Fandom Unpacked – Détails, épisodes et analyse

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Fandom Unpacked

Situation

Business & Entrepreneuriat

Sport

Arts

Fréquence : 1 épisode/21j. Total Éps: 18

Fandom has long been the heartbeat of in-person sports, music, and entertainment experiences, with modern fans organizing and sharing their love (or despair) across hundreds of different platforms. Fandom Unpacked is a 30-minute ask-me-anything style series where we aim to understand the power of modern fandom by engaging with some of the brightest minds in sports and entertainment. We pose a series of questions to our guests to gain insight into the shape of fandom in their industry, inviting our audience to join in on the fun by participating in our bi-monthly livestreams. Register at https://situationlive.com/fan.

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Fandom on the Field: How Sports Move the Masses

Saison 1 · Épisode 18

jeudi 9 octobre 2025 • Durée 38:41

What makes someone stick with a team through losing seasons, changing conferences, and shifting media deals? We dig into the core of modern fandom with Clinical Assistant Professor of Sport Management at the University of Michigan and co-owner of AFC Ann Arbor, Mike Lorenc, tracing how identity, access, and economics shape the way people fall in love with sports—and stay there. From the evergreen pull of a never‑ending story to the way leagues actually make money, we break down what sets sports apart from other live entertainment and why that matters for anyone trying to grow an audience.

We look closely at the new entry points for young fans: NFL‑backed flag football, the Olympic spotlight, and even video games that teach the language of a sport before a kid ever picks a favorite team. On campus, we face the squeeze of Name, Image, and Likeness, the transfer portal, and realignment eroding century‑old rituals, while student attention fragments into songs, FOMO, and social moments. At the same time, minor league clubs prove that intimacy and affordability still convert, especially when access to players turns a random night into a forever memory. And ticketing? It’s not a transaction—it’s the start of a relationship that begins at search, continues through smart, timely guidance to the right gate, and lives on with personalized keepsakes.

We also confront hard trade-offs: empty VIP seats that look great in revenue reports but dead on camera, versus supporter sections that power atmosphere and future demand. Along the way, Mike shares two truths leaders forget: fans choose us, and executives should buy and use their own tickets to feel the friction fans feel.

If this conversation gets you thinking about your own fan journey and how to grow the next one, tap follow, share with a colleague who needs to hear it, and leave a review to help more people find the show.

Recorded Thursday, October 9th, 2025
Hosts: Damian Bazadona, CEO & Founder, Situation & Maureen Andersen, President & CEO, INTIX
Guest: Michal Lorenc, Clinical Assistant Professor of Sport Management at the University of Michigan, Co-owner of AFC Ann Arbor
Producer: Peter Yagecic, Innovation Advisor, Situation

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From the NBA and Cirque to Iconic Venues: Fandom from Every Angle

Saison 1 · Épisode 17

mercredi 24 septembre 2025 • Durée 34:49

How can physical spaces enhance rather than simply contain fan experiences? Kristina Heney, EVP of Marketing at Oak View Group, takes us on a fascinating journey through the evolution of fan-venue relationships, drawing from her remarkable career spanning the NBA, Madison Square Garden, Cirque du Soleil, and now the leader in global venue development.

Heney reveals how next-level fan experiences begin with understanding audience demographics - recognizing that teens camping overnight for their favorite artist have fundamentally different needs than families at afternoon shows or seniors enjoying classic rock concerts. She challenges the industry to raise its baseline expectations, arguing that seamless parking, appropriate food options, and friction-free entry/exit shouldn't be considered "premium" but standard.

The conversation explores how successful venues must reflect and integrate with their local communities through hiring, programming, and architectural decisions. Heney shares surprising insights about fans' willingness to engage more deeply with venues that offer compelling experiences beyond the main event - from member-only speakeasies to post-event celebrations. She advocates for creating "premium for all" experiences rather than just focusing on VIP options.

For marketers and venue operators, Heney offers this profound advice: focus on observing fans throughout their entire venue journey, not just during the show itself. By watching audience behaviors from parking to bathroom lines to concessions, venues gain invaluable insights that drive loyalty and repeat business. Listen now to transform how you think about creating meaningful connections between fans, venues, and the live experiences they share.

Recorded Tuesday, September 23rd, 2025
Hosts: Damian Bazadona, CEO & Founder, Situation & Maureen Andersen, President & CEO, INTIX
Guest: Kristina Heney, EVP Marketing, Oak View Group
Producer: Peter Yagecic, Innovation Advisor, Situation

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How Feld Entertainment Keeps Audiences Coming Back, Generation After Generation

Saison 1 · Épisode 16

vendredi 12 septembre 2025 • Durée 33:26

What does it take to create extraordinary family entertainment that spans generations? Jim Moseley, VP of Event Marketing and Sales, Northeast, for Feld Entertainment, pulls back the curtain on how iconic brands like Disney on Ice, Monster Jam, and Ringling Bros. and Barnum & Bailey continue captivating millions of fans yearly.

The numbers alone are staggering—10 million people attend Feld shows annually in North America, with up to 400,000 fans filling venues every weekend. But the true magic lies in how these experiences continuously evolve while honoring their beloved traditions. Moseley reveals the company's unique approach to cross-pollination between brands: "How can Ringling make ice shows better? Or how can ice shows make Ringling better?" This creative ecosystem has led to Disney on Ice incorporating more stunts and aerial acts inspired by Ringling's DNA, while allowing constant reinvention that keeps fans coming back.

Today's entertainment landscape demands more than just a show. Modern fans seek immersive experiences, digital engagement, and personalized connections. Feld has responded by transforming from event producer to franchise powerhouse, expanding beyond arenas into retail, digital media, licensing, and theme park experiences. Rather than competing with screens, they've embraced digital platforms to build community and showcase why nothing compares to the live experience. "We're not out here saving lives," Moseley notes, "but our goal is to create extraordinary moments for families that will create memories for a lifetime."

Ready to experience the magic yourself? Discover upcoming Feld Entertainment shows in your area and create your own unforgettable family memories that will last for generations.

Recorded Wednesday, September 10th, 2025
Hosts: Damian Bazadona, CEO & Founder, Situation & Maureen Andersen, President & CEO, INTIX
Guest: Jim Moseley, VP of Event Marketing & Sales, Northeast, Feld Entertainment
Producer: Peter Yagecic, Innovation Advisor, Situation

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Rewriting the Playbook: What the Rise of The Gist Says About the Future of Fandom

Saison 1 · Épisode 15

mercredi 6 août 2025 • Durée 31:42

Ever felt like sports media wasn't speaking your language? Jacie deHoop, co-founder of The Gist, is changing that conversation by creating content for "GISTers" – predominantly female, millennial and Gen Z sports fans who love the game but haven't felt fully welcomed by traditional coverage.

When deHoop and her co-founders launched The Gist, they faced significant skepticism. Critics claimed women weren't interested in sports and there wasn't a viable business model. Fast forward to today, with over one million newsletter subscribers and a 46% open rate, those critics have been proven spectacularly wrong. What The Gist recognized that others missed was the massive untapped potential in serving fans who love sports but don't necessarily fit the traditional mold.

What makes The Gist's approach particularly powerful is authenticity. They don't treat women's sports or female fans as a diversity project or marketing opportunity, but as a legitimate business venture with tremendous growth potential. As deHoop puts it, underserved audiences shouldn't be dismissed as "niche" – smart businesses should examine the actual addressable market size, spending power, and influence these fans wield.

Whether you're a sports industry professional or simply a fan who's felt overlooked by mainstream coverage, this conversation offers a fascinating glimpse into how The Gist is transforming sports media by centering those who've traditionally been left on the sidelines.

Recorded Tuesday, August 5th, 2025
Hosts: Damian Bazadona, CEO & Founder, Situation & Lisa Cecchini, Managing Partner, Situation
Guest: Jacie deHoop, Co-Founder, The Gist
Producer: Peter Yagecic, Innovation Advisor, Situation

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Serving the Future: How the US Open Became a Culture-First Sports Brand

Saison 1 · Épisode 14

vendredi 25 juillet 2025 • Durée 27:28

The electric energy of the US Open Tennis Championships goes far beyond the baseline. In this illuminating conversation, Nicole Kankam, Managing Director of Pro Tennis Marketing & Entertainment at the USTA, reveals how America's premier tennis event has become a cultural phenomenon by masterfully balancing tradition with innovation.

Kankam offers a fascinating glimpse into the tournament's diverse audience, increasingly representative of America's demographics, with an even male-female split. Most surprising? Half of all attendees don't even play tennis themselves, revealing enormous potential for growing the sport.

The conversation delves into the evolution of Fan Week, a free pre-tournament experience that has nearly tripled attendance in eight years. This accessibility strategy has instead created a powerful pipeline, with two-thirds of Fan Week visitors planning to return for the main tournament.

From silent discos during qualifying play to reimagined mixed doubles formats, the US Open exemplifies how sports properties can honor their heritage while embracing change. Kankam sums up the experience in one perfect word: "electric." It's this vibrant energy that keeps fans coming back to Flushing Meadows each summer, whether they're holding a racquet or simply seeking an unforgettable New York moment.

Follow Fandom Unpacked for more insider conversations with the innovators redefining sports and entertainment experiences.

Recorded Thursday, July 24th, 2025
Hosts: Damian Bazadona, CEO & Founder, Situation
Guest: Nicole Kankam, Managing Director of Pro Tennis Marketing & Entertainment, USTA
Producer: Peter Yagecic, Innovation Advisor, Situation

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Broadway’s Press Corps on the Fans Who Keep It Going

Saison 1 · Épisode 13

mercredi 25 juin 2025 • Durée 44:45

What does it mean to be a Broadway fan in today's digital world? In this illuminating conversation with top industry leaders from Playbill, Broadway News, and BroadwayWorld, we dive deep into the evolving landscape of theater fandom and how Broadway is adapting to connect with audiences in new ways.

The misconception that Broadway is niche takes center stage as our guests passionately dismantle this outdated notion. "It is the greatest myth of all time that Broadway is niche," asserts Ruthie Fierberg of Broadway News, pointing to the ubiquity of musical theater references across mainstream media as evidence of theater's widespread appeal. This perspective frames a fascinating discussion about how Broadway can leverage its broader-than-acknowledged fanbase.

From the surge in Tony Awards viewership (despite platform challenges) to the transformation of in-theater experiences, our guests explore how Broadway is meeting fans where they are. We discover how pre-show playlists, immersive environments, and strategic photo opportunities are transforming ordinary theatergoers into passionate advocates. Yet the panel emphasizes that while these enhancements matter, the show itself remains the core value.

Looking ahead, our guests share exclusive insights on upcoming productions generating significant pre-opening buzz, including Lost Boys, Ragtime, Chess, and the return of Mamma Mia! Their enthusiasm suggests a bright future for Broadway fandom as the industry continues to balance theatrical tradition with digital innovation.

Whether you're a Broadway superfan or simply curious about how entertainment fandom is evolving in the digital age, this conversation offers invaluable insights into the passionate community that keeps the lights of Broadway shining bright. Subscribe to hear more fascinating discussions about modern fandom across entertainment and sports!

Recorded Tuesday, June 24th, 2025
Hosts: Jeremy Kraus, Managing Partner, Situation & Damian Bazadona, CEO & Founder, Situation
Guests: Alex Birsh, Vice President and COO, Playbill
Ruthie Fierberg, Executive Editor, Broadway News
Robert Diamond, Founder and CEO, BroadwayWorld
Producer: Peter Yagecic, Innovation Advisor, Situation

From Club to Kingdom: The Power of the Disney Fanbase with D23

Saison 1 · Épisode 12

jeudi 12 juin 2025 • Durée 33:29

What happens when you gather Disney's most passionate fans in one community? Michael Vargo, Senior Vice President of D23, Corporate Events & Walt Disney Archives, reveals the magic behind Disney's official fan club in this captivating conversation.

From its humble beginnings in 2009, D23 has evolved into a global phenomenon connecting Disney's most devoted fans—passionate enthusiasts who visit theme parks regularly, watch films multiple times, and build lasting friendships through shared Disney experiences.

The jewel in D23's crown is its D23: The Ultimate Disney Fan Event (formerly D23 Expo), which has transformed from a convention center gathering into a sprawling, week-long celebration across Anaheim. Here, fans dress as their favorite characters for the spectacular Mousequerade costume contest, get first access to exclusive announcements, and connect with Disney creators in intimate panel discussions. As Vargo explains, planning begins immediately after each biennial event concludes, with teams constantly asking: "How do we top what we did last time?"

What truly sets D23 apart is that no other brand has such a unique connection to its fans. Members receive first access to announcements, products, and experiences—a strategy that recognizes and rewards their dedication. This approach extends beyond Disney's California and Florida hubs through traveling events across America and international expansions to Tokyo and São Paulo, ensuring fans worldwide can participate in the magic.

Whether you're a Disney devotee or a brand looking to build stronger communities, this conversation offers valuable insights into creating authentic fan engagement that spans generations and continues to thrive after 100 years. Listen now to discover how Disney engages their fanbase through the power of community.

Recorded Tuesday, June 10th, 2025
Hosts: Kyle Fox, Account Group Director for Disney, Situation & Damian Bazadona, CEO & Founder, Situation
Guest: Michael Vargo, Senior Vice President of D23, Corporate Events & Walt Disney Archives
Producer: Peter Yagecic, Innovation Advisor, Situation

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Fueling Resilience: As Arts Funding Tightens, Building Connection & Community with Tessitura

Saison 1 · Épisode 11

mercredi 21 mai 2025 • Durée 33:52

Arts and Culture organizations are navigating unprecedented challenges with remarkable resilience. This powerful conversation with Andrew Recinos, President and CEO of Tessitura, reveals how arts leaders are responding to uncertainty with both anxiety and determination.

"I'm seeing a lot of anxiety," Recinos acknowledges, "but right alongside it, I'm seeing grit and tenacity." Rather than freezing or fleeing when faced with funding cuts and political shifts, arts organizations are fighting—not aggressively, but by recommitting to their founding principles and serving communities that need artistic experiences more than ever.

The conversation explores technology's evolving role in arts management, particularly how it should enhance rather than replace meaningful human connections. While AI offers powerful revenue optimization tools, Recinos cautions against treating audiences "like ATMs," advocating instead for community-centered approaches that build lasting relationships.

Beyond strategic considerations, Recinos emphasizes leadership practices crucial for these challenging times: acknowledging anxiety without succumbing to it, providing consistent direction, and prioritizing self-care to prevent burnout. The most resilient arts organizations share three characteristics: they know their mission deeply, provide steady leadership, and focus primarily on serving their communities.

Whether you're leading an arts organization through turbulent times or simply passionate about cultural sustainability, this episode offers invaluable insights into maintaining artistic integrity while building organizational resilience. Take a listen—and maybe a forest bath afterward.

Recorded Tuesday, May 20th, 2025
Hosts: Meghan Goria, Account Group Director for Arts & Culture, Situation & Damian Bazadona, CEO & Founder, Situation
Guest: Andrew Recinos, President and CEO, Tessitura
Producer: Peter Yagecic, Innovation Advisor, Situation

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The Heart of Travel Fandom: A Digital Journey with Southwest Airlines

Saison 1 · Épisode 10

jeudi 8 mai 2025 • Durée 35:11

What makes an airline inspire true fandom in an industry often reduced to price comparisons and schedule convenience? In this fascinating conversation with Andrew Harvell, Manager of Digital Strategy and Optimization at Southwest Airlines, we uncover the unique approach that has earned Southwest loyal customers and industry accolades spanning decades.

"Our secret sauce is our people," Harvell explains, echoing Southwest's co-founder Colleen Barrett. "We are in the hospitality business here at Southwest. We just happen to fly airplanes." This philosophy drives everything from their celebrated "coheart" onboarding process—complete with red carpet walks and music—to their strategic decisions about digital innovation and customer service.

The conversation takes us behind the scenes of Southwest's culture-building machine, revealing how they've created a distinctive experience in an industry where differentiating is notoriously difficult. Perhaps most valuable is Harvell's perspective on balancing tradition with innovation. As Southwest evolves its digital experience and explores AI applications, it's guided by a commitment to maintaining customer trust above all else. "Trust is an absolute premium currency these days," Harvell notes, explaining how every new feature or policy change is evaluated against this standard.

Whether you're managing customer experience in travel, entertainment, or any service industry, you'll find practical wisdom in Southwest's approach to creating genuine connections with customers even when things go wrong. Listen now to discover how Southwest turns ordinary travelers into passionate fans, and consider how their hospitality-first philosophy might transform your own customer relationships.

Recorded Thursday, May 8th, 2025
Host: Damian Bazadona, CEO & Founder, Situation
Guest: Andrew Harvell, Manager of Digital Strategy and Optimization, Southwest Airlines
Producer: Peter Yagecic, Innovation Advisor, Situation

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AI’s Impact on Live Entertainment: Unpacking the Business Effects on Sports, Arts, and Ticketed Events

Saison 1 · Épisode 9

mercredi 23 avril 2025 • Durée 36:58

The intersection of artificial intelligence and modern fandom is transforming how we discover, experience, and connect with live events. In this enlightening conversation, Janette Roush, Chief AI Officer and SVP of Innovation at Brand USA, shares a treasure trove of insights on the evolving relationship between AI and the live experience economy.

Most marketers approach AI with a mixture of curiosity and anxiety – an understandable response to technology evolving at breathtaking speed. Roush dispels common misconceptions, explaining that while today's AI tools aren't perfect, we're merely in the "training wheels" phase of what will eventually revolutionize the entire ecosystem of live entertainment.

The discovery process for experiences is already being dramatically reshaped. Unlike traditional search engines prioritizing paid results and keyword-stuffed content, AI-powered discovery offers truly personalized recommendations aligned with individual preferences. This represents a fundamental shift away from volume-based recommendations toward connecting fans with experiences that genuinely resonate with their unique tastes and interests.

The conversation explores essential tools for marketers ready to embrace AI, with recommendations including ChatGPT Team, Claude, Google Notebook LM, Midjourney, and Descript. Looking ahead, Roush envisions a future where personalized AI assistants become our primary technology interface, proactively recommending experiences based on our preferences, schedules, and interests.

Whether you're a venue operator, event producer, or marketing professional, this episode provides critical insights into how AI will reshape fandom while offering practical guidance on navigating this exciting transformation. Ready to explore how artificial intelligence will forever change the relationship between fans and live experiences? This conversation is your essential starting point.

Recorded Tuesday, April 22nd, 2025
Host: Damian Bazadona, CEO & Founder, Situation
Guest: Janette Roush, Chief AI Officer and SVP of Innovation at Brand USA
Producer: Peter Yagecic, Innovation Advisor, Situation
Slides: https://situationlive.com/aipdf

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