Digital Transformation with... – Détails, épisodes et analyse

Each month we chat to transformation leads across the public and private sectors to understand a little about their digital journeys and to (hopefully) extract some best practices. This episode we chat cloud technologies, conversational data and working to a flat IT structure across the Chelmsford City Council organisation. Enjoy!

Digital Transformation across the Public Sector is widespread, varied... and not without its challenges. There are so many lessons to be learnt from those doing transformation well. We include Kay O'Flaherty in that bracket, and it was fascinating to hear how Kay is driving Wrexham County Borough Council's digital adoption; and how her most recent journey differs from her previous Local Authority roles. Enjoy!

We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

This week, we caught up with Jenny Nelson, Digital Newcastle Programme Manager at Newcastle City Council. Jenny has worked at Newcastle for over ten years so we discuss the different roles she's held and how the rise in digital has impacted these roles over the years. We also talk about how she's tackled imposture syndrome, the adoption of their adult social care bot, how Newcastle is set to become the UK’s leading Smart City plus much more!

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

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This week, we caught up with the UK’s Largest Digital Bank; Lloyds Banking Group. We were lucky enough to meet with Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group to talk all things tech and transformation within financial services. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers as well as chat about their top challenges and how technology is helping to counteract these challenges. 

Lee, Lucy and James each tell us about which technologies are having the biggest impact on their respective areas of the business, we learn about how voice technology is changing the face of contact centres as well as better understand how the likes of chatbots, AI and robotics are helping to shape banks of the future plus much, much more!

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter – @webuild_bots

Instagram – @we_build_bots

Facebook – @webuildbotsai

Linkedin – @webuildbots

We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

This week, we spoke to Steven Kyle, Transformation Programme Manager at Dundee City Council about how digital transformation is integral to all transformation projects, not just digital ones and how this is an essential pillar of the 21st century public sector workforce. 

Service Design is an area that Dundee City Council is particularly passionate about. We discuss what their transformation model looks like in relation to service design, how they're approaching digital transformation as a whole, what challenges they're up against and which technology they're implementing to help combat some of these challenges. 

Last year, Dundee hosted GovJam; a global event carried out simultaneously across 32 cities. GovJam aims to introduce public sector workers to a wide range of service design techniques throughout a 48 hours challenge to solve problems around a key theme. We talk to Steven about what they learnt by hosting this event as well as discussing the work that Dundee are carrying out alongside the Scottish Government in order to help develop the ‘Scottish Approach to Service Design’. 

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter - @webuild_bots

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We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

This week, we spoke to Alex Cousins, Business Development Director at Capita whose career stems back to the 1980’s when she spent 16 years working in various roles in Liverpool City Council. In 2001, she spent nearly four years working as Head of E-Government at Hammersmith & Fulham Council before moving into Local Government Consulting. In 2006, she then became Transformation Sales Director at BT Global Services before moving into a Local Government and Communities Executive role at Hewlett-Packard. Since 2015, she's been working as the Business Development Director at Capita.

With over 20 years experience working within local authorities as well as many years working within the private sector organisations, Alex offers a fantastic birds eye view of Digital Transformation across the board. We talk about how has emerging technology and working within a more digital environment has been received and adopted within the public sector and Alex shares some success stories as well as roadblocks along the way.

We talk about her involvement with The Northern Powerhouse, a project aimed to rebalance the economy with over £13bn worth of planned investments to be spent on place based infrastructure. Five years in, we ask Alex how has this project been rolled out, what impact it's had and whether there's been a ROI.

Capita are working on some really exciting projects of late and Alex has pitched Ismail Alma, Patrick Gormley and Serge Torbin as the ones to watch so be sure to watch out for what these digital pioneers are up to over the following months. 

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter - @webuild_bots

Instagram - @we_build_bots

Facebook - @webuildbotsai

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We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

This week, we spoke to Karen Cawte, Digital Transformation Manager at West Lothian Council. Karen has a career in the public sector stemming back to 2003, so we talk about the changes she's seen with the rise in digital and how this has impacted and benefited local authorities. West Lothian are part of the Digital Champions Network so we talk to Karen about what this looks like and the impact it has, they also contributed to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities so we find out more about how collaboration is helping Scottish local authorities to innovate across the country. 

Karen breaks down the core themes within West Lothian's Digital Transformation Strategy and explains what their vision for each theme. Data is a big talking point and West Lothian store data of around 175,000 citizens, so we find out how they use this data to feed into their decision making and better engage with your constituents. We also talk about how they plan to better serve vulnerable members of society as well as encourage constituents to sign up for a 'MyAccount', plus much more. 

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter - @webuild_bots

Instagram - @we_build_bots

Facebook - @webuildbotsai

Linkedin - @webuildbots

We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

We were thrilled to welcome Michael Sage, Head of Digital Transformation, Chelmsford City Council onto the show, Michael has over the last 16 years experience running digital transformation projects in the public and 3rd sector. We talk about how maintaining his consultancy role throughout his permanent public sector roles has benefited the local authorities he's worked with as well as the top challenges he's faced working within local authorities with the rise of digital. 

We wanted to find out what the process of becoming digitally independent looks like for Chelmsford and whether there are any synergies between the challenges faced by both South Norfolk and Chelmsford Councils. 

Lastly, we talk about which technology has reaped the most rewards over the years, which new technologies he's most excited about as well as what advice/best practices he'd suggest to councils who are early on in their Digital Transformation process. 

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter - @webuild_bots

Instagram - @we_build_bots

Facebook - @webuildbotsai

Linkedin - @webuildbots

We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.

We were thrilled to invite Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council onto The Botcast. After starting out as a labourer working on bridges all over Lancashire and becoming a qualified street mason, Kieron worked in councils for most of his life, either as a permanent employee or as a contractor. Not only has he worked for councils across the UK but also overseas in the likes of New Zealand where you lived with your family for 13 years. 

Kieron has helped generate vast savings by integrating 2 major councils with digital solutions resulting in them offering services online as well as being an influencer and significant contributor as part of 2 major digital platform roll outs with 2 large local authorities. As an experienced contractor who understands in depth the challenges that all local authorities face from a digital transformation perspective, we were excited to understand Kieron's birds eye view perspective on councils across the world in order to really understand challenges across the board. 

As well as talking about his wealth of experience, we also talk about which emerging technologies are set to change local authorities over the next decade. Lastly, Kieron gives some great advice on first steps for councils struggling to kick start their digital transformation process. If you need a helping hand on your Digital Transformation journey, you can contact Kieron here 👉ciukltd@gmail.com. 

As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai.

Twitter - @webuild_bots

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During this episode, we talk to Julien Simon, Global Technical Evangelist in AI & Machine Learning at AWS about what he's learnt over the past decade working as a CTO for a number of companies around the world and what his role as Global Technical Evangelist in AI & Machine Learning at AWS looks like.

We ask Julien to expand on the different services AWS offer around infrastructure, AI and machine learning as well as discussing Amazon SageMaker which holds huge potential for developers. Julien provides some valuable insights into initial steps for developers if they're new to using AWS and we ask him to expand on how he envisions AI, ML and Automation continuing to enhance the buyers journey over the next decade. 

Lastly, we dig a little deeper into what emerging technologies he's most excited about as well as talking about re:MARS; Amazons invite only tech conference inspired by Mars!

As always, we would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. 

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