Explorez tous les épisodes du podcast Fixed Ops Roundtable
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| Anthony Blubello: The Secrets to Building a Thriving Online Parts Business Empire | 30 Sep 2024 | 00:16:47 | |
Anthony Blubello is the Parts Director at BMW and Mini of West Chester, Pennsylvania. He has become an influential figure in the automotive parts industry, thanks to his innovative approach, dedication to e-commerce, and unwavering commitment to providing top-notch customer service. From humble beginnings, Anthony’s career trajectory is a testament to his adaptability, strategic mindset, and passion for excellence in fixed operations. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We’re talking about a man who started his career selling women's clothing at Express and, thanks to a nudge from his then-girlfriend (now wife), took a chance on a parts position at BMW. Fast forward, and Anthony's not just riding the wave—he’s making waves. This episode dives deep into his rise from the ground up, how he took the reins of an e-commerce operation, and built a parts business that's pulling in over $250K a month. And that’s not even the half of it. Anthony lays down some real talk about adapting to the challenges thrown his way, from navigating those pesky core charge hikes to scaling his operation during the pandemic. His insights on the importance of treating every customer like gold? That’s the kind of wisdom we’ve all come to love here on the Roundtable. And for those of you out there hustling in fixed ops, you'll want to catch how Anthony’s philosophy of staying hungry, putting people first, and evolving with the times could be the game-changer you need. If you’ve ever wondered what it takes to build a thriving online parts business or how to weather the storms in our industry, this episode is your answer. Listen to the episode featuring Anthony Blubello for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Anthony Blubello Connect with Ted Ings and the Fixed Ops Roundtable:
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| Andrew Wright: What is the Future of Car Buying? | 23 Sep 2024 | 00:23:03 | |
Andrew Wright, with a career spanning over 25 years in the automotive industry, is the dynamic force behind Vinart Dealerships' growth and innovation. As a second-generation dealer, Wright has expanded his influence beyond the dealership floor to significant roles such as the Chairman of the Hyundai Dealer Council. His visionary leadership is marked by a commitment to excellence and a keen insight into the future of automotive retail. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In our conversation, Andy shares his personal journey from the ground up in the automotive world—starting from washing cars to leading a major dealership group and influencing national dealership policy. It’s a classic tale of growth, learning, and passion for the industry that I know you’ll find as captivating as I did. We also tackle some of the hottest topics in automotive retail today. Andy discusses the significant role of traditional franchise dealership models in today's rapidly evolving market and defends them against the rising tide of disruptors. Plus, he gives us an insider's look at the groundbreaking collaboration between Hyundai and Amazon—clarifying misconceptions and outlining what it really means for the future of car buying. We delve into the challenges of vehicle affordability and how Vinart Dealerships are adapting to meet changing consumer needs, especially in the post-COVID market dynamics. Andy’s insights on leasing as a strategic response to these challenges are particularly enlightening. Looking ahead, Andy shares his expectations for the industry as we approach 2025, touching on critical areas like cybersecurity, the shift towards hybrid and electric vehicles, and the need for a balanced approach to new technologies. Listen to the episode featuring Andrew Wright for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Andrew Wright Connect with Ted Ings and the Fixed Ops Roundtable:
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| Don Andres: Why Service Departments Fail to Grow | 16 Sep 2024 | 00:18:06 | |
Don Andres is the President of Auto SCT Consulting and Training and the author of Why Service Departments Fail to Grow. With decades of experience in fixed operations, Don has worked with countless dealerships across the country to refine their service departments, improve performance, and increase profitability. His passion for leadership training and customer engagement shines through in both his book and his work. Don’s practical strategies help service departments succeed in an increasingly competitive market. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We’re diving deep into the heart of service department challenges, and trust me, this is an episode that’s going to hit home for a lot of you. Don’s got decades of experience working with retailers, and he shares exactly what your team needs to consistently get those all-important yeses to additional services. It’s more than just making a sale—it’s about building trust, keeping technicians engaged, and, ultimately, creating a service department that thrives. Don’s got some killer insights on how leadership—or the lack of it—can make or break a service operation. We’re talking about the gap between promoting from within and actually training those leaders. Plus, we dig into what’s stopping your advisors from truly connecting with customers and why that trust-building moment during the write-up is so crucial. If you’ve ever felt like your team is just getting by and not closing deals like they should, Don’s got the solutions. Whether you’ve been in the game for years or are just getting started, Don’s book and this conversation will give you the strategies you need to transform your department from good to great. You’ll learn how to turn a chaotic service lane into a well-oiled machine and why preparation and customer engagement are everything. Listen to the episode featuring Don Andres for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Don Andres Connect with Ted Ings and the Fixed Ops Roundtable:
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| Andy Baldassarre: What Makes BG Products the Best Choice for Dealers | 09 Sep 2024 | 00:19:29 | |
In this episode, I’m thrilled to sit down with Andy Baldassarre, the Director of Marketing and Training at BG Products, Inc. Known for their industry dominance and relentless pursuit of excellence, BG Products continues to set the bar high. If you’re in the automotive industry or manage a dealership, you’ll want to hear what Andy has to say about the latest innovations and strategies that are reshaping the market. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: As the Director of Marketing and Training at BG Products, Inc., Andy Baldassarre has been instrumental in driving the company’s success. BG Products is a leader in automotive maintenance solutions, renowned for its comprehensive approach to dealer support and product excellence. With over 50 years in the industry, BG has built a reputation for exceptional products and unparalleled dealer partnerships. In this episode Andy shares exciting updates from BG Products, including their impressive market share and the recent addition of the Sean Butler Best Practice Award. We dive into how BG continues to innovate and support dealers with cutting-edge products and a robust network of distributors. Andy reveals the secrets behind their innovative solutions and why they are trusted by industry professionals. From cutting-edge technology to exceptional support, we dive deep into the features that make BG Products a game-changer. What You’ll Learn:
Listen to the episode featuring Andy Baldassarre for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Andy Baldassarre Connect with Ted Ings and the Fixed Ops Roundtable:
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| How to Maximize Revenue in Your Service Departments | 02 Sep 2024 | 00:27:37 | |
In this episode, I had the pleasure of sitting down with Maureen Martin, Vice President of Strategic Alliances, and Trevor Shannon, Product Manager at Dynatron Software, to discuss the pressing challenges and lucrative opportunities within fixed operations. Dynatron, a name synonymous with driving dealership profitability, has been instrumental in helping dealers maximize their service department’s potential. Maureen, with her 38 years of experience, brings a wealth of knowledge on everything from technician recruitment to dealership culture. Trevor, on the other hand, shares his journey from the retail side to becoming a key player at Dynatron, focusing on data-driven solutions that align general managers with their service teams. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Are your fixed operations truly optimized, or are you leaving money on the table? How can you bridge the gap between sales and service to unlock hidden profit potential in your dealership? These are the burning questions we dive into with industry experts Maureen Martin and Trevor Shannon from Dynatron Software in this episode. Key Takeaways:
Listen to the episode featuring Maureen Martin & Trevor Shannon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Maureen Martin & Trevor Shannon Connect with Ted Ings and the Fixed Ops Roundtable:
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| How to Protect Your Dealership from Margin Compression | 26 Aug 2024 | 00:22:02 | |
In this episode, I’m joined by two industry heavyweights, Dennis McGinn, Founder of Rapid Recon, and Josh DeYoung of Velocity Automotive - Driven by Vehlo. Together, we dive deep into one of the most pressing challenges facing dealerships today: margin compression. As dealerships across the country grapple with shrinking margins, this conversation couldn't be more timely. Dennis and Josh bring their wealth of experience to the table, offering practical solutions and innovative tools that can help dealerships not only survive but thrive in this tough environment. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The automotive industry is facing unprecedented challenges, with margin compression leading the charge. But this isn’t just a time for survival—it's a time for innovation and adaptation. As Dennis McGinn aptly puts it, "We've made a lot of progress with our metrics and our measure and manage part on time to line and average days recon." If your dealership isn’t already leveraging these tools, you're leaving money on the table. But here’s the thing: every challenge brings with it a silver lining. And Dennis and Josh? They’re here to help us find it. We’re diving deep into the tools, strategies, and processes that can not only help us survive but thrive in this tightening market. Key Takeaways:
Listen to the episode featuring Dennis McGinn and Josh DeYoung for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dennis McGinn and Josh DeYoung Connect with Ted Ings and the Fixed Ops Roundtable:
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| David Reinicke: How Automotive Warranty Network Can Transform Your Dealership Success | 19 Aug 2024 | 00:23:55 | |
What if the key to maximizing your dealership’s profitability was hidden in your warranty claims process? In this episode we have the pleasure of speaking with David Reinicke, the President of Automotive Warranty Network (AWN). AWN has been a cornerstone in the automotive industry, providing top-notch warranty claims management services to dealerships across the nation. With over 320 highly qualified professionals and decades of experience, AWN processes more than $100 million in warranty claims per month. Today, we explore how AWN maintains such a stellar track record and what your dealership can learn from their approach. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David shares insider strategies that have made AWN a trusted partner for dealerships across the country. He also shares AWN’s secret sauce for maintaining flawless communication, ensuring accountability, and staying ahead of OEM policy changes—all while building trust with dealerships nationwide. But that’s not all. We dive deep into the critical importance of keeping your warranty schedules clean and compliant, a practice that could save your dealership from the dreaded word: audit. David also uncovers how AWN helps dealerships navigate risky procedures and why their approach leads to industry-leading results in manufacturer audits.
