What if the biggest risk to your dealership isn’t what you don’t know… but what you’ve gotten used to overlooking?

In this episode of the Fixed Ops Roundtable, Sarah Vantine and I sit down with our good friend Paul Elliott from Insurance Office of America (IOA), and let me tell you, this conversation goes way beyond “insurance talk.”

Paul pulls back the curtain on what risk actually looks like inside today’s dealership. From mobile service fleets operating in customer driveways, to technicians recording MPI videos on their phones, to employees lifting tires the same way they’ve always done it (until one day, they can’t)—this episode is a wake-up call in the best possible way.

And here’s the thing: none of this is about fear. It’s about awareness, protection, and leadership in a business that’s changing faster than most of us want to admit.

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What we discuss in this episode:

• Why insurance shouldn’t be a once-a-year renewal conversation—and what happens when it is
• How evolving customer expectations (mobile service, off-site work, digital inspections) create brand-new exposures for dealers
• The real role of risk management: protecting people first, profits second
• How technology (yes, even AI) is being used to prevent injuries—not punish people
• Why the best dealer-broker relationships look more like partnerships than transactions
• And Paul’s refreshingly honest take on compliance, consulting, and doing business the right way

This episode isn’t about selling you a policy.

It’s about helping you sleep better at night, knowing your people, your customers, and your assets are protected as your operation grows and evolves.

If you’re a dealer, GM, fixed ops leader, or department head trying to future-proof your business heading into 2026—this is one of those episodes you don’t half-listen to.

Hit play. Take notes. And ask yourself one simple question along the way:

“Are we truly protected… or just hoping nothing goes wrong?”

Listen to the episode featuring Paul Elliott for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Paul Elliott

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

What if the biggest opportunity in your fixed ops department isn’t working harder… but seeing clearer?

In this episode of the Fixed Ops Roundtable, I’m joined by Pete Carusone, President & CEO of VisionAST, and Ed Roberts, COO of Bozard Ford Lincoln, for a real, no-nonsense conversation about why how we look at our numbers matters just as much as what we’re measuring.

We dig into a hard truth many dealers don’t want to admit: most of us are still managing fixed operations in the rearview mirror. Monthly reports. Lagging indicators. Emotional decisions. And then wondering why nothing changes.

This conversation challenges that thinking.

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What we discuss in this episode:

• Why real-time metrics beat monthly scorecards every single time
• How to avoid analysis paralysis by focusing on just 3–5 numbers that actually move the needle
• The danger of running your department on emotion instead of data
• How visual dashboards can become powerful coaching and training tools
• Why “keeping score” fuels healthy competition and better performance
• What mobile service profitability really looks like when you track it van by van
• And how data helps you stop justifying results… and start improving them

Ed shares practical, boots-on-the-ground insights from Bozard Ford Lincoln, including how his team uses data to create accountability, uncover opportunity, and make smarter decisions today—not next month or next year. Pete breaks down how dealers can simplify the chaos, align their teams, and build momentum by making the numbers visible, relevant, and actionable.

If you’re tired of reacting, guessing, or explaining away results—and you’re ready to lead your fixed ops department with clarity and confidence—this episode is for you.

Listen to the episode featuring Pete Carusone & Ed Roberts for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Pete Carusone & Ed Roberts

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

What happens when education and industry come together to shape the future of automotive leadership?

In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the people driving change in our industry.

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What we discuss in this episode:

Jennifer pulls back the curtain on Cox Automotive’s 20+ year relationship with Northwood University, sharing how hands-on education, real-world technology, and mentorship are preparing the next generation of automotive leaders. From the Cox Automotive Solutions Lab to internship programs that turn into full-time careers, this episode dives deep into how companies and universities can work together to fuel talent and innovation.

Vanessa offers a student’s perspective, sharing how engagement from companies like Cox Automotive changes everything for young professionals discovering their place in this industry. And yes, there’s even a touching moment as Jennifer beams with pride talking about her daughter Katrina, a Northwood grad and leader who’s blazing her own trail in automotive.

If you’ve ever wondered how to build genuine connections that open doors, or what it really takes to develop future-ready talent in the dealership world—this one’s for you.

🎧 Tune in to hear:

• The story behind Cox Automotive’s deep investment in Northwood University
• al-world education creates confident, career-ready graduates
• Why relationships are the real engine of success in our industry
• And the inspiring journey of students who became leaders through mentorship

This is more than a conversation about business—it’s about legacy, community, and the next generation who will define the future of automotive.

Listen to the episode featuring Jennifer Ness for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jennifer Ness 

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. 

Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leaders through innovative programs, partnerships, and a deep understanding of the industry's pulse.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

1. Bridging the Gap: Northwood's Impact on Automotive Education

Dr. Matt sheds light on Northwood's unique approach, showcasing the dynamic connection between classroom learning and real-world applications. Learn how the students at Northwood become true Swiss army knives in the automotive sector, mastering the art of relationships and practical skills.

2. Building a Foundation for a Successful Automotive Career

Ted Ings explores with Dr. Matt the secret sauce behind Northwood's success in shaping automotive leaders. Discover why Northwood stands out in building careers that kick-start with a strong foundation and a unique blend of practical experiences.

3. Navigating 2024: Challenges and Opportunities

Delve into the uncertainties facing the automotive industry in 2024. Dr. Matt reveals the strategies organizations are employing to navigate the landscape and optimize profitability. Gain insights into the role of analytics and planning in addressing industry challenges.

4. The Evolution of Northwood's Graduate Program

Uncover the hidden gem in Northwood's offerings – the Graduate Program. Dr. Matt shares the exciting developments, including the launch of a Master of Science in Organizational Leadership tailored for automotive professionals. Learn how this program is bridging the gap between industry leaders and emerging talents.

5. Northwood's Relationship-Driven Focus with Industry Partners

Explore the powerful partnerships Northwood has cultivated with Fortune 100 to 500 companies in the automotive sector. Dr. Matt emphasizes the importance of relationships, collaboration, and prosperity through partnership in driving success for both the institution and its industry partners.

6. Shaping Future Leaders at Northwood

Ted Ings and Dr. Matt Bennett wrap up the episode by discussing why the industry looks to Northwood for the professional development of future leaders. Discover the unique qualities Northwood students bring to the table and why employers are lining up to engage with them.

Join us on this exciting journey through the automotive education landscape, and discover how Northwood University is driving innovation and success in the industry. The road ahead is paved with insights, expertise, and the promise of a brighter future for automotive professionals.

Listen to the episode featuring Dr. Matt Bennett for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Dr. Matt Bennett 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California.

Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Theatrics in Automotive Marketing:

Join Alyson and me as we explore the creative side of automotive marketing, from themed events to quirky merchandise, and how it all ties back to building brand identity.

The Power of Print:

In a digital age, Alyson makes a compelling case for the enduring impact of print marketing. Discover the behind-the-scenes of producing high-quality materials, like the iconic Galpin calendars, and the art of capturing attention in a tangible way.

Partnerships & Trust:

Uncover the dynamics of working closely with automotive partners. Alyson sheds light on how Inkcentric Corp collaborates seamlessly with various players in the industry, making them the go-to for trusted marketing solutions.

Bridging Digital and Print:

We discuss the harmonious relationship between digital and print marketing, creating a well-rounded strategy that resonates with the audience and keeps the brand at the forefront.

Join us in this lively conversation that unveils the artistry behind automotive marketing and the strategic thinking that keeps brands vibrant and memorable. Alyson's expertise and passion are evident, making this episode a must-listen for anyone in the automotive business.

Listen to the episode featuring Alyson Landis for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Alyson Landis

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B marketing, Jennifer now leads Sanford Marketing Group, guiding companies in achieving results-oriented marketing experiences.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Vendor-Dealer Relationships:

Unpacking the critical aspects of establishing effective partnerships, emphasizing communication and ongoing support.

Checklist for Successful Implementations:

Jennifer shares valuable insights on questions dealers should ask during the contracting process, ensuring a smooth implementation.

Long-Term Dealer Expectations:

Crafting effective communication strategies and maintaining a healthy partnership, including dealer responsibilities and vendor commitments.

Maximizing ROI:

Jennifer provides a comprehensive approach to evaluating ROI, focusing on time, money, and stress reduction.

Don't miss this riveting episode where Jennifer Sanford shares her wealth of experience, helping us decipher the intricacies of dealer-vendor partnerships.

For more information and to connect with Jennifer Sanford, visit Sanford Marketing Group or reach out to Jennifer at jennifer@sanfordmarketinggroup.com | 757-537-7004.

Listen to the episode featuring Jennifer Sanford for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jennifer Sanford

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is gearing up for a prosperous 2023 and beyond.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode We explore crucial aspects of parts management, delving into strategies for a prosperous 2023 and beyond.

Ed Roberts kicks off the discussion by unveiling Bozard's year-end inventory strategies, emphasizing the value disparity between used car and parts inventory. The conversation pivots to the ever-present challenge of obsolescence, with Kaylee Filio stressing the need for year-round focus and proactive decision-making to avoid idle inventory.

Mindset emerges as a key theme, with Ed Roberts highlighting the significance of empowering the team and setting clear guidelines for effective decision-making in the parts department. Continuous training for parts personnel and effective communication are identified as essential components of a successful strategy.

Kaylee provides insights into the resources offered by Parts Edge, including e-books on inventory control and pricing analyses. Both guests stress the importance of having a plan, improving processes, and celebrating small victories.

Listen to the episode featuring Kaylee Felio & Ed Roberts for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kaylee Felio & Ed Roberts

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved.

Despite facing a challenging battle with cancer, Shawn is too proud to ask for help and is continuing to do what he loves , working through the pain and leading his team at Bristol Honda with unwavering dedication, showcasing the strength of the human spirit and the importance of finding purpose in our work.

👉 Register for the upcoming Fixed Ops Roundtable Event

Join us in this powerful episode as we rally together to support Shawn Butler and his family, Shawn has been fighting a courageous battle against cancer, and today, we're standing united to offer our support.

Visit FixedOpsCares.org to contribute and make a difference in Sean's life and the lives of his family.

Remember, every act of kindness counts. Thank you for being a part of this journey.

Listen to the episode featuring Shawn Butler for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shawn Butler

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Don Hall is the President and CEO of the Virginia Automobile Dealers Association.

With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Marine Corps, shaping his perspective in ways that resonate with the very core of our industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

The Heart of the Business: People First

• Ted and Don reflect on the essence of the automotive industry, emphasizing that at its core, it's not just about cars; it's about people. Don sheds light on the crucial role dealership employees play in creating a positive customer experience.

