Customer Experience Patterns Podcast – Détails, épisodes et analyse
Détails du podcast
Informations techniques et générales issues du flux RSS du podcast.
Customer Experience Patterns Podcast
Sam Stern
Fréquence : 1 épisode/8j. Total Éps: 74
Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern yourself to create great customer experiences.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Classements récents
Dernières positions dans les classements Apple Podcasts et Spotify.
Apple Podcasts
🇩🇪 Allemagne - marketing
08/01/2025#81🇩🇪 Allemagne - marketing
05/01/2025#100🇩🇪 Allemagne - marketing
04/01/2025#58🇬🇧 Grande Bretagne - marketing
06/12/2024#94🇨🇦 Canada - marketing
22/11/2024#61🇫🇷 France - marketing
30/10/2024#50
Spotify
Aucun classement récent disponible
Liens partagés entre épisodes et podcasts
Liens présents dans les descriptions d'épisodes et autres podcasts les utilisant également.
See all- https://www.sporkful.com/
34 partages
- https://doingcxright.com/
27 partages
- https://en.wikipedia.org/wiki/Thinking
61 partages
Qualité et score du flux RSS
Évaluation technique de la qualité et de la structure du flux RSS.
See allScore global : 63%
Historique des publications
Répartition mensuelle des publications d'épisodes au fil des années.
Emotions Matter More Than You Think - Even When You Think They Matter A Lot
Saison 1 · Épisode 52
jeudi 24 octobre 2024 • Durée 05:59
The Law Of Emotion: Emotion matters more than you think, even if you remember the law of emotion.
Yes, inspired by Hofstatder's Law
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The Winding Path To CX & CX Insights
Saison 1 · Épisode 51
jeudi 17 octobre 2024 • Durée 21:48
The varied career paths that lead to becoming a CX professional. The ways those expeirences help you be better at your job. The ways that focusing on customers can help you in other jobs.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Your Current Company Culture Is A Design Constrain
Saison 1 · Épisode 42
jeudi 15 août 2024 • Durée 07:21
The only thing that is slower to change than culture is nature.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Why Designing AI Into CX Requires Rethinking Human-Centered Design Practices
Saison 1 · Épisode 41
jeudi 8 août 2024 • Durée 32:24
Connect with Kerry Bodine on LinkedIn
Kerry's master-class on Designing For AI in CX & EX
Research Paper On The Difficulty Of Designing For AI
Creating Design Resources To Scafold The Ideation Of AI Concepts
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
How To Address The Root Causes Of Frustrations From Waiting
Saison 1 · Épisode 40
jeudi 1 août 2024 • Durée 09:54
Waiting in line is a bad experience. Except that's not always true. Learn what makes some waits unbearable, while others are tolerable at worst, and a memorable part of the experience at best.
· Timing is right for T riders, businesses
· Subway Countdown Clocks Are Good For Business
· Houston airport baggage claim
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
The Right Way To Deliver Digital-First Customer Experiences
Saison 1 · Épisode 39
jeudi 25 juillet 2024 • Durée 33:06
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
4 Ways To Build Trust With Your Customer Experience
Saison 1 · Épisode 38
jeudi 18 juillet 2024 • Durée 07:54
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Customer-Care Is Not A Cost To Be Minimized With Stacy Sherman
Saison 1 · Épisode 37
jeudi 11 juillet 2024 • Durée 32:25
Stacy's LinkedIn Learning Course On Agent Experience
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Define the negative space around your CX
Saison 1 · Épisode 36
jeudi 4 juillet 2024 • Durée 09:41
The concept of negative space
Frontier Airlines drops customer-service
Why Chick-Fil-A Closes on Sundays
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
Why Your CX Team Should Craft A Mission Statement & Create A CX Toolkit
Saison 1 · Épisode 35
jeudi 27 juin 2024 • Durée 20:15
Nicole Ornelas on LinkedIn.
Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music.
Hosted on Acast. See acast.com/privacy for more information.
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