Listen to the episode featuring David Reinicke for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Reinicke Connect with Ted Ings and the Fixed Ops Roundtable:
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| Tully Williams: The Evolution of Customer Experience | 12 Aug 2024 | 00:18:37 | |
What if the secret to success in Fixed Ops wasn’t just in the latest technology, but in the way we connect and communicate with our customers? How does turning the camera around—literally—transform the way we do business? As the automotive industry continues to evolve, so must our approach to customer service and employee engagement. This episode dives into the powerful changes happening in Fixed Ops, led by industry innovator Tully Williams. With years of experience under his belt, Tully Williams is a visionary in the Fixed Ops sector. As the Fixed Ops Director at The Niello Company, Tully has been at the forefront of implementing innovative practices that enhance both customer and employee experiences. His approach emphasizes transparency, communication, and a deep understanding of the value of human connections in the automotive service industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode Sarah Vantine sits down with Tully Williams to explore the game-changing strategies that are transforming Fixed Operations today. Discover how The Niello Company is leading the way by integrating video into their service processes, creating unprecedented transparency and trust with customers. Tully shares insider tips on how paying for excellence can elevate technician performance and drive service recommendation sales. Plus, learn about the rapid success of their new Business Development Center (BDC) and its impact on customer engagement. Key Takeaways:
Listen to the episode featuring Tully Williams for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tully Williams Connect with Ted Ings and the Fixed Ops Roundtable:
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| Dale Smith: Why Are Multi-Point Inspections Such a Big Deal? | 05 Aug 2024 | 00:20:29 | |
Dale Smith is a seasoned Training Program Manager and BG University Instructor at BG Products, Inc. With extensive experience in automotive service training, Dale has played a vital role in advancing the standards of customer service and operational efficiency across the industry. His work at BG University focuses on equipping service professionals with the knowledge and skills needed to excel in fixed operations. BG Products, Inc. is renowned for its innovation and leadership in automotive maintenance solutions, and Dale is a key figure in promoting the importance of Multi-Point Inspections. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:
Dale emphasizes the importance of MPIs as communication tools. He explains how MPIs provide a structured way for technicians to relay essential information to customers. By using the stoplight method, service teams can efficiently communicate the condition of a vehicle, ensuring customers are informed and empowered to make decisions. "The MPI is a tool that allows us to speak directly to the guests and position ourselves exactly as we want." - Dale Smith Listen to the episode featuring Dale Smith for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dale Smith Connect with Ted Ings and the Fixed Ops Roundtable:
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| Allie Peters: Rising Through the Ranks (VP Cavender Auto Group) | 29 Jul 2024 | 00:16:11 | |
Allie Peters is a dynamic leader in the automotive industry, currently serving as the Vice President of Service Operations for Cavender Auto Group. With over 13 years of experience, Allie has a unique path that started with a degree in communication and psychology and led her to become one of the most respected figures in her field. Recognized as one of Automotive News' 40 Under 40, Allie's journey is an inspiring testament to hard work and dedication 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: A significant portion of our discussion centered around the people-centric approach that Allie has championed at Cavender Auto Group. She shared the initiatives her team has implemented to create a positive and inclusive work environment, such as competitive pay plans, work-life balance strategies, and team-building events. Allie believes that fostering a supportive and motivating workplace is key to attracting and retaining top talent. Her insights into building and maintaining a strong team culture are particularly relevant for leaders looking to enhance their organizational dynamics. As we explore Allie's tenure as VP and her ambitious goals for the future, you can feel the excitement and passion in her voice. She talks about her relentless drive to break new records and the innovative plans she has in store. Her vision for the future is nothing short of inspiring. But what exactly are these bold aspirations, and how does she plan to achieve them? Listen to the episode featuring Allie Peters for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Allie Peters Connect with Ted Ings and the Fixed Ops Roundtable:
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| Micah Tindor: How to Enhance Appraisal Accuracy and Drive Service Revenue | 22 Jul 2024 | 00:18:55 | |
How can accurate appraisals transform your dealership’s profitability? Are you leveraging fixed ops to maximize your margins? In this episode we dive deep into these critical questions with Micah Tindor, Senior Director of Strategic Planning at Cox Automotive, Kelley Blue Book Instant Cash Offer. Micah Tindor is a seasoned expert in strategic planning at Cox Automotive, overseeing Kelley Blue Book’s Instant Cash Offer program. With years of experience in the automotive industry, Micah brings invaluable insights into how dealerships can optimize their appraisal processes and integrate fixed operations for maximum profitability. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this insightful episode, Micah Tindor shares how dealerships can unlock hidden revenue by optimizing their appraisal processes and leveraging the fixed ops department. By embracing technological advancements and fostering better coordination between fixed and variable ops, dealerships can significantly enhance their profitability and customer satisfaction. We also talk about
Listen to the episode featuring Micah Tindor for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Micah Tindor Connect with Ted Ings and the Fixed Ops Roundtable:
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| Tiffany Peeler: How Brooke.ai is Transforming Dealership Operations | 15 Jul 2024 | 00:23:22 | |
Tiffany Peeler is the Vice President of Sales and Operations at Brooke.ai. With a deep understanding of the automotive industry, Tiffany leads the charge in integrating advanced digital voice assistant technology into service scheduling. Her insights and experience have been instrumental in developing Brooke.AI 2.0, a tool that promises to enhance both customer and employee experiences. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Tiffany elaborates on how Brooke.ai is revolutionizing service scheduling with its latest version, Brooke 2.0. She explains the new features that have been introduced, such as greeting customers by name and selecting the correct vehicle record using advanced logic. These enhancements not only improve the efficiency of service scheduling but also significantly enhance the customer experience by reducing call times and ensuring accurate bookings. Another key discussion point is the impact of Brooke.ai on operational efficiency. Tiffany highlights how the new features, such as the whisper functionality and the ability to transfer calls based on service options, empower dealership employees. This empowerment allows staff to handle more complex tasks while Brooke.ai manages routine service calls. Additionally, Tiffany discusses the upsell functionality that helps dealerships increase service volumes by identifying and suggesting necessary maintenance based on the customer's vehicle data. Listen to the episode featuring Tiffany Peeler for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tiffany Peeler Connect with Ted Ings and the Fixed Ops Roundtable:
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| Building a Purpose-Driven Fixed Ops Agency with Aaron Watters | 08 Jul 2024 | 00:19:24 | |
Aaron Watters is the visionary President of OEM Interactive, a purpose-driven fixed ops digital marketing agency. With a career spanning decades, Aaron has dedicated himself to creating environments where both employees and partners thrive. His latest venture, FixedOpsJobs.com, is a testament to his commitment to solving industry challenges and fostering growth through innovative solutions. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Aaron Watters Connect with Ted Ings and the Fixed Ops Roundtable: | |||
| Building a Best-in-Class Service Department with Ed Roberts and Damon Egan | 01 Jul 2024 | 00:17:52 | |
What makes a successful automotive service department? How do industry leaders stay ahead of the curve in a rapidly evolving market? Join me, Ted Ings, as I dive deep into these questions and more with two remarkable guests Ed Roberts who is the Chief Operating Officer at Bozard Ford Lincoln, and Damon Egan Serving as the Service Manager at Sherwood Ford in Sherwood Park, Alberta. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode we delve into the philosophies and strategies that drive the success of two prominent leaders in the automotive service industry, Ed Roberts and Damon Egan. Damon Egan, brings a complementary perspective, emphasizing the critical importance of hiring for heart and integrity over mere technical aptitude. Damon discusses how Sherwood Ford's high retention rates are a testament to their supportive and growth-oriented work environment. He underscores the significance of drive and desire in new hires, noting that while technical skills can be taught, a strong work ethic and genuine commitment are irreplaceable. A key theme in our discussion is the evolving role of mobile service in the automotive industry. Both Ed and Damon emphasize the importance of meeting customers where they are, reducing friction in service delivery, and valuing customers' time. Listen to the episode featuring Ed Roberts and Damon Egan for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ed Roberts and Damon Egan Connect with Ted Ings and the Fixed Ops Roundtable:
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| David O’Brien: The Power of Effective Daily Team Meetings | 24 Jun 2024 | 00:21:23 | |
David O’Brien is a visionary in the automotive service industry, with a rich history of innovation and leadership. As the Co-Founder and Board Chairman of Quantum5, he has been instrumental in reshaping how dealerships approach service operations, customer retention, and team collaboration. His experience spans from being part of the legendary Pat Ryan organization to leading Quantum5’s groundbreaking initiatives. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David O’Brien brings a fresh perspective to the concept of morning meetings. These aren’t just your typical "save a deal" gatherings; they’re strategic sessions designed to plan for success. O’Brien emphasizes the importance of proactive planning over reactive problem-solving. He shares, "In fixed operations, it’s about creating a plan that includes thinking of what could go wrong and being ready for success." Drawing from his personal experiences, O’Brien discusses the critical role of customer retention. He shares his own frustrations as a customer and how dealerships can avoid making customers feel like "civilians" in their own service experience. "I just don’t want to feel like a civilian," he says, highlighting the need for personalized, attentive service. David O’Brien’s insights are a game-changer for any dealership looking to enhance their service operations. His emphasis on proactive planning, effective communication, and continuous improvement provides a roadmap for success. Tune in to this episode to discover how you can transform your morning meetings and elevate your service department to new heights. Listen to the episode featuring David O'Brien for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David O'Brien Connect with Ted Ings and the Fixed Ops Roundtable:
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| Anne Lister’s Tips for Success in Fixed Operations | 17 Jun 2024 | 00:15:49 | |
Anne Lister is a seasoned Service Manager at Williams Auto Group with over 12 years of experience in the automotive industry. Before joining Williams Auto Group, Anne spent 15 years in personal lines insurance. Her journey into the automotive sector was unexpected, but she quickly found her passion for fixed operations. Anne is known for her dedication to building strong relationships with her team and customers, fostering a culture of transparency, and implementing innovative solutions to enhance service delivery. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: As a female leader in a male-dominated industry, Anne faces unique challenges. She candidly discussed the hurdles she encounters, such as dealing with preconceived notions about her expertise and managing a team predominantly composed of men. Anne shared strategies she uses to assert her knowledge and gain respect, including allowing customers to voice their opinions before guiding them with her own expert insights. Her experiences underscore the importance of empathy, patience, and resilience. We also explored the innovative practices Anne has implemented at Williams Auto Group, particularly the adoption of digital multipoint inspections (MPIs). She explained how these digital tools enhance transparency and trust with customers by providing detailed visual reports of their vehicles’ conditions. This approach not only improves customer satisfaction but also sets Williams Auto Group apart from its competitors. Anne highlighted the positive feedback from customers, especially women, who appreciate the clarity and control these digital inspections offer. Listen to the episode featuring Anne Lister for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Anne Lister Connect with Ted Ings and the Fixed Ops Roundtable:
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| Rob Leary: Maximize Your Dealership’s Profit with Expert Warranty Analysis | 10 Jun 2024 | 00:21:35 | |
Rob Leary is the Director of Sales at BG Products, Inc., where he oversees a robust network of over 800 representatives across North America. With extensive experience in the automotive industry, Rob brings invaluable insights into maximizing dealership profits through innovative warranty analysis solutions. Today, we delve into an essential yet often overlooked aspect of dealership operations—warranty analysis. Rob and his team are revolutionizing how dealerships approach warranty labor and parts markup, helping them unlock significant financial gains. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Rob Leary and I discuss the intricacies of warranty analysis, a field where BG Products excels. One striking revelation is the substantial profit dealerships miss out on due to incomplete or incorrect warranty submissions. Rob shares that nearly 20% of dealerships have never filed for an increase, and 70% of those who do, fail to maximize their lift. The numbers are staggering: an average increase of 26.41% in parts markup and 24.85% per hour in labor lift, translating to over $282,000 in annualized net profit for the average dealership. Rob also introduces BG Products' dual approach to warranty analysis: a comprehensive "Do It For Me" service and a flexible "Do It Yourself" software solution. Both options are designed to simplify the process, minimize dealership workload, and maximize financial returns. Listen to the episode featuring Rob Leary for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Rob Leary Connect with Ted Ings and the Fixed Ops Roundtable:
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| Kerri Wise: Bridging the Trust Gap with Technology | 03 Jun 2024 | 00:21:30 | |
How can technology bridge the trust gap between dealerships and customers? What role does flexibility in digital retailing play in modern automotive sales? Can technology truly revolutionize the fixed ops experience? In today's episode, we sit down with Kerri Wise Chief Marketing Officer at AutoFi and President of Women of Color Automotive Network (WOCAN). What We Discuss in This Episode The Promise and Reality of Digital Retailing While digital retailing promised to simplify the car buying process, Kerri highlights that the industry has not yet fully realized this potential. She explains that the success of digital retailing hinges on aligning technology with robust processes and comprehensive training. Kerri argues that simply implementing technology is not enough; it must be supported by well-defined processes and skilled personnel to truly enhance the customer experience. Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kerri Wise Connect with Ted Ings and the Fixed Ops Roundtable: | |||
| How to Boost Service Department Performance with Mikey B | 27 May 2024 | 00:31:46 | |
How do you transform service advisors into confident, customer-centric professionals? What can a simple walk-around reveal that might save lives? In this special episode, I, Ted Ings, have the pleasure of hosting Mike "Mikey B" Bauer, Corporate Trainer at BG Products, Inc. Mikey B brings a wealth of knowledge and experience, transforming the landscape of fixed operations through innovative training methods and tools. From the importance of the service walk-around to the impact of proper training, this episode is packed with insights that can revolutionize your service department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode of the Fixed Ops Roundtable, I sit down with Mike "Mikey B" Bauer, a Corporate Trainer at BG Products, Inc., to delve into the critical aspects of service training and customer engagement in the automotive industry. We begin our conversation by exploring the profound responsibility service advisors have in changing people's lives through their work. Mikey B emphasizes that service training is not just about teaching technical skills but about transforming attitudes and building confidence. He shares his journey and the challenges he faced in getting the industry to recognize the importance of training service advisors, who often interact with more customers than any other dealership employees. We also delve into the tools and processes that can elevate a service department's performance. Mikey B introduces Smart VMA, a tool from BG Products that personalizes maintenance schedules based on vehicle-specific information, making it easier for advisors to provide accurate and tailored recommendations. We discuss the importance of having a consistent process for presenting services and prices to customers, and how tools like menus can help standardize this process across the board, ensuring that every advisor provides the same high level of service. Listen to the episode featuring Mikey B for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mikey B Connect with Ted Ings and the Fixed Ops Roundtable:
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| Achieving Excellence in Fixed Operations with Dawn Newsome | 20 May 2024 | 00:14:02 | |
Dawn Newsome is a seasoned automotive professional with nearly two decades of experience at Vaden Automotive Group. Based in Savannah, Georgia, she has climbed the ranks to become the Vice President of Fixed Operations. Dawn's journey is marked by her dedication to her career, her role as a mother, and her passion for mentoring the next generation in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Sarah Vantine, interviews Dawn Newsome on how she transitioned from answering phones at a Chrysler dealership to leading fixed operations at one of the most respected automotive groups in Savannah, Georgia. Dawn shares her inspiring journey, the challenges of balancing a demanding career with motherhood, and the pivotal moments that propelled her to success. Learn about the opportunities for women in automotive and get a glimpse into the exciting future of Vaden Automotive Group. Listen to the episode featuring Dawn Newsome for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dawn Newsome Connect with Ted Ings and the Fixed Ops Roundtable:
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| Maximizing Dealership Efficiency with Randy Koch | 13 May 2024 | 00:14:36 | |
