At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovative strategies for retaining skilled cybersecurity professionals. Automation and AI were highlighted as crucial for enhancing efficiency and job satisfaction, while industry collaboration was noted as vital for driving innovation and knowledge transfer. A unified approach to these issues is essential for bolstering cybersecurity resilience across sectors. 

Link to YouTube Video: https://youtu.be/fmUXk-enrIg?feature=shared

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Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resources on high-value tasks. He pointed out that while AI can significantly enhance cybersecurity measures, it is crucial to ensure transparency and human oversight in AI-driven processes. He also stressed the importance of balancing the rapid adoption of AI technologies with maintaining a skilled cybersecurity workforce.

Link to YouTube Video: https://youtu.be/xzgLyRn75FM?feature=shared

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Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.

Featured Speakers:
• Pamela Graulich, Manager Solution Consulting for Federal, ServiceNow
• Bill Daniels, Director of Application Development and Digital Services, Office of the Secretary, Department of Commerce
• Steve Krauss, Senior Advisor for the HR Quality Services Management Office and HR Line of Business, Office of Personnel Management
• Liz Persell, Director of Human Resources Information Systems, U.S. International Development Finance Corporation

Click here to view the on-demand recording

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Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the USDA and discusses the impact of generative AI on improving service delivery. Learn how to modernize your digital strategy and achieve better outcomes for both internal customers and constituents.

Click here to view the on-demand recording

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Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operational and mission objectives.

Featured Speakers:
• Kevin Adler, Industry Solutions Executive, U.S. Federal, ServiceNow
• Eric Ferrington, Senior Director of Product Management, IT Asset Management, ServiceNow
• Andrew Scherer, IT Transformation Solution Sales Manager, Federal, ServiceNow

Click here to view the on-demand recording

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This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation
• Justin Staples, ServiceNow Program Manager, United States Citizenship and Immigration Services

Click here to view the on-demand recording

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This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker:
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

Click here to view the on-demand recording

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Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.
Featured Speakers:
• Gaine Nazareth, Director, Solution Consulting, ServiceNow
• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory
• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security
• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office
• Catherine Manfre, Chief Transformation Officer, Office of Personnel Management

Click here to view the on-demand recording
https://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNow

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Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers:
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

Click here to view the on-demand recording

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With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?

This panel explores how agencies are:
• Preparing to implement enhanced AI
• Using the latest technologies to build citizen trust and strengthen partnerships
•Ensuring AI is developed and deployed to strengthen and expedite processes


Featured Speakers:
• Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow
• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the Treasury

Click here to view the on-demand recording
 

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As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies.

Featured Speakers:
• Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow
• Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security
• Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses
• Jesse White, Chief Executive Officer, Intact Technology
• CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services Division

Click here to view the on-demand recording

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Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services.

Featured Speakers:
•  Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow
• Bob Cunningham, Executive Director for Enterprise Command Operations, D
• Richard Driggers, Cyber Practice Lead, Accenture Federal Services
• Savanrith "Savan" Kong, Customer Experience Officer (CXO), Department of Defense
• Dr. Tiina Rodrigue, Chief Information Security Officer, Bureau of Consumer Financial Protection
• Davon Tyler, Chief Information Security Officer (CISO) and Director of Enterprise Cybersecurity Group, U.S. Department of Education Technology Directorate Office of Federal Student Aid (FSA)

Click here to view the on-demand recording

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Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey?

YES!

None of these are less important than the other and compete for an organization’s attention. But how many, how much, how complex are further questions that arise. How many different systems? How much time is an individual spending when health is at stake? How complex is the navigation through all of this causing an undesirable experience and inefficient process, not to mention increased costs.

Speakers:
Jonathan Alboum, Federal CTO, ServiceNowArunkumar
(Arun) Iyer, Principal Executive Architect and Field CTO, ServiceNow

Link to YouTube recording: https://youtu.be/pAt0twuhnPk

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Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force.