Industry Evolution: Embracing Change for a Better Future

• Don shares his perspective on the evolving automotive landscape. He encourages industry professionals to embrace change, especially the technological advancements that promise to enhance the buying and service experiences. Don sees the current period as an exciting era for the industry, with opportunities for growth and improved customer satisfaction.

Facing the EV Revolution: Challenges and Opportunities

• With a political push toward electric vehicles (EVs), Don discusses the challenges faced by dealerships. He acknowledges the shift towards EVs mandated from Washington, D.C., and shares thoughts on the need for smart adaptation. Don predicts that EVs are here to stay, urging the industry to find innovative ways to make them accessible and affordable for consumers.

Navigating Vehicle Software Profits: A Balancing Act

• Ted and Don delve into the complex landscape of vehicle software and its impact on dealership profits. Don's insights emphasize the importance of fair collaboration between OEMs and dealerships, ensuring that both parties benefit from the evolving software-driven features in modern vehicles.

Adapting to Industry Changes: The Path Forward

• Looking ahead to 2024, Don advises dealerships to stay competitive by embracing change and adopting innovative solutions. He highlights the necessity of being open to new technologies, enhancing the customer experience, and understanding that consolidation is a reality that can lead to greater opportunities for growth.

The automotive industry is undergoing rapid transformation, and it's clear that those who navigate the changes with agility, prioritize their people, and embrace innovation will thrive in the exciting years to come.

Listen to the episode featuring Don Hall for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Don Hall

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry.

Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force in setting records for profitability in the service department. 

👉 Register for the upcoming Fixed Ops Roundtable Event

What We Discuss In This Episode:

1. The Rise of All American Ford: Explore the impressive growth of All American Ford, its status as the largest Ford store in the Northeast, and the dynamic duo behind it.
2. Manhattan Ford's Flagship Days: Take a trip down memory lane as Alan shares his experiences at Manhattan Ford, rubbing shoulders with celebrities, including Mayor Koch and Derek Jeter.
3. From Shutdown to Success: Witness Alan's incredible turnaround at a flagship store facing closure, showcasing resilience, leadership, and the triumph of service excellence.
4. Mobile Service Revolution: Learn about All American Ford's innovative approach to mobile service, leveraging remote experiences, pickup and delivery, and the impact on customer satisfaction.
5. The Future of Ford Dealerships: Alan provides insights into the evolving landscape of Ford dealerships, highlighting the importance of embracing opportunities like pickup and delivery.

Closing: As we wrap up this episode, Alan leaves us with valuable insights and a glimpse into the exciting future of All American Ford. Join us in the fast lane of automotive excellence – hit play and ignite your passion for service-driven success!

Listen to the episode featuring Alan Bass for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Alan Bass

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

John Fairchild is a service management/advisor sales training expert with over 40 years of experience in automotive fixed operations management and consulting.

John has spent 15 years transforming fixed operations into a powerhouse of profitability. With a track record that speaks volumes, he's not just a trainer; he's a partner, a friend, and an industry luminary.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Today, we've got a powerhouse episode that delves into the beating heart of fixed operations in the dealership realm. Buckle up as we explore the industry's latest dynamics with none other than the maestro himself, John Fairchild from Fairchild Automotive Solutions, and the dynamic Shon Kingrey from the Kayser Automotive Group.

The Rise of Fixed Absorption:

• Unveiling the significance of fixed absorption and its impact on dealership profitability.
• Shon Kingrey shares insights into the changing dynamics of fixed operations.

Training as a Game-Changer:

• The critical role of ongoing training in enhancing fixed absorption.
• John Fairchild's journey from retail to coaching, emphasizing the need for a rhythmic cadence of accountability.

Modes of Training: Classroom, On-Site, and Video:

• Exploring the pros and cons of on-site training and the value of classroom settings.
• Video supplements as a crucial tool for reinforcing and retaining training lessons.

Warranty Maximization:

• Uncovering the hidden potential in warranty uplift and why dealers often leave money on the table.
• John Fairchild's unique approach to advising dealers on filing for warranty reimbursement.

Technician Retention and Cost Management:

• Addressing the challenge of retaining skilled technicians in a market where they are in high demand.
• Shon Kingrey and John Fairchild stress the importance of proper pricing strategies to sustain profit margins.

Personal Touch and Longevity:

• The impact of peer-to-peer interactions in enhancing training outcomes.
• John Fairchild shares the story of implementing longevity strategies, showcasing the power of shared insights.

Revolutionize your fixed ops game, boost profitability, and reclaim the revenue you didn't know you were missing. Dive into the wisdom shared by John Fairchild and Shon Kingrey in this power-packed episode. Whether you're a seasoned industry veteran or just starting, there's something here for everyone. Don't miss out – tune in and let's transform your fixed ops landscape together!

Listen to the episode featuring John Fairchild & Shon Kingrey for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Fairchild

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Laurie Halter is the driving force at Charisma Communications and is a renowned figure in the industry. Her influence extends far and wide, touching every corner of the retail community. Laurie's commitment to quality content and strategic PR has made Charisma a force to be reckoned with. With a keen eye for quality content, Laurie has become the go-to expert for ensuring that every message in the industry hits the mark. 

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

1. The Power of Fixed Ops in 2024:

In this dynamic conversation, Laurie and I explore the evolving landscape of the automotive industry. With a focus on fixed operations, we uncover the pivotal role they play in dealership profitability. Discover how recent industry shifts necessitate a renewed emphasis on Fixed Ops and why it's crucial for sustained success.

2. Five Ways to Make 2024 Your Most Successful Year:

Get ready for a goldmine of insights! Laurie shares five practical and proven strategies that can elevate your dealership's performance. From innovative recall campaigns to the game-changing impact of AI in service communication, we cover it all. Learn how forward-thinking dealerships are capitalizing on these trends to secure impressive profits and customer loyalty.

3. Disruptive Trends: Surcharges and Mobile Services:

Digging into specific trends, we explore the untapped potential in surcharges for credit cards. Laurie reveals how some dealerships are saving substantial amounts monthly by implementing surcharge fees. Additionally, we dive into the growing importance of mobile services and the white-glove experience that customers now expect, with real-world examples from industry leaders.

4. Harnessing the Power of AI:

AI isn't just a buzzword; it's a game-changer in automotive. Laurie walks us through real-world applications of AI, from noise reduction in service videos to creating professional responses from service advisors. Uncover how AI can analyze customer sentiment, ensuring a positive interaction and preventing potential issues before they escalate.

5. Bonus: Training as the Key to Success:

We close the episode with a bonus insight that shouldn't be overlooked – the critical role of training. Laurieemphasizes the need for continuous and varied training methods, both virtual and in-person, to keep your team at the forefront of industry best practices. Discover how companies like Quantum Five are disrupting the training landscape by prioritizing the human element.

Join us for an episode filled with actionable strategies, disruptive trends, and a vision for success in 2024. Laurie Halter's expertise and industry knowledge will leave you inspired and ready to take your dealership to new heights.

Listen to the episode featuring Laurie Halter for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Laurie Halter

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Aaron Watters is the President of OEM Interactive, a trailblazing digital marketing firm in the automotive space. 

In this episode discover how OEM Interactive has become one of the fastest-growing companies in the U.S. and earned its place among the most admired.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In the fast-paced world of Fixed Ops, every minute counts. Ever wondered how a company like OEM Interactive has not only kept up but surged ahead, earning a spot among the most admired and fastest-growing firms in the U.S.? Join me, Ted Ings, as I unravel the secrets with Aaron Watters, the man behind the success, in this riveting episode of the Fixed Ops Roundtable.

1. OEM Interactive Unveiled: Explore the background and journey of OEM Interactive, a full-service digital marketing firm that specializes in revolutionizing parts and accessories sales online.
2. Challenges in Fixed Ops: Aaron sheds light on the challenges faced by parts departments, focusing on the quest for increased sales and the critical need for time efficiency.
3. Introducing Parts Messenger Pro: Delve into the game-changing solution offered by OEM Interactive – Parts Messenger Pro. Discover how this innovative text-to-chat tool is transforming the user experience and boosting conversion rates.
4. The Evolution of Parts Sales: Learn how the landscape of parts sales has transformed with the rise of eCommerce, and how OEM Interactive is at the forefront, guiding dealers through this shift.
5. Efficiency in Fixed Ops: Aaron shares insights into time-saving techniques and tools, including a revolutionary standard operating procedure, that has made OEM Interactive exceptionally efficient in the e-commerce space.

Listen to the episode featuring Aaron Watters for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Aaron Watters

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

What if your customers never had to step foot in your dealership again, and still loved you for it?

That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of the biggest customer satisfaction and retention opportunities in automotive today.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Clint shares how his team helps dealerships roll out seamless remote experiences, from providing vetted, insured drivers to integrating directly with your DMS for data-driven scheduling and communication. We also dig into:

• Why “convenience is kindness” might just be the new foundation of loyalty.
• How Zapmoto’s transparency model lets customers track their vehicles like a DoorDash delivery.
• The unexpected impact of removing customers from the lounge and how it lifts RO dollars by up to 50%.
• What every dealer can learn from the on-demand economy (and how to make it work for fixed ops).

Clint’s passion for innovation, combined with his approach to dealership operations, makes this a must-listen for any leader looking to future-proof their service department and create experiences customers actually rave about.

If you’ve ever wondered how to deliver the Amazon-level convenience your customers expect, without breaking your processes, this episode is your blueprint.

Listen to the episode featuring Clint Curtis for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Clint Curtis

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

David Farabaugh is the Vice President of Strategic Opportunities at Quantum5.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

David Farabaugh, a seasoned professional with a passion for data and industry insights, shares his wealth of knowledge accumulated over a lifetime in the automotive business. As the VP of Strategic Opportunities at Quantum5, he brings a unique perspective to the challenges faced by dealerships today.

1. Fixing the 1 Million Retention Problem:

• Unveiling the staggering cost of employee turnover and its impact on dealership profit margins.
• The rich data repository at Quantum5 and how it transforms into actionable insights.

2. Hiring for Retention:

• Why the hiring process needs a slow, deliberate approach.
• The power of personality assessments and panel interviews in finding the right fit.

3. Communication:

• Adapting communication styles for the diverse workforce of today.
• The critical importance of intentional and frequent interactions for leadership presence.

4. Schedules and Compensation (DARE Model):

• The evolution of work schedules in attracting and retaining the Gen Z workforce.
• The success stories of dealerships adopting a four-day work week.

5. Onboarding and Career Planning:

• Unveiling the missing link in dealership processes: robust onboarding and career planning.
• The role of employee feedback through surveys and its impact on dealership culture.

Bonus Tip: NADA Workforce Study Participation:

• Why every dealership should participate in the annual NADA Workforce Study for invaluable insights.
• How this study can elevate your dealership's competitive edge and workforce strategies.

Join us in this eye-opening episode as we unravel the mysteries of employee retention, decode dealership success, and pave the way for a future where both employees and customers thrive.

For more information on Quantum5 and the groundbreaking work they're doing, visit quantum5.ai.

Listen to the episode featuring David Farabaugh for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, David Farabaugh

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Barb Edson is the Executive Vice President and Chief Marketing Officer at CDK Global.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

1. The Ascendance of Fixed Ops:

• Uncover the astonishing growth of fixed ops awareness over the past few years.

2. Consumer Experience in the Spotlight:

• Delve into why consumer experience has become the paramount focus for dealers.
• Barb shares CDK's research findings and how they are shaping the industry landscape.

3. Challenges Dealers Face Today:

• Explore the critical disconnect between what dealers focus on and what consumers demand.
• The glaring gap in transparent service pricing and its impact on consumer trust.

4. Digital Transformation in Fixed Ops:

• Understand the pivotal role of digital tools like video inspections, texting, and service scheduling.
• How CDK is partnering with dealers to drive business growth through unified workflows.

5. The Power of Transparency:

• Reflect on the evolution of transparency from sales to fixed operations.
• Why being transparent is a game-changer in retaining customers after the warranty period.

6. Navigating the Future with Digital Retailing:

• Barb shares insights on how digital retailing is reshaping fixed operations.
• The rise of connected car technology and its implications for dealers and consumers alike.

7. CDK's Commitment to Dealers:

• Uncover CDK's dedication to helping dealers navigate the digital transformation.
• From unified workflows to free access to cutting-edge technologies – a partnership for success.

Tune in as we unravel the complexities of fixed operations and gain actionable insights to propel your dealership into a new era of success. Get ready for an eye-opening conversation with Barb Edson, exclusively on this Episode. Stay tuned!

Listen to the episode featuring Barb Edson for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Barb Edson

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Kaylee Felio is the Sales and Marketing Manager at PartsEdge, Kaylee Felio is a trailblazer in the fixed ops world. With a passion for optimizing inventory processes, Kaylee has become a go-to resource for dealers and managers looking to revolutionize their approach to parts management.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

The conversation covers the significant rise of parts in fixed ops, the shift in perspective towards recognizing parts as valuable assets, and the technological revolution in parts management. Kaylee discusses the efficiency, automation, and support provided by PartsEdge, along with the challenges and solutions in inventory control. 

The episode also explores the onboarding process with PartsEdge, navigating DMS changes, and optimizing inventory for dealers. The discussion concludes with a glimpse into Kaylee's upcoming speaking engagement at NADA and exciting announcements from PartsEdge. Don't miss this insightful episode that delves into the transformative world of fixed operations and purposeful inventory management.

Listen to the episode featuring Kaylee Felio for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kaylee Felio

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mike Rich is the VP of Marketing at Revolution Parts, a leading player in the automotive parts industry. With his expertise, Mike has helped dealerships simplify the shipping process and maximize profitability.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode of the Round Table, we explore the intricacies of shipping auto parts, discuss the meteoric rise of online parts sales, and how Revolution Parts is leading the charge in simplifying the process for dealers. 

1. The Shipping Conundrum: Ted Ings and Mike Rich explore the complexities of shipping auto parts, from handling different sizes and weights to providing accurate shipping quotes to customers.

2. The Rise of Online Parts: Mike shares insights into the surging popularity of auto parts in the e-commerce landscape, especially since the onset of the COVID-19 pandemic.

3. Revolutionizing Shipping Rates: Learn how Revolution Parts has secured the best shipping rates for dealers, saving them up to 20% and making shipping a profit center.

4. The Game-Changer - Shipping Protection: Discover how Revolution Parts ensures that every package is 100% covered, protecting dealers from losses due to damaged, lost, or stolen shipments.

5. Local Delivery Excellence: Delve into the convenience of local delivery services, allowing dealers to get parts to their destination in under 30 minutes at an affordable cost.

6. Taking the Next Step: Mike provides insights on how dealers can get started with Revolution Parts and embark on their journey into online auto parts sales.

If you're a dealership looking to enhance your e-commerce game and improve your parts shipping, this episode is a must-listen. Don't miss out on the valuable insights and strategies shared by Mike Rich and Ted Ings!

Listen to the episode featuring Mike Rich for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Rich

Connect with Ted Ings and the Fixed Ops Roundtable:

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2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Patrick Reininger is the new CEO of Proactive Dealer Solutions and Brooke.ai. He is also an executive, in the global sales and business development field boasting an extensive 16 year track record. Throughout his career he has excelled in building teams specializing in SaaS, AI, Data and Tech platform sales and marketing. With 14 years of experience in management including budgeting, planning and full P&L responsibility Pat is widely acknowledged for leading teams. He is also renowned as a thought leader in Customer Experience Management, Owner Loyalty and Mobility as a Service (MaaS). 

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

The Consistent Challenges in the Automotive Industry; Pat reflects on the challenges faced by the industry and emphasizes the need for adaptation to meet ever changing customer expectations.

The Evolving Landscape of the Auto Industry; We delve into the transformations taking place in the industry such as electric vehicles evolving customer demands and how AI is shaping its future.

The Significance of Customer Experience; Pat underscores that in todays auto industry providing a customer experience is what sets businesses apart from their competitors.

The Role of AI in the Future; Pat shares valuable insights, into how AI can revolutionize customer experiences and drive cost reduction when powered by data and expertise.

Brooke.ai Making an Impact; Pat discusses real life examples of how implementing AI through Brooke.ai has improved call handling efficiency and increased appointment bookings.

Embracing Change; The significance of keeping technology current and relevant in the changing landscape of AI.

Innovation and Collaboration; Pat shares the companys strategies, for staying in technology advancements through client advisory boards and product innovation.

The Synergy Between Technology and People; We delve into the strength of Proactive Dealer Solutions and Brook.ai combining business development expertise with cutting edge technology.

Staying Inspired in a Fast Paced Industry; Pat discusses his drive. How he finds inspiration from the people around him and the passionate professionals in the industry.

Why You Should Tune In to This Episode;

Are you curious about how AI's reshaping the customer experience in the industry? Do you want to gain insights from a professional who is leading the way, into this new era? Join us as we explore the potential of AI in automotive uncovering how technology and expertise are shaping customer service, business operations making it a must listen for anyone invested in the future of auto industry.

Listen to the episode featuring Patrick Reininger for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Patrick Reininger

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Stephen Hill, the Service Director at i-10 Toyota in Indio, California. Steve is a figure in the Fixed Ops community, and in this episode, we delve deep into his remarkable automotive journey and the ever-evolving industry. 

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

1. Mastering Automotive Management; Steve shares his path from working in the aftermarket to becoming a manager. He reveals how his background in psychology and public administration played a role in shaping i-10 Toyotas' achievements.

2. Exploring i-10 Toyota; Get a look into the growth, geographic influence and exceptional team behind i-10 Toyota—a flourishing dealership operation located in Southern California.

3. Nurturing Future Talent in the Auto Industry; Steve provides insights into the challenges and opportunities of attracting individuals to join the automotive sector. He emphasizes the significance of coaching and fostering a culture to facilitate growth.

4. The Impact of Electric Vehicles (EVs) and Flat Rate Compensation; Steve discusses how electric vehicles are transforming the industry and explores payment structures that can help retain technicians.

5. Cultivating a Distinctive Culture; Discover why it is essential to build a team with shared values and culture within a dealership—a driver of success.

6. Expanding Into Non Mainstream Brands; Steve has announced the expansion plans for i-10 Toyota aiming to reach markets and cater to a range of customers by targeting off-brand service centers.

Get ready to dive into the future of vehicles, the increasing role of AI and the changing landscape of automotive technology. This episode offers insights that will pique your curiosity about the industry's future, electric vehicles and the impact of technology on service centers. Stephen Hill will guide us through this conversation as he shares his roadmap for success in an industry that is rapidly evolving. 

Discover how to cultivate a culture effectively, manage growth and stay one step ahead of competitors. Whether you're an automobile enthusiast or simply interested in what lies for transportation, this episode is a must-listen.

Listen to the episode featuring Stephen Hill for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Stephen Hill

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jim Sabino is the Fixed Operations Director at All American Ford, located in Paramus, Hackensack, New Jersey.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Why Mobile Service Matters:

As the automotive landscape evolves, mobile service takes center stage. In an engaging conversation with Jim Sabino, we explore why mobile service is not just a trend but a strategic move for customer satisfaction and business growth.

Behind the Scenes: The Mobile Service Blueprint:

Discover the hidden layers of success as Jim delves into the intricacies behind building a mobile service network. From capital investment to assembling the right team, Jim unveils the blueprint that makes mobile service a thriving venture.

Panel Insights: Ed Roberts, Mark Mickens, and More:

Jim reflects on the industry's trailblazers, giving due credit to visionaries like Ed Roberts and Mark Mickens. Learn how these pioneers are reshaping the automotive service space and setting new benchmarks.

The Road Ahead: Jim Sabino's Journey:

Embark on Jim's 38-year journey in the automotive industry, from his roots in a family dealership to becoming the Fixed Operations Director at All American Ford. His insights on learning from the past and adapting to change are both inspiring and invaluable.

Mobile Service: A Game-Changer for All American Ford:

Jim unveils All American Ford's strategic plans for mobile service expansion, offering a glimpse into the impactful role it plays in customer engagement, loyalty, and the overall success of the dealership.

The Mobile Service Advantage: Customer Convenience and Beyond:

Get a firsthand account of how mobile service is transforming customer experiences. Jim shares anecdotes and statistics that highlight the remarkable shift in customer perception and loyalty.

Mobile Service Workforce: Crafting a Future in Automotive:

Jim's call to action for individuals considering a career in the automotive industry is both compelling and timely. Discover why now is the perfect time to join a dynamic industry that values innovation, hard work, and continuous learning.

