Home Care Strategy Lab - Miriam Allred

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https://www.vantiva.com/homesight/
12 partages
https://www.phoebe.work/book?utm_source=homecarestrategylab&amp
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https://helperheroes.com/
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https://www.linkedin.com/in/debbiemillerseniorexpert/
2 partages
https://www.linkedin.com/in/rreel/
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https://www.linkedin.com/in/simonsinek/

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How to Become The Authority for Aging in Your Market (Kelly Adams)

Épisode 4

lundi 7 avril 2025 • Durée 01:07:42

#4 "I had to learn the language of healthcare from the outside looking in." Kelly Adams, Owner of Beyond Home Care pulls back the curtain on what it really took to build trust with hospitals, discharge planners, and other professionals without a clinical background. From overcoming early knowledge gaps to creating her own seat at the table, she shares the practical strategies and mindset shifts that helped her position Beyond as a respected resource in her community.

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The 3-Level Career Path for Caregiver Growth and Leadership (Aaron Stapleton)

Épisode 3

lundi 7 avril 2025 • Durée 01:05:31

#3 Rather than treating caregiving as a job with a dead-end, Trinity In Home Care has built a structured, three-level career path that nurtures skills, offers leadership opportunities, and ensures long-term growth for caregivers. In this episode, we unpack the role, training, and responsibilities of each of the three levels and Aaron shares a compelling case for why investing in caregivers is the future of home care.

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3 Strategies to Achieve Long Term Office Staff Retention (Catherine Vergara)

Épisode 2

lundi 7 avril 2025 • Durée 01:03:56

#2 Are you struggling to retain office staff members for longer than 2 years? You’re not alone. Long-term employee retention isn’t just about perks or paychecks—it’s about creating a workplace where people want to stay. In this episode, we dive into CareFor’s proven approach to building a culture that keeps office staff engaged for the long haul. From onboarding strategies that foster respect to unconventional ways to rebuild trust and communication practices that actually work, this conversation breaks down the formula for retention success.

CareFor Website
Catherine Vergara on LinkedIn
The Leadership Challenge by Kousez & Posner
The 5 Levels of Leadership by John MaxWell
Dare to Lead by Brene Brown

Podcast Trailer - Welcome to The Lab with Miriam Allred

Épisode 1

lundi 31 mars 2025 • Durée 04:43

#1 Welcome to the Home Care Strategy Lab! Listen to this quick trailer to hear why I left my day-job, why I love podcasting, and what you can expect from this new show. Learn more, subscribe, and follow along at homecarestrategylab.com.

With six years of experience in the home care tech industry across sales, marketing, and partnerships, and as the creator of the highly-rated podcasts "Vision, the Home Care Leaders Podcast" and "Home Care U", Miriam brings her deep understanding of the home care landscape to this new venture.

Home Care Strategy Lab goes under the microscope to dissect high-growth home care agencies, uncovering what works, what doesn't, and why. Join Miriam each week as we break down the science of home care, building a textbook of formulas to help you, a home care leader, craft your own success.

Expect insightful analysis, real-world examples, and guidance from industry-leading sponsors to help your agency grow smarter and faster. Tune in every week to become the scientist of your own home care strategy.

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How to Build Opportunity-Driven Relationships to Expand Service Lines (Kevin Smith)

Épisode 5

mercredi 16 avril 2025 • Durée 01:06:15

#5 Kevin Smith, CEO of Best of Care, unpacks the significant growth and diversification of his home care agency over the last 7 years. Kevin explains his entry into the family business and highlights the evolution from a primarily Medicaid-funded agency to one that now encompasses care management, move management, a home care acquisition, and private pay nursing. We discuss the strategic rationale behind these expansions, building key relationships, the challenges of integration, and Kevin's role as CEO amidst the growth. He also shares what he’s got his eye and pressing concerns for his business going into its next era.