Featured Speakers:

• Steve Walters, Senior Vice President and General Manager, Public Sector, ServiceNow
• Chris Bedi, Chief Digital Information Officer, ServiceNow
• Venice Goodwine, Chief Information Officer, Department of the Air Force

Click here to view the on-demand recording

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Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Maru to the Army Software Factory, are working to build, learn and deploy software at the pace of emerging global and domestic threats. Core to these efforts are practicing DevSecOps, implementing automated optimization, and adopting the cloud. But overcoming challenges around legacy systems, entrenched culture, and talent retention can prove costly and time consuming at a time when speed is crucial.

During this webcast, government and industry leaders will explore the people, processes and technology required to run a successful software factory and share how federal agencies can apply lessons learned from the Department of Defense.

See video recording here: link to YouTube (https://youtu.be/yExwpO38Fz4)

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Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above?
Join us as our government and industry experts define what transformation means for government and walk through examples of agencies that have achieved true transformation.
Specifically, you’ll learn: What transformation means in the context of individual roles.How to get funds for your own modernization priorities.How successful organizations have made big and small transformations at their agencies.

Speakers:
Jonathan Alboum, Federal CTO, ServiceNow
Susan Little, Director, Division of Records and Information Systems, Center for Medicare and Medicaid Services
Fredy Diaz, Deputy Chief Data Officer, U.S. Department of Agriculture
Glorimar Ripoll Balet, Director of Product, United States Digital Service, Executive Office of the President (Invited)

See video recording here: link to YouTube (https://youtu.be/G0BLIPmNW2Q)

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Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touchpoints. Memorable CX and great customer service are intertwined. Although each are different concepts, they work hand in hand when it comes to building brand loyalty.

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An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.

Speakers:

• Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
• Pam Van Meter, Principal CIAM Specialist, Okta
• Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
• Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development

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Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources. 

Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution. 

In this episode, Yolanda discusses: 
• How she got into the world of ServiceNow 
• An insight into her role as Support Account Manager 
• Bringing success through a great team, trust, prioritization and handing pressure 
• How ServiceNow supports veteran inclusion and career development 
• Challenges in helping veterans transition to corporate jobs 
• How international exposure enhances open-mindedness, curiosity and acceptance
 
See video recording here: https://youtu.be/eEBd4lhFj7s

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow them on LinkedIn, Instagram and X @ServiceNow. You can also connect with Yolanda directly on LinkedIn. 

This episode is hosted by Mark Kelly CCO at Alldus

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As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach.
Hear Gus Pastore, Director, Creator Workflows - US Federal, ServiceNow, explore how hyperautomation is not only achievable, but how it can transform the way organizations operate.

See video recording here: link to YouTube 

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This session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development.

Featured Speakers:
• Chris Geer, Creator Workflows SC Technical Director, ServiceNow
• Brian Given, Director, Business Support Division, Federal Emergency Management Agency
• Steven Lock-Campbell, Project Manager, Department of Agriculture
• Michael Lovaas, Branch Chief, Federal Emergency Management AgencyGlen Wood, Analytics Operations Officer, U.S. Navy Chaplain Corps

See video recording here: link to YouTube

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The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through efficiencies and transparency using Public Sector Digital Services from ServiceNow.

Featured Speakers:
• Ron Vickery, Senior Sales Leader, ServiceNow
• Maria Bertucci, System Administrator, National Finance Center, Department of Agriculture
• Doug Freeman Director of Customer Experience & Human-Centered Design, Department of Commerce
• Pamela Scruggs ePermits Program Lead, U.S. Fish and Wildlife Service

See video recording here: link to YouTube

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Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow.

David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape.

In this episode, David will talk about:
• Focusing on customer value & promoting system efficiency
• Expanding ServiceNow across the enterprise for centralized efficiency
• Common trends such as analysis paralysis, silos, benchmarking and metrics focus
• Support pillars such as the success architect, platform health, upgrades & training
• Successfully saving $18 million in software licenses through collaboration
• Generative AI as an augmentation for developers
• How AI streamlines processes, prepares implementation and offers training
• Encouraging communication and collaboration among users and peers 

See video recording here: Link to YouTube

This episode is hosted by Mark Kelly CCO at Alldus.