Looking Ahead: Insights for Peers and Dealerships:

As we approach the end of the year, Jim provides valuable advice to peers and fellow dealerships. From employee management to adapting to challenges, his wisdom sets the tone for a successful transition into 2024.

Join us as we wrap up an insightful conversation with Jim Sabino, where he shares his vision for the future. The journey to endless heights has just begun, and the automotive industry is in for transformative changes.

Engage with thought-provoking discussions on the mobile service revolution, gain insider perspectives from industry leaders, and discover why now is the time to embrace change.

Listen to the episode featuring Jim Sabino for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Guest Name

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Today we have a guest who is leading the way in transforming the automotive industry.

John Schulz is the Director of Special Finance & Executive Vice President at Streamline Auto Solutions by West Herr Automotive Group.

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What we discuss in this episode:

In this episode we will delve into the changing world of automotive financing discussing the challenges faced by dealerships and exploring the innovative solutions offered by Streamline.

Are you curious about whats happening in todays market? Are you interested in understanding the obstacles that dealerships encounter. How they cleverly navigate through them? Well get ready for a discussion! Throughout this episode John Schulz will share insights on topics including;

1.. Loan to Value; Discover why affordability and loan to value ratios are two factors that shape todays landscape of financing.

2. The Great Train Wreck; Gain knowledge about pitfalls that customers face when they end up buying vehicles they don't qualify for. Find out why Streamline was established to tackle this issue head on.

3. The West Herr Legacy; Explore the history and scale of West Herr Automotive Group – a network encompassing 39 dealerships with over 60,000 vehicle sales annually.

4. Streamlines Role; Understand why Streamline plays a role for dealerships involved in selling vehicles and how it simplifies complex financing scenarios.

Discover the benefits that Streamline Auto Solutions offers to dealerships and lenders resulting in increased conversion rates and enhanced profitability, for both parties involved.

Explore how efficient vehicle financing can have an impact on the fixed ops department leading to service quality and customer satisfaction.

By the conclusion of this episode you will gain an understanding of the challenges and opportunities within the industry as well as the innovative solutions provided by Streamline Auto Solutions. Prepare yourself to unravel the complexities of financing and optimize your dealership operations for success.

Join us for a conversation with John Schulz that will leave you with an appreciation for the intricate world of automotive financing. Don't miss out on this episode that promises to reshape your perspective, on the auto industry.

Listen to the episode featuring John Schulz for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Schulz

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mike Boyd, a 25 year veteran of the industry and the founder of vAutos iRecon platform has experience running used car departments. Faced with challenges and inefficiencies, in his work he created the software solution vAuto’s iRecon to address these issues. Boyds passion for reconditioning and streamlining processes has led dealer groups across the United States to adopt his technology revolutionizing their inventory practices and helping them thrive in the age.

👉 Register for the upcoming Fixed Ops Roundtable Event

In this episode we dive into the world of dealership reconditioning and its impact on the ever changing automotive landscape.

What we discuss in this episode:

Why is Consolidation Reshaping the Reconditioning Game?

Discover how industry consolidation has positively influenced reconditioning practices. Boyd sheds light on the importance of approaches among dealer groups, resource sharing. Ultimately driving higher profits. Learn how this consolidation allows dealerships to optimize expenses increase efficiency and adapt to market dynamics.

Decoding Reconditioning Strategies for Service Managers

Gain insights from Mike, on how service managers can approach reconditioning across dealership locations. Explore how traditional efficiency focused approaches are evolving in an era where dealerships are consolidating. Mike provides insights, on the planning that service managers should undertake to optimize resources and leverage data for an enhanced reconditioning process.

The Power of Group Perspective

Explore the spots that individual dealerships often overlook during the reconditioning process. Mike highlights the benefits of being part of a group, which allows dealers to learn from each others practices, foster growth and drive innovation. Gain an understanding of how a collective perspective can eliminate approaches and bring about needed change in the traditional mindset of the industry.

Communication Revolution; Tying it Back to the Car

Mike emphasizes the role of communication in reconditioning. Discover how advanced software solutions can connect all stakeholders remove obstacles and minimize disruptions.

Learn why effective communication is not about conveying messages but, about linking every piece of information to the vehicle itself ensuring that every action contributes to a comprehensive reconditioning strategy.

In this episode, we delved into the dynamic world of dealership reconditioning, exploring its impact on the evolving automotive landscape.

Listen to the episode featuring Mike Boyd for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Boyd

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mark Mickens, the Director of Retail at ES3.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

This episode is not just about the world of automotive fixed operations; it's a deep dive into the future, challenges, and innovations that are shaping the industry.

What We Discuss In This Episode:

Are you curious about the profound changes happening in the automotive world? Want to know how dealerships are staying ahead in the game? Wondering how the shortage of technicians is impacting the industry? If these questions have piqued your interest, then this episode is a must-listen.

1. A Shifting Landscape: The automotive industry is undergoing a transformation, and Mark Mickens provides invaluable insights into how dealerships are adapting to these changes. Discover the strategies and innovations that are keeping them ahead.

2. The Technician Conundrum: The shortage of skilled technicians is a problem affecting every corner of the industry. Mark delves into this challenge and explores how dealerships are attracting and retaining talent.

3. The Power of Convenience: Mobile service, express service, and pickup and delivery are becoming more than just perks; they're integral to the customer experience. Find out how dealerships are capitalizing on this convenience factor to stay competitive.

4. Ingenuity and Entrepreneurship: Mark shares stories of dealers overcoming obstacles with creativity and determination. Learn how they're solving problems unique to their locations, from limited parking to technician shortages.

5. The Uncertain Future: With the rise of electric vehicles and changing consumer preferences, there's a lot of uncertainty. Mark discusses how dealerships are navigating these uncharted waters and what it means for the future of the auto industry.

Why You Should Tune In:

The automotive world is evolving at an unprecedented pace, and Mark Mickens is at the forefront of these changes. Whether you're an industry insider or simply curious about the future of cars and service, this episode will give you a front-row seat to the innovations, challenges, and opportunities shaping the world of fixed operations.

So, join us in this engaging conversation and gain valuable insights that will elevate your understanding of the automotive industry. You won't want to miss out on the wisdom Mark has to offer, so hit that play button and prepare to be captivated!

Listen to the episode featuring Mark Mickens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mark Mickens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

What if you could turn every service appointment into a potential car sale… automatically?

In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

We dive into the real-world applications of artificial intelligence and machine learning in fixed ops, not as buzzwords, but as business tools that actually move the needle. Matthew breaks down how Affinitiv helps dealers cut vendor clutter, save real money, and communicate smarter with customers through personalized, behavior-driven messaging.

You’ll hear how:

•  AI can predict when your customers need service, even if they haven’t been back in months.
•  Machine learning can switch up communication automatically, from email to mail to increase engagement.
•  Dealer teams can identify exactly which 20 customers in the service lane are most likely to trade in today.
•  Consolidating vendors into one connected platform can unlock a smoother, more profitable workflow across departments.

Matthew also shares how Affinitiv’s tools help dealers not only retain customers but build long-term loyalty by uniting the fixed and variable sides of the business, something most stores are still trying to figure out.

If you’ve ever felt like your marketing is “busy” but not effective, or that your tech stack is more complicated than it should be… this episode will show you what the next evolution of dealership marketing really looks like.

👉 Hit play to find out how AI is reshaping the service drive, and why those who embrace it now will lead the next decade of retail automotive.

Listen to the episode featuring Matthew Wilmsen for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Matthew Wilmsen

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Jeremy Stephens is the Fixed Operations Director at the Hiester Automotive Group in North Carolina

He started his career as a technician to the role he now currently has. But that's not all; he's also a certified leadership coach under the tutelage of the renowned John Maxwell.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Have you ever wondered why Fixed Operations in the automotive industry are gaining so much attention? Ted Ings sits down with Jeremy Stephens to explore this intriguing shift.

In this episode, Jeremy discusses the growing prominence of Fixed Operations in the automotive industry. With keen insights, he sheds light on how this sector is becoming the backbone of dealerships, offering unique opportunities for innovation and growth.

From Gas Station Attendant to Leadership Coach

Jeremy's journey from a gas station attendant to a leadership coach is nothing short of inspiring. Find out how he turned an ordinary start into an extraordinary career.

Jeremy takes us on a trip down memory lane, recalling his humble beginnings at a gas station in North Carolina. Learn how his first automotive job and early experiences shaped his path towards leadership.

Unlocking the Secrets of Leadership

Discover the transformative power of leadership education as Jeremy shares how John Maxwell's teachings reshaped his leadership philosophy.

Jeremy shares a pivotal moment in his career when he stumbled upon John Maxwell's leadership content. Explore how this discovery ignited his passion for leadership and led him to become a certified John Maxwell coach.

Jeremy's Approach to Personal Growth

What drives Jeremy Stephens to keep reaching for new heights? Join us as we delve into Jeremy's relentless pursuit of self-improvement.

Jeremy shares his secrets for avoiding professional plateauing. Learn why personal growth is at the core of his leadership style, and how his commitment to self-improvement benefits both him and his team.

Episode Highlights:

• Why is Fixed Operations gaining prominence in the automotive industry, and what opportunities does it present?
• How did Jeremy Stephens transition from a gas station attendant to a leadership coach, and what lessons can you glean from his journey?
• What is the transformative power of leadership education, and how did John Maxwell's teachings impact Jeremy's leadership philosophy?
• Why is continuous personal growth the key to avoiding professional plateauing, and how does it benefit both leaders and their teams?
• What actionable advice does Jeremy have for leaders in the automotive industry as they navigate the second half of 2023?

Listen to the episode featuring Jeremy Stephens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jeremy Stephens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Shon Kingrey is the Vice President of Kayser Automotive Group.

In this episode we delve into the dynamic world of fixed operations, sharing insights, experiences, and the exciting changes happening in the automotive industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

"Adapting to New Challenges"

As Shon shares his transition to Kaiser Automotive Group and managing eight different stores, find out how he navigates the unique challenges posed by varying leadership styles and processes.

"The Power of Processes"

Explore the significance of implementing effective processes, like X Time and Traver, and the resistance that sometimes accompanies change. Learn how these tools revolutionize dealership operations.

"Sustaining a Seasonal Workforce"

Discover the strategies Shon employs to manage a seasoned workforce with maxed-out vacation time during the summer season in Wisconsin. Learn the importance of balancing workforce needs and employee satisfaction.