Best of Care Website
Kevin Smith on LinkedIn
HHCN Article - From Family Roots to Industry Leader

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How to Bridge the Gap Between CEO and Caregiver (Alex Chamberlain)

Épisode 6

mardi 22 avril 2025 • Durée 59:36

#6 Alex Chamberlain, Owner of Easy Living, closes the distance between leadership and his Care Partners by drawing on his own experience in various roles, including as a CNA. He shares his strategies for "speaking caregiver" by creating detailed care plans that function as job descriptions and implementing a thorough "show and tell" orientation process. Alex dives into Easy Living's core values— consistency, setting yourself up for success, setting and meeting clear expectations, providing feedback early and often, and over-communicating—and explains how these principles are not just words but are actively lived by him, his office team, and his Care Partners to ensure everyone wins.

Easy Living Website
Alex Chamberlain on LinkedIn
A Job Description for the Care Partner - More Than Just a Care Plan

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What's Beneath the Surface of the Caregiver Shortage (Christian Alaimo)

Épisode 10

mardi 20 mai 2025 • Durée 57:13

#10 Christian Alaimo, Co-Founder of Caribou unpacks the caregiver shortage and what it will really take to fix it. We explore practical ideas—from performance scorecards and milestone tracking to tech and culture shifts—that will help make caregiving a respected, rewarding career. We highlight the opportunity and optimism about the future of caregiving, emphasizing the role of technology in transforming the caregiver experience and improving outcomes for clients and caregivers.

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Strategies Behind Building a Dementia-First Home Care Business (Jonah Francis)

Épisode 9

mardi 13 mai 2025 • Durée 59:54

#9 Pansy Home Care was founded by Jonah's Francis’ mother, Pansy, a CNA who immigrated from Jamaica. Initially, the agency provided general home care services before specializing in dementia care. In recent years, they’ve gone all in on being the Dementia home care agency in CT. They’ve refined marketing strategies, built strong relationships with GCMs and memory care communities, shifted their payer mix away from Medicaid Waivers, identified their right fit client and caregiver, and built every aspect of their operations around their Dementia-first identity. Jonah shares the strategic decisions they’ve made the past three years and their future goals of expansion while maintaining operational excellence.

Jonah Francis on LinkedIn
Pansy Home Care website
Purpose-Filled Care Guide for Dementia PDF resource
Purposeful Pairing Assessment - Pansy’s quiz for prospective clients
A Better Way - mental health services & dementia consulting
$100M Leads - book
Let’s talk about it - Pansy’s social media segment
Second Wind dementia training
Myers Briggs personality type testing
Home Care CEO forum - home care mastermind groups

What’s Holding Home Care Owners Back and Breaking Down Those Barriers (Deanna Keppel)

Épisode 8

mardi 6 mai 2025 • Durée 01:04:19

#8 Deanna Keppel, Vice President of Assisting Hands Corporate Office joins the Lab to unload lessons learned from 16 years in home care operations—from office manager at a franchise to VP at the corporate office. We talk about leadership styles, time management, underutilized KPIs, job descriptions for owners, time in the business vs on the business and so much more!

She also shares how Assisting Hands focuses on the importance of adaptability, leadership, and leveraging peer networking with their approach of being "guard rails, not train tracks" for their franchisees.

Deanna Keppel on LinkedIn
Assisting Hands website
AC INC - Training & Education for Franchise Operations Teams

This episode is brought to you by 52 Weeks Marketing.
80% of home care revenue is driven by referral marketing. Yet, less than 50% of home care businesses have a dedicated sales person focused on building relationships with referral partners. That’s where 52 Weeks Marketing comes in, providing a complete referral marketing system designed by Debbie Miller, who built a $10 million home care business in just 10 years. With done-for-you marketing tools, a healthcare referrer database, and a CRM to track results, 52 Weeks helps you build a scalable marketing engine that drives real, long-term growth.

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Think Like a Nurse, Lead Like a CEO (Laura Coyle)

Épisode 7

mardi 29 avril 2025 • Durée 01:04:53

#7 Laura Coyle, the CEO of HomeWell Care Services of New Jersey, shares her unique journey from a nurse to home care CEO. She shares how she applies the 'Nursing Process' to operational strategies and decision-making. We break down the five stages: Assessment, Diagnosis, Planning, Implementation, and Evaluation and Laura explains how she applies these principles from small operational problems to large scale strategic planning.

Laura Coyle on LinkedIn
HomeWell Care Services of New Jersey on LinkedIn
HomeWell Care Services of New Jersey website
Nursing Process Applied to Leadership PDF Download

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