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To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences.

Featured Speakers:
• Kinga Ulery, Director, Federal Civilian, ServiceNow
• Veronica Brown, Branch Chief, Office of Program Management Food, and Nutrition Services, Office of Information Technology, Department of Agriculture
• Terry Carpenter, Chief Information Officer and Chief Technology Officer, National Science Foundation

Click here to view recording

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Today's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, and works closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives.

Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways their solutions protect IT infrastructure, and modernizing the delivery of employee processes and citizen services around the world.

In this episode, Nichole will talk about:
• How she got into the world of ServiceNow
• An insight into the team and her day-to-day role with ServiceNow
• Prioritizing global initiatives, staying accountable and focusing efficiently
• How ServiceNow builds relationships and supports military personnel
• Aiding government missions efficiently such as natural disaster response
• How the government relations team shapes AI legislation
• Seeking global AI law harmonization and promoting diverse development

See video recording here: link to YouTube

To find out more about all the great work happening at ServiceNow, check out the website www.servicenow.com or follow on LinkedIn, Instagram and Twitter @ServiceNow. You can also connect with Nichole directly on LinkedIn or follow her on X @NicholeFrancisR. 

This episode is hosted by Mark Kelly CCO at Alldus.

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Today's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. 

Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales and marketing automation, product development and management, business intelligence, and analytics. His key strengths include successful strategic development and leadership abilities, project and program management, and a strong ability to build and improve customer experiences.

In this episode, Chris will talk about:
• His background and day-to-day role with ServiceNow
• Examples of Digital Transformation in government and higher education
• Understanding from the user perspective
• Challenges in introducing ServiceNow to government bodies
• How ServiceNow integrates with existing systems
• Helping organizations upskill on ServiceNow
• Using ServiceNow to combat societal problems

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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Today's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.

Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of the program is to help transitioning service members, Veterans and Military spouses into meaningful employment. While they do not guarantee employment, their measure of success is to place participants into meaningful employment upon successful completion of the program. 

In this episode, Herb will discuss:
• How he got into the world of ServiceNow
• His role as Senior Programs Manager
• Transitioning from the military into the corporate world
• An overview of the Skillbridge program
• Commitment, mindset and overcoming imposter syndrome
• Success stories of the program
• Advice for people looking to transition into this space

This episode is hosted by Mark Kelly CCO at Alldus
See video recording here: Link to YouTube

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Today's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.

Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization strategy, including Cloud computing, network modernization, and enhanced cyber security for a $3 billion annual technology spend. In addition, he served as a leader in USDA’s Acquisition community, supporting the oversight, assessment, and strategic planning of national programs comprising an acquisition portfolio of more than 70,000 awards worth $6 billion annually.

In this episode, Jonathan will discuss:
• His background working in federal government
• How ServiceNow is being utilized in the federal sector
• A Case study of ServiceNow in the Fish and Wildlife service
• Overcoming challenges of implementing ServiceNow
• How ServiceNow integrates with existing systems and technologies
• The role of ServiceNow in Cybersecurity & Data Privacy
• ServiceNow’s RiseUp program
• How ServiceNow will continue to evolve in federal government

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers. 

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership. 

In this episode, Ivy will discuss: 

• Her background and journey into the world of ServiceNow 
• Helping federal agencies improve services and efficiency through Digital Transformation 
• Understanding the problems they’re solving for customers 
• Case study of simplifying tools and processes for call center agents 
• Providing a single platform for seamless access to information 
• Utilizing ServiceNow to positively impact people’s lives 

This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

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Utilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies.

Featured Speakers:
• David Perodin, Cloud Security SME, Office of the CISO, ServiceNow
• Alex Beachy, Enterprise Account Executive, ServiceNow
• Van Chapman, ServiceNow Services, Program Executive Office Digital and Enterprise Services, ServiceNow

See video recording here: link to YouTube

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In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNow
AJ Siegel, Experience Strategist, ServiceNow

See video recording here: link to YouTube

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From forecasting and acquisition to deployment and maintenance, managing the life cycle of non-IT assets can be a daunting challenge. Disjointed systems, inconsistent processes, and limited data provide insufficient insight and make it difficult to determine costs and spending. Join this session to explore how ServiceNow can provide a powerful solution, with better insight and governance, as well as more effective outcomes for your organization.

Featured Speakers:
• Kevin Adler Sales Manager, Customer & Industry Workflows ServiceNow
• Eric Ferrington Product Management Director, Enterprise & IT Asset Management ServiceNow
• Brian Philbin Senior Advisory Solution Consultant - Field Service Management ServiceNow
• Andrew Scherer IT Transformation Solution Sales Manager, Federal ServiceNow

See video recording here: link to YouTube

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Today’s Federal government only leverages a fraction of its current talent because agencies have no way to see the full range of employee experience and expertise. This untapped potential leads to myriad missed opportunities for the workforce, reduces employee engagement, and increases turnover. Agencies need new, innovative, and agile ways to visualize their “workforce gold.” Join this session to learn how to use skills intelligence to power the Federal workforce and create great employee experiences that inspire mission-critical outcomes.

Featured Speakers:
Kelly Kent, SVP, Global People Operations, ServiceNow
Kimberly Steide, Associate Deputy Assistant Secretary – Human Capital, Department of Health and Human Services

See video recording here: link to YouTube

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Zero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure their missions.

Featured Speakers:
• Ben de Bont Chief Information Security Officer ServiceNow
• Ann Dunkin Chief Information Officer Department of Energy
• Dr. Kelly Fletcher Chief Information Officer Department of State
• Jamie Holcombe Chief Information Officer United States Patent and Trademark Office

See video recording here: link to YouTube

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Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management.

Featured Speakers:
• Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow
• Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force

Click here to view recording

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Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need.

Featured Speakers:
Kevin Brooks, Field CTO and Executive Strategist for Defense and National Security, ServiceNow
John Carbone, Deputy Director of the Civilian Force Management Directorate, U.S. Air Force
Andrea Goldstein, Acting Director, Force Resiliency, Department of the Navy

See video recording here: link to YouTube

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The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Featured Speakers:
Jonathan Alboum, Federal CTO, ServiceNowDonald
Remy, Deputy Secretary, Department of Veterans Affairs
John Tien, Deputy Secretary, Department of Homeland Security

See video recording here: link to YouTube 

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Cybersecurity is everyone’s responsibility, which means that Capitol Hill is taking a hard look at the role legislation can play in our collective defense. This bipartisan congressional panel will discuss what congressional action is needed to ensure a resilient, secure Federal government – from FedRAMP to FISMA, to other critical cyber considerations. It will also review cyber measures passed in the recent National Defense Authorization Act, such as the reauthorization of the National Computer Forensics Institute.

Featured Speakers:
Nichole Francis Reynolds, Vice President and Global Head of Government Relations, ServiceNowRep.
Mark Green, R-TN 7th District House of Representatives

See video recording here: link to YouTube 

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Delivering frictionless citizen services, enhancing workforce efficiency, and empowering secure innovation are all part of the Federal digital transformation agenda. What’s next? Join this session to recognize the substantial progress government innovators have made and discuss what agencies can prioritize to accelerate digital transformation and sustain innovation.

Featured Speakers:

• Dan Wallace, Area Vice President – Federal Civilian, ServiceNow
• Lauren Boas Hayes, Senior Advisor for Technology and Innovation, Cybersecurity and Infrastructure Security Agency
• Chris Brazier, Deputy IT Director (Acting), Defense Threat Reduction Agency
• Sean Brune, Chief Information Officer and Deputy Commissioner for Systems, Social Security Administration
• Kevin Corcoran, Principal, Deloitt
• Gary Novotny, Chief of Program Management Office, Central Intelligence Agency

See video recording here: link to YouTube

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Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.

Featured Speakers:
Arunkumar Iyer, Principal Executive Architect/Field CTO, ServiceNow
John Boerstler, Chief Veterans Experience Officer, Department of Veterans Affairs
Pamela Powers, Managing Director, KPMG Federal Consulting

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A 30-year national security leader and former principal deputy director of national intelligence, Sue Gordon joined the 2023 ServiceNow Federal Forum program as this year’s keynote speaker. Being one of the most accomplished leaders in the history of national security, Sue Gordon has led at every level of the intelligence community with roles spanning numerous organizations and disciplines. Listen as Gordon provides an analysis on the future of national security, cyber security, and more.

Featured Speakers:
Sue Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence
Kevin Haverty, Vice Chairman, Global Public Sector, ServiceNow

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ServiceNow and Federal innovators are partnering to change how government delivers on its mission. Join ServiceNow executives to discover how we’re accelerating digital transformation so government can better serve the American people.

Featured Speakers:
Steve Walters, Vice President, US Federal Sales, ServiceNow
Nick Tzitzon, Chief Strategy Officer, ServiceNow

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Join ServiceNow risk experts Matt Fisher and Hassan Javed as they discuss the evolution of risk management. Acknowledging that risk is becoming increasingly embedded in every facet of the work we do, Matt and Hassan point out how organizations are now looking for a complete, centralized, and simplified picture of risk in order to effectively meet objectives. Tune in as they share insights on how Government agencies can achieve this connected view and proactively manage risk.

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The President’s Management Agenda (PMA) aims to make every federal job a “good job.” It emphasizes employee engagement at a critical time when many Americans are interacting with government in new ways. It also challenges agency leaders to think differently about recruiting and retention, to look beyond the numbers and build a workforce that reflects the population it serves. In this program we explore the challenges and opportunities to transform the federal workforce and meet or exceed PMA workforce goals.

Appearing on this program with Mimi Geerges, Government Matters Thought Leadership Network:

• Gen. Larry Spencer, USAF (Ret.), Former Vice Chief of Staff, U.S. Air Force
• Kevin Brooks, Field CTO and Executive Strategist, Defense and National Security, ServiceNow
• Catherine Emerson, Chief Human Capital Officer, Department of Justice
• Jennifer Ackerman, Acting Chief Human Capital Officer, Department of the Interior
• Elias Hernandez, Chief Human Capital Officer, Small Business Administration

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Hear Matt Schmitt, Mission Account Manager, ServiceNow, and Dave McDonald, CIO – Plans and Programs, Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC), as they explore how the command’s approach to modernization has been evolving to meet mission needs and mandates during the Defense One State of the Navy. McDonald will share how they are navigating the technological as well as culture aspects of modernization.

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Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.

Featured Speakers:

• Mike Rohde, Deputy Chief Information Security Officer, Federal, ServiceNow
• Dr. Allan Friedman, Senior Advisor and Strategist, Cybersecurity and Infrastructure Security Agency
  
  

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Finding, recruiting, and retaining the right talent are top challenges for the Army. Listen as Dan Kunze, Mission Account Manager, ServiceNow, and LTC Kristin Saling, Director of the Commanding General's Innovation Cell, U.S. Army Human Resources Command, discuss how a people-first strategy drives recruitment and retention.

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In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

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The pandemic era of the past two years has highlighted the value of health IT. How have agencies been utilizing IT to improve health care and health care services?
During this exclusive edition of Federal Executive Forum, you will learn how top government technology executives are meeting the demands of the evolving IT landscape of health care.

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Siloed systems, manual processes, risk exposure, evolving ways of working: these are all challenges the IC faces when it comes to its technology. Tune in as ServiceNow thought leader and head of creator workflows, Gregg Aldana, and IC advisory solution consultant, Tyler Robinson, discuss these common challenges, and the future-forward thinking that’s going to help solve them.

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