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Titre
Date
Durée
Leading, from the gridiron to the boardroom
25 Nov 2024
01:04:10
The Healthcare Facilities Network welcomes Donya Brown, Regional Director of Facilities & Support Services, Mount Carmel Health System, Columbus, OH to the airwaves.
Donya's journey with the five-hospital system began in the depths of the Covid pandemic. We look back to that time as Donya discusses some of the challenges he faced as he began with a new system, in a new state, in a challenging time for all leaders, never mind new leaders.
Topics discussed include:
* Creating a net of psychological safety * Balancing the hospital's hustle culture * Intentional communication * Tyranny of the Now * Prioritizing employee development * Changing department culture one win at a time * Pivoting from Biology to Facilities * Working in "The Complaint Department"
Back in the early 2000's Skip Smith was an employee of Catholic Health Initiatives (CHI). From his role in facilities management leadership, he built one of the nation's most accomplished and enduring Facilities Management / Support Services departments. At the time, CHI had roughly 80 member hospitals.
Skip, now a Senior Consultant at MSL Healthcare joins the Healthcare Facilities Network to discuss the department's formation. He is joined by three men he hired, three men who now lead departments of their own at CommonSpirit Health; the roots of CommonSpirit are found in CHI and Dignity Health.
Join Tim Livesay, Brian Symmonds, and Andy Woommavovah as they join Skip to talk about their experiences forming the department.
00:00 Introduction 04:07 Why this episode? 17:44 Taking a risk on EVS 22:27 A seat at the meeting table for the "Non-believers" 24:00 Proceed until apprehended 45:46 Sustaining culture
IFMA Facility Support Services Benchmarking Survey discussion, with author Steven Call
27 Mar 2024
00:52:37
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
In a show that is repurposed from our Healthcare Facilities Network, we welcome Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management.
Steve's expertise and authorship were instrumental in the creation of IFMA's recent "North American Medical Center Facility Support Services Benchmarking Report." In this episode, we discuss the survey, specifically:
* Research challenges * Laundry, FTEs, and square foot comparison * Aging infrastructure and deferred maintenance * FTE calculation * The best predictor for an accurate FTE count * Comment on salaries and staffing * Compliance as a percentage of facility management budget. * Benchmarking concerns and capital planning * Changing expectations for FM leaders * Utility expenses by location
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
As a Director, one of the toughest decisions you may face is whether or not to evacuate a hospital in an emergency situation, like an equipment failure on a warm summer day. John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, faced this exact scenario. In this podcast episode, John shares how employee autonomy played a crucial role in creating a positive outcome for the hospital.
Tune in to learn more about John's leadership journey, including his time in the Marine Corps, and why hesitation can be detrimental to seizing opportunities. Other topics discussed include:
Dealing with stress
Letting go
The role of the Drill Instructor
Hesitation kills opportunity
A Chiller emergency
Acting with autonomy
Instilling a customer service approach
Delivering bad news
Employee self-worth
"We mentor and teach each other"
A path from the Marine Corps to healthcare facilities
As always, thank you for listening.
This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.
Histories Facility Managers: Parkland Hospital & the JFK Assassination
22 Feb 2024
01:00:57
The @HealthcareFacilitiesNetwork was talking with a colleague and they said to us, "Why don't you record an episode about the JFK assassination." This really is not what we do here at the Network until we thought, what if we cover it from the perspective of the Director of Facilities Management and the Director of Emergency Management? So that is what we did; what was the impact on @ParklandMemorialHospital Facilities Department when JFK fatefully visited Dallas in November 1963?
Thanks to our guests David Neely (Maine Medical Center) and Jeffrey Henne (University of Pennsylvania Health) for taking on those roles at Parkland, circa 1963.
Pre-planning and a Secret Service visit November 21, 1963 November 22, 1963 and what are FM and EM doing? Social unrest and the role of FM and EM The Secret Service takes over Managing your team in crisis Staff morale The media
FM Survey discussion: Sustainability & decarbonization, meeting the 2030 date
08 Feb 2024
01:01:39
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
The results of Gosselin/Martin Associates Annual Fall Survey 2023 showed that a large majority of healthcare facilities management professionals are concerned about meeting the Department of Health and Human Services "suggestion" to reduce their emissions by half by 2030.
Our guests Jim Campoli, Senior Director Operations & Services, Matheny Medical and Educational Center, Peapack, NJ; Clayton Smith, Senior Vice President of Facilities Management at Children's Health, Dallas, TX; and Mark Yerrick, Vice President of Facilities & Real Estate, Care New England, Providence, RI, discuss the impact of sustainability and decarbonization on their facilities and departments.
Topics covered include:
06:40 Healthcare facilities management and the human element 13:17 Sharing the survey results 20:30 What happens when the power goes out in your hospital 28:18 The facilities voice at the sustainable table, and educating senior leadership
And more!
As always, thank you for listening.
This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.
Conversation with ASHE President Skanda Skandaverl
22 Jan 2024
01:24:56
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
The @HealthcareFacilitiesNetwork welcomes Skanda Skandaverl to the Network. Skanda began his tenure as the American Society for Healthcare Engineering (ASHE) President in January 2024.
Skanda is the Division Director of Facilities Management, Energy, and Infrastructure, Midwest, at CommonSpirit Health. Skanda's home base is Omaha, NE, and he has accountability for more than 30 hospitals in 4 states.
Over the course of our episode, we discuss Skanda's interesting career path, his entry into healthcare, his goals as ASHE President, his belief that collaboration, not competition, is the future, and the challenges facing healthcare engineering.
Chapter updates and facility management briefs: Florida and New England
11 Jan 2024
00:53:06
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
Today, we present two conversations we conducted with Adam Mayle, Administrative Director of Facilities, Memorial Regional Hospital (Hollywood, FL), and President of the Florida Healthcare Engineering Association (FHEA) and Dann Boyer, Director of Facilities Operations at Sturdy Health (Attleboro, MA) and Membership Chair at the New England Healthcare Engineers Society (NEHES).
In this episode, we first hear from Adam. Prior to delivering our presentation "The Healthcare Facility Professional's Toolbox," we sat down to speak with Adam at FHEA's Fall Conference. We covered much ground, including:
* Rebuilding membership post-Covid; * How FHEA networking helped to solve a state-wide oxygen issue; * Camaraderie among healthcare facility management professionals; * The impact that heavy employee workloads are having on Engineering Chapters.
Then, we hear from Dann, who joins us to discuss the challenges and opportunities of recruiting new members to Affiliated Chapters. Dann describes the benefit of NEHES' new Corporate Membership initiative and details his "big hairy audacious goal" for NEHES.
Contact me if you are in an Engineering Chapter and want to record an episode. The Healthcare Facilities Network is willing and looking to promote the excellent work Chapters perform.
From the Engine Room to Facilities and Construction System VP
20 Dec 2023
01:01:54
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
Stephen Carbery, President at Carbery Facilities Solutions LLC and former Vice President of Facilities, Design & Construction, and Real Estate at Yale New Haven Health joins us to discuss a multitude of healthcare facilities management topics, including:
* Transitions from the open ocean to a healthcare facilities career; * How the elimination of middle management is hurting hospitals as they develop succession plans; * How marítime colleges can be solutions to help alleviate some of the talent drain; * Managing multiple generations and finding mission in your work. * Keys to working in large, complex healthcare organizations; * Methods to stay up to date and on top of ideas and trends in facilities management and construction; * Implementing a data-driven approach, from scratch; * Decarbonization and sustainability.
Career paths, and the Top 5 Life Safety and EC findings, with Larry Rubin
06 Dec 2023
01:04:20
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
Some of the titles held by today's guest include Police Officer. School Teacher. Mechanical Engineer. Director of Facilities Management. TJC Life Safety Code Surveyor. Senior Director of Facilities Management & Support Services. Business Owner. Consultant. Mentor.
So, the @HealthcareFacilitiesNetwork welcomes Larry Rubin, Founder of Rubin Healthcare Compliance LLC, Tampa. In today's episode, we discuss Larry's unique career journey to and in healthcare facilities, which has spanned over 30 years.
An exciting career path that led to healthcare;
Some good things and some not-so-good things he has seen in the field, including oxygen cylinders, door wedges, and hall clutter;
Insight into how a surveyor will perceive a hospital's environment during the survey process, including verbal and non-verbal interactions;
the adverse impact of short staff and layoff;
Larry's Top 5 LS and EC findings are based on his work with Rubin Healthcare Compliance.
A revenue generating approach to Emergency Management
20 Nov 2023
00:59:24
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
The @HealthcareFacilitiesNetwork welcomes Scott Cormier, Vice President of Emergency Management, Environment of Care, and Safety at @medxcel. Throughout this podcast, Scott imparts actionable information accumulated throughout his career, both in and out of healthcare.
With Emergency Management as the umbrella, we discuss leadership traits, systemization, helping employees when experiencing a natural disaster at their home, and the impact on a community when a hospital closes during a disaster. Scott provides a behind-the-scenes look at the Great Texas Freeze of February 2021. It brought significant snow and cold, which impacted Medxcel hospitals in the region.
Veteran's Day Special: Leadership and The Finest Hours with Vince Patton, USCG Master Chief (Ret)
10 Nov 2023
01:03:34
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
On February 18, 1952, four Coast Guard men risked their lives in a howling nor’easter off Cape Cod to save 32 mariners on the shipwrecked, broken-in half tanker called the Pendleton. They brought all but one to safety in a wooden motorboat (CG36500) designed to hold no more than 12 people.
The Coast Guard called it the greatest rescue by a small boat in its history. The four men were called heroes. They shrugged it off and said they were just doing their job.
We are joined by Vince Patton, Master Chief Petty Officer (Retired), United States Coast Guard, and Ed Loughran, Owner, Charles River Wine Cellars, to discuss this incredible rescue mission.
Along the way, we ask and Vince answers if effective leaders still exist, we speak about Vince's love of his hometown Detroit Lions, and we talk about some famous US military figures.
This story goes far beyond our usual topic area of healthcare facilities management and healthcare engineering.
Healthcare facility operators typically use hand-me-downs; that is, they use software and products that are designed for non-facilities functional areas. They make it work, even though it doesn't really for their needs. Vytal flips that script.
It is a technology designed by facility operators for facility operators. It is software made for the areas of accountability that FM leadership manages. Vytal elevates facility management by extending asset lifespan, ensuring regulatory adherence, streamlining capital projects, and championing sustainability.
The High Reliability podcast is joined by Neil Ravitz, Senior VP of Operations for Vytal. In this far-ranging discussion, we discuss careers, military service, academic medical centers and yes, even Vytal.
00:00 Introduction 02:00 Serving with a sense of mission 10:40 Software that ties the enterprise together 15:22 An end-to-end healthcare facilities-centric solution 28:20 Incorporating Artificial Intelligence into Vytal 37:20 Built for healthcare
Talk finance and build a relationship with your CFO
26 Oct 2023
01:02:10
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
Perhaps the most important professional relationship a healthcare facilities director must build is with the CFO of the hospital. And so today's episode is dedicated to and titled "Talk finance and build a relationship with your CFO."