"2023: The Year of Fixed Operations"

Gain valuable insights into the challenges and opportunities awaiting the automotive industry in 2023. Shon Kingrey emphasizes the importance of retention, adaptability, and financial transparency in the year ahead.

Find out how Shon Kingrey experiences and insights can inspire your own journey, and uncover the keys to success in an ever-evolving industry. Don't miss this opportunity to gain a deeper understanding of the automotive world and discover how to thrive in the year ahead.

Listen to the episode featuring Shon Kingrey for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shon Kingrey

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Adam Arens is the CEO and President of the Patriot Automotive Group in New England. 

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, we dive deep into the world of automotive service, retail culture, and empowering dealership teams to meet evolving customer demands.

The Importance of Empowering Your Team

Explore how empowering dealership teams can bridge the gap between front-end and back-end experiences, ultimately enhancing customer satisfaction.

Adapting to Changing Customer Expectations

Understand the challenges dealerships face in the era of online shopping and how Adam Aarons emphasizes the importance of asking customers what they truly want.

The Art of Personalized Service

Delve into the strategies for providing uniquely tailored services, building stronger customer relationships, and creating a hassle-free experience.

Mobile Service: The Future of Convenience

Discover the potential of mobile service and how it can add value to the customer experience, offering a level of convenience that can set your dealership apart.

Nurturing Talent: Building a Skilled Workforce

Learn about innovative strategies for attracting and retaining talent in the automotive industry, and why growing your own technicians is crucial for long-term success.

Making Your Dealership the Best Place to Work

Explore the impact of creating a positive work environment and its direct correlation with reduced turnover and business growth.

How Will This Episode Captivate You?

Are you curious about the future of automotive service? Wondering how dealerships can empower their teams and enhance the customer experience? Eager to uncover innovative strategies for talent retention and growth in the automotive industry? This episode holds the answers you seek. Join us for an enlightening conversation that will transform your perspective on the automotive service landscape.

Listen to the episode featuring Adam Arens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Adam Arens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Brian Kramer is the Executive Vice President at cars.com and General Manager at Accu-Trade,  a true trailblazer in the automotive industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, we delve into the heart of Brian's expertise as he shares his groundbreaking insights on how dealerships can harness the power of Accu-Trade to triple their appraisal opportunities, streamline processes, and boost profitability.

Episode Highlights:

1. Unveiling the Power of Accu Trade

Brian takes us on a journey into the heart of Accu Trade's revolutionary impact. He highlights how this cutting-edge solution is enabling dealerships to appraise vehicles virtually anywhere, eliminating the need for traditional, time-consuming appraisal methods. Get ready to challenge your perception of what's possible in the automotive world.

2. Shifting Paradigms in Acquisition

Brian and Ted explore the fascinating biases and paradigms that have shaped dealership operations. From why dealers are willing to pay more for auction vehicles to the myths surrounding service drive acquisitions, you'll discover the mindset shifts that can exponentially enhance your dealership's success.

3. The Art of Empowerment

Through real-world examples and anecdotes, Brian uncovers the value of empowering dealership teams to embrace technology and optimize processes. Learn how dealerships like Peter Buller Toyota are appraising thousands of cars a month and reaping the rewards of higher margins and streamlined reconditioning processes.

4. Embracing Trust and Transparency

The conversation pivots to the core values that drive success in the industry. Brian shares his enlightening experience with Ed Roberts' dealership and how trust is the glue that binds successful dealership operations. Discover the simple yet powerful concept that can transform your dealership's culture and results.

5. Navigating the Road Ahead

As the automotive industry undergoes changes, Brian provides expert advice on how dealerships can adapt and thrive. Prepare for tighter market conditions by embracing efficiency, data-driven decisions, and the power of Accu-Trade's insights.

How Will This Episode Captivate You?

Are you ready to unlock the secrets of car valuations in the modern automotive industry? Join Ted Ings and Brian Kramer as they demystify the world of virtual appraisals, unveil the myths of service drive acquisition, and explore the future of vehicle acquisition. Learn how trust, data, and efficiency can revolutionize your dealership's success. This episode will captivate you with eye-opening insights and real-world examples, guiding you through the changing landscape of automotive retail. 

Listen to the episode featuring Brian Kramer for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Brian Kramer

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Les Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey.

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What we discuss in this episode:

In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing demand and capacity, and how leveraging technology can be the key to unlocking new levels of efficiency.

Episode Highlights:

1. The Crux of the Matter

Les Silver and Marcus Amen tackle the central question: how can dealers maximize technician productivity while ensuring quality work and customer satisfaction? The duo emphasizes the importance of turning hours into revenue and reveals the critical role capacity plays in the equation.

2. Identifying and Solving Capacity Issues

Marcus Amen discusses how dealerships can identify and tackle capacity problems. Is your shop scheduling enough work? Are technicians being efficient? Marcus shares practical insights.

3. The Role of Technology in Efficiency

Both Les and Marcus emphasize the pivotal role technology plays in improving efficiency. They discuss innovative solutions that provide real-time data on technician performance, enabling informed decision-making and performance improvement.

4. Bridging Generational Gaps

Les and Marcus agree on the need to make the auto repair industry attractive to the younger generation. Discover how technology can align with their expectations and why it's essential for the industry's future.

5. Monitoring Performance and Continuous Improvement

Our experts share strategies for monitoring performance and identifying areas for improvement. They stress the importance of measuring data in real-time and making incremental changes to boost productivity.

6. The Technician's Perspective:

Marcus dives deep into the technician's world, highlighting the challenges they face and the need for efficient processes. He explores how transparent communication and streamlined workflows contribute to a technician's performance and satisfaction.

In this episode, you'll find answers to thought-provoking questions like:

1. Why is technician productivity essential for your dealership's success?
2. What can you do to maximize your technicians' capacity without overloading them?
3. How can technology transform the way you manage your shop's workflow and efficiency?
4. What steps can you take to attract and retain the next generation of skilled technicians?
5. Why is transparency the key to addressing productivity and capacity issues?

Join us as we explore these critical topics and gain insights from industry leaders Les Silver and Marcus Amen. 

Listen to the episode featuring Les Silver and Marcus Aman  for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Les Silver and Marcus Aman 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Leonard Bellavia is a Founder and senior partner at Bellavia Blatt PC Dealer Law.

He is a nationally recognized authority in the field of automotive franchise law who spent his life in the automobile business, as his family once owned one of the largest dealer groups in the New York area. Mr. Bellavia represents thousands of automobile dealerships across the country in all aspects of practice areas, and has been instrumental in negotiating the sales of hundreds of dealerships.

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What we discuss in this episode:

In this episode, Leonard dives deep into the state of the automotive retail industry, shedding light on the crucial issues that dealerships are facing in the ever-evolving landscape.

The Crossroads of the Industry: Leonard Bellavia introduces the concept of being at a critical crossroads in the automotive retail industry, where dealerships must proactively protect their franchise system's integrity. He explores why dealers need to take action now and highlights the significance of dealer associations uniting to safeguard dealer protections.

Manufacturers' Strategies and Responses: Leonard discusses the tactics manufacturers use to test the waters in the industry, such as direct sales and new product introductions. He explains how dealers' responses, or lack thereof, set the tone for manufacturers' actions and emphasizes the need for dealers to stand up and protect their interests.

Over-the-Air Updates and Consumer Impact: The conversation shifts to the potentially harmful effects of over-the-air updates on dealerships' fixed operations departments. Leonard breaks down the revenue implications and argues that these updates are detrimental to consumers, emphasizing dealers' role as advocates for consumer choice and competition.

Retail Warranty Reimbursement: Leonard delves into the complex world of retail warranty reimbursement, stressing the importance of understanding and properly utilizing state statutes to secure fair compensation for dealerships. He shares insights into the pitfalls dealers should avoid and explains why seeking professional legal assistance is vital for maximizing reimbursement.

Protecting Consumers Through Legal Standing: Leonard addresses the challenge of dealers having legal standing to challenge manufacturers' actions. He discusses how state associations are working to obtain legal standing on behalf of dealers, enabling them to take legal action without fear of repercussions and ensuring consumer protection.

This episode tackles critical issues affecting dealerships' bottom line, consumer rights, and the very essence of the franchise system. You'll be captivated by the insights shared by Leonard Bellavia, a veteran in the field, as he unveils the complexities, challenges, and opportunities that dealers face. 

Listen to the episode featuring Leonard Bellavia for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Leonard Bellavia

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode of the podcast, Ted Ings sits down with Robert Migliaccio, an exceptional leader at Carter Myers Automotive, who has revolutionized the company's approach to employee growth and development, to discuss the company's remarkable success and their unique approach to employee growth and development. 

Robert shares his journey from the beginning, how he strategically leveraged social media, and his pivotal role in fostering a culture of ownership among employees.

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What we discuss in this episode:

Discover the secrets behind CMA's rise to success and how they've managed to maintain their reputation as a customer-centric, employee-driven automotive powerhouse for nearly a century.

• Discover the secrets behind Carter Myers Automotive's incredible growth and success.
• Learn how social media played a pivotal role in transforming the dealership's reach and reputation.
• Understand the unique employee growth initiatives that set Carter Myers Automotive apart.
• Gain insights into the power of mentorship and accountability in personal and professional development.
• Be inspired by Robert's personal journey of transformation and how it influenced his professional success.

How Will This Episode Captivate You?

Witness a dealership that's breaking the traditional stereotype? Discover how Carter Myers Automotive is changing the game and rewriting the rules of the automotive industry.

Learn about Robert Migs' personal transformation and how he took charge of his own growth journey, inspiring others to do the same.

Find out how CMA's unique training strategies and mentorship programs are shaping a culture of continuous growth and empowerment.

Uncover the power of social media in building brand reputation and fostering customer connections that extend beyond borders.

Gain valuable insights into leadership development and how it drives success at every level of the organization.

Are you curious about what sets Carter Myers Automotive apart from other dealerships? Wondering how social media can transform a business's online presence? Eager to learn the secrets of building a company culture that empowers growth and thrives on employee ownership?

Tune in to this episode to be inspired by the incredible journey of Robert Migliaccio and Carter Myers Automotive. Discover how they're breaking barriers, fostering personal growth, and creating an all-inclusive dealership experience like no other, from empowering employee growth to building a supportive family away from home. 

