Explorez tous les épisodes du podcast Conflict Skills
| Titre | Date | Durée | |
|---|---|---|---|
| From Student to Mediator: Navigating Careers in Dispute Resolution | 11 Dec 2025 | 01:10:02 | |
In this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients. Timestamps: 00:00 "Conflict Skills Podcast: Special Guest" 08:51 Understanding Behavior and Perception 13:43 "Managing Emotions and Self-Regulation" 16:45 Managing Emotions and Responses 26:30 Managing Conflict in Mediation 29:09 Balanced Mediation Process Explained 32:49 Navigating Power Imbalance Mediation 42:02 Conflict Resolution Strategies Overview 45:17 Negotiation Strategies at Work 49:03 "Assertiveness in Mediation Explained" 57:02 Improving Client Scheduling Challenges 01:01:23 The Power of Respectful Listening 01:09:01 "Podcast Thanks and Feedback Request" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Five Simple Ways to Improve Your Conflict Management Skills | 01 Dec 2025 | 00:44:42 | |
In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations. Timestamps: 00:00 "Calming Conflict Through Breathing" 06:42 Navigating Conflict Through Respect 08:05 Coaching Questions vs. Listening Statements 14:07 Mediation Concerns and Communication Strategies 16:10 Effective Mediator Safety Assessments 20:22 "Reset After Conflict" 24:30 Processing Emotions Through Movement 27:15 "Clarity Through Conflict Reflection" 30:03 "Navigating Communication Patterns" 32:30 "Writing to Resolve Conflict" 38:16 Conflict: Complexity Over Simplification 41:42 Navigating Uncertainty and Fog 43:16 Podcast Feedback & Suggestions Welcome Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Team Members Not Pulling Their Weight in Projects | 18 Jul 2025 | 00:19:07 | |
In this episode, Simon Goode explores how to handle situations where a team member isn’t contributing effectively, specifically when they rely too much on AI tools and submit superficial work. He analyzes the scenario using five types of conflict—relationship, data, interest, values, and structure—to help listeners clarify the underlying issues and choose the best approach. The episode offers practical strategies for assessing and addressing group conflict, encouraging listeners to use this framework for their own challenging situations. -------- TIMESTAMPS 00:00 Using GenAI for Application Drafts 04:11 Relationship Conflicts in Team Dynamics 07:00 Types of Conflict: Relationship vs. Data 11:44 Resolving Team Value Conflicts 15:07 Optimizing Collaborative Work Processes 17:11 Therapeutic Benefits of Writing Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Conflict and Grief: Mistakes to Avoid and Tools To Manage Waves of Emotions | 12 Jun 2025 | 00:29:55 | |
In this episode of the Conflict Skills Podcast, Simon Goode explores the relationship between grief and conflict, offering practical tools for supporting those experiencing loss and navigating challenging conversations. He discusses common mistakes people make when addressing grief, ways to de-escalate emotional situations, and strategies for maintaining boundaries with empathy and clarity. Simon also emphasizes the importance of self-care for anyone supporting others through grief, sharing helpful resources for managing vicarious trauma. ---------- BOOK: 'Trauma Stewardship', Laura van Dernoot Lipsky https://traumastewardship.com/ ---------------- TIMESTAMPS: 00:00 Grief Counseling and Conflict Management 04:48 Grief's Multifaceted Impacts 10:30 Supporting Grieving Employees 13:19 Grief: A Lasting, Evolving Presence 15:42 Encouraging Phrasing in Grief Support 20:24 Providing Certainty During Escalation 21:37 Empowering Choices and Autonomy 26:38 Navigating Grief in Leadership 28:34 "Managing Trauma and Self-Care" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations | 14 May 2025 | 00:22:24 | |
In this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with an open, nonjudgmental mindset to deepen understanding and drive positive change in conflict situations. --------------- TIMESTAMPS: 00:00 