Hospitality Folks – Détails, épisodes et analyse

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Hospitality Folks

Alicia Dick Wahlberg

Business & Entrepreneuriat

Fréquence : 1 épisode/7j. Total Éps: 19

Hospitality Folks is a weekly video podcast about the people, ideas and technology shaping the future of hospitality, travel and tourism. Hosted by Alicia Dick Wahlberg, each episode goes beyond the job title to explore the unexpected career paths, bold choices, failures, lessons and human stories behind the people building and leading with hospitality at heart. From hotel managers and founders to innovators, entrepreneurs and industry changemakers, this is where we talk about the real people behind the industry. Come for the hospitality. Stay for the unexpected journeys.

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Données mises à jour le 05/10/2026

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You Can't Lead Until You've Swept the Kitchen Yourself | Wolfgang Schürmann on Events, Crisis & Hospitality Leadership

Saison 1 · Épisode 16

vendredi 3 juillet 2026 • Durée 34:57

Day two of a five-day event. 150,000 visitors. 200 of your 600 staff are no-shows.

Wolfgang Schürmann has been there. He restructured the menu, reassigned every manager, got on the radio, and delivered anyway — because he's spent two decades learning every role from the ground up.

In this episode: what high-pressure event operations teach you about leadership, why you cannot lead a team you haven't worked alongside, and the story of a Michelin star chef who threw a frying pan — and then did something that Wolfgang still thinks about 30 years later.

🔗 Connect with Wolfgang on LinkedIn: ⁠linkedin.com/in/wolfgang-schuermann-🇩🇪-🇪🇺-🇲🇽-9a8b5b32⁠🌐 Gastro 2.0: ⁠https://www.linkedin.com/company/gastro2-0/about/⁠🎙️ Alicia Dick Wahlberg: ⁠linkedin.com/in/aliciadickwahlberg⁠

#HospitalityLeadership #HospitalityFolks #EventManagement #HotelTech #HighPerformanceTeams

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Why Most Hotels Fail at Storytelling and How to Fix It | Regitze Cecilie Rosenvinge

Saison 1 · Épisode 18

lundi 15 juin 2026 • Durée 21:50

Most hotels have an extraordinary story. Most never tell it.

Regitze Cecilie Rosenvinge is the founder of Rose PR Agency — one of Scandinavia's leading hotel PR agencies, specializing in experience-led, remote, and wellness properties across the Nordics and Germany. She's also Hotel Editor at Falstaff Nordics and a professional affiliate of Les Clefs d'Or Denmark.

In this episode, Regitze and host Alicia Dick Wahlberg explore:

→ Why hospitality and storytelling are the same thing — and always have been
→ The real definition of personal branding (it's not about visibility — it's about perception)
→ What hotels get completely wrong when they try to enter Nordic and German markets
→ Why failure is not the opposite of success — it's the cost of getting there
→ What Norway's most remote hotel taught her about the future of hospitality

If you lead a hotel, a brand, or a career in this industry — this one stays with you.

🎙️ Connect with Regitze:
LinkedIn: https://www.linkedin.com/in/regitze-cecilie-rosenvinge-4b375b39/
Rose PR Agency: https://www.rose-pr.com/

🎙️ Connect with Alicia:
LinkedIn: https://www.linkedin.com/in/aliciadickwahlber

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Why Hospitality Always Comes Back to People | Melanie Chinwe

Saison 1 · Épisode 17

lundi 8 juin 2026 • Durée 19:30

What does hospitality look like when you strip away the buzzwords and start with people?In this episode of Hospitality Folks, Alicia talks with Melanie Chinwe, an operator who owned and ran S'MUVE ME Café in Nigeria before moving into Oenotourism at Château Dauzac in Bordeaux. She brings a grounded, intentional view of an industry that too often chases scale over connection.In this episode:Why hospitality, at its root, is always about peopleBuilding service design and systems that actually serve guestsWhat running her own café taught her about leadershipThe move from restaurant operations into wine tourismStorytelling and environment as tools for shaping guest journeysThe strategic role of service in driving long-term valueMelanie is currently an MSc Hospitality and Tourism Management student at Paris School of Business, with over six years in restaurant operations and guest experience.Hospitality Folks is a weekly show to showcase the wonderful and many career paths within hospitality and tourism. Connect with Melanie on LinkedIn: https://www.linkedin.com/in/melaniechinwe/Follow along with Alicia on LinkedIn: https://www.linkedin.com/in/aliciadickwahlberg/

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Katarina Alič Čretnik | She Left a 15-Year Digital Career for the Forest — Now She's Changing What Hospitality Wellness Looks Like

Saison 1 · Épisode 15

mercredi 27 mai 2026 • Durée 34:17

What does it actually mean to slow down and why are the most intentional hospitality experiences being built not in hotel lobbies, but in forests?

Katarina Alič Čretnik spent more than 15 years in digital marketing before following a deeper pull toward nature. She is an ANFT-certified forest therapy guide and NLP trainer based in Slovenia, running Melisa Holiday, a nature retreat where guests arrive stressed and distracted and leave feeling something they had not felt in years.

In this conversation, Katarina and Alicia get into what forest therapy actually is and why guests who walk through trees every day still feel the forest completely differently when guided. They talk about the emotional weight of nature, what it takes to leave a corporate career for something slower, and why the hospitality industry is sitting on a wellness offering it has not recognized yet.

This one is for hospitality owners and operators who want to understand what nature-based guest experiences actually look like in practice.

🔗 Connect with Katarina Alič Čretnik: https://www.linkedin.com/in/katarina-alic-cretnik/🌿 Melisa Holiday: https://melisa.si/🔗 Connect with Alicia Dick Wahlberg: https://www.linkedin.com/in/aliciadickwahlberg📸 Instagram: @alicia_dickwahlberg

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She Applied With Zero Experience — 26 Years Later She Built One of Europe's Leading Revenue Consultancies | Annemarie Gubanski

Saison 1 · Épisode 14

mardi 19 mai 2026 • Durée 23:26

What would you do if you applied for a job you knew nothing about and told them exactly that?

For Annemarie, that moment changed everything.

She moved from the Netherlands to Sweden for love, stumbled into revenue management at Radisson with zero experience, and spent the next 26 years building one of Scandinavia's most respected consultancies. Today she runs Taktikon, organizes the Global Revenue Forum across multiple European cities, and teaches the next generation of revenue managers that you don't have to be a mathematician to be great with data.

In this episode, Alicia and Annemarie talk about what it really means to bet on yourself before you feel ready, why revenue management is never a one-size-fits-all strategy, and how the best consultancy relationships feel less like business and more like family.

For GMs, revenue managers, and commercial leaders who know there's always more to learn.
🔗 Connect with Annemarie Gubanski: https://www.linkedin.com/in/annemariegubanski
🔗 Global Revenue Forum Amsterdam — June 4th: https://www.globalrevenueforum.com/amsterdam-2026
🔗 Connect with Alicia Dick Wahlberg: https://www.linkedin.com/in/aliciadickwahlberg
📸 Instagram: @alicia_dickwahlberg

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From Dishwasher to Director — Why the Best Kitchens Run on Mentorship, Not Fear | Adam Mali

Saison 1 · Épisode 13

mercredi 13 mai 2026 • Durée 29:44

What separates a truly great kitchen from a toxic one?

According to internationally experienced culinary leader Adam Mali, it comes down to one choice every leader has to make: do you lead with fear, or do you lead with humanity?

Adam has spent decades at the highest levels of hospitality across Europe and North America — working alongside multiple Michelin-starred chef Pierre Gagnaire, shaping fine dining concepts for luxury hotel groups, and quietly amassing the kind of knowledge that only comes from time spent in both palace kitchens and the unassuming neighbourhood restaurants he loves most.

A fluent French speaker with a deep affinity for European culinary culture, Adam brings a rare global perspective to a conversation the industry badly needs to have.

He speaks candidly about the "badass chef" culture he once participated in, the moment a frightened young stage knocked over a bread starter and changed his leadership philosophy forever, and why hospitality is failing its own people through ghosting, burnout, and a profound lack of mentorship.

This is a conversation about fine dining, kitchen culture, what great recruitment actually looks like — and the kind of leadership that builds teams worth staying for.

🔗 Adam Mali on LinkedIn: https://www.linkedin.com/in/adammalichef/

🔗 Alicia Dick Wahlberg on LinkedIn: https://www.linkedin.com/in/aliciadickwahlberg

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From Athlete to Wellness Leader: How Guest Experience in Hospitality Is Being Transformed | Lali Jochmann

Saison 1 · Épisode 12

mardi 5 mai 2026 • Durée 37:27

What does a national swimmer, a bouncer in Zurich, and a personal trainer in Singapore have in common? A masterclass in people, performance, and showing up under pressure.

In this episode, Alicia sits down with Lali Jochmann, a Swiss operations and commercial leader with 15+ years building premium, service-driven businesses across Asia and Europe. Lali is currently completing his MBA while running Alchemy Personal Training and PEAK Gym in Singapore, and he is now setting his sights on bringing a new vision of wellness and longevity into European hospitality.

They talk about why athletes make exceptional hospitality professionals, what hotels are getting wrong about wellness, and why the gym in the basement with secondhand treadmills is no longer good enough. They also get into longevity, strength training as a leadership tool, and what a truly transformative guest experience could look like in the Swiss Alps.

Lali is actively looking to join the right team in a DACH-based wellness hospitality company. If that sounds like you, find him on LinkedIn or Instagram at liftwithlali.

Connect with Lali:LinkedIn: linkedin.com/in/lali-jochmann-24678494Instagram: @liftwithlali

Follow Alicia on LinkedIn for more real conversations on culture, careers, and the people shaping hospitality, travel, tourism, and startups:linkedin.com/in/aliciadickwahlberg

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Ask Why, Take the Risk: Julius Anders on Hospitality Careers, Numa, and Hiring for Judgment

Saison 1 · Épisode 11

mardi 28 avril 2026 • Durée 20:24

Julius Anders has done it the hard way and the smart way.

From hotel management school to Mandarin Oriental and Corinthia, through the lifestyle world of Mondrian London, and then six years at Numa scaling a digital-first, remote-operated hotel brand from zero to 160+ properties across Europe. He built the operational structure from the ground floor, led the European operations team, and eventually took ownership of the DACH market before stepping out to found J.Anders Ventures.

Now he advises hospitality concepts, hospitality tech companies, and their service partners on unit economics, tech and AI integration, multi-site scaling, and remote operations — and he brings a point of view that is equal parts operator and builder.

In this episode, Julius and Alicia get into what it actually took to scale a VC backed hospitality company through COVID, why the 80/20 principle is beloved in startups and dreaded in hospitality, and how those two worlds collide when you are trying to grow fast without losing the service quality that made you worth growing in the first place.

They also go deep on careers. Julius's advice to anyone entering hospitality right now — whether you are 22 or 42 — is to ask why more often and take more risk than feels comfortable. Not because risk is glamorous, but because uncertainty, for those who believe in themselves, is always an opportunity before it is a threat.

And on hiring: as automation absorbs the repetitive work that used to fill a shift, the human moments that remain carry more weight than ever. The industry cannot keep recruiting for volume. The winners of the next decade will recruit for judgment, warmth, and the ability to read a situation no model can.

This is a conversation for operators, founders, career builders, and anyone who has ever wondered whether hospitality is still worth betting on.

It absolutely is.

Connect with Julius:

https://www.linkedin.com/in/julius-a-anders-6517b318/

Hotel Tech & AI Explained — No Buzzwords, Just What Actually Works with Kim Spoljan

Saison 1 · Épisode 10

jeudi 23 avril 2026 • Durée 29:52

From sleeping in a lobby chair as a night porter to managing luxury five-star hotel openings in Stockholm—Kim Spolén's hospitality journey is the masterclass in customer relationships and authentic selling.
Now Regional Director of Sales at StayNTouch, Kim joins Alicia to expose the biggest problem in hospitality tech: buzzword inflation.

We talk:
🏨 The career path that shaped his philosophy: Long-term relationships > quick closes

🏨 How hotel managers get burned by overhyped AI and "solutions"

🏨 The transition from frontline to tech ("the dark side")

🏨 Why DACH region hospitality tech is booming right now
Kim's perspective? "Find what customers actually want and need. Don't be the used car salesman of tech."
Listen in for candid stories from Strand Hotel, Sheraton, and Sergel Plaza—and why his approach to tech sales is changing the industry playbook.

For job seekers: Regional Director of Sales role (DACH) is hiring now.

Want to get in touch?
Kim Spolén
* LinkedIn: linkedin.com/in/kimspolen/
Alicia Dick Wahlberg (Hospitality Folks Host)* LinkedIn: linkedin.com/in/aliciadickwahlberg/
* Instagram: @alicia_dickwahlberg
StayNTouch* LinkedIn: linkedin.com/company/stayntouch — @Stayntouch
* Twitter/X: @StayNTouchInc (https://x.com/StayNTouchInc)
* Facebook: facebook.com/stayntouch* YouTube: youtube.com/channel/UCG2FdsPmZjRzPh_ofRi2lYQ* Website: www.stayntouch.comWhat do you think? Does hospitality tech really have "the cookies"? #HospitalityTech #HospitalityLeadership #HotelManagement #CareerGrowth #StayNTouch #DACH #Nordics #HotelsOfStockholm #HospitalityFolks #PodcastForHospitality #TechVsHospitality #OperationsLeadership #EmployerBranding#HospitalityPodcast #HospitalityLeadership #HotelTech #CommunicationSkills #HospitalityJobs #StayNTouch #DACH

From Self-Taught to Confident with Charlotte Desamais, French Pastry Chef Trainer Remote Safari Lodges Across Africa "The Moment They Realize They Can"

Saison 1 · Épisode 9

mardi 21 avril 2026 • Durée 14:49

S1E09: From Self-Taught to Confident—How Teams Master French Pastry in Remote African Lodges

When self-taught chefs in remote safari lodges discover they can master French pastry techniques—pâte sucrée, choux, ganache, mousseline—everything changes. Confidence shifts. Retention improves. Guest experience transforms.

In this episode, Alicia talks with Charlotte Desamais, a French pastry consultant who works in some of the world's most logistically challenging kitchens: African safari camps, boutique lodges, and remote resorts where "impossible" constraints become creative opportunities.

Charlotte shares:

Why that moment of realization—"I baked that"—drives her work

How self-taught teams master refined techniques in weeks
The confidence shift that changes retention and guest satisfaction
Why remote environments create the most honest feedback loops
How local ingredients + adaptation make excellence actually belong

Perfect for: Hospitality operators, hotel managers, people & culture leaders, luxury resort teams, anyone building staff development programs in challenging environments.
Listen if you care about: Hospitality excellence, staff retention, building confident teams, remote operations, luxury guest experience, African hospitality innovation.

Connect with Charlotte Desamais:
🌐 Website: https://www.frenchpastrysecrets.com/
📸 Instagram: https://www.instagram.com/frenchpastrysecrets/
🔗 LinkedIn: https://www.linkedin.com/in/charlottedesamais/
📧 Email: hello@frenchpastrysecrets.com

Follow Alicia Dick Wahlberg & Hospitality Folks:
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Hospitality Folks – Détails, épisodes et analyse

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