Listen to the episode featuring Robert Migliaccio for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Robert Migliaccio

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Damon is the Service Manager at Sherwood Ford in Sherwood Park Alberta Canada. He oversees the day to day operations of Western Canada’s largest Ford store known as the Service Fixer. Damon has pushed the boundaries of what is capable in an automotive service department. 

In this episode we dive into uncharted waters with our guest who is also visionary in the automotive repair industry and a true advocate of Blue Ocean Strategy. In this episode, we explore the concept of Blue Ocean Strategy and how it can revolutionize the way dealerships and repair shops approach their markets.

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What we discuss in this episode:

What is Blue Ocean Strategy and Why is it Important?

In this section, we explore the fundamentals of Blue Ocean Strategy, a groundbreaking concept developed by business strategy experts. Instead of competing for market share in a saturated, "red ocean" with cutthroat competition, Damon explains how dealerships and repair shops can seek out untapped markets, the "blue ocean," where they can dominate and thrive.

Challenges and Opportunities in Embracing The Blue Ocean Strategy

Discover how Damon and his team navigated obstacles unique to the Canadian market, including colder climates and the scarcity of charging infrastructure for electric vehicles (EVs). Despite these challenges, they embraced EVs as the new frontier and found inventive ways to excel in this space.

Unlocking New Revenue Streams through Blue Ocean Strategy

Damon shares valuable insights on the importance of exploring new revenue streams beyond traditional offerings. Ideas like subscription services, bundled packages for EV owners, and extended warranties on repairs present exciting opportunities for dealerships and repair shops to thrive in the ever-changing automotive landscape.

Embrace Change and Forge Ahead

Damon also emphasizes the need to let go of old ways and embrace change in the automotive industry. With the rapid advancements and shifting consumer preferences, being adaptable and open to new ideas is crucial for long-term success.

Why Should You Listen?

Are you ready to dive into uncharted waters and discover the untapped potential of Blue Ocean Strategy in the automotive repair industry? This episode will challenge your perspective, spark your creativity, and inspire you to think beyond the conventional boundaries. Learn from real-life success stories and explore how embracing innovation can set your dealership or repair shop on a path to dominance in your market.

Listen to the episode featuring Damon Egan for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Damon Egan

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mike Rich is the Vice President of Marketing at RevolutionParts.

In this episode we delve into a revolutionary new tool released by RevolutionParts that tackles the age-old problem of obsolescence in the automotive industry.

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What we discuss in this episode:

The Obsolescence Challenge

About 25% of dealers struggle with obsolete parts accumulating in their inventory, leading to wasted space and financial losses. But is there a way to turn this problem into an opportunity?

Introducing the Obsolescence Tool

Mike Rich introduces the game-changing "Obsolescence Buster" tool, an ingenious dynamic pricing tool designed to address the obsolescence issue head-on. He elaborates on how RevolutionParts integrates with dealers' DMS inventory, automating the process of identifying and tagging obsolete parts based on specific rules set by the dealer and offers custom pricing on obsolete parts, making them more attractive to potential buyers.

The Path to Revolution

Mike reveals the backstory behind the development of the tool. He shares how dealers have been manually tackling the obsolescence problem for years and explains RevolutionParts vision to automate and optimize the process to help dealers gain more from their obsolete parts. Learn how RevolutionParts developed this innovative solution over time, refining their strategies to empower dealers and streamline their processes. The tool ensures real-time management of obsolescence, preventing a backlog of unwanted parts and making obsolete inventory a thing of the past.

Unlocking the Power of eBay

Mike explains how the platform's eBay integration opens up new avenues for dealers to reach actively engaged buyers looking for hard-to-find parts. He shares the success stories of dealers who have seen significant growth in sales after partnering with RevolutionParts. The integration with eBay opens up a vast network of active buyers, enhancing the chances of selling obsolete parts at premium prices.

Beyond eBay: Expanding Opportunities

Mike highlights that RevolutionParts goes beyond eBay, providing additional platforms to help dealers sell their obsolete parts effectively. He discusses plans for an obsolete parts marketplace and how dealers can reach out to wholesale buyers through B2B channels, expanding their reach and revenue potential.

Join Ted and Mike as they unravel the secrets of RevolutionParts' Obsolescence Tool and explore how dealers can transform their obsolete parts inventory into a lucrative opportunity. Say goodbye to the obsolescence dilemma and embrace a revolutionary way to sell parts in the digital age.

Get ready to embrace the digital revolution in parts sales!

Listen to the episode featuring Mike Rich for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Rich

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Eric Foster is the president of DealerVantage, a cutting-edge technology company transforming the automotive retail industry.

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What we discuss in this episode:

In this episode, they explore the origins of DealerVantage, its mission to provide data-driven customer insights to empower fixed ops leaders, and how their innovative solutions enable dealerships to excel in customer service and drive more customer pay work.

But it doesn't stop there. Ted and Eric discuss the unique selling proposition of DealerVantage, its ability to uncover all the vehicles registered at a customer's address, and the practical applications of this information for dealerships. Whether it's engaging customers in the service lane or targeting marketing campaigns, DealerVantage streamlines operations, increases profitability, and enhances the overall customer experience.

What sets DealerVantage apart from the competition? It's their commitment to simplicity. With easy integration into dealership management systems (DMS) and a user-friendly interface, getting started with DealerVantage is just a few clicks away. The best part? The first few months are commitment-free, allowing dealerships to experience the value firsthand before making a decision.

Discover how DealerVantage contributes to solving common industry challenges, such as inventory shortages, technician shortages, and evolving customer expectations. By providing actionable insights, DealerVantage empowers dealerships to thrive in the face of these trends, leveraging personalized experiences, driving customer pay work, and enhancing overall profitability.

This episode will captivate you with thought-provoking questions: How can dealerships tap into hidden opportunities within their customers' households? How can they leverage customer insights to drive marketing campaigns and source quality used inventory? How can DealerVantage streamline operations and create a seamless experience for customers?

Don't miss out on the opportunity to gain an unfair advantage in the automotive industry. Tune in to this episode with Eric Foster, president of DealerVantage, and discover how their innovative technology is revolutionizing the way dealerships operate and succeed.

Listen to the episode featuring Eric Foster for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Eric Foster

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

What if the car you just sold still remembers the last owner’s life?

Their texts. Their contacts. Even their credit card.

Yeah, that’s happening more often than you think.

In this episode, I sit down with Merry Marwig, VP of Marketing at Privacy4Cars, live from Rohrman Automotive Group in Schaumburg, Illinois, to talk about one of the most overlooked (and fast-growing) challenges in automotive retail: data privacy inside vehicles.

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What we discuss in this episode:

We explore what actually happens to personal data when a car changes hands, from trade-ins and loaners to rentals and EVs, and the eye-opening risks that come with connected car technology. Merry shares some shocking real-life stories (including one where a driver unknowingly charged someone else’s credit card just by plugging in their EV), and we unpack what dealers can actually do to protect their customers, and themselves, from these privacy pitfalls.

You’ll also learn how new state laws like New Jersey’s are forcing dealerships to adapt, how dealers across the country are turning data deletion into a revenue and marketing advantage, and why privacy might just become the next customer satisfaction battleground.

If you’ve ever wondered what happens to all the data we leave behind in our cars, or how your dealership can get ahead of this new wave of compliance and trust, this episode will change the way you look at vehicle turn-ins forever.

Listen to the episode featuring Merry Marwig for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Merry Marwig

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Skyler Chadwick is the Director of Product Consulting at Cox Automotive, Xtime.

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What we discuss in this episode:

In this episode they dive into the changing landscape of the automotive industry, with a particular focus on fixed operations. Skyler shares valuable insights from his conversations with dealerships and highlights the shift in priorities from variable to fixed ops.

Discover the why and how behind this strategic shift as Skyler delves into the importance of fixed operations for dealerships' growth and customer retention. With a fascinating look at the opportunities within fixed operations, Skyler emphasizes the need for dealerships to adapt and optimize their service departments to thrive in the evolving market.

But what sets high-performing dealerships apart from the rest? Skyler reveals the key drivers of success and shares data from Cox Automotive's research on forward-thinking dealerships. Find out how these dealerships achieve impressive profit gains and increased efficiency by implementing advanced tactics and embracing transparency, optimization, and integration.

Prepare to be intrigued as Ted and Skyler explore the evolution of service experiences. From transparency becoming a central focus to the rise of personalization and customer control, they discuss the importance of meeting consumer demands and enhancing the overall dealership experience. Discover the impact of innovative communication options like video chat and online payment, which provide convenience, trust, and transparency to customers.

As the conversation unfolds, Skyler reveals the future of service on the retail side. Gain insights into upcoming trends such as time slot marketing, mobile check-ins, and integrated ride share bookings. Moreover, understand how automation and integrations can streamline service departments, creating a smoother operation and enhancing the technician and advisor experiences.

Join Ted Ings and Skyler Chadwick in this thought-provoking episode as they unravel the future of fixed operations and unveil the keys to dealership success through transparency, personalization, and customer-centric strategies. Don't miss this opportunity to gain valuable insights and discover how your dealership can thrive in the ever-evolving automotive industry.

Listen to the episode featuring Skyler Chadwick for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Skyler Chadwick

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Edna Pham is an Automotive Technician at Cavender Auto Group. With over 5 years of experience in the field. Edna has honed her expertise in various automotive systems, including charging, electrical, body, brakes, chassis, engine, differential, HVAC, and suspension. She holds a Section 609 certificate in HVAC repairs and is certified in safety and emissions.

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What we discuss in this episode:

• Edna's path to becoming an automotive technician
• The challenges faced by women in the industry and how to overcome them
• The supportive environment at Cavender Auto Group
• Edna's advice for young women pursuing a career in automotive
• The significance of perseverance, self-reliance, and continuous learning

In this episode host Kara Delaine sits down with Edna Pham, an automotive technician at Cavender Auto Group. Edna shares her inspiring journey of how she entered the field and discusses the challenges and triumphs of being a female technician in a male-dominated industry.

Join Kara as she delves into Edna's story, exploring her passion for cars and her determination to succeed. Edna reveals how her interest in automotive technology sparked during high school and led her to pursue a degree in the field. Despite being one of the few females in her college classes, Edna remained undeterred, working hard to establish herself as a competent technician.

Throughout the conversation, Edna opens up about the obstacles she has faced and offers valuable advice to young women considering a career in the automotive industry. She emphasizes the importance of perseverance, self-reliance, and the willingness to continuously learn and improve.

