Tie on a Llama?: https://www.amazon.co.uk/Why-Put-Bow-Tie-Llama/dp/1788601246 Traction by Gino Wickman: https://uk.bookshop.org/a/8596/9781936661831 A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #292 Renée Elliot Founder at Planet Organic - Navigating Purpose-Driven Leadership | 13 Feb 2025 | 01:02:26 | |
In this episode, Michael sits down with Renée Elliot, founder of Planet Organic, to explore the journey of building a purpose-driven business. Renée reflects on her experiences, from meeting Michael at the Danish embassy to founding Planet Organic and its mission to promote health and sustainability through organic food. They discuss the challenges of maintaining values amidst economic pressures, the importance of self-care and personal development, and the role of meditation in leadership. Renée shares her holistic approach to business planning, the foundational values of Planet Organic, and her vision for the future. The conversation also delves into strategies for maintaining a strong company culture and the importance of trusting one's gut and embracing the unfolding journey of life. Connect with Renée: https://www.linkedin.com/in/planetorganic/ https://www.planetorganic.com/ A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #291 Lizzie Ryan Partner and Head of Investment at IMBIBA - Attracting Industry-Specific Investments | 30 Jan 2025 | 00:46:14 | |
In this episode, Michael dives into the complexities of raising industry-specific investments with Lizzie from Imbiba. They discuss the qualities that attract investments, the current conditions for raising funds, and the importance of having a clear brand and a strong management team. Lizzie shares her journey from starting out as an actress to becoming a trust accountant and eventually joining Imbiba to focus on the leisure and hospitality sectors. The conversation covers the nuanced differences between private equity and angel investment, the importance of scalability and unit economics, and the emerging trends and innovations in the hospitality and leisure industries. Lizzie emphasizes the value of maintaining focus and clarity during adversity and encourages founders to always seek advice and build relationships with potential investors. Connect with Lizzie: https://www.linkedin.com/in/lizzie-ryan-podbury-2891b949/ A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||
| #290 James Rutter Chief Creative Officer at COOK - Exploring Culture and Relationships | 16 Jan 2025 | 00:56:15 | |
In this podcast episode, Michael engages with James Rutter, Chief Creative Officer at Cook, to delve into the essence of Cook's culture and business strategy. James shares the intriguing origin of Cook, which crafts handmade frozen meals inspired by traditional home cooking methods. The conversation highlights the company’s unique vertically integrated business model and its focus on maintaining high-quality food and ethical practices. James explains the critical role of relationships and culture in Cook’s success, describing their approach to valuing employees, fostering unity, clarity, and appreciation. The episode also touches upon the importance of servant leadership, the impact of culture on business operations, and how Cook navigates challenges and crises. James reflects on his personal growth and the importance of structures and processes in sustaining their company culture. Listen in to explore leadership wisdom, strategic insights, and the journey of building a thriving, people-centric business. Connect with James: https://www.linkedin.com/in/james-rutter-8972079/ A big thank you to our epsiode sponsor Sideways. Head to their website hospitality.sideways.ai or email them directly at john@sideways.ai Connect with the podcast Join the Hospitality Mavericks newsletter Tune in via your favourite podcast platform - here More episodes for you to check out here | |||