Randall (Randy) Koch is the VP of Partner Development at OEM Interactive, an industry leading marketing company. Randy brings a wealth of Automotive and e-commerce experience and expertise that is passionate about driving growth and building strong relationships within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Randy opens up about the fundamental importance of parts in dealership success, drawing from his upbringing in a family deeply rooted in the automotive world. He shares poignant anecdotes from his childhood, highlighting the pivotal role of meticulous inventory management and control. At OEM Interactive, Randy leads the charge in partner development, forging meaningful relationships that transcend traditional vendor-client dynamics. He shares insights into the company's holistic approach to dealership growth, emphasizing the importance of collaboration and mutual understanding. Through innovative marketing strategies and personalized solutions, OEM Interactive empowers dealerships to thrive in an increasingly competitive market. We also talk about the e-commerce revolution and its profound impact on dealership operations. Randy offers practical advice on leveraging online platforms to drive sales, streamline inventory management, and enhance customer communication. From shipping solutions to communication tools like Parts Messenger Pro, Randy unveils the secrets behind maximizing efficiency and productivity in dealership operations. Listen to the episode featuring Randy Koch for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Koch Connect with Ted Ings and the Fixed Ops Roundtable:
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| The Profit Potential of In-House Windshield Repair with Mark Haeck | 06 May 2024 | 00:16:08 | |
Are dealerships leaving money on the table by outsourcing glass services? Dive into the latest episode of the Fixed Ops Roundtable, where we uncover how bringing glass services in-house can be a game-changer for customer satisfaction and revenue growth. Throughout our conversation, Mark addresses the challenges that dealerships may face in implementing in-house glass services, from technician training to workspace optimization. He offers practical strategies for overcoming these hurdles, empowering dealerships to take control of their glass operations and maximize efficiency. One of the key themes we explore is the profound impact of in-house glass services on customer experience and satisfaction. Mark highlights how routine glass repairs can become opportunities to impress and retain customers, ultimately driving loyalty and dealership growth. Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Haeck Connect with Ted Ings and the Fixed Ops Roundtable:
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| Optimizing Fixed Ops Performance through Data-Driven Insights and AI with CallRevu Robert Manuel | 29 Apr 2024 | 00:15:19 | |
Robert Manuel, with an illustrious background in automotive retail, brings a wealth of firsthand experience to his role as Partner Success Manager at CallRevu. With roots deeply embedded in dealership operations, Robert offers unique insights into the challenges and opportunities faced by fixed operations teams. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:
Listen to the episode featuring Robert Manuel for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Robert Manuel Connect with Ted Ings and the Fixed Ops Roundtable:
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| Sara Hoagey: Don't Lose an Employee for $2 per Hour | 22 Apr 2024 | 00:14:50 | |
Sara Hoagey and staff have been in the automotive industry since 1999 and held every position in a dealership from variable to fixed operations. As the CEO of EliteBDC, Sara is at the forefront of revolutionizing customer engagement in the automotive sector through innovative technologies and personalized approaches. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In our episode, Sara Hoagie and I delve into the fascinating evolution of automotive customer experience. Sara shares her rich journey spanning over 25 years in the industry, recounting her early days as a sales consultant when the automotive landscape was transitioning from traditional methods to embracing the internet age. From handling leads via fax machines to harnessing the power of artificial intelligence, Sara reflects on the transformative changes that have shaped the way dealerships engage with customers. Drawing from her experience as a service manager, Sara highlights the critical role of service management in fostering customer loyalty and ensuring compliance with regulatory standards. She emphasizes the importance of providing exceptional service experiences to retain customers, especially in an era where customer expectations are higher than ever. With insights gained from navigating the complexities of service operations, Sara offers practical strategies for dealerships to enhance their service offerings and maintain compliance. Our conversation also delves into the significance of BDCs in today's automotive landscape. Sara underscores the pivotal role of BDCs in managing customer inquiries and ensuring seamless communication channels between dealerships and potential buyers. From effective phone handling techniques to strategies for employee retention, Sara shares valuable insights on optimizing BDC operations to drive sales and enhance customer satisfaction. Listen to the episode featuring Sara Hoagey for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Sara Hoagey Connect with Ted Ings and the Fixed Ops Roundtable:
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| How WrenchWay is Transforming Automotive Recruitment with Jay Goninen | 15 Apr 2024 | 00:22:51 | |
Jay Goninen is the Co-Founder and President of Wrenchway, a company revolutionizing how technicians and dealerships connect. With a passion for empowering technicians and enhancing dealership operations, Jay brings a wealth of experience and innovation to the table. Get ready for insights, revelations, and a glimpse into the future of the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The Evolution of Wrenchway: Jay shares the journey from the inception of Wrenchway to its current position as a game-changer in the automotive space. Discover the inspiration behind the transition from Find a Wrench to Wrenchway and the strategic vision driving its growth. Prioritizing People in the Industry: In a world where technicians are in high demand, Jay discusses the importance of prioritizing people over processes. Learn how Wrenchway is reshaping the recruitment landscape by focusing on transparency, support, and mutual respect. Empowering Technicians: Explore the innovative features of Wrenchway's platform and how they empower technicians to make informed decisions about their careers. From job boards to school connections, discover how Wrenchway is bridging the gap between talent and opportunity. Navigating Industry Challenges: Jay opens up about the challenges faced in growing a company within the automotive industry. From changing mindsets to addressing foundational issues, gain insights into the strategies driving Wrenchway's success. The Future of Automotive Innovation: As we look ahead, Jay shares his vision for the future of the automotive industry. Explore the role of technology, education, and industry partnerships in shaping a brighter tomorrow for dealerships and technicians alike. Listen to the episode featuring Jay Goninen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jay Goninen Connect with Ted Ings and the Fixed Ops Roundtable:
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| Unlock the camera's full potential for car dealerships with Mark Queen | 08 Apr 2024 | 00:22:47 | |
Mark Queen is the CEO of SKAI Vision, a groundbreaking technology company pioneering the integration of computer vision AI into retail automotive operations. With a wealth of experience and a knack for innovation, Mark is leading the charge in revolutionizing dealership efficiency and customer experience. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Mark sheds light on how computer vision AI is transforming the automotive industry, specifically by tackling those pesky bottlenecks that plague dealerships. In this episode, you'll learn:
Mark also shares some exciting insights from SKAI Vision's data, including:
This episode is a must-listen for any fixed ops professional looking to gain a competitive edge. SKAI Vision is paving the way for a future where dealerships can optimize time, improve customer satisfaction, and boost their bottom line. Listen to the episode featuring Mark Queen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Queen Connect with Ted Ings and the Fixed Ops Roundtable:
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| Mastering Customer Service: Insights from the Five-Star Service Advisor Coralee Zueff | 01 Apr 2024 | 00:15:49 | |
Coralee Zueff is a seasoned master service advisor, coach, and author of "Five-Star Service Advisor," with a rich background spanning from technical expertise to retail and aftermarket experience. Her passion for empowering service advisors led her to develop the innovative Five-Star Service Advisor program, aimed at revolutionizing customer service in the automotive sector. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Understanding Customer Behavior: Coralee sheds light on why customers may choose aftermarket services over dealerships, debunking common misconceptions about pricing and revealing the true drivers behind customer choices. 2. The Importance of Convenience: We explore the evolving landscape of automotive service, where convenience plays a pivotal role in customer satisfaction. Coralee highlights the significance of dealership initiatives such as pickup/drop-off services and mobile servicing in meeting customer needs. 3. Empowering Service Advisors: Delving into the core principles of the Five-Star Service Advisor program, Coralee shares valuable insights on nurturing a customer-centric approach, building trust, and fostering meaningful interactions. 4. Bridging the Gap Between Dealerships and Independents: Coralee outlines the unique benefits of her program for both dealerships and independent service providers, emphasizing the importance of specialized training and customer-centricity in driving business success. 5. The Future of Automotive Service: As we wrap up, Coralee offers a glimpse into the future of automotive service excellence, highlighting the role of ongoing training, adaptation to industry changes, and a deep understanding of customer needs. Listen to the episode featuring Coralee Zueff for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Coralee Zueff Connect with Ted Ings and the Fixed Ops Roundtable:
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| William Demaree: The Importance of Company Culture in Automotive Retai | 25 Mar 2024 | 00:25:30 | |
In this episode, I had the pleasure of sitting down with William Demaree, the Corporate Director of Fixed Operations at the Tom Wood Automotive Group. Our conversation delved into various aspects of the automotive industry, starting with the core values of Tom Wood Automotive Group, as highlighted by a quote from Tom Wood himself: "Success is not measured by the number of franchises or locations in an organization, but by the people associated with it." We explored how this philosophy drives the company's focus on creating a family-like environment for its employees, emphasizing work-life balance and flexible scheduling to ensure both employee satisfaction and customer service excellence. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Demaree also provided a glimpse into his journey within the automotive industry, recounting his early experiences working at a service station and his transition into dealership operations. His story highlighted the importance of mentorship and hands-on experience in shaping a successful career path. We explored the changing dynamics of the industry, particularly with the rise of electric vehicles (EVs) and the need for specialized skills among technicians to adapt to new technologies. Throughout our conversation, Demaree underscored the pivotal role of people in driving success within the automotive industry. From attracting and training young talent to fostering a culture of customer-centric service, he emphasized the value of investing in employees and creating opportunities for growth. Additionally, we discussed the significance of philanthropy and community engagement, reflecting on how giving back plays a fundamental role in shaping company values and leaving a positive impact on society. Overall, my discussion with William Demaree provided valuable insights into the inner workings of the automotive industry, highlighting the importance of adaptability, innovation, and a people-first approach in navigating the challenges and opportunities ahead. Listen to the episode featuring William Demaree for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, William Demaree Connect with Ted Ings and the Fixed Ops Roundtable:
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| The Power of BDC: Strategies for Automotive Success with Tammie Ventura | 18 Mar 2024 | 00:15:45 | |
Tammie Ventura is a seasoned professional and the BDC Director at Hudson Automotive Group, South Carolina. With over 18 years of experience in the automotive industry, Tammie has been instrumental in transforming Hudson's BDC operations into a powerhouse of success. Under her leadership, the group has witnessed remarkable growth and earned prestigious accolades, including the Best Practice Award. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. From Humble Beginnings to Industry Leader: Explore Tammie's journey from a small lunchroom with just one table to leading a team of 50 agents across multiple dealerships. Discover the pivotal moments that shaped her career and fueled her passion for the automotive industry. 2. The Power of Consistency: Tammie reveals why consistency is the cornerstone of success in a corporate BDC. Learn how maintaining unwavering standards and best practices can drive exceptional results and elevate the customer experience. 3. Cultivating a Winning Culture: Dive into the importance of fostering a positive and supportive culture within the BDC. Discover Tammie's strategies for empowering team members, promoting personal growth, and creating a collaborative environment where everyone thrives. 4. Coaching for Excellence: Explore Tammie's approach to coaching, training, and developing BDC agents for success. From daily call evaluations to quarterly training sessions, uncover the techniques that drive continuous improvement and ensure team members reach their full potential. 5. The Journey to Success: Tammie shares inspiring stories of team members who started as BDRs and advanced to higher roles within the organization. Discover how a career mentality and a commitment to personal growth can propel individuals to new heights in the automotive industry. Through candid conversations and valuable insights, Tammie Ventura offers a glimpse into the inner workings of Hudson Automotive Group's BDC and sheds light on the strategies that have propelled them to the forefront of the industry. Join us for an engaging discussion that promises to inspire, educate, and unlock the secrets to BDC success. Listen to the episode featuring Tammie Ventura for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tammie Ventura Connect with Ted Ings and the Fixed Ops Roundtable:
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| Unlocking the Secrets of Automotive Warranty Administration | 11 Mar 2024 | 00:24:04 | |
Today, I'm thrilled to welcome David Reinicke, President, and Jason Tuck, Sales and Marketing Manager at Automotive Warranty Network. With many years of experience, Automotive Warranty Network stands as the cornerstone of outsourced warranty administration, offering invaluable insights into this vital yet often overlooked aspect of dealership operations. As key figures at Automotive Warranty Network, they are passionate about streamlining processes, ensuring compliance, and fostering a culture of excellence within the industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Essence of Automotive Warranty Network: David and Jason shed light on the critical role of Automotive Warranty Network in processing warranty claims. From seamless integration with dealership management systems to meticulous claim administration, they highlight the comprehensive services offered by AWN. 2. Navigating Compliance in a Complex Landscape: In a rapidly evolving regulatory environment, compliance is paramount. Our guests discuss how AWN prioritizes adherence to FTC guidelines and manufacturer standards, ensuring secure and compliant warranty processing. 3. Cultivating a Culture of Excellence: Discover the secret behind AWN's success—a thriving culture centered around family, support, and continuous growth. David and Jason emphasize the importance of investing in their workforce, fostering loyalty, and driving innovation within the organization. 4. Addressing Industry Challenges: From technician shortages to the evolving demands of the automotive landscape, our experts provide insights into overcoming challenges and staying ahead of the curve. Learn how AWN's forward-thinking approach positions them as industry leaders. Overall, our episode with David Reinicke and Jason Tuck offers a comprehensive exploration of automotive warranty administration, providing valuable insights for dealerships and industry enthusiasts alike. Listen to the episode featuring David Reinicke and Jason Tuck for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Reinicke and Jason Tuck Connect with Ted Ings and the Fixed Ops Roundtable:
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| Owen Moon: How to Turn Your Dealership into a Service Marketing Machine | 04 Mar 2024 | 00:21:04 | |
Owen Moon is a seasoned expert in the automotive industry, of Trade Pending which recently acquired Fixed Ops Digital. With years of experience and a passion for revolutionizing online service marketing, Owen brings a wealth of knowledge to the table. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The State of the Market: Owen provides a comprehensive overview of the current state of the automotive service industry, highlighting key statistics and trends that dealerships need to be aware of. From consumer behaviors to market share dynamics, Owen offers valuable insights into the evolving landscape. Building Trust and Transparency: With trust in franchise dealerships eroding, Owen discusses the importance of transparency and how dealerships can regain consumer confidence. He emphasizes the need for openness in service pricing and the significance of fostering positive customer experiences. Harnessing the Power of Video: Owen explores the growing role of video in automotive service marketing, showcasing how dealerships can leverage this medium to enhance communication with customers. From technician recommendations to promotional campaigns, video offers a personalized and engaging way to connect with audiences. Maximizing Revenue Opportunities: Owen delves into various strategies for increasing revenue in fixed operations, including repair financing, recall management, and effective vehicle acquisition tactics. He shares practical tips for implementing these initiatives and driving profitability. Embracing Online Service Marketing: As we enter 2024, Owen underscores the importance of embracing online service marketing as a key driver of dealership success. He discusses the evolving role of digital platforms and the need for dealerships to adapt and innovate in this rapidly changing landscape. Listen to the episode featuring Owen Moon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Owen Moon! Connect with Ted Ings and the Fixed Ops Roundtable:
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| Mark Haeck: Transforming Dealership Operations with GMS (Glass Management Software) | 26 Feb 2024 | 00:16:08 | |
Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Mark unveils the comprehensive suite of solutions offered by GMS, providing a glimpse into how dealerships can streamline glass management seamlessly, from vehicle lookup to insurance billing. We delve into the myriad revenue opportunities that in-house glass services unlock, ranging from ADAS calibrations to vehicle scanning, shedding light on how these services go beyond mere repairs to drive profitability. Mark shares invaluable insights into overcoming the challenges associated with establishing in-house glass services, emphasizing the importance of proactive technician training and workspace optimization. Moreover, we discuss how in-house glass services revolutionize the customer experience, fostering long-term relationships and enhancing dealership competitiveness. From leveraging existing customer bases to tapping into new markets like insurance agencies and fleet accounts, Mark provides a roadmap for dealerships to expand their glass services outreach effectively. As we peer into the future, it's clear that in-house auto glass services represent a game-changing strategy for dealerships aiming to stay ahead of the curve in today's dynamic automotive landscape. Mark shares his vision for the future of in-house glass services, envisioning a landscape where dealerships seamlessly integrate glass management into their core operations, driving sustained growth and customer satisfaction. As we wrap up this episode, it's evident that in-house auto glass services represent a game-changing strategy for dealerships seeking to enhance revenue and customer satisfaction. With Mark Haeck's expert insights, we've uncovered a wealth of opportunities for dealerships to thrive in today's competitive automotive market. Listen to the episode featuring Mark Haeck for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mark Haeck Connect with Ted Ings and the Fixed Ops Roundtable:
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| Building a Foundation For a Successful Career In The Automotive Industry | 19 Feb 2024 | 00:23:17 | |
In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kent MacDonald delves into Northwood's rich history and commitment to principles like free enterprise and personal responsibility, emphasizing how these values underpin the university's approach to education. He highlights the importance of blending classroom learning with real-world experiences, providing students with hands-on opportunities to excel in the automotive field. Brooke Engelhardt shares her personal journey at Northwood, discussing the transformative experiences and opportunities that have shaped her into a future leader in the automotive industry. She reflects on the diverse opportunities available at Northwood, from competitive programs to athletics and student organizations. Throughout the episode, Kent and Brooke underscore Northwood's track record of producing successful graduates who are in high demand within the automotive industry. They emphasize the importance of the Northwood Idea, which instills values like freedom, respect, empathy, and integrity in students, preparing them for the challenges of the professional world. Explore the vibrant community and educational opportunities offered at Northwood University, whether they're prospective students, industry professionals, or simply curious about the intersection of education and automotive excellence. Tune in to learn how Northwood is driving success in automotive education and shaping the future of the industry. Listen to the episode featuring Kent MacDonald & Brooke Engelhardt for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kent MacDonald & Brooke Engelhardt Connect with Ted Ings and the Fixed Ops Roundtable:
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| David Spisak: Why EVs and Why Now? | 12 Feb 2024 | 00:27:52 | |
David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative challenges and opportunities. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: I sit down with David Spisak to delve into the accelerating evolution of automotive technology and its profound impact on fixed ops departments. 1. The Shift to Electric Vehicles (EVs) Explore the seismic shift towards electric vehicles and its implications for dealerships. David shares insights into why EVs are no longer a distant future but a present reality, with profound implications for dealership operations and profitability. 2. Adapting to Changing Market Dynamics Gain a deeper understanding of how market dynamics have rapidly evolved, reshaping traditional dealership models. David uncovers the challenges posed by EV adoption and highlights strategies for dealerships to adapt and thrive in this new landscape. 3. Navigating Customer Expectations Delve into the evolving landscape of customer expectations in the digital age. David discusses how heightened consumer expectations, driven by experiences in other industries, are reshaping dealership-client interactions and the importance of embracing modern retail approaches. 4. The Role of Technology in Automotive Retail Explore the pivotal role of technology in revolutionizing automotive retail. David shares insights into the importance of integrated and intelligent tech solutions, emphasizing the need to streamline dealership operations and enhance the customer experience. 5. Predictions for the Future of Automotive Retail Get a glimpse into the future of automotive retail as David shares his predictions for the biggest surprises and changes awaiting the industry in 2024. From potential leadership shifts to emerging technologies, discover what lies ahead for dealerships navigating this dynamic landscape. Listen to the episode featuring David Spisak for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Spisak Connect with Ted Ings and the Fixed Ops Roundtable:
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| Future-Proofing Your Automotive Career at Northwood University with Dr. Matt Bennett | 05 Feb 2024 | 00:21:22 | |
In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leaders through innovative programs, partnerships, and a deep understanding of the industry's pulse. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Bridging the Gap: Northwood's Impact on Automotive Education Dr. Matt sheds light on Northwood's unique approach, showcasing the dynamic connection between classroom learning and real-world applications. Learn how the students at Northwood become true Swiss army knives in the automotive sector, mastering the art of relationships and practical skills. 2. Building a Foundation for a Successful Automotive Career Ted Ings explores with Dr. Matt the secret sauce behind Northwood's success in shaping automotive leaders. Discover why Northwood stands out in building careers that kick-start with a strong foundation and a unique blend of practical experiences. 3. Navigating 2024: Challenges and Opportunities Delve into the uncertainties facing the automotive industry in 2024. Dr. Matt reveals the strategies organizations are employing to navigate the landscape and optimize profitability. Gain insights into the role of analytics and planning in addressing industry challenges. 4. The Evolution of Northwood's Graduate Program Uncover the hidden gem in Northwood's offerings – the Graduate Program. Dr. Matt shares the exciting developments, including the launch of a Master of Science in Organizational Leadership tailored for automotive professionals. Learn how this program is bridging the gap between industry leaders and emerging talents. 5. Northwood's Relationship-Driven Focus with Industry Partners Explore the powerful partnerships Northwood has cultivated with Fortune 100 to 500 companies in the automotive sector. Dr. Matt emphasizes the importance of relationships, collaboration, and prosperity through partnership in driving success for both the institution and its industry partners. 6. Shaping Future Leaders at Northwood Ted Ings and Dr. Matt Bennett wrap up the episode by discussing why the industry looks to Northwood for the professional development of future leaders. Discover the unique qualities Northwood students bring to the table and why employers are lining up to engage with them. Join us on this exciting journey through the automotive education landscape, and discover how Northwood University is driving innovation and success in the industry. The road ahead is paved with insights, expertise, and the promise of a brighter future for automotive professionals. Listen to the episode featuring Dr. Matt Bennett for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Dr. Matt Bennett Connect with Ted Ings and the Fixed Ops Roundtable:
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| The Art of Automotive Marketing with Alyson Landis | 29 Jan 2024 | 00:14:10 | |
Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California. Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Theatrics in Automotive Marketing: Join Alyson and me as we explore the creative side of automotive marketing, from themed events to quirky merchandise, and how it all ties back to building brand identity. The Power of Print: In a digital age, Alyson makes a compelling case for the enduring impact of print marketing. Discover the behind-the-scenes of producing high-quality materials, like the iconic Galpin calendars, and the art of capturing attention in a tangible way. Partnerships & Trust: Uncover the dynamics of working closely with automotive partners. Alyson sheds light on how Inkcentric Corp collaborates seamlessly with various players in the industry, making them the go-to for trusted marketing solutions. Bridging Digital and Print: We discuss the harmonious relationship between digital and print marketing, creating a well-rounded strategy that resonates with the audience and keeps the brand at the forefront. Join us in this lively conversation that unveils the artistry behind automotive marketing and the strategic thinking that keeps brands vibrant and memorable. Alyson's expertise and passion are evident, making this episode a must-listen for anyone in the automotive business. Listen to the episode featuring Alyson Landis for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Alyson Landis Connect with Ted Ings and the Fixed Ops Roundtable:
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| Jennifer Sanford: Building Strong Dealer-Vendor Relationships | 22 Jan 2024 | 00:16:13 | |
Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B marketing, Jennifer now leads Sanford Marketing Group, guiding companies in achieving results-oriented marketing experiences. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Vendor-Dealer Relationships: Unpacking the critical aspects of establishing effective partnerships, emphasizing communication and ongoing support. Checklist for Successful Implementations: Jennifer shares valuable insights on questions dealers should ask during the contracting process, ensuring a smooth implementation. Long-Term Dealer Expectations: Crafting effective communication strategies and maintaining a healthy partnership, including dealer responsibilities and vendor commitments. Maximizing ROI: Jennifer provides a comprehensive approach to evaluating ROI, focusing on time, money, and stress reduction. Don't miss this riveting episode where Jennifer Sanford shares her wealth of experience, helping us decipher the intricacies of dealer-vendor partnerships. For more information and to connect with Jennifer Sanford, visit Sanford Marketing Group or reach out to Jennifer at jennifer@sanfordmarketinggroup.com | 757-537-7004. Listen to the episode featuring Jennifer Sanford for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Jennifer Sanford Connect with Ted Ings and the Fixed Ops Roundtable:
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| Revolutionizing Parts Management: Strategies for a Profitable 2023 and Beyond With Kaylee Felio & Ed Roberts | 15 Jan 2024 | 00:17:06 | |
In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is gearing up for a prosperous 2023 and beyond. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In this episode We explore crucial aspects of parts management, delving into strategies for a prosperous 2023 and beyond. Ed Roberts kicks off the discussion by unveiling Bozard's year-end inventory strategies, emphasizing the value disparity between used car and parts inventory. The conversation pivots to the ever-present challenge of obsolescence, with Kaylee Filio stressing the need for year-round focus and proactive decision-making to avoid idle inventory. Mindset emerges as a key theme, with Ed Roberts highlighting the significance of empowering the team and setting clear guidelines for effective decision-making in the parts department. Continuous training for parts personnel and effective communication are identified as essential components of a successful strategy. Kaylee provides insights into the resources offered by Parts Edge, including e-books on inventory control and pricing analyses. Both guests stress the importance of having a plan, improving processes, and celebrating small victories. Listen to the episode featuring Kaylee Felio & Ed Roberts for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio & Ed Roberts Connect with Ted Ings and the Fixed Ops Roundtable:
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| A Hero Among Us (Supporting Shawn Butler) | 08 Jan 2024 | 00:15:45 | |
In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved. Despite facing a challenging battle with cancer, Shawn is too proud to ask for help and is continuing to do what he loves , working through the pain and leading his team at Bristol Honda with unwavering dedication, showcasing the strength of the human spirit and the importance of finding purpose in our work. 👉 Register for the upcoming Fixed Ops Roundtable Event Join us in this powerful episode as we rally together to support Shawn Butler and his family, Shawn has been fighting a courageous battle against cancer, and today, we're standing united to offer our support. Visit FixedOpsCares.org to contribute and make a difference in Sean's life and the lives of his family. Remember, every act of kindness counts. Thank you for being a part of this journey. Listen to the episode featuring Shawn Butler for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Shawn Butler Connect with Ted Ings and the Fixed Ops Roundtable:
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| Don Hall: Strategic Changes Dealers Need for Long-Term Success | 01 Jan 2024 | 00:27:14 | |
Don Hall is the President and CEO of the Virginia Automobile Dealers Association. With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Marine Corps, shaping his perspective in ways that resonate with the very core of our industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode:
Industry Evolution: Embracing Change for a Better Future
Facing the EV Revolution: Challenges and Opportunities
Navigating Vehicle Software Profits: A Balancing Act
Adapting to Industry Changes: The Path Forward
The automotive industry is undergoing rapid transformation, and it's clear that those who navigate the changes with agility, prioritize their people, and embrace innovation will thrive in the exciting years to come. Listen to the episode featuring Don Hall for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Don Hall Connect with Ted Ings and the Fixed Ops Roundtable:
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| Alan Bass: How to Achieve Automotive Service Excellence | 25 Dec 2023 | 00:09:34 | |
In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry. Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force in setting records for profitability in the service department. 👉 Register for the upcoming Fixed Ops Roundtable Event What We Discuss In This Episode:
Closing: As we wrap up this episode, Alan leaves us with valuable insights and a glimpse into the exciting future of All American Ford. Join us in the fast lane of automotive excellence – hit play and ignite your passion for service-driven success! Listen to the episode featuring Alan Bass for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Alan Bass Connect with Ted Ings and the Fixed Ops Roundtable:
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| John Fairchild: Is Fixed Absorption Really That Important? | 18 Dec 2023 | 00:17:37 | |
John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting. John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an industry luminary. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Today, we've got a powerhouse episode that delves into the beating heart of fixed operations in the dealership realm. Buckle up as we explore the industry's latest dynamics with none other than the maestro himself, John Fairchild from Fairchild Automotive Solutions, and the dynamic Shon Kingrey from the Kayser Automotive Group. The Rise of Fixed Absorption:
Training as a Game-Changer:
Modes of Training: Classroom, On-Site, and Video:
Warranty Maximization:
Technician Retention and Cost Management:
Personal Touch and Longevity:
Revolutionize your fixed ops game, boost profitability, and reclaim the revenue you didn't know you were missing. Dive into the wisdom shared by John Fairchild and Shon Kingrey in this power-packed episode. Whether you're a seasoned industry veteran or just starting, there's something here for everyone. Don't miss out – tune in and let's transform your fixed ops landscape together! Listen to the episode featuring John Fairchild & Shon Kingrey for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Fairchild Connect with Ted Ings and the Fixed Ops Roundtable:
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| Laurie Halter: 5 Ways to Make 2024 Your Most Successful Year | 11 Dec 2023 | 00:19:06 | |
Laurie Halter is the driving force at Charisma Communications and is a renowned figure in the industry. Her influence extends far and wide, touching every corner of the retail community. Laurie's commitment to quality content and strategic PR has made Charisma a force to be reckoned with. With a keen eye for quality content, Laurie has become the go-to expert for ensuring that every message in the industry hits the mark. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Power of Fixed Ops in 2024: In this dynamic conversation, Laurie and I explore the evolving landscape of the automotive industry. With a focus on fixed operations, we uncover the pivotal role they play in dealership profitability. Discover how recent industry shifts necessitate a renewed emphasis on Fixed Ops and why it's crucial for sustained success. 2. Five Ways to Make 2024 Your Most Successful Year: Get ready for a goldmine of insights! Laurie shares five practical and proven strategies that can elevate your dealership's performance. From innovative recall campaigns to the game-changing impact of AI in service communication, we cover it all. Learn how forward-thinking dealerships are capitalizing on these trends to secure impressive profits and customer loyalty. 3. Disruptive Trends: Surcharges and Mobile Services: Digging into specific trends, we explore the untapped potential in surcharges for credit cards. Laurie reveals how some dealerships are saving substantial amounts monthly by implementing surcharge fees. Additionally, we dive into the growing importance of mobile services and the white-glove experience that customers now expect, with real-world examples from industry leaders. 4. Harnessing the Power of AI: AI isn't just a buzzword; it's a game-changer in automotive. Laurie walks us through real-world applications of AI, from noise reduction in service videos to creating professional responses from service advisors. Uncover how AI can analyze customer sentiment, ensuring a positive interaction and preventing potential issues before they escalate. 5. Bonus: Training as the Key to Success: We close the episode with a bonus insight that shouldn't be overlooked – the critical role of training. Laurieemphasizes the need for continuous and varied training methods, both virtual and in-person, to keep your team at the forefront of industry best practices. Discover how companies like Quantum Five are disrupting the training landscape by prioritizing the human element. Join us for an episode filled with actionable strategies, disruptive trends, and a vision for success in 2024. Laurie Halter's expertise and industry knowledge will leave you inspired and ready to take your dealership to new heights. Listen to the episode featuring Laurie Halter for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Laurie Halter Connect with Ted Ings and the Fixed Ops Roundtable:
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| Aaron Watters: Transforming User Experience in Auto eCommerce | 04 Dec 2023 | 00:23:16 | |
Aaron Watters is the President of OEM Interactive, a trailblazing digital marketing firm in the automotive space. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: In the fast-paced world of Fixed Ops, every minute counts. Ever wondered how a company like OEM Interactive has not only kept up but surged ahead, earning a spot among the most admired and fastest-growing firms in the U.S.? Join me, Ted Ings, as I unravel the secrets with Aaron Watters, the man behind the success, in this riveting episode of the Fixed Ops Roundtable.
Listen to the episode featuring Aaron Watters for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Aaron Watters Connect with Ted Ings and the Fixed Ops Roundtable:
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| David Farabaugh: Fixing The One Million-Dollar Retention Problem | 27 Nov 2023 | 00:19:46 | |
David Farabaugh is the Vice President of Strategic Opportunities at Quantum5. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: David Farabaugh, a seasoned professional with a passion for data and industry insights, shares his wealth of knowledge accumulated over a lifetime in the automotive business. As the VP of Strategic Opportunities at Quantum5, he brings a unique perspective to the challenges faced by dealerships today. 1. Fixing the 1 Million Retention Problem:
2. Hiring for Retention:
3. Communication:
4. Schedules and Compensation (DARE Model):
5. Onboarding and Career Planning:
Bonus Tip: NADA Workforce Study Participation:
Join us in this eye-opening episode as we unravel the mysteries of employee retention, decode dealership success, and pave the way for a future where both employees and customers thrive. For more information on Quantum5 and the groundbreaking work they're doing, visit quantum5.ai. Listen to the episode featuring David Farabaugh for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, David Farabaugh Connect with Ted Ings and the Fixed Ops Roundtable:
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| Barb Edson: The Power of Transparency in Fixed Operations | 20 Nov 2023 | 00:17:00 | |
Barb Edson is the Executive Vice President and Chief Marketing Officer at CDK Global. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Ascendance of Fixed Ops:
2. Consumer Experience in the Spotlight:
3. Challenges Dealers Face Today:
4. Digital Transformation in Fixed Ops:
5. The Power of Transparency:
6. Navigating the Future with Digital Retailing:
7. CDK's Commitment to Dealers:
Tune in as we unravel the complexities of fixed operations and gain actionable insights to propel your dealership into a new era of success. Get ready for an eye-opening conversation with Barb Edson, exclusively on this Episode. Stay tuned! Listen to the episode featuring Barb Edson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Barb Edson Connect with Ted Ings and the Fixed Ops Roundtable:
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| Kaylee Felio: Unleashing the Potential of Purposeful Inventory Management | 13 Nov 2023 | 00:15:35 | |
Kaylee Felio is the Sales and Marketing Manager at PartsEdge, Kaylee Felio is a trailblazer in the fixed ops world. With a passion for optimizing inventory processes, Kaylee has become a go-to resource for dealers and managers looking to revolutionize their approach to parts management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The conversation covers the significant rise of parts in fixed ops, the shift in perspective towards recognizing parts as valuable assets, and the technological revolution in parts management. Kaylee discusses the efficiency, automation, and support provided by PartsEdge, along with the challenges and solutions in inventory control. The episode also explores the onboarding process with PartsEdge, navigating DMS changes, and optimizing inventory for dealers. The discussion concludes with a glimpse into Kaylee's upcoming speaking engagement at NADA and exciting announcements from PartsEdge. Don't miss this insightful episode that delves into the transformative world of fixed operations and purposeful inventory management. Listen to the episode featuring Kaylee Felio for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio Connect with Ted Ings and the Fixed Ops Roundtable:
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| Mike Rich: The Art of Effortless Automotive Parts Shipping | 06 Nov 2023 | 00:17:43 | |
Mike Rich is the VP of Marketing at Revolution Parts, a leading player in the automotive parts industry. With his expertise, Mike has helped dealerships simplify the shipping process and maximize profitability. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. The Shipping Conundrum: Ted Ings and Mike Rich explore the complexities of shipping auto parts, from handling different sizes and weights to providing accurate shipping quotes to customers. 2. The Rise of Online Parts: Mike shares insights into the surging popularity of auto parts in the e-commerce landscape, especially since the onset of the COVID-19 pandemic. 3. Revolutionizing Shipping Rates: Learn how Revolution Parts has secured the best shipping rates for dealers, saving them up to 20% and making shipping a profit center. 4. The Game-Changer - Shipping Protection: Discover how Revolution Parts ensures that every package is 100% covered, protecting dealers from losses due to damaged, lost, or stolen shipments. 5. Local Delivery Excellence: Delve into the convenience of local delivery services, allowing dealers to get parts to their destination in under 30 minutes at an affordable cost. 6. Taking the Next Step: Mike provides insights on how dealers can get started with Revolution Parts and embark on their journey into online auto parts sales. If you're a dealership looking to enhance your e-commerce game and improve your parts shipping, this episode is a must-listen. Don't miss out on the valuable insights and strategies shared by Mike Rich and Ted Ings! Listen to the episode featuring Mike Rich for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mike Rich Connect with Ted Ings and the Fixed Ops Roundtable:
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| Pat Reininger: Bridging the Customer Expectation Gap | 30 Oct 2023 | 00:14:40 | |
Patrick Reininger is the new CEO of Proactive Dealer Solutions and Brooke.ai. He is also an executive, in the global sales and business development field boasting an extensive 16 year track record. Throughout his career he has excelled in building teams specializing in SaaS, AI, Data and Tech platform sales and marketing. With 14 years of experience in management including budgeting, planning and full P&L responsibility Pat is widely acknowledged for leading teams. He is also renowned as a thought leader in Customer Experience Management, Owner Loyalty and Mobility as a Service (MaaS). 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The Consistent Challenges in the Automotive Industry; Pat reflects on the challenges faced by the industry and emphasizes the need for adaptation to meet ever changing customer expectations. The Evolving Landscape of the Auto Industry; We delve into the transformations taking place in the industry such as electric vehicles evolving customer demands and how AI is shaping its future. The Significance of Customer Experience; Pat underscores that in todays auto industry providing a customer experience is what sets businesses apart from their competitors. The Role of AI in the Future; Pat shares valuable insights, into how AI can revolutionize customer experiences and drive cost reduction when powered by data and expertise. Brooke.ai Making an Impact; Pat discusses real life examples of how implementing AI through Brooke.ai has improved call handling efficiency and increased appointment bookings. Embracing Change; The significance of keeping technology current and relevant in the changing landscape of AI. Innovation and Collaboration; Pat shares the companys strategies, for staying in technology advancements through client advisory boards and product innovation. The Synergy Between Technology and People; We delve into the strength of Proactive Dealer Solutions and Brook.ai combining business development expertise with cutting edge technology. Staying Inspired in a Fast Paced Industry; Pat discusses his drive. How he finds inspiration from the people around him and the passionate professionals in the industry. Why You Should Tune In to This Episode; Are you curious about how AI's reshaping the customer experience in the industry? Do you want to gain insights from a professional who is leading the way, into this new era? Join us as we explore the potential of AI in automotive uncovering how technology and expertise are shaping customer service, business operations making it a must listen for anyone invested in the future of auto industry. Listen to the episode featuring Patrick Reininger for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Patrick Reininger Connect with Ted Ings and the Fixed Ops Roundtable:
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| Stephen Hill: Growing a Passionate Workforce Organically | 23 Oct 2023 | 00:16:01 | |
Stephen Hill, the Service Director at i-10 Toyota in Indio, California. Steve is a figure in the Fixed Ops community, and in this episode, we delve deep into his remarkable automotive journey and the ever-evolving industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: 1. Mastering Automotive Management; Steve shares his path from working in the aftermarket to becoming a manager. He reveals how his background in psychology and public administration played a role in shaping i-10 Toyotas' achievements. 2. Exploring i-10 Toyota; Get a look into the growth, geographic influence and exceptional team behind i-10 Toyota—a flourishing dealership operation located in Southern California. 3. Nurturing Future Talent in the Auto Industry; Steve provides insights into the challenges and opportunities of attracting individuals to join the automotive sector. He emphasizes the significance of coaching and fostering a culture to facilitate growth. 4. The Impact of Electric Vehicles (EVs) and Flat Rate Compensation; Steve discusses how electric vehicles are transforming the industry and explores payment structures that can help retain technicians. 5. Cultivating a Distinctive Culture; Discover why it is essential to build a team with shared values and culture within a dealership—a driver of success. 6. Expanding Into Non Mainstream Brands; Steve has announced the expansion plans for i-10 Toyota aiming to reach markets and cater to a range of customers by targeting off-brand service centers. Get ready to dive into the future of vehicles, the increasing role of AI and the changing landscape of automotive technology. This episode offers insights that will pique your curiosity about the industry's future, electric vehicles and the impact of technology on service centers. Stephen Hill will guide us through this conversation as he shares his roadmap for success in an industry that is rapidly evolving. Listen to the episode featuring Stephen Hill for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Stephen Hill Connect with Ted Ings and the Fixed Ops Roundtable:
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