Discover how Edna's experiences and insights challenge stereotypes and encourage others to pursue their dreams fearlessly. Her story showcases the supportive environment at Cavender Auto Group and the dedication of her colleagues. Together, they form a unified team, breaking barriers and building a stronger automotive community.

How Will This Episode Captivate You?

In this captivating episode, you'll witness the inspiring journey of Edna Pham, a female automotive technician who defies stereotypes and excels in her field. Edna's story highlights the importance of pursuing one's passion and embracing challenges head-on. Whether you're a car enthusiast, a young person considering a career in the automotive industry, or simply interested in personal triumphs, this episode will captivate you with its authenticity and encourage you to embrace your own aspirations.

Join us for an empowering conversation that will leave you inspired and motivated to pursue your dreams, no matter the obstacles. Edna's story reminds us that breaking barriers is possible and that passion and dedication can lead to a rewarding and fulfilling career. 

Listen to the episode featuring Edna Pham for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Edna Pham

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Chris Saraceno is a business executive, real estate investor, speaker and leader who has, over the past 38 years, discovered what surrounding yourself with the happy and prosperous people, coupled with hard work, can bring over a lifetime.

Chris has been a featured speaker at numerous conventions and has published hundreds of articles both online and in business magazines. While he speaks on a wide range of topics, the goal of all this activity is the same: to support people in achieving their potential and live their best life.

In this episode of Ted Ings Podcast, Kara Delaine interviews special guest Chris Saraceno, author of the bestselling book "The Theory of Five" and representative of Kelly Automotive Group.

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What we discuss in this episode:

The Theory of 5 is a lifetime process; it only stops on the day we die. The Theory, which can be used by anyone at any stage of life, is based on selecting mentors in the five most significant areas of a person's life - spirituality, marriage, parenting, business and finance, and health. These men and women will guide and support us towards fulfilling our ultimate potential in each area.

Throughout the conversation, Chris explains how the Theory of Five can be applied not only to personal life but also to professional settings like dealerships. By implementing this philosophy, employees experience a positive transformation that leads to increased productivity and a happier work environment.

The episode also delves into the different options for learning the Theory of Five, including a live masterclass and a self-led masterclass. Listeners are encouraged to explore these opportunities to enhance their own lives and relationships.

The interview concludes with an exploration of the powerful influence of the people we surround ourselves with. Chris emphasizes the importance of seeking out individuals who inspire greatness in various aspects of life, encouraging listeners to ask positive presuppose questions that lead to growth and fulfillment.

How Will This Episode Captivate You?

Are you searching for ways to improve your life and achieve a state of happiness and prosperity? In this episode, Chris Saraceno shares his transformative philosophy, the Theory of Five, which provides a roadmap to unlocking your best life. Through engaging anecdotes and practical advice, Chris reveals how surrounding yourself with the right people and asking empowering questions can lead to profound personal and professional growth. Discover the secrets to creating a positive, vibrant atmosphere in your own life, and gain valuable insights on how to thrive in spirituality, relationships, parenting, business and finance, and health and fitness. Tune in to this captivating episode and start your journey towards a life of fulfillment and success.

Listen to the episode featuring Chris Saraceno for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Chris Saraceno

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jim Roche is the founder and the executive chairman of WarrCloud -  a SaaS business which delivers a new and totally unique AI-enabled service to the retail automotive vertical, automating the auto dealer’s administration of warranty claims.

In this episode we discuss the exciting and transformative changes happening in the warranty processing industry. Jim shares insights into how technology is disrupting the traditional manual processes and driving significant growth in warranty revenue.

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What we discuss in this episode:

With the normalization of vehicle sales profitability and the rise of electric vehicles, warranty processing is taking center stage. Jim shares insights on how the pendulum is swinging back to service as the majority profit driver in the automotive industry. He highlights the challenges and opportunities in the customer pay environment, with the rise of electric vehicles and the need for warranty revenue improvement. Jim also emphasizes the critical role of compliance and the impact of state franchise tax laws on warranty reimbursement rates. He introduces the concept of warranty claims processing automation and explains how it can streamline the entire claims submission process, improve efficiencies, and enhance the guest experience. 

Jim reveals that warranty is expected to be the most likely driver of revenue improvement going forward, with projected growth of nearly 20% through 2026. The increase in new vehicle sales and the higher warranty costs associated with electric vehicles contribute to this significant growth opportunity.

However, the traditional manual and inefficient warranty claims processing is becoming a challenge. Jim highlights the decline of W2 employees handling warranty at dealerships, with younger generations showing little interest in the role. Furthermore, OEM compliance requirements are becoming stricter, and state franchise tax laws are shifting, impacting warranty reimbursement rates.

To address these challenges, Jim emphasizes the need for technology-driven solutions. He introduces WarrCloud's warranty claims automation platform, explaining how it automates the entire claims submission process. This automation streamlines operations, saves time, and increases efficiency, allowing dealership personnel to focus more on enhancing the guest experience.

Why should you listen to this episode?

Jim Roche sheds light on the disruptive forces at play and highlights the immense growth opportunities available in the warranty sector. The discussion emphasizes the need for technology-driven solutions and showcases the transformative power of automation in streamlining operations and improving the guest experience.

Listen to the episode featuring Jim Roche for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jim Roche

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Tim Hardin is the global senior Vice President of Epicor, a renowned name in the industry. 

Tim provides valuable insights into Epicor's 50-year journey, highlighting their extensive experience in market intelligence, manufacturing, distribution, and retail solutions. 

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What we discuss in this episode:

We discuss Epicor's long history and its role in providing market intelligence, manufacturing, distribution, and retail solutions for various verticals, with a focus on automotive. Tim explains how Epicor pioneered the digital transformation of parts catalogs in the '80s, enabling easier access to information for businesses. As vehicles age and the demand for servicing increases, Epicor is pivoting towards the franchise dealer space, driven by market demand.

Tim highlights the importance of information and data in servicing vehicles efficiently and ensuring parts availability. Epicor aims to have any part available for any vehicle within 30 minutes, using their electronic parts catalog and AI tools for preventative and predictive maintenance. By streamlining the process, dealers can focus on customer pay and enhance the customer experience.

With disruption in the supply chain, parts availability has become crucial. Epicor's extensive parts catalog and global supplier network enable dealers to identify gaps and optimize inventory. Tim emphasizes the need for dealers to invest in the broader market and leverage technology to simplify parts acquisition and improve profitability. As vehicles age and customers hold onto them longer, dealers can capitalize on the opportunity to own the customer experience beyond new vehicle sales.

Why should you listen to this episode?

• Discover how Epicor revolutionized the automotive industry by digitizing parts catalogs in the '80s, making information more accessible and improving operational efficiency.
• Learn how Epicor's extensive data and AI tools enable dealers to optimize parts availability and streamline servicing processes.
• Understand the current market trends, such as customers holding onto their vehicles longer and the impact on dealership fixed operations.
• Gain insights into the benefits of investing in the broader market and leveraging technology to enhance the customer experience and drive profitability.
• Find out how Epicor's solutions can help dealers navigate supply chain disruptions, improve parts acquisition, and maintain customer loyalty.

Tim Hardin's extensive knowledge and industry insights will intrigue listeners as they explore the challenges and opportunities dealers face in an ever-changing market. The discussion around leveraging technology, data, and customer-centric approaches will leave you eager to learn how Epicor's solutions can revolutionize your dealership. 

Listen to the episode featuring Tim Hardin for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Tim Hardin

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode Ted Ings welcomes panelists Ed Roberts, Mark Mickens, and Kara Delaine to discuss the paradigm shift in automotive servicing and the rise of mobile service trucks. Discover how convenience and customer-centricity are driving the industry forward, and why dealerships must adapt to meet customers on their terms. 

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Ed Roberts shares his perspective on the growing customer desire for convenience. He emphasizes the importance of shifting the mindset from "I can't" to "I can" in order to provide customers with the convenience they seek. By increasing shop capacity, reducing loan car fleets, and embracing mobile service, dealerships can cater to customer preferences and prepare for the future, including the rise of electric vehicles (EVs).

Mark Mickens chimes in, highlighting the impact of the pandemic on customer thinking. He mentions how independent repair companies are already capitalizing on the trend and providing services directly to customers at their homes. Mark shares an interesting anecdote about his neighbor, who owns three Teslas and has never visited a dealership for servicing. Instead, a mobile service team comes to his home, reinforcing the growing shift towards convenience and mobile solutions.

Ed explains the importance of preparing for the influx of EVs on the market and capturing 100% of the service business. He emphasizes the need for dealerships to adapt and offer mobile tire truck services, as EV owners are accustomed to having their vehicles serviced at their location. By doing so, dealerships can outshine the aftermarket competition that is ill-equipped to handle EV servicing.

Episode Highlights:

Missed Appointments and the Need for Convenience: We highlight the value of reaching out to customers who miss appointments and offering mobile service as an alternative. 

The Loyalty of Mobile Service Customers: Once customers experience the ease and efficiency of mobile service, they won't want to go back. The convenience and speed of mobile service foster customer loyalty, making it a game-changer for dealerships. 

Connected Services: Predictive Diagnosis and Customer Experience: Connected vehicle data allows dealerships to proactively reach out to customers regarding vehicle issues. The ability to analyze the data and offer solutions, such as dispatching a mobile service truck to diagnose and resolve the problem, significantly enhances the customer experience.

Convenience as a Closing Process and Differentiator: The need for dealerships to communicate the convenience and added value of mobile service during the sales process. By highlighting the time-saving and customer-centric aspects, dealerships can set themselves apart from competitors.

Listen to the episode featuring Ed Roberts, Mark Mickens, and Kara Delaine for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Ed Roberts, Mark Mickens, and Kara Delaine.

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

1. Insight into the Life of a Technician: Discover the day-to-day experiences of a skilled technician and gain a deeper understanding of the challenges they face and the rewards they enjoy.
2. Breaking Barriers: Learn about Sarah's journey as a woman in a male-dominated industry, the support she has received, and the opportunities available for women in automotive.
3. Unveiling the Unexpected: Delve into fascinating stories of unusual vehicle issues and how Sarah and her team tackled them, showcasing the intriguing aspects of automotive diagnostics.
4. Navigating the Future: Gain valuable insights into the shift towards electric vehicles and the evolving role of technicians in an increasingly electronic-focused industry.
5. Words of Encouragement: Sarah's advice for aspiring technicians, especially women, will inspire listeners to overcome obstacles, embrace their passion, and pursue fulfilling careers in the automotive field.

1. Regist

David Reinicke is the president of Automotive Warranty Network (AWN).

In this episode David discusses the crucial role of proper warranty claims administration in the automotive industry. As the leading authority in the field, David sheds light on the importance of efficient warranty processing, accurate documentation, and proactive auditing to help dealerships maximize their revenue while minimizing the risk of audits.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Ted and David delve into the significance of proper warranty claims administration, emphasizing the financial aspect of collecting and retaining the right amount of money. They discuss how dealership metrics, such as the percentage of claims accepted on the first attempt, claim submission time, and adherence to proper labor operations, impact a dealership's relationship with manufacturers and their overall performance evaluations.

The episode explores the increasing importance of warranty claims as a percentage of service revenue and the growing complexity of modern vehicles, which necessitates heightened attention to warranty processes. David highlights how manufacturers closely monitor dealerships' warranty claims, making audits a reality rather than a mere concern. He explains AWN's auditing services, which simulate manufacturer audits and help dealerships identify and rectify potential issues before official audits occur.

This episode offers invaluable insights into the often overlooked yet critical aspect of proper warranty claims administration in the automotive industry. By listening to this episode, you will discover:

1. The comprehensive services provided by AWN and how they streamline warranty claims administration.
2. The financial implications of accurate warranty processing and the impact on dealership metrics and manufacturer relationships.
3. The significance of proactive auditing in preparing dealerships for manufacturer audits and minimizing chargebacks.
4. The common pitfalls and mistakes that lead to chargebacks and how to avoid them.
5. The benefits of partnering with a trusted warranty claims administration company like AWN to ensure compliance and maximize revenue.

This episode offers a behind-the-scenes look at the intricate world of warranty claims administration and audits, showcasing the vital role it plays in the success of automotive dealerships. From uncovering the financial significance of accurate warranty processing to revealing the most common audit chargebacks, Ted and David provide valuable insights that will captivate listeners seeking to optimize their warranty operations. By understanding the importance of proper warranty claims administration and the potential risks involved, you will gain a fresh perspective on how to enhance efficiency, minimize audits, and maximize returns in your dealership.

Listen to the episode featuring David Reinicke for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, David Reinicke

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Sarah Vantine is the vice president of Sales at Quantum Five. Sarah’s passion is helping automotive dealers succeed by creating business development strategies that remove roadblocks, empower people, and elevate the customer’s experience.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Sarah talks about her positive outlook on being a woman in the automotive industry and the opportunities that are now available to women. She also shares her passion for putting people first and believes that if employees are happy and feel empowered, customers will be happy too. Having a culture that allows people to grow and explore different facets of themselves is important for personal development, which ultimately benefits the business. Sarah emphasizes that people are what make or break a business, and taking care of employees is a good business strategy.

According to Sarah, the largest demand or skillset in which dealership personnel are wanting or needing is clarity about their career journey. Sarah believes that people are hungering for a roadmap to help them understand where they can go in their career and how to get there. At Quantum Five, they are working on exciting projects to help people in the automotive industry find the clarity they need to succeed.

Sarah's positive outlook on women in the automotive industry and her passion for the "people first" approach make this episode an inspiring listen. She provides valuable insights into how to create a culture that benefits both employees and customers. By focusing on personal development and providing clarity about career paths, businesses in the automotive industry can create a positive and thriving workplace.

Listen to the episode featuring Sarah Vantine for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Sarah Vantine

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Kara Delaine is the Vice President at Ted Ings’ Fixed Ops Roundtable and a prominent figure in the automotive industry. She's an ambitious spirit who strives to remain authentic and transparent while broadening our society's knowledge about the automotive industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode Kara Delaine shares how she stumbled upon the automotive industry by accident, which eventually led her to fall in love with it. The conversation turns to the topic of women in the industry, where Kara emphasizes that the automotive industry is not just for men, and how it's crucial to have a diverse range of perspectives. She credits her success to the people who believed in her and her passion for the industry.

Michael and Kara discuss the challenges of working in the automotive industry, especially as a woman, and how it can be an opportunity to rise above expectations. Kara shares her positive experiences with amazing mentors like Ted Ings and Eric Barbosa, who encouraged her to succeed in a predominantly male industry. Despite being aware of the negative narrative surrounding women in automotive, Kara believes that women are essential to the industry's growth and encourages listeners to focus on the opportunities in the industry rather than the negatives.

Throughout the conversation, Kara and Michael's passion for the automotive industry is palpable. They share insights into the industry and discuss how their experiences have shaped their views. The episode ends with Kara's advice to anyone interested in entering the automotive industry: be passionate, never stop learning, and always seek opportunities for growth.

Listen to the episode featuring Kara Delaine for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kara Delaine.

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Ever notice how dealers don’t think about payment solutions until there’s a problem?

That’s where things can get messy.

In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinois.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

• What makes a dealership-specific payment platform different from just another processor.
• Why integration with your DMS isn’t optional anymore.
• What a “good install” actually looks like.
• The kind of real, human support that can make or break your dealership’s cash flow and customer experience.

Sandy also shares why Dealer Pay shows up in person during installs, training employees department by department so the system actually works in the real world, not just on paper.

If you’ve ever been bounced around by generic customer service and left without a solution for days, you’ll understand exactly why this conversation matters.

This is more than just about payments. It’s about delivering a seamless, trustworthy experience for both your employees and your customers.

Listen to the episode featuring Sandy Nyiri for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Sandy Nyiri

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement

Shon Kingrey is the Vice President of Fixed Operations, Kayser Automotive Group. Shon is a well-known figure in the fixed ops community, and his focus has always been on employees and customers.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode we discuss the recent changes in Shon's career and the industry as a whole. We explore the shift towards a focus on employee satisfaction and work-life balance, particularly for the new generation of workers who prioritize these aspects over money. Shon emphasizes the importance of providing tools and resources to make employees' jobs easier and to promote a positive work environment.

Shon talks about the group he works for and the importance they give to their employees. The three brothers who run the group have pictures of their 40 plus year employees on their walls. They allow their employees to go home at six o'clock so they can have dinner with their families. They prioritize their employees' personal lives, ensuring they have time for dinner with their families and maintaining a healthy work-life balance. Shon believes that it is important to focus on employees and their needs. He talks about the tools that can make their job easier and how they can contribute to the gross and net of the company.

Shon also talks about resistance in implementing change in an organization. Shon talks about how uncomfortable change can be and how resistance is a natural reaction when new ideas are brought to the table. He shares how he dealt with pushback and interesting conversations while implementing change. He emphasizes the importance of having buy-in from the top and getting everyone on board. Shon also talks about how he monitors status phone calls and how he has made the process more efficient.

In conclusion, Shon's insights on the industry and the changes he has made are a great learning opportunity for anyone in the fixed ops community. Prioritizing employee satisfaction and work-life balance, providing tools and resources to make their job easier, and having a process in place for implementing change are essential for success in this industry. By focusing on these areas, companies can attract and retain the best talent, promote a positive work environment, and achieve growth and success.

Listen to the episode featuring Shon Kingrey for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shon Kingrey

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jamie Farley is a podcast creator, producer, and editor of GetinHerLane podcas. Jamie has over 20 years of experience in the automotive industry and has spent most of her career in the field, allowing her to learn a lot about the industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Today’s conversation covers her journey in the automotive industry, from her college days to her current leadership role at Toyota. Jamie shares her journey of how she got interested in the automotive industry and what motivated her to pursue a leadership role. She also talks about the great opportunities that exist within the industry, including on the OEM side, dealership side, and vendor side and her purpose of spreading the word about them. 

The podcast also delves into diversity and inclusion in the automotive industry, a topic that Jamie has a podcast dedicated to. She shares her own experiences and how the conversation can be uncomfortable but is necessary. She believes that having a diverse workforce drives innovation and ultimately drives the culture.

Jamie started her podcast because she felt it was a great platform to have a conversation about diversity and inclusion. She believes that everyone collectively has so much to offer, and her podcast is a platform to share ideas, best practices, and to learn from one another. She hopes to inspire others through her podcast  providing a female voice in the automotive podcasting landscape.

Jamie Farley is a prominent voice in the automotive industry, and her podcast provides a platform for conversations on diversity and inclusion. She believes that having a diverse workforce is essential for driving innovation and culture. Her experiences and perspectives provide insights into the industry, and her podcast is a great resource for anyone interested in the automotive industry.

Listen to the episode featuring Jamie Farley for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jamie Farley!

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Dennis McGinn is the founder and chief executive officer of Rapid Recon, the world’s standard in vehicle reconditioning and speed-to-sale inventory turn improvement, and the industry’s leading expert in time-to-line (T2L) reconditioning. Dennis shares insights into the importance of transparency and time to line in the auto retail industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Dennis explains how his company's team is empowered to take initiatives, which has helped them attract top talents in the industry. He discusses how transparency is becoming a significant factor for consumers who want to know as much as possible about the cars they are interested in buying. Transparency has evolved from being an internal measure to something that is now demanded by consumers, who are willing to pay premiums for used cars and want to know exactly what has been done to the car so they can make informed decisions.

Dennis emphasizes the need to measure and manage the time it takes to get a car ready for sale, as this impacts profitability. The focus on transparency is a natural evolution of the industry, driven by changing consumer demands. By embracing transparency and measuring the time it takes to get a car ready for sale, dealers can increase profitability and provide customers with the information they need to make informed decisions.

We also address the common skepticism of some dealers and managers who think they can manage without such tools, and offer advice on how to approach and learn from those who have successfully implemented reconditioning solutions. With margin compression becoming a reality, it is more important than ever to get the car on the market quickly.

Dennis emphasizes the importance of having the right leadership, tools, and people to succeed in this industry. With the automotive industry becoming increasingly competitive, transparency is more important than ever. Dealerships that prioritize transparency and focus on reducing time to line will have a competitive advantage in the industry.

Overall, this episode offers valuable insights into the challenges and opportunities of reconditioning in the auto retail industry and how technology and teamwork can make a significant difference in improving efficiency and profitability. This episode  with Dennis McGinn provides a useful perspective on the benefits of measuring and managing reconditioning time to line and the importance of learning from others' experiences to stay ahead in this competitive market.

Tune in to gain insights into the current state of the automotive retail industry and how transparency is shaping consumers' expectations and buying decisions. Visit rapidrecon.com to learn more about their reconditioning software solution.

Listen to the episode featuring Dennis McGinn for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Dennis McGinn

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement