Chris Cope, Digital Programme Director at the Environment Agency, and Ed Pikett, Director Central Goverment Technology and Transformation at Hitachi Solutions Europe, sit down with Editor Sam Birchall to discuss how public sector organisations can step away from building systems from scratch, and work to intelligently leverage and reuse work done by other teams within government.

We take a closer look at the work done by Chris and Ed as part of the Department for Environment, Food and Rural Affairs 'Smart Environmental Regulation Programme' - and how this provides a model for collaborating on common problems across government.

Generative AI, popularised by ChatGPT, creates content by learning from a vast corpus of existing content and then using patterns from that data to generate fresh content - and has the potential to transform information retrieval across government data silos, and internal and citizen-facing customer service. But how can government organisations maximise the value of this transformative technology, while minimising the risk?

We're joined by KJ Lian, Global Head of Data at Amazon Web Services, and friend of the podcast, Deepak Shukla, Data and Analytics Lead for Public Sector at Amazon Web Services, to dig deeper into the promise of Generative AI.

We sit down with Charles Damerell, Senior Director of Sales for the UK and Ireland at SolarWinds to explore how organisational culture has a part to play in transforming an organisation and reflections on the recent Government Transformation Summit roundtable sessions.

Tune in to hear about how you can diversify your talent pool and encourage employee autonomy to deliver fresh innovation.

Mike Hoare, Chief Digital Officer (CDO) for Public Sector at Fujitsu, joins our Managing Editor, Tim Coulthard, to reflect on his conversations with senior Civil Servants at the recent Government Transformation Summit.   

They discuss the biggest challenges and opportunities facing government as they seek to unlock new insights and ways of delivering public services through data interoperability and integration.

In this episode, we are joined again by Afshin Attari, the Senior Director of Public Sector & Unified Platforms at Exponential-e. We discuss how government organisations can both improve and transform service delivery to support better outcomes for citizens and tackle oncoming challenges in terms of cost and efficiency.

CloudSource's Chief Delivery Officer, Ed Pearce, joins our Managing Editor, Tim Coulthard on the Government Transformation Show to assess the current  effectiveness of digital transformation programmes in government.  

In a wide-ranging conversation they discuss: 

• Effective digital transformation through technology and organisational change. 
• Identifying the main opportunities to accelerate delivery 
• Equipping public sector leaders with the right skills and knowledge in the digital space

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.  

How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?  

What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

On the latest episode of the Government Transformation Show, Emma Charles, Director of Public Sector Delivery at Kin + Carta, joins us to explore how government organisations are currently tackling sustainability in the way they operate.  

Emma explains how a greater focus on environmental factors across technology, procurement and service design could make an impact, and discusses the importance of empowering Civil Servants to prioritise sustainability in their decision-making.

In this episode, we speak with Charles Damerell Senior Director of UK & Ireland at SolarWinds to explore how public sector organisations can adopt the "secure by design" approach to service delivery.

Deepak Shukla - Data and Analytics Lead for Public Sector at Amazon Web Services - joins us on the latest episode of The Government Transformation Show to look at the impact of data and technology in tackling public sector fraud.  

Speaking with our Community Director, Tim Coulthard, Deepak explains how government organisations can use their data capability to prevent, detect and resolve fraud without impacting the speed of delivery in public services.  

AWS is a Partner at Government Data Summit, hosting the discussion table on Fraud Detection.

Ruth McGuinness - Data & AI Practice Lead at Kainos - joins us on the latest episode of The Government Transformation Show to explore the ethical implications of AI in government.   

How can the opportunities the technology offers for process improvement and service delivery be balanced against the need to maintain citizen trust?  Ruth shares her thoughts on the key principles of ethical AI and practical insights on how to build a programme that’s fair for all.

In this episode we're exploring the rapid evolution of data use in government with Blake Griffin, Consulting Director at Digital Modus, and Lloyd Rushton-Jones, Sales Director UK Government, Aerospace and Defence, at Denodo.  

Blake and Lloyd share their insights on the government data journey, drawing parallels with the transformation that music consumption went on during its transition from CDs to modern on-demand streaming services like Spotify.

Digital Modus and Denodo are Partners at Government Data Summit.

Government departments are operating across multiple databases with different standards, architectures, security levels – a great complexity at a time where data plays an increasing role in decision making. Afshin Attari, Senior Director Public Sector & Unified Platforms at Exponential-e, returns to discuss how data teams can overcome these challenges - and maximise data interoperability!

Jess McEvoy, Principal at software consultancy Scott Logic, joins our Community Director, Tim Coulthard, to discuss the growing impact of data in government, including: 

• How it can inform policy and service design 
• How government can improve performance and capability in using data  
• Action points they should prioritise to start improving data use 
• Future opportunities data can unlock for government  

Scott Logic is an official Partner for Government Data Summit, which takes place on 20 October at Church House, Westminster

Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-E, joins our Community Director Tim Coulthard to discuss operational transformation in government.  Afshin explains how an effective transformation strategy draws together and aligns policy, people, technology and service design to deliver improved outcomes.

On this episode, we're exploring the use of data in government with Harry Tayler, Deployment Strategist and Harkirat Singh, Technical Director, from Palantir.  

In conversation with our Community Director, Tim Coulthard, they cover: 

- How effectively government departments are approaching data projects  

- What the private sector is getting right - that government is not - on data projects  

- Balancing innovation with  security and governance of data  

- How Government departments incorporate successful AI and machine learning programmes.  

We're delighted that Palantir is our key Conference Partner for the Government Data Summit on 20 September at Church House in Westminster.

How can government improve in collaborating and working across different agencies and departments? We're joined by Pete Cox, Martin Nash and Jonathan Bradley from Granicus to explore how technology and culture can align to support a more collaborative approach to government that delivers a better Citizen Experience in public services.

What are the benefits for end users and citizens of government working more effectively together? What are the common barriers to effective collaboration and co-operation?

What is the ideal approach to transforming your organisation?

In this episode, Dami Opara, our Content Marketing Lead, sits down with Chirag Agarwal, Director of Product at Kainos, to discuss Transformation Strategy.

Watch this episode to learn:

• The difference between cultural and digital transformation
• 3 top tips for implementing transformation strategies
• How Change Management interlinks with Digital Transformation

If you would like to attend this year's Government Transformation Summit, please register here.

What is the Digital Workplace and how adopting this approach can support government organisations in creating seamless experiences for their remote teams?

In this episode, Dami Opara, our Content Marketing Lead, sits down with Alasdair Hendry, Managing Director of Exception to explore implementing the Digital Workplace and the benefits of this way of working.

Watch this episode to learn:

• How the Digital Workplace works
• How to manage legacy processes and improve them with this model
• The importance of taking an agile approach to organisational changes

If you would like to attend this year's Government Transformation Summit, please register here.

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.   

• What are the biggest benefits to citizens and end users from the automation of services?  
• How well are Government organisations currently tackling Service Automation?   
• What are the common challenges and how can they be overcome?  
• How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs.

In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery.

Watch this episode to learn:

• How to get started with the Design Thinking framework
• The benefits of removing team silos
• The importance of centring user needs in the design stages

Eva Murray, Lead Evangelist for data software experts Snowflake, joins us to explore how government agencies can work together more effectively beyond departmental boundaries.  She shares her insights and practical examples to help the public sector work better through cross-government functions:  -What are the potential benefits? 

- How well do Government organisations currently collaborate with each other? 

- Examples of successful cross-government collaboration - why did it work? 

- Assessing how much of this challenge is technical and how much is cultural 

- How agencies can improve performance and capability to collaborate better.  

We're proud to welcome Snowflake as a Partner for the 2022 Government Transformation Summit.

On this episode we're exploring the vast possibilities that data can unlock for the public sector in a conversation with Mike Hoare - Chief Digital Officer (CDO) Public Sector at Fujitsu.  

Mike shares his insights on the role of tech in government including: 

- Getting the right balance between infrastructure, service design and delivery 

- Cognitive and advanced technologies such as AI 

- Creating an effective data strategy 

- Maximising data interoperability and integration

You can join the discussions with Mike and 150 Senior Civil Servants at Government Transformation Summit on 22 September at Church House, Westminster. Explore the event and request your place: https://summit.govx.digital/

Friend of the podcast Deepak Shukla returns to talk with Sam about one of the hottest topics in government transformation right now - the role of AI in enabling better government delivery. Deepak leads on data and analytics for public sector at Amazon Web Services in the UK and Ireland, and will be helping to host a discussion on the value of Generative AI in the public sector at the upcoming Government Transformation Summit (22 November 2023, ETC Venues, 133 Houndsditch, London).

Where are the biggest opportunities for government to harness data to identify and deliver improved public services?  To explore the value of IoT in action, we're joined by Meeta Akhelikar, Business Leader for Public Sector Growth at Microland, and our own GM for Government, David Wilde. In a wide-ranging conversation they explore how IoT can support:   

- Better places to live through intelligent transport, smart homes and community hubs  

- Increase economic growth by re-inventing town centres and high streets)   

- Improve the environment around us 

- Help to protect vulnerable people through assisted living and identifying areas of socioeconomic need to target services.

In this episode, our Community Director, Tim Coulthard, sits down with Doreen Grove, Head of Scottish Open Government, to discuss the importance of transparency in policy making and service delivery.  

Watch this episode to hear the 4 founding principles of Open Government, the benefits of greater transparency for Government organisations, the impact of the engaged citizen, a brief summary of the 2021-2026 Scottish Government Action Plan and more.

On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:   

• What sustainable design really means in public services 
• Inclusive service design - what does good look like? 
• How to feed data back to service designers and developers to act upon 
• What challenges the complex stakeholder networks for public services create for service design and delivery.

In this episode of the Government Transformation Show, GovMetric's Managing Director Nic Streatfeild joins us for a deep dive into the challenges and opportunities around Citizen Experience. 

Among the topics we cover are: 

• Understanding Citizen Experience vs Customer experience 
• Getting to grips with voice of the customer AND voice of the employee 
• The importance of understanding service demand 
• Avoiding the failure demand blindspot.

As mentioned by Nic in the episode, GovMetric is leading a forum to develop a model that can be used to quantify the financial ROI of implementing citizen experience improvement programmes in the public sector. Find out more.

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:  

- Look at change holistically from the perspective of employees 

- Listen at the right moment and in the right way 

- Get smarter at analysing feedback and routing it to the right people 

- Take action!

- Communicate what you’re doing

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years.

As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens.

Christina Butterfield from experience management experts Qualtrics joins us on this episode to explain how government can harness the power of experience-driven transformation.

Across government organisations, many of the same technical, cultural and operational challenges hold back the effectiveness of digital transformation programmes. But how can they be avoided? Mark Williams and Lipi Sarkar from digital transformation partners CloudSource join us on this episode to share their insights on how to avoid 6 of the most common issues.   

• Ensuring the organisation understands its disruption tolerances   
• Changing stakeholders’ mindsets   
• Building a strategic vision to align data  
• Creating partnerships to bridges the skills and technology gap  
• Establishing a continuous, adaptive improvement plan  
• Balancing governance with an agile approach

How can public sector digital teams improve the ways they work to deliver life-changing services for citizens and end users?

Made Tech's South West Market Principal Robin Wyles joins us on The GovX Show to explore what the processes and outcomes of effective digital government look like. What cultural, operational and technical principles do we need to see more of in the sector to deliver and even exceed ambitious goals?

To watch the on-demand session 'Digitalising Government' featuring the CIOs of the Ministry of Justice, BEIS and the Government of Ireland just CLICK HERE

Explore the future of digital and data-enabled government at the forthcoming Government Data Show

Susan Clews, Chief Executive at Acas, joins us to explore the continued evolution of leadership in the public sector. Remote working, changing employee expectations and digital transformation are among the forces impacting the way leaders need to support their teams and develop organisational culture.  

Susan shares her thoughts on leadership during these times of change, and explains how Acas is supporting other public sector organisations on their transformation journeys.

Hear more from Susan when she joins us as a panellist at the Government People Show (15-24 March 2022) The online conference focuses on attracting, enabling and managing Civil Service talent - bringing together HR, OD and learning professionals to transform the employee experience and build high performance teams. It's free to register for public sector colleagues.

Data interoperability refers to the ability of different systems, technologies, or software to access and use shared data - something clearly crucial for government attempts to overcome silo-based decision-making and data collection, while respecting the circumstances under which data may have been collected from citizens.

We sit down with CGI's Vice President of Consulting, Richard Buckley, to understand how government can build upon the current approach to data utility, and deliver better frontline outcomes.

Partly accelerated by the pandemic, many government organisations say their relationship with citizens is changing - but how is that playing out in the design and execution of digital services?   

Made Tech's Head of Design, Harry Scott-Trimble, joins us on the show to explore new delivery channels and changing expectations for service delivery in the public sector.

Catch the on-demand replay of the panel discussion 'Citizen Experience Management' to learn from the experiences of Norfolk County Council, the London Borough of Haringey, and Cornwall County Council.

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.  

In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.  

Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisations digital teams are managing the challenges of accessible, inclusive innovation.  

Explore these issues in more detail by watching the panel Session 'Inclusive by Design: Building Better Government Services' at the Citizen Experience Show, which features practical design advice from digital leaders from the Department for Transport and HM Courts & Tribunals Services. Sign up HERE

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology.

Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects.

Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire County Council and the London Borough of Camden in the panel discussion 'Data-Driven Services' at the LocalGov Transformation show: https://local.govx.digital/talks/data-driven-services/

Across the UK public sector, remote and hybrid work patterns are becoming the norm as organisations look to embrace the changes of the past 18 months.

Lyndon Fraser from Google Chrome Enterprise joins us on this episode to explain the technical and cultural opportunities and challenges of digital workplaces.

💡 Lyndon will join a panel of public sector leaders at the upcoming LocalGov Transformation Show for the session 'Digital Workplaces'. Register free HERE and learn how the remote and hybrid working challenge is being met by the London Boroughs of Harrow and Haringey.

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.  

In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.  

Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/

Building a robust, repeatable methodology for public sector digital projects is a foundation of their success. In this episode, Mark Williams and Azeem Huda from digital transformation experts CloudSource join us to drill into what that recipe for success looks like.

They'll share their top tips drawn from working with multiple public sector organisations to help you get the technical and cultural aspects of transformation right.

📺 Catch the on-demand replay of the Government Data Show panel discussion 'Data-Driven Government Services' HERE

Ed Pikett and Andrew Sadler join us to explore how public sector organisations are using the myriad datasets they possess to drive new levels of performance in services.  

Working with Hitachi Solutions, Andrew and Ed have helped numerous government agencies to crack the data challenge, and in this conversation they share some of the secrets they've picked up along the way.  

You can catch the on-demand replay of the Government data Show panel discussion 'Data-Driven Government Productivity' here.

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?   

GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.   

Lord Maude's recently published findings - Review of the Cross-Cutting Functions and the Operation of Spend Controls - have again played a key role in setting the direction of Civil Service reform. He joins us on this episode to drill into those recommendations and discuss how public sector reform will play out in the coming years.

What role will AI play in the transformation of public sector delivery - and how can government organisations responsibly manage the impact of this technology on citizens, businesses and public servants?

Alex Jaimes, Chief Scientist and SVP of AI at Dataminr, joins Sam as we take a closer look at what AI is capable of doing today, and the opportunities of what AI could help the public sector achieve tomorrow.

How is technology helping to transform the future of the places in which we live work and play? The Covid pandemic has radically altered the future of the public-sector placemaking agenda, forcing central and local government to reimagine the future of planning, the High Street economy, public sector real estate, transport provision and public services.  

Lalita Nair and Simon Williams from IoT and digital connectivity pioneers Microland join us on The GovX Show to discuss the future of place, connected town and cities, and how technology can enable those changes.

EPISODE RESOURCES:

• Discover how DDaT leaders are using data to transform public service delivery at The Government Data Show
• Explore place-making and the future of connected cities in our on-demand panel session 'The Future of Place' 

The historical lack of digital capability in senior government is repeatedly identified as a cause failure in digital transformation programmes.  Despite numerous reviews and reports into this ongoing challenge, cultural, technical, behavioural and governance issues remain. In this episode of the GovX Show, our GM for Government David Wilde explore what needs to change and how.

Episode Resources:

Read: How to lead successful government transformation programmes

Report: The Challenges in Implementing Digital Change (National Audit Office)

It's no longer enough for government simply to 'buy-in' innovation and new technology. Instead, there's a growing trend for the public sector to work in partnership with start-ups and emerging suppliers to collaboratively develop new solutions.  

Roy Zaban joins Tim Coulthard to explain how public sector organisations can tap into the GovTech and start-up ecosystem. Until recently Roy was Head of Govtech at the Israeli NGO CREATORS, and helped to create the Israeli government's open innovation strategy.  

In this episode you'll learn how to: 

• Co-develop new solutions to digital challenges with GovTech partners 
• Foster an internal culture of innovation 
• Learn from other public sector organisations by sharing best practice 
• Get started on innovation and collaboration in your own government organisation

EPISODE RESOURCES:

Check out the on-demand version of our conference session 'How can Start-Ups Drive Innovation in the Public Sector?'

Read CREATORS' GovTech Report: Public Sector Meets Innovation

Matt Prosser, Chief Executive of Dorset Council, joins GovX Digital's Community Director Tim Coulthard to explore the fundamentals of local government transformation and digital-first public services.   

He explains how the senior leadership team has tackled major challenges and areas of transformation:   

• Creating a culture of innovation in the organisation   
• How Covid forced Dorset to change both the way it operates as an organisation and the transformation in delivering services for citizens.
• Building on the acceleration of change moving into the future.   
• What the future working model for Dorset's teams looks like.  
• Tackling the biggest social and economic challenges to support recovery and growth.   
• Using inter-agency collaboration and partnerships with suppliers to deliver more effective outcomes in public services.

Matt joined a panel of local government CEOs for the discussion session 'The Future of Local Government' at GovX Digital 2021. Check out the talk in our on demand viewing library HERE