Many practices cross-train without structure and end up with nobody accountable for anything. Jeff outlines the systems, roles, and safeguards needed to make cross-training actually work. 

Organization Board Handout - https://www.mgeonline.com/org-board-download-form-page/ 

The MGE Power Program - https://www.mgeonline.com/power-program 

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc 

DDS Success (coupon code RX269) - https://ddssuccess.com/ 

Trying to run a practice without a solid office manager puts a hard ceiling on your success. In this episode, Jeff explains the qualities that define a real executive manager and how that role becomes the foundation for growth, expansion, and peace of mind. 

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc 

Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist 

Want some insight into what you could see next year? In this week's episode, Jeff and marketing specialist Dan Brown discuss possible marketing trends and important beats to hit as we approach 2026. 

The MGE New Patient Workshop - https://www.newpatients.net 

Email - dan@blumbergdigital.com 

Being a dental practice owner can be a little tricky because it's hard to know exactly what's going on elsewhere in the office while you're busy chairside. And this isn't just a problem for dentists, but really any business owner. It's impossible to keep your finger on the pulse of every single aspect of the business, and even the most well-intentioned employees can miss things in their area or unintentionally misrepresent them, which gives you a false impression. So this week, Jeff discusses the power of inspecting for yourself and how to get a true picture of what's occuring in your business.

Care-to-Share Program – https://www.mgeonline.com/care-enough-to-share-program/

MGE Power Program - https://www.mgeonline.com/power-program

We all know we're supposed to track metrics (or "key performance indicators") for our businesses. However, oftentimes this just boils down to looking at a chart and thinking, "Oh, last month was bad," or "last month was good"…but now it's too late to do anything about it. When you don't use it in real time, it becomes curious but ultimately useless information. So in this episode, Jeff discusses how to actively track key information and use it to actually improve efficiency and meet your goals.

DDS Success - https://ddssuccess.com

Download list of statistics to track - https://www.mgeonline.com/dental-office-statistics

For better or for worse, debt is a part of life for most private practitioners, whether it's from purchasing a practice, adding chairs, new equipment, or even just trying to cover the bills and payroll on a down month. In the right situation, strategically taking on some debt is no problem. But there are also many scenarios where taking on debt is a very bad idea and you can find yourself underwater quickly. So this week, Jeff discuss good debt vs bad debt and how to navigate this intelligently as a dental practice owner.

Free Practice Analysis - https://www.mgeonline.com/free-practice-analysis

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Learn more about MGE - https://mgeonline.com

We receive this question fairly often: how involved should my associate doctor be in presenting treatment? Jeff's answer is a bit unconventional compared to the traditional associate model, and you'll understand why as you listen.

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course

It can be a delicate balance finding the right amount of time to schedule for new patient appointments. Too little time and you're too rushed to form a good relationship and present their treatment plan properly. Too much time and it starts eating into more productive procedures. So this week, Jeff dives into new patient appointment lengths and how to maximize both case acceptance and efficiency.

New Patient Intake Form - https://www.mgeonline.com/np-intake-form

Phone Skills Course - https://ddssuccess.com/p/phone-skills-2-0

We all know that focusing on retaining patients is crucial for long-term practice success, and we've already done episodes on reactivating patients and building up your hygiene dept—but there's another important aspect that most dentists overlook. This week, Jeff reveals what it is and how to manage it successfully so you start seeing better retention and increased production.

Download the MGE Reactivation Program - https://www.mgeonline.com/mge-reactivation-program

Sample HIPAA release form - https://www.mgeonline.com/sample-hipaa-marketing-release-download

Chances are if you are a practicing dentist, you are doing some form of marketing. But is your marketing actually effective? Are you getting good ROI? Are you even keeping track of it? In this week's podcast, Jeff goes over the importance of tracking your marketing's effectiveness, some tips on how to maximize your ROI and how your marketing directly reflects your new patient flow.

The MGE New Patient Workshop - https://www.newpatients.net 

Download the NP call log - https://www.mgeonline.com/np-call-log 

Learn more about MGE - https://www.mgeonline.com 

DDS Success - https://www.ddssuccess.com/ 

Jeffs Email – jeffb@mgeonline.com 

Being solidly booked out weeks (or even months) into the future can give you a feeling of security…but it can also severely limit your schedule flexibility and growth potential. So, what's the right balance? When are you booked out too far—or not far enough? That's the topic that Jeff tackles in this week's episode!

Live scheduling seminar -  https://mgeonline.com/scheduling-livestream

Online scheduling course - https://ddssuccess.com/p/art-of-scheduling-productively

Case acceptance seminars - https://mgeonline.com/mge-communication-and-sales-seminars

Setting the right goals and having the right approach to achieving them is an incredibly important part of successfully owning and operating a business. And what better time to talk about this than at the turn of the new year? So this week, Jeff dives into the topic of goals to help you get the best start to 2024.

Learn more about MGE - https://mgeonline.com

This week we wrap up our series on the Office Manager's daily duties and routine to keep their practice running efficiently and productively.

Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist

Learn more about MGE - https://mgeonline.com

Dental offices are outsourcing insurance billing more than ever before – and they're paying the price. In this episode, Jeff and Sabri explain how to avoid becoming one of them and share the oversight steps that protect your bottom line. 

Smiles Care Claims - https://www.smilecareclaims.com/ 

We've discussed the importance of having a well-trained Office Manager and their general job description—but what should they actually be doing all day? In this two-part series, we cover the Office Manager's daily duties and routine to keep their practice running efficiently and productively.

Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist

Learn more about MGE - https://mgeonline.com

When does it make sense to hire a Treatment Coordinator? And if you already have one, how should you best utilize them? And should you considering adding another? This week, Jeff answers those questions and discusses what you can do to increase patient volume to the point where adding a Treatment Coordinator is worth the investment.

Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course

Overview of the Treatment Coordinator job - https://www.youtube.com/watch?v=QYot0vTsSyc

Free Consultation - https://www.mgeonline.com/free-practice-analysis

There's nothing more frustrating than working hard and producing a whole lot—only to realize there's almost no profit left at the end of the month. So this week, Jeff tackles profitability: where dentists often go wrong in calculating their overhead/profit and what to focus on to bring that profit margin up.

Overhead Calculator Spreadsheet & Guidelines - https://mgeonline.com/overhead-materials/

MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars/

Fees & Plans Analysis - https://mgeonline.com/fees-and-plans-analysis/

Free consultation - https://www.mgeonline.com/free-practice-analysis/

Do your staff look forward to coming into work every day? Do you? Obviously, work can never compete with fishing or golfing or Disneyworld, but your office should be a place where you can all have fun and perhaps even enjoy your work! Office drama and "toxicity," though, make it no fun for anyone and negatively impact practice production. So this week, Jeff covers some sensible tools for eliminating toxicity and creating an environment where everyone is free to be highly productive while also working together as a team and enjoying their jobs.

List of statistics to track - https://www.mgeonline.com/dental-office-statistics

MGE Power Program - https://www.mgeonline.com/power-program

Free Consultation - https://www.mgeonline.com/free-practice-analysis

In prior episodes, we've discussed several aspects of case acceptance. Now, Jeff brings it all together and walks through the entire process from a new patient initial to accepting and starting treatment. This will help you create an intelligent, organized system in your office to maximize case acceptance and ensure nothing slips through the cracks. 

Production Calculation - https://www.mgeonline.com/production-calculator

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

DDS Success (coupon code RX269) - https://ddssuccess.com

Free Consultation - https://www.mgeonline.com/free-practice-analysis

We've discussed the job duties of several positions, such as the Receptionist, Treatment Coordinator, Office Manager, etc—but what about the Owner? Owning a dental practice IS a job, too! So this week, Sabri Blumberg joins us to discuss the six core job functions the Owner needs to perform and that should never be delegated to anyone else. 

Learn more about MGE - https://mgeonline.com

Free Consultation - https://www.mgeonline.com/free-practice-analysis

In dentistry, we don't have the luxury of a big HR or recruiting department, but hiring the right people is still an incredibly important part of running a dental practice and there are a lot of nitty-gritty details. So this week, we bring in our own hiring expert, Ashley Fuegel, to simplify things and ensure you find hire the best talent.

Sample Application & Offer Letter - https://mgeonline.com/sample-application-and-offer-letter

Background checks - https://s2verify.com

Learn more about MGE - https://mgeonline.com

Free Consultation - https://www.mgeonline.com/free-practice-analysis

What's going on with the inflation, interest rates, and labor market can have big implications for private practice dentists—but trying to keep up with it all can be a headache. So this week, Jeff breaks it down simply and gives some key tips for dentists that want to keep growing and maximize profitability.

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

Practice Analysis - https://www.mgeonline.com/free-practice-analysis

Fee Lookup - https://feelookup.com

Wasserman Guide – https://wasserman-medical.com/product-category/dental

Employment Stats - https://www.bls.gov/news.release/pdf/empsit.pdf

Job Opening Stats - https://www.bls.gov/charts/job-openings-and-labor-turnover/unemp-per-job-opening.htm

Small Business Stats - https://www.nfib.com/surveys/small-business-economic-trends

Inflation Stats - https://www.bls.gov/charts/consumer-price-index/consumer-price-index-by-category-line-chart.htm

Tried double-confirming, automatic reminders, cancellation fees…and yet you're still experiencing cancellations and no-shows? This week, Sabri Blumberg joins us to do a deep dive into the reasons patients cancel and how you can eliminate cancellations once and for all in your practice (on both the doctor's and hygienist's schedules).

Guides for Filling Openings On the Doctor's and Hygienist's Schedule - https://mgeonline.com/filling-openings-on-the-schedule-downloads

DDS Success (coupon code RX269) - https://ddssuccess.com

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

If you survey dentists (which we do), staffing issues will always come up as one of the biggest sources of problems and stress—and it's only gotten worse in recent years. So this week, special guest Jeff Santone comes on to discuss the biggest barriers to building a good team and what adjustments you should make to be successful in today's environment. 

:11 I can't find (or keep) any good staff

14:12 – I'm understaffed but can't afford to hire more people

The MGE New Patient Workshop - https://www.newpatients.net

DDS Success (coupon code RX269) - https://ddssuccess.com

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

Wasserman Guide – https://wasserman-medical.com/product-category/dental

Most dentists chase new patients to raise case acceptance—but that's not where the biggest gains come from. Jeff breaks down where real case opportunities come from and how to uncover the untapped income hiding in your existing patient base.

The MGE New Patient Workshop - https://www.newpatients.net 

ABC Communication & Sales Seminars - https://www.mgeonline.com/abc 

If you're a regular listener, then you already know how important it is to have a highly competent Office Manager for your practice. This week, we bring on special guest Sabri Blumberg to discuss how to find the right person, what attributes to look for, and getting them started on the job successfully. 

Running the Day Checklist - https://www.mgeonline.com/running-the-day-checklist

MGE Power Program - https://www.mgeonline.com/power-program

DDS Success (coupon code RX269) - https://ddssuccess.com

Free Consultation - https://www.mgeonline.com/free-practice-analysis

New ideas are great and we always want to keep evolving and improving—but making misguided changes in your practice can also have disastrous consequences. So this week, Jeff discusses how to approach implementing new changes sensibly and what to do if things suddenly go sideways.

Learn more about MGE - https://mgeonline.com

Free consultation - https://www.mgeonline.com/free-practice-analysis

About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard

Nobody wants to have a high turnover office, but sometimes trying too hard to hold on to employees only makes the problem worse. So in this episode, Jeff discusses how to know if it's a bad fit early and what to do about it—so you can build the right team around you and not wind up with continual problems and even worse turnover.

Learn more about MGE - https://mgeonline.com

Free Consultation - https://www.mgeonline.com/free-practice-analysis

More and more GPs recently have been bringing in part-time specialists so they can offer more services in-house. The benefits are obvious, but where can it go wrong and what considerations should you have before deciding to bring someone on? And how do you do it right? This week, we're joined by special guest Sabri Blumberg to answer those questions and more!

Ask Sabri a question – sabrib@mgeonline.com

Learn more about MGE - https://mgeonline.com

No matter where you practice, you probably have some form of patient financing in your office. But there are a few keys to utilizing it properly and some ways to do it that aren't so effective. In this weeks episode Jeff goes over not only when you should use it, but how doing it wrong could be costing you a lot more than you think!

Free Consultation - https://www.mgeonline.com/free-practice-analysis

Learn more about MGE - https://www.mgeonline.com 

If you want to significantly reduce overhead and increase your profit margin, there are only so many expenses you can cut out before you start doing more harm than good. However, there is one thing that makes a huge difference, and this week Jeff reveals what it is and how to reclaim your lost profitability.

Production Calculation - https://www.mgeonline.com/production-calculator

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard

In order to be productive, every team member needs to know what they are producing. So if you want to improve the productivity and efficiency of your team, the first step is to get everyone on the same page about what they are producing and how it creates value for the practice—and that's what Jeff discusses on this week's episode.

Downloads for this episode - https://www.mgeonline.com/episode-102-downloads

Free Consultation - https://www.mgeonline.com/free-practice-analysis

Learn more about MGE - https://www.mgeonline.com 

About the Hubbard Management System - https://mgeonline.com/l-ron-hubbard

This week we answer more listener questions with special guest Sabri Blumberg. You can also watch the filmed version of this episode on our YouTube Channel here: https://www.youtube.com/watch?v=DEzOvLsslf0

:11 – I can't find a hygienist.

9:54 – I have a problematic staff member but they're very productive.

18:00 – How do I get more new patients?

The MGE New Patient Workshop - https://www.newpatients.net

Free Consultation - https://www.mgeonline.com/free-practice-analysis

It's the 100th episode! For this milestone, we brought Sabri on to answer the most burning listener questions! We also filmed this episode so you can watch on our YouTube Channel here https://www.youtube.com/watch?v=RGXrYGzkl-o.

:11 – When should I begin phasing out of PPOs?

16:55 – What do I need to do to build a good team?

25:50 – What is the simplest way to increase my collections?

Overhead Sheet - https://www.mgeonline.com/overhead-materials/

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

Hiring Ads - https://mgeonline.com/sample-hiring-ads-2/

Free Consultation - https://www.mgeonline.com/free-practice-analysis

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Team Training Video Courses - https://ddssuccess.com

Marketing can be expensive, and the costs only rise over time, so it's always a good idea to focus on maximizing the results of your marketing as much as possible. That means both having the right strategy for external marketing and streamlining your internal processes. So in this episode, Jeff outlines the step-by-step checklist we give our clients to ensure they are getting the most out of the new patient acquisition and retention efforts.

Download the checklist here - https://www.mgeonline.com/new-patient-management-checklist-download

The MGE New Patient Workshop - https://www.newpatients.net

Does it feel like every time you fix something in your practice, it starts falling apart again a few weeks later? Jeff breaks down why that happens and how to apply the law of entropy to keep your office running smoothly long term. 

The MGE Power Program - https://www.mgeonline.com/power-program 

Does your production go up and down unpredictably from week to week and month to month? It may not actually be as "unpredictable" as you think. There is a specific reason for it! And that's what Jeff covers this week: why you have big swings in production and how to make it more consistent so you can see steady growth.

DDS Success (coupon code RX269) - https://ddssuccess.com

The MGE New Patient Workshop - https://www.newpatients.net/

Cycle of Booms & Depressions quote - https://mgeonline.com/wp-content/uploads/2023/07/Cycle-of-Booms-Depressions.pdf

So you've done the math: in order to meet your goal for the month, you need to produce X amount per day. Wouldn't it be nice if you could just get that production lined up consistently every day and meet your goals like clockwork? That is possible with good planning! And if it's not happening in your office, the culprit is most likely one (or more) of the six reasons Jeff covers in this week's episode.

Morning Production Meeting - https://mgeonline.com/morning-production-meeting-download

Free Consultation - https://www.mgeonline.com/free-practice-analysis

How is your practice really doing from a performance perspective? How "healthy" is your business? Just looking at revenues or going by gut feeling aren't a good way to measure the true health and performance of your practice! There are five key areas to analyze to get a proper picture of your office, which Jeff covers in this week's episode.

:11 – Growth rate

9:10 – Hygiene and patient retention

19:35 – Case acceptance and collections

23:36 – Staff efficiency

33:35 – Overhead and profitability

Full Practice Evaluation - https://mgeonline.com/practice-health-analysis

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Hygiene Formula Spreadsheet - https://www.mgeonline.com/hygieneformula

Overhead Guidelines & Calculator - https://www.mgeonline.com/overhead-materials

Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans

Has this ever happened to you? "We saw double the usual number of new patients this month—so why did production barely go up?" Or, "We expanded into more chairs and added a provider—but why didn't our collections increase commensurately?" Sometimes when you're trying to grow, you can see diminished returns even if it seems like you're doing everything right on the surface. There is a specific reason for this as well as a solution, and that's what Jeff covers in this episode.

Free Consultation - https://www.mgeonline.com/free-practice-analysis

The MGE New Patient Workshop - https://www.newpatients.net

This week, dental marketing expert Dan Brown joins Jeff to discuss the most important aspect of your marketing: social proof. He describes what it means and how focusing on it has been helping many of our clients double, triple, or even quadruple their new patients without adding a big marketing expense.

The MGE New Patient Workshop - https://www.newpatients.net

Sample HIPAA release form - https://www.mgeonline.com/sample-hipaa-marketing-release-download

Microphone - https://www.amazon.com/gp/product/B0BN1TZG89 

Tripod - https://www.amazon.com/Newest-Upgraded-Solidest-Compatible-Samsung/dp/B09XHZ8F7F

This week we bring in special guest Jeff Santone to discuss the three most common barriers to increasing practice revenues. Jeff speaks from his experience having run two highly successful offices and lecturing to, meeting with, and observing hundreds of doctors from all over the country on a monthly basis as MGE's New Client Services Executive.

:11 – Reason #1: Your case acceptance rate isn't what you think it is

22:22 – Reason #2: Your fee schedule

40:17 – Reason #3: Not being a real executive of your practice

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Fees & Plans Analysis – https://www.mgeonline.com/fees-and-plans

Embezzlement is a lot more common in dentistry than you may think, and it's not always easy to see if you don't know what to look for. So this week, Jeff discusses the signs that you may have an embezzlement problem as wellas some simple things you can do to prevent it from happening to you.

Team training video courses - https://ddssuccess.com

Cash Reconciliation Report - https://mgeonline.com/cash-reconciliation-report

For a while, postcards were all the rage in the world of dental marketing. Then we had Google ads, then Facebook ads, then "implant funnels"…all going in a digital direction. So, should you focus purely on digital marketing nowadays, or is it still worth including direct mail in your marketing strategy? That's what Jeff discusses in this week's episode, along with some key tips to get good return-on-investment in your marketing.

Phone Scripts - https://www.mgeonline.com/the-mge-new-patient-phone-scripts-ebook

New Patient Call Log - https://www.mgeonline.com/np-call-log

The MGE New Patient Workshop - https://www.newpatients.net

Team training video courses - https://ddssuccess.com

We all want to improve and do better, so we make changes and implement new ideas…but oftentimes these changes don't result in actual improvement, or occasionally actually make things worse. So how do you know that you're solving the right problem? And how do you make sure that you keep the successful things going while making these changes? That's what Jeff discusses in this week's episode!

Download the New Patient Call Log - https://www.mgeonline.com/np-call-log

The MGE New Patient Workshop - https://www.newpatients.net

The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc

Recently we've found that a surprisingly high number of dentists are making a big mistake in their treatment presentations—and in addition to harming your case acceptance, it can upset patients and lead to future problems. So this week, Jeff talks about this problem and why you may need to change your approach to presenting treatment.

The MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars

Free Consultation - https://www.mgeonline.com/free-practice-analysis

In this episode, Jeff Blumberg breaks down the key factors that keep staff motivated, productive, and aligned with your practice's purpose, plus useful ways to build a truly engaged team. 

The MGE Power Program - https://www.mgeonline.com/power-program 

Gallup article - https://www.gallup.com/workplace/349484/state-of-the-global-workplace.aspx 

Over the last few years, there has been a ton of money flowing into corporate dentistry and a lot of talk about DSOs becoming the future of the dental industry. But if you look closely, there are some signs of trouble in paradise recently—and these trends are interesting food for thought for all dentists in private practice.  

Stats on commercial loans - https://fred.stlouisfed.org/series/DRTSCILM

Stats on credit card lending - https://fred.stlouisfed.org/series/DRTSCLCC

MGE Communication & Sales Seminars - https://www.mgeonline.com/mge-communications-sales-seminars/

Online Dental Team Training - https://ddssuccess.com/

Definition of EBITDA: https://www.investopedia.com/terms/e/ebitda.asp

Free Fees & Plans Analysis - https://www.mgeonline.com/fees-and-plans-analysis/

In this episode, Jeff covers several eye-opening dental industry statistics that open the door to tremendous opportunity for smart practice owners over the next 5-10 years. This is a fascinating listen for any dentist—but particularly if you're a growth-minded owner or a considering buying an office in the future, this is a must-listen episode!

Dental Industry Statistics - https://mgeonline.com/2023-dental-industry-statistics

Practice Acquisition Checklist - https://mgeonline.com/practice-acquisition-checklist-3

Free consultation - https://www.mgeonline.com/free-practice-analysis/

There are a few reasons why patients cancel appointments, but one of them far outstrips all the rest—and no amount of reminders or confirmations or cancellation fees will fix it. So this week, Jeff discusses the real problem behind the majority of cancellations and how to solve it so you can start reclaiming your lost productivity.

The MGE Communication & Sales Seminars - https://mgeonline.com/mge-communication-and-sales-seminars/

DDS Success - https://ddssuccess.com/