Thanks to our guests, Director of Facilities Management Robert Hacker and his CFO, Jim Corwin. Jim and Robert work for Community Memorial Healthcare in Ventura, CA.
For many directors of FM, finance, and money can be outside of their comfort zone. In this episode, Jim and Robert begin with the basics: How does a hospital get its funding? They discuss the basics of capitation and payer mixes and how they impact the FM budget creation process. They also discuss creating a relationship between an FM and the CFO built on credibility and trust.
Jim offers insights on how FM can bring even more value to the CFO/FM relationship. This is a relevant episode for all healthcare facility directors.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
John Babin, Director of Facilities Management, Bayou Region, Ochsner Health, joins us. John oversees St. Anne's, a Critical Access Hospital, and two other Ochsner Bayou Region hospitals. John's region is located about 60 miles southwest of New Orleans.
In this episode, we discuss:
The environment in a Critical Access Hospital, including the sense of community that is felt;
St. Anne's weathering Hurricane Ida, a powerful storm whose eye passed directly over St. Anne's in 2021;
The meaning of the term "funds confiscated by the clinical side;"
Changing the organization's perception of facilities;
The importance of communication;
Attracting new employees;
Implementing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) in the facilities department.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
We welcome four guests to our Filling the Pipeline series of episodes in this episode. They are Clay Ciolek, Director of FM at Providence Health (WA); Jordan Smith, Administrative Director of FM at AdventHealth (FL); Nancy Vanasse of Massachusetts Maritime Academy (MA); and Steven Call of Washington State University (WA).
Would you hire a manager without healthcare experience?
What is the best way to succession plan?
How are college students different today than in the past?
Where does healthcare lack compared to other industries?
How do you weigh character versus experience in the hiring process?
Behind the curtain: View from a hospital Chief HR Officer
12 Sep 2023
00:54:48
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. The High Reliability Podcast discusses Human Resources in this presentation.
Human Resources can be like the Wizard behind the curtain in The Wizard of Oz. To demystify, we asked Joy Curtis, Chief Human Resources Officer, Cambridge Health Alliance, Cambridge, MA, to join us. Joy provides a helpful and illuminating description of the challenges faced in the market today in healthcare. Through our conversation, Joy offers insights on:
The challenges of recruiting, regretted turnover, employee education, and retention;
The first rule of recruiting;
Where have all the employees gone;
The use of Artificial Intelligence in HR;
Interviewing best practices;
Arrogance versus confidence
The issue of using too many "I's" in an interview.
Joy's discussion will benefit healthcare facilities management professionals and all other professionals, regardless of industry. Thanks for listening!
Insights and observations from the ASHE Annual Conference
22 Aug 2023
00:25:38
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this presentation, The High Reliability Podcast/Healthcare Facilities Network provides a recap of the recently held ASHE Annual conference. This episode discusses themes from the conference, including:
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In today's High Reliability, we discuss the current state of the healthcare facilities management market, as seen through the lens of the Healthcare Facilities Network. While there is a great reward to be found in a healthcare facilities management career, there are also significant challenges to be found in 2023. This podcast will review:
* The passionate employee * The changing organization, the changing employee * Staff shortages * Salariy issues * Work/life balance * Funding and access to Capital * More compliance and regulation * Promotion of the role within the bigger picture
Conversation with Jeff Henne, candidate for ASHE President
26 Jul 2023
00:55:57
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In today's High Reliability, we welcome Jeffrey Henne, Safety & Emergency Manager, University of Pennsylvania Health System, Philadelphia, PA.
Jeff is a long-time safety professional active on the local and national level with Engineering Chapters and ASHE. Jeff's path to a safety career began in high school.
Jeff was ASHE President in the Covid-impacted year of 2020 and is running for ASHE President again in 2023, seeking to become the second person to win the presidency twice. With his first stint impacted by the Pandemic, Jeff and I discuss his reasons for running, his goals for a potential second term, some of the challenges ASHE faces, and his role at the University of Pennsylvania Health System. We also mention the Wizard of Oz, Franklin Delano Roosevelt, and Paul Revere.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
The world likes to talk about Millenials and what they are and are not. But what do the Millenial age professionals have to say about themselves and the profession they work in, healthcare facilities management? We ask, and they answer in this episode.Thanks to our guests:
* Jim Grana, Associate Director of Standards Interpretation Group at The Joint Commission, Oakbrook, IL * Logan Landis, Associate Safety Manager at Penn Medicine, University of Pennsylvania Health System, Philadelphia, PA * Brittany Remec, Construction Project Lead at Advocate Aurora Health, Elmhurst, IL * Claire Salinas, Director of Customer Success, FSI, Charlotte, NC
Topics covered include:
Work-life balance
Career paths and ladders,
Expectations of the organization, and
Working with colleagues from different generations.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
This episode covers a different topic: Stress in healthcare facilities management. Stress is on the rise for many in the discipline, including those who have been in the role for the entirety of their career. From diminishing budgets to a lack of employees, from increasing regulation to unrealistic demands, facility professionals are speaking to the toll of stress. So, because stress is such an integral part of facilities work, we view stress through the lens of healthcare facilities management. This is an important topic.
Our guest is Patricia Arcari, PhD, RN, AHN-BC. Patty is the Program Manager for Meditation and Mindfulness at the Zakim Center for Integrative Therapies and Healthy Living at Dana Farber Cancer Center in Boston, MA. She is also a Visiting Scholar at Boston College. Patty has created novel meditation, mindfulness, and mind/body resilience programming for patients, staff, and students. She is board-certified as an Advanced Holistic Nurse and a Clinical Nurse Specialist in Integrative Nursing. She has practiced holistic nursing for over 20 years in clinical, training, and research capacities. In this episode, we discuss the following:
What is stress (6:00);
Resilience (18:00);
The stress toolbox, strategies to address stress at the moment (24:00);
Is mindfulness a problematic mindset change for FM professionals (32:00)?
The most powerful tool to stay "present" in meetings (44:00);
What happens when a sense of mission and passion is overwhelmed by stress (52:00)?
Relaxation or self-care practices to manage stress and answer the question, how do I begin to meditate (57:00)?
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode of High Reliability, we have excerpted an episode from the Healthcare Facilities Network. This YouTube Network, created by Gosselin/Martin Associates, aims to increase awareness that the rewarding and stable career of healthcare facility management is open and available to all. However, an influx of new professionals is needed, from the trades to the management level.
So in today's podcast, we speak about Filling the Pipeline. Filling the Pipeline was the genesis of the Healthcare Facilities Network: To perform outreach and publicize that rewarding careers exist in Healthcare Facilities Management.
Our panel covers a great deal of ground, beginning with a simple question: Is the hiring process used in healthcare today able to meet the demands of the 2023 labor market? Their answers may surprise you.
In the second part of this podcast, we look at internships and some challenges organizations face in attracting students.
Our thanks to today's guests:
CJ Brown, Women & Infants Hospital, Providence, RI
Steven Call, Ph.D., Washington State University, Pullman, WA
Clay Ciolek, Facilities Manager at Providence Health & Services, Olympia, WA
Lamar Davis, Shirley Ryan Ability Lab, Chicago, IL
Christine Pirri, Bassett Healthcare, Cooperstown, NY
Maryanne Richards, Massachusetts Maritime Academy, Buzzards Bay, MA
Nancy Vanasse, Massachusetts Maritime Academy, Buzzards Bay, MA
Paul DeViller, President of the New England Healthcare Engineers' Society, joins the Healthcare Facility Network from Vermont at the NEHES Fall conference. Paul provides his perspective on Chapter leadership, the trades, and priority balancing in this discussion. Topics include:
00:00 Introduction 02:10 Jumping in 03:30 Career journey from the trades to hospital management 09:10 Talking NEHES 18:30 Balancing priorities 23:50 Adapting your management style
Our thanks to Paul for taking time from his busy conference schedule.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode of High Reliability, we have excerpted an episode of the Healthcare Facilities Network. This YouTube Network, created by Gosselin/Martin Associates, aims to increase awareness that the rewarding and stable career of healthcare facility management is open and available to all. However, an influx of new professionals is needed, from the trades to the management level.
So in today's podcast, we ask a straightforward question: What does a Healthcare Facility Manager do? The answer is simple: A lot!
Now a 35-minute conversation cannot convey all of their responsibility, there are some significant areas we did not even touch on, but you will get a sense of scale and scope. And if you are presently working in healthcare facilities management, from the trades to the CSuite, you will benefit from listening to our guests:
* Alison Brisson, Vice President of Facilities & Support Services, Cambridge Health Alliance, Cambridge, MA; * Robert Hacker, Director of Facilities & Planning, Design, and Construction, Community Memorial Health System, Ventura, CA
Additionally, Alison's path from hospitality to facilities management and Robert's path from the military to healthcare facilities management may be instructive for others to follow. Please share this podcast and tell people that great careers exist in healthcare facilities management, from the trades to leadership.
Thanks to Alison and Robert for their time and insights.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode of High Reliability, we introduce the Healthcare Facilities Network, the YouTube channel that focuses exclusively on healthcare facilities management.
The Healthcare Facilities Network (HFN) is a grassroots, collaborative effort initiated by Gosselin/Martin Associates to help promote the unique discipline of Healthcare Facilities Management. The mission of HFN is simple: Increase the visibility of the facilities management role by any means necessary, informing, educating, and boosting awareness that this rewarding career is open and available to all.
"Filling the Pipeline," the topic of this podcast, is a collaborative group effort by the Healthcare Facilities Network to promote and attract new employees to the discipline of healthcare facilities management. Learn more about it.
Conversation with James Shoemaker, retired Lt. Colonel USAF and Crystal Eagle recipient
19 Apr 2023
01:14:02
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
We are pleased to welcome James Shoemaker, Retired LT. Colonel, USAF, and former Director of Plant Operations at Deborah Heart & Lung Center in Browns Mills, NJ. Before joining Deborah Heart & Lung Center, Jim served as Assistant Director of Engineering at St. Frances Medical Center in Trenton, NJ.
Jim served in numerous healthcare facilities management national leadership roles during his healthcare career, including as the American Society for Health Care Engineering (ASHE) President in 1994. In addition, Jim was awarded the distinguished ASHE Crystal Eagle Award at last summer's Annual Conference (2023) in Boston.
Jim has had a distinguished leadership career in the military and then in healthcare facilities management, jobs that included challenges to overcome. Jim colorfully describes those challenges in this podcast, including the difference between color blind and color ignorant, and how that distinction would impact his Air Force career. Other areas discussed include:
How a beer party Jim threw for himself led him to a career in healthcare facilities management;
His good friend George Thomas and how a chance meeting at a conference formed a deep personal friendship and led to leadership opportunities for each;
His experiences as a Navigator for the Air Force during the Vietnam War and some incredible stories from those experiences;
Four years of retirement post-healthcare, and going back to work to deliver Lexus'.
Jim also recounts stories and experiences from his life that are still instructive for us in 2023. We thank Jim for sharing his stories and experiences with us on the High Reliability podcast. Thank you for listening.
Subscribe to the Healthcare Facilities Network, the YouTube Network that tells the stories of healthcare facilities management.
"It carried me down this road I didn't know existed"
28 Mar 2023
01:06:32
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
This episode welcomes Jason Brown, Vice President of District Operations at Primetime Healthcare Compliance Services in Houston, TX.
Before joining Primetime Healthcare, Jason served as Corporate Director of Facilities Management Oceans Healthcare in Plano, TX. Oceans is a national provider of behavioral health services, and we spend a good portion of this podcast talking about behavioral health facilities management.
Other areas covered in our discussion include:
Talking about Texas cold, how nature and buildings function in it, and the resilience needed in the FM role (2:00);
A career path that "carried me down a path that I didn't know existed" (10:30);
Servant leadership and ego (26:30);
"There is a taboo around mental illness," and working in behavioral health FM (29:00);
Patient elopement (53:00);
A word of advice for hiring managers about candidates with behavioral health experience.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In today's episode we discuss Population Health as it relates to healthcare and facilities management. Our guests are Pamela Neckar and Tom Richert.
Pam is a Partner at Bostwick Design Partnership, headquartered in Cleveland. Founded in 1962, Bostwick Design Partnership is a full-service architectural firm providing services for healthcare, education, civic, and corporate clients. The firm has great hospital experience and has designed healthcare environments worldwide. Pam also serves as CFO with Bostwick Design.
Tom Richert is the Principal at RisingTerrain LLC in Boston. RisingTerrain performs team performance coaching and consulting, specializing in training and coaching lean productivity skills. Tom has worked with healthcare organizations and coached a healthcare project team using lean practices to complete a project within budget.
Bostwick Design and RisingTerrain are partnered together on a Joint Venture for a Population Health project in Cleveland, working with the Director of Public Health in the city. Pam and Tom share exciting details about this ongoing project. Other topics covered in the podcast include:
What is population health (2:30)?
Lean design and construction in healthcare (17:00);
Talking career paths (21:00);
Population Health project in Cleveland (39:00);
What might a Population Health campus look like (46:00)?
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
We welcome Jordan Smith to this episode. Jordan is the Administrative Director of Facility Operations for AdventHealth in Zephyr Hills, Florida. Jordan leads the facilities team at their Dade City and Zephyr Hills hospital campuses.
Jordan is also the current District President for the Florida Healthcare Engineering Association (FHEA) District III Board. In addition, he serves as the district's representative to the FHEA state board.
Jordan and I discuss many topics, including:
"Healthcare is busy in Florida" (2:20);
Expansion pressure and staffing needs (9:30);
Owning a trades business and making the transition to healthcare (14:30);
No drama policy (30:30);
On the value of networking (41:00);
Touting FM accomplishments (51:30).
Our thanks to Jordan for appearing on the podcast.
G/MA Nuggets
1) Check out the jobs we are recruiting for here, including our latest Children's Medical Center Dallas role.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode, High Reliability welcomes Rick Sanders, Director of Plant Operations, Safety, Security, and Clinical Engineering, at Poplar Bluff Regional Medical Center in Poplar Bluff, MO. Rick has worked for large medical centers across the country and came to healthcare following a 21-year career in the Navy.
Along the path of this podcast, you will hear us discuss our history with the typewriter and how far we have come past the typewriter. Also discussed:
Snow talk (2:20);
Flexibility has its limitations, be fluid (7:00);
Talking about an Honor Flight and the challenges of transitioning into healthcare (18:30);
Balancing management accountability, or best practices for working in healthcare management (28:00);
Working in academic medical centers and finding healthcare (43:00).
My thanks to Rick for appearing on the podcast.
G/MA Nuggets
1) Check out the jobs we are recruiting for here, including our latest Children's Medical Center Dallas role.
2) Sign up for the Gosselin/Martin Associates Career Hub!
3) Results of the Healthcare Facilities Management 2022 survey are here.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode, High Reliability welcomes David Trask to speak about healthcare facilities, the employment market, and the challenges and opportunities he sees as the National Director for ARC Facilities.
Before joining ARC in 2012, David worked in various publishing, media, and marketing roles. As a result, David brings a multi-faceted perspective to the healthcare FM world.
In this episode of High Reliability we discuss:
Comparing healthcare to other industries (3:30);
Eliminating barriers to gaining knowledge (18:00);
Does technology tie you to your desk, and talking generational differences (23:30);
Comparing the labor markets (34:30);
Selling to the CSuite for the FM leader, and a funny CSuite story (44:00).
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
For our first podcast of 2023, we welcome Terrence Wright, Vice President of Facilities and Support Services at Moffitt Cancer Center in Tampa, FL.
Terrence and Moffitt's leadership are tasked with opening a new hospital this July. We begin with an interesting discussion about the market and how not having some previously eliminated layers of healthcare facility leadership has returned to harm the industry. This episode of High Reliability also features:
Opening a new hospital, the challenge of staffing, and looking to alternative models in a competitive Tampa market (4:00);
Educating the local market about healthcare (9:00);
Using "more grace for the new hires we bring in" (20:30);
Elements of leadership in healthcare facilities (24:30)
"An interesting social experiment," or managing employees from different generations (31:30);
Speak Nurse, use AIDET, and EVS as a component of patient care (43:00).
My thanks to Terrence for his time and insight. Terrence's Support Services team seeks 200 new staff members, including positions in safety and security, facilities, EVS, and food services. If you are interested in a career at the new Moffitt McKinely Hospital, see here.
Thanks for listening!
G/MA Nuggets
1) Check out the jobs we are recruiting for here. 2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.
Welcome to a different episode of High Reliability.
In this brief podcast, we look at the area of Williston, ND. We will discuss the area's historical significance, famous people, economy, and weather.
The conversation is framed within the context of a Director of Facility Management opportunity we are recruiting for in Williston for CHI St. Alexius Williston. Give us 10 minutes of your time, and you will hear information from Lewis & Clark to Sitting Bull to apartment rentals and, of course, the opportunity.
To learn more about this opportunity, please see here.
High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
In a show that is repurposed from our Healthcare Facilities Network, we discuss a pressing issue facing hospitals nationwide: the ability to attract and retain skilled healthcare facilities management professionals. Our guest, David Emery, Facility Manager at Utah Valley Hospital, Provo, UT, is tackling this challenge head-on. Through innovative facility staffing models, he's offering insights on maintaining talent beyond competitive salaries.
Apart from the personal satisfaction you gain from working in healthcare and making a difference in a patient's life, what strategies can give you an edge in talent retention? In this episode, David delves into scheduling and employee development tactics he uses at his facility.
A look back at 2022, a look to 2023 in Facilities Management
07 Dec 2022
01:19:25
As we approach the close of the year, the High Reliability podcast is once again pleased to convene an accomplished group of healthcare professionals to discuss the year that was in HCFM. Our guests are:
Carol McCormick, Director of Facilities, Plant Operations, & Maintenance for CHI Health Immanuel and CHI Health Mercy, Omaha, NE;
Dr. Robert Feldbauer, System Vice President of Facilities and Administrative Services, UC Health, Cincinnati, OH;
Robert Hacker, Director of Facilities, Planning, Design, and Construction, Community Memorial Hospital & Ojai Valley Community Hospital, Ventura, CA.
This episode of High Reliability features:
Revisiting predictions from 2022, how did they turn out (2:30);
Dealing with delays, talking elevators, and equipment (27:30);
Changing employee expectations? (45:00)
Predictions for 2023 (1:12:00).
My thanks to Carol, Bob, and Robert for their time and insight. As always, thank you for listening.
G/MA Nuggets
1) Check out the jobs we are recruiting for here. 2) Sign up for the Gosselin/Martin Associates Career Hub! 3) Results of the Healthcare Facilities Management 2022 survey are here.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
We welcome Dr. Steven Call to this episode of High Reliability. Dr. Call is a faculty member in the Voiland College of Engineering and Architecture at Washington State University in Pullman, WA.
For several years, Dr. Call has focused his applied research program on hospital facility management and cost optimization. We discuss the impact of Dr. Call's healthcare FM-specific research, including:
Deciding on a facility management career path that led to academia (3:40);
Researching healthcare FM pain points and the challenge in re-filling the FM pipeline (17:00);
Researching healthcare FM, including workforce planning and seeking perfect candidates (31:00);
Salaries, lower in healthcare versus non-healthcare FM, and the impact of the degree (40:00);
Is there a pay bump moving from a Bachelor's to a Master's Degree? (50:00);
Talking deferred maintenance and predictions for the future (1:00:00);
As always, we thank you for listening to High Reliability and hope you will subscribe, download, and rate the podcast.
G/MA Nuggets
1) Check out the jobs we are recruiting for here. 2) Sign up for the Gosselin/Martin Associates Career Hub!
FM roundtable, Halloween special: What keeps you up at night?
27 Oct 2022
01:09:03
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
We celebrate Halloween on the podcast with a special roundtable discussion, "What keeps you up at night?"
My thanks to three professionals in healthcare facility management who joined the discussion:
Cory Majszak is a facilities professional with over 23 years of experience. Cory recently took on the role of Director of Environmental Services at Rogers Behavioral Health. Before beginning with Rogers just days ago, Cory was Director of Facilities at Advocate Aurora Health in Wisconsin;
Claire Meeks is the Associate Director for Customer Success at FSI. FSI provides comprehensive computerized maintenance management software (CMMS) for hospitals nationwide. Before joining FSI just days ago (no, that is not a mistaken reprint from above!), Claire was Operations Director with Atrium Health in Charlotte, NC;
Vance Vinson, Director of Facilities at Miami Valley Hospital in Dayton, OH. Vance oversees 946 beds across 3.5 million square feet of space. He has worked in healthcare facilities management for more than 25 years.
Topics discussed include:
What keeps you up at night, and moving on to new roles (8:00);
Struggles with legacy applications, and is the role becoming too big for one person? (24:00);
Compensation and dwindling talent pools (32:00);
"I don't want to be a manager, I see what it is like, and I don't want that." (50:45);
Talking candy and some final, optimistic thoughts on the profession (59:00).
As always, we thank you for listening to the podcast and hope you will subsc, downloadload, and rate the podcast.
G/MA Nuggets
1) Check out the jobs we are recruiting for here. 2) Sign up for the Gosselin/Martin Associates Career Hub!
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode, we welcome John D’Angelo. John has a distinguished career in facilities management, serving in high-level facility management and design and construction roles in healthcare and higher education since entering the private sector. Before joining healthcare, John served our country for 20 years in the United States Navy, retiring as a Commander.
John is presently employed as an Assistant Vice President of Facilities Operations at the University of Chicago. Topics discussed include:
The original Top Gun alters a career path, and thoughts on military service (3:30);
Customers come to realize the importance of the Facilities Management department (17:00);
Comparing facilities management in healthcare and academia, and discussing some concerning employment trends (21:00);
Taking a data-driven approach to management (32:30);
Using analytics to drive accountability (45:00);
Managing an academic preventive maintenance program (52:00).
As always, thanks for listening to the High Reliability podcast.
G/MA Nuggets
1) Sign up for our free Fall education classes. 2) Check out the jobs we are recruiting for here. 3) Sign up for the Gosselin/Martin Associates Career Hub!
A Conversation with Shay Rankhorn, FM VP and ASHE President
27 Sep 2022
01:07:35
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode, we welcome Shay Rankhorn to the podcast. Shay is the Vice President of Facilities Management at Quorum Health in Brentwood, TN. Shay has accountability over Biomed, Facilities, Real Estate, Construction, and Compliance for this 21 hospital system.
Shay is also the President of the American Society for Healthcare Engineering (ASHE), a position he will hold until January 1, 2023. Topics covered include:
Balancing a Vice President role with an ASHE Presidency
Defining passion in healthcare facilities management (7:00);
On being ASHE President and what it means for Shay (13:00);
Shay speaks about his personal, transformative journey (33:00);
The future, facility management concerns and excitements (53:00);
As always, thanks for listening to the High Reliability podcast.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode of High Reliability, we quickly look at the market with some interesting tales from the front. We also offer you gifts and opportunities to get new jobs and seek new knowledge.
We will also talk about 90-day plans for job seekers, the quest for the perfect candidate, quiet quitters (is it really new?), and the degree requirement.
Links to the items mentioned in the podcast are below. As always, thanks for listening!
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode of High Reliability, we are joined by Mike Canales. Mike is a Healthcare Engineering Professional, including 21 years spent as a hospital facility director. In 2013 he transitioned out of a hospital career into what has become for him a natural extension and enhancement of his career. He is currently the Healthcare Engineering Program Director at Owensboro Community & Technical College in Owensboro, KY. Mike established the program at OCTC in 2013 (https://owensboro.kctcs.edu).
Mike always brings an engaging, passionate, talkative style, and in this episode of High Reliability, that's on display, including his thoughts on the Porta Potty effect in employment. Other topics include:
Owensboro Community & Technical College, what the program offers, and how it can help fill the pipeline in an industry where people are leaving;
The importance and necessity of soft skills in facility management;
Has the role become too large for a single person to manage?
Mike's thoughts on the Abraham Lincoln podcast series;
How the corporatization of healthcare facility management has created a two-tier candidate universe;
Living in the grey, and why it is a critical skill for all.
Thanks for listening!
G/MA Nuggets
For a full listing of jobs we are recruiting for in California, Ohio, and New Jersey, please see here.
If you have not listened to the Abraham Lincoln college degree podcast mentioned in this broadcast, please listen here.
Keep your eyes open for a future announcement of the Gosselin/Martin Associates Fall Education series. It's coming soon.
High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.
In this episode, we recap the recently held ASHE Annual Conference in Boston, July 17 - 20. We will look at tales from a battlefield doctor; interesting statistics from The Joint Commission, including what surprises inspectors the most when they visit a hospital; and an Epiphany into the current state of healthcare facilities management.
As always, thanks for listening to the High Reliability Podcast.
Please see the healthcare management roles Gosselin/Martin Associates is recruiting for here.
Abe Lincoln, not qualified to run a hospital facility department?
13 Jul 2022
00:43:02
Has the lack of a college degree hindered your career advancement?
Then Session 2 of the Abraham Lincoln Employment Series, Abe Lincoln, not qualified to run a hospital facility department? is for you. This High Reliability podcast is a rebroadcast of our YouTube presentation of the same name. offers a unique look at the healthcare employment market of 2022, using the experiences and education of our 16th President, Abraham Lincoln.
Degreed, non-degreed, human resources professionals, and hiring managers will find the class useful as they try to navigate a challenging employee market.
The video answers the question, could Abraham Lincoln survive the initial employment screenings of hospitals and healthcare organizations in 2022? The answer may surprise you as we delve into some of the most critical issues facing a dwindling employee market. Perhaps most importantly, the video asks and answers, What is the why?
G/MA Nuggets
For a full listing of jobs we are recruiting for, please see here.
Gosselin/Martin Associates will have a booth at the ASHE Annual Conference in Boston July 17-20, stop by and see us at booth 1423.
High Reliability, the podcast that focuses on healthcare facilities management, welcomes Dennis Morelli. Dennis is the Shelter Property & Projects Manager at Peace Ridge Sanctuary in Brooks, ME. The Sanctuary calls itself a "Loving Home for Neglected and Abused Animals."
Before he transitioned to Peace Ridge Sanctuary, Dennis was the Director, Design & Construction at Maine Health, a multi-hospital system headquartered in Portland, ME. In his role, Dennis had oversight of design and construction for the entire Maine Health System.
Dennis' career transition has been a significant and rewarding one. The transition includes delivering calves on a farm and learning that donkeys and calves can operate doors independently!
We also discuss with Dennis:
Becoming an architect and wearing multiple hats at Peace Ridge Animal Sanctuary (3:00);
Comparing Global Federation of Animal Sanctuaries (GFAS) to The Joint Commission and discussing animal infrastructure (11:00);
Transitioning from healthcare to animal design and care (26:00);
Answering the question, What is it I want to be doing with my life? (37:00);
Talking about demand, care, and Dennis' favorite animals (53:00).
Building a Healthcare Sustainability Program: The Foundation
10 Sep 2024
00:40:49
High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.
In a show that is repurposed from our Healthcare Facilities Network, Dr. Lindsey Butler, Vice President of Sustainability at Cref, shares valuable insights on demystifying sustainability. Whether you're just starting your organization's sustainable journey or well along the path, this discussion is a must-listen. Topics covered include:
01:44 Destined for a sustainable career 13:18 Sustainability differentiators 18:52 What is sustainability 29:32 Getting sustainable wins 37:04 Avoid these missteps
High Reliability, the podcast that focuses on healthcare facilities management, presents the third episode in the Abraham Lincoln Employment Series, titled What's the Why?A Healthcare education podcast.
Our guest is Jim Smith, Director of Engineering & Emergency Management at Springfield Hospital in Springfield, VT. Jim is well qualified to discuss the topic of education and healthcare management. Jim has both his Bachelor's and Master's degrees, but he joined the Navy out of high school and achieved his first healthcare facilities management job without a college degree. Jim had to convince Rutland Regional hospital to hire him for the Manager of Engineering role, a story he tells in the podcast.
Jim has an interesting perspective on the degree. He joined the Navy from high school, then transitioned into the commercial nuclear industry. He then became a Pastor with his church, a true career transition. Each stop on Jim's career journey prepared him well for his healthcare facility management roles. Topics discussed with Jim include:
Discussing the Navy's Nuclear Power School and program (4:00);
A career transition to Pastoral work (22:00);
Leaving the ministry and finding a path into healthcare facilities management (32:00);
On the need for a college degree at the management level of healthcare facilities (34:00);
Converting life and work experience to college credits, and some encouraging words for those seeking a degree while working full-time (47:30);
Transitioning military experience to healthcare facilities management (58:00).
Read more about the Lincoln Employment Series here.
G/MA Nuggets
For a full listing of jobs we are recruiting for, see here
High Reliability, the podcast that focuses on the world of healthcare facilities management, previews the Abraham Lincoln Employment Series, debuting this June and sponsored by Gosselin/Martin Associates.
We were sitting around the office recently and thought, what would happen if Abraham Lincoln sent in his resume for a facilities management job that we were recruiting? That question was the genesis of The Abraham Lincoln Employment Series.
In our first episode, using Abraham Lincoln’s resume from 1865, which we created, we will apply his resume and the lessons we can garner from it to today’s chaotic employment/resume market. The debut episode will feature fun Lincoln resume facts, but most importantly, the information you can use to craft a more compelling resume in 2022.
Lincoln may have lived in the 1800s but core communication principles, which are really what a resume is, a communication tool, remain relevant today. So sign up for the seminar on June 2 at noon Eastern.
June 2: Dissecting Lincoln’s Resume: What we can learn from it (Register)
1) If you know your Rush history, you will probably catch the butchered name of their lead singer, Geddy Lee, my apologies. For the full video, see here.
2) The podcast references 38 Special and their video Back Where you Belong, which can be viewed here.
3) For a full listing of jobs we are recruiting for, see here
Opening new hospital spaces, and managing "The Because List"
09 May 2022
01:06:17
High Reliability, the podcast that focuses on the world of healthcare facilities management, welcomes Stephen Terrano. Stephen is presently Director of Engineering at the Vassar Brothers Medical Center in Poughkeepsie, NY. Vassar Brothers is a member of the Nuvance Health healthcare network.
If you are soon opening a new hospital, or if you are just interested in stories from a career spent in Engineering, listen to Steve. Most recently, in 2021, Vassar Brothers Medical Center completed a $550 million expansion which doubled the number of available rooms. New building openings, in this case, the opening of a new Patient Pavilion, are never smooth, and Steve and I spend a great deal of time in the podcast discussing the opportunities and challenges in opening a new building.
Prior to joining Vassar Brothers, Steve was a Director Of Engineering And Operations at Good Samaritan Hospital in Suffern, NY. Steve has also owned his own MEP firm in New York City. He has worked for Carrier Corporation, Johnson Controls, and as an Executive Vice President for Sodexo.
Topics in today's High Reliability include:
Fatherly advice on joining healthcare to give back, and making mistakes (3:30);
Valuable insights on working for yourself, working in contract services, and working as a direct hospital employee (13:00);
Mission statements and core values (19:00)
Lessons in opening up a new hospital building, including The Because List (24:00);
Challenge the known and accept the unknown (32:00);
The 90-Day Rule (44:00).
As always, thank you for listening!
Jobs, Jobs, Jobs We have many job opportunities we are recruiting for, including two Vice President roles and three Director roles, and a Director of Planning, Design, and Construction. See here.
High Reliability, the podcast that focuses on the world of healthcare facilities management, takes a look back at the month that was in healthcare facilities with The News in 5 for April 2022. This quick podcast sounds the alarm on the availability of experienced healthcare facilities management talent. Topics discussed include:
The Market: We discuss some disturbing employee trends;
The Organization: We look at large organizations, and the challenge of work/life balance while working in healthcare;
Career Best Practice: Leadership lessons from World War II and B-24 Bomber veteran (and Hollywood legend) Jimmy Stewart via the book “Mission, Jimmy Stewart and the Fight for Europe.”
G/MA Nuggets
1) We have many job opportunities we are recruiting for, including two Vice President roles and four Director roles. See here.