Explorez tous les épisodes du podcast Gain Grow Retain
| Titre | Date | Durée | |
|---|---|---|---|
| Scaling CS with Brittany Soinski of Loom | 18 Dec 2023 | 00:46:43 | |
Onboarding is arguably one of the most critical components of customer engagement and retention, so scaling it well is important. This week, Brittany Soinski, Manager, Onboarding at Loom joins Jay Nathan to share how her team has tackled this program:
-- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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| Building Community/Business Alignment | 11 Dec 2023 | 00:52:27 | |
This week, Jeff talks with Jake McKee, founder of Jake McKee Consulting about community's role in business. Jake shares some critical points for companies looking to bring a community program into their business model that help ensure it is more than just a 'nice to have' opportunity. Community needs to be embedded into business operations, and to do this well, you must:
This information-packed episode is a must for anyone who is running, or looking to add or expand a customer community. -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| Scaling CS: Mike Sasaki with Emburse | 09 Oct 2023 | 00:52:29 | |
In this episode, Mike Sasaki, VP of Customer Success at Emburse talks with Jay about scaling CS. Not simply from a growth perspective, but a more important impact on profitability focus. From areas of his business he has been able to scale effectively with strong results to other areas of consideration that have to be managed when scaling programs, Mike's practical examples and insights will help you take a look at scaling in a broader way. -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| From Education to SaaS Companies w/ Jeffrey See | 04 Feb 2022 | 00:41:03 | |
Today, Jeffrey See, Assistant Principal at D.C. Everest Area School District, joins Jay Nathan to discuss why educators are finding an interest in tech companies, and specifically customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Jeffrey See on LinkedIn: https://www.linkedin.com/in/jeffrey-see-weston/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Blueprint: The Secrets To Scaling A Start-Up | 03 Feb 2022 | 00:42:23 | |
In this week's CS Blueprint, Jay, Kristi, and Jeff go through the secrets to scaling a startup, from the article The Secrets to Scaling Zapier to 500 Employess from Employees Themselves. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Blueprint: Leadership Lessons and Utilizing GitLab | 31 Jan 2022 | 00:41:35 | |
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Churned Customers and Off-Boarding Plans w/ Anita Toth | 28 Jan 2022 | 00:37:12 | |
Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Anita Toth on LinkedIn: https://www.linkedin.com/in/anitamtoth/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Blueprint: Webinars, Investing, and CX Predictions | 26 Jan 2022 | 00:47:09 | |
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Blueprint: Amazon Outage, Compensation Survey & More | 25 Jan 2022 | 00:52:34 | |
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the results of a compensation survey, the Amazon outage, and a 20 minute work meeting idea. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Blueprint: Inspiring Leaders and Ideas | 21 Jan 2022 | 00:46:44 | |
In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles. Our goal: to give tactical, direct advice to customer success leaders. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Success and General Counsel w/ Lisa Gilley | 19 Jan 2022 | 00:45:20 | |
Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Lisa Gilley on LinkedIn: https://www.linkedin.com/in/lisagilley2021/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS BluePrint: CS Articles and Brainstorming | 17 Jan 2022 | 00:29:58 | |
In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies. Our goal: to give tactical, direct advice to customer success leaders.
-- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| CS Operations w/ Christine Lavery | 13 Jan 2022 | 00:39:39 | |
Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Christine Lavery on LinkedIn: https://www.linkedin.com/in/christine-lavery/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Rolling Out Changes | 02 Oct 2023 | 00:44:13 | |
Change is inevitable, but how a leader handles it can be the difference between success and failure. Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.
Bottom Line: - Prioritization is important - Determining effective use of time for resources - Make sure what you are measuring has an impact and improvement will be invested in -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| Customer Onboarding and Implementation Processes w/ Jordan Silverman | 12 Jan 2022 | 00:38:17 | |
Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Jordan Silverman on LinkedIn: https://www.linkedin.com/in/jordansilverman/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Education w/ CSM Office Hours | 29 Dec 2021 | 00:22:35 | |
This week the topic for discussion is around working customer education.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| The Center of Customer Experience w/ Rhonda Keller | 27 Dec 2021 | 00:38:55 | |
Today, Rhonda Keller, Sr. Director Education Services, Community, & Internal Enablement for Customer Success at Apptio, joins the show today for a discussion on customer success with host Jeff Breunsbach.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ Connect with Rhonda Keller on LinkedIn: https://www.linkedin.com/in/rhondakeller2021/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Onboarding for Scale w/ Jeff Heckler | 22 Dec 2021 | 00:46:15 | |
Today, Jeff Heckler, Director of Customer Success Solutions at MarketSource, is here to talk with Jeff about his 10 point list for a better strategy when onboarding at scale.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
Connect with Jeff Heckler on LinkedIn: https://www.linkedin.com/in/jeffheckler/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Managing Global Teams w/ CS Leadership Office Hours | 20 Dec 2021 | 00:32:34 | |
In this week's session of Customer Success Leadership Office Hours, CS Leaders discuss managing global teams, and managing customers in different time zones.
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Finding a Balance While Working Remote w/ CSM Office Hours | 08 Dec 2021 | 00:22:30 | |
This week the topic for discussion is around working remotely, balancing your work and home life.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Putting Your Buyers First w/ Amy Volas | 03 Dec 2021 | 00:43:07 | |
Today, Amy Volas, Founder and CEO of Avenue Talent Partners, is here to talk with Jeff about her LinkedIn post that shares how she has closed $100,00,000+ in her career. Hint: You must focus on the buyers needs!
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Difficult Customer Conversations w/ CSM Office Hours | 30 Nov 2021 | 00:30:16 | |
This week the topic for discussion is around difficult conversations with your customers. Listen now to make those talks a bit easier and productive.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Building Relationships with Customers w/ CSM Office Hours | 24 Nov 2021 | 00:23:52 | |
This week the topic for discussion is around building relationships with your customers.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Implementation and Onboarding w/ CSM Office Hours | 22 Nov 2021 | 00:28:30 | |
This week the topic for discussion is around onboarding and implementations.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Implementation is Not Onboarding | 25 Sep 2023 | 00:39:48 | |
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation Onboarding Implementation Ongoing Finite Period Measurement - Time to Value Measurement - Time to Launch No handoffs Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined. -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| Going Above and Beyond w/ CSM Office Hours | 17 Nov 2021 | 00:29:39 | |
This week the topic for discussion is around going above and beyond for your customers.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Success Metrics w/ Ryanne Doumet | 15 Nov 2021 | 00:37:01 | |
Today, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Important Criteria for CSM Training w/ CSM Office Hours | 12 Nov 2021 | 00:28:21 | |
This week we are discussing important criteria to consider for CSM training
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Research The Right Way w/ Chris Walker | 10 Nov 2021 | 00:45:04 | |
This week Chris Walker, CEO of Refine Labs, joins the show to discuss marketing and customer research.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Delivering Better Service w/ CS Leadership Office Hours | 05 Nov 2021 | 00:30:24 | |
In this week's session of Customer Success Leadership Office Hours, the topic is around collecting insights to deliver better service and how to lead and connect with a new team.
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| The 10 Customer Commandments w/ Megan Bowen | 06 Oct 2021 | 00:40:56 | |
In today's episode, Jay and Jeff are joined by Megan Bowen. Megan is the COO and CCO of Refine Labs, and is here today to discuss her 10 Customer Commandments.
Megan's post on The 10 Customer Commandments.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Utilizing Health Scores w/ Sean Fleming | 04 Oct 2021 | 00:38:07 | |
Today Sean Fleming is on the show to discuss the complexity of health scores and how to keep them manageable and actionable.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Creating More Brand Advocates w/ Gurdev Anand | 21 Sep 2021 | 00:40:21 | |
Today Gurdev Anand is on the show to discuss mitigating churn and how to create brand affinity and engagement.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Enterprise Customer Success Without A Contract w/ Jacob Laufer | 17 Sep 2021 | 00:40:05 | |
Today Jacob Laufer is on the show to discuss enterprise customer success without a contract
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Success at Scale w/ Peter Armaly | 14 Sep 2021 | 00:53:17 | |
This week Peter Armaly, Senior Director of Customer Success Enablement at Oracle, joins the show to discuss customer success at scale.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Setting Priorities for Your Team | 18 Sep 2023 | 00:40:03 | |
Sandy Yu and Jeff Breunsbach talk about the importance of priorities in this week's Gain Grow Retain podcast. Knowing that there can only be one priority at a time, how do you select what to focus on? Here are some of the questions being discussed:
-- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| The Impact of Your Words w/ Linda Matthews | 30 Aug 2021 | 00:40:59 | |
This week Linda Matthews, mentor and coach who does customer success freelance work, is here today to discuss communication and how your words are impactful.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| SaaS as a Predominant Model for Business w/ Richard Owen | 27 Aug 2021 | 00:43:58 | |
This week Richard Owen, Founder of OCX Coginition, joins the show to discuss SaaS, predictions, and customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Digital Customer Success w/ Dan Steinman | 18 Aug 2021 | 00:48:10 | |
This week Dan Steinman, Customer Success Evangelist at Gainsight, joins the show to discuss digital customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Ways to Engage Non-Responders w/ CS Leadership Office Hours | 16 Aug 2021 | 00:41:48 | |
This week our topic is around engaging non-responders, structuring business reviews, and metrics to consider as part of your engagement strategy.
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Driving Customer Engagement w/ CSM Office Hours | 13 Aug 2021 | 00:26:02 | |
This week we are discussing ways to drive customer engagement.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Eat, Breathe, Sleep Customer Success w/ Maranda Dziekonski | 04 Aug 2021 | 00:45:51 | |
This week Maranda Dziekonski Chief Customer Officer at Swiftly, joins the show to discuss all things customer success.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Engagements w/ CS Leadership Office Hours | 02 Aug 2021 | 00:24:21 | |
This week our topic is around customer engagement.
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Leveraging In-Product Feedback to Drive Engagement w/ CSM Office Hours | 30 Jul 2021 | 00:28:14 | |
This week we are discussing Leveraging In-Product Feedback to Drive Engagement.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Engagements Models and Segmentation w/ CS Leadership Office Hours | 28 Jul 2021 | 00:27:11 | |
This week our topic is around engagement models and segmentation.
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/ This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Engagement Touch Points w/ CSM Office Hours | 26 Jul 2021 | 00:27:25 | |
This week we are discussing Customer Engagement Touch Points.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Scaled CS: Daphne Lopes, Hubspot | 11 Sep 2023 | 01:04:11 | |
Daphne Lopes, Principle Manager of CS at Hubspot joins Jay Nathan to talk about Hubspot's focus on meeting each customer at the right time with the right information through scaled CS. In this episode, learn how segmentation, data models, content, and cross-collaboration all play a foundational role in creating a customer experience that is based on scale without sacrifice. -- Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success. We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page. GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content. | |||
| How to Think About Being A Leader w/ Steve Hopkins | 23 Jul 2021 | 00:42:47 | |
This week Steve Hopkins, Chief Customer Success Manager at Compusoft, joins the show to discuss Customer Success leadership.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Using Health Scores to Drive Better Outcomes w/ CSM Office Hours | 21 Jul 2021 | 00:28:26 | |
This week we are discussing health scores and ways to use that data to drive ideal outcomes.
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||
| Customer Success and Community w/ Kiely Monteiro | 09 Jul 2021 | 00:35:36 | |
This week Kiely Monteiro, Customer Community Manager, joins the show to talk about community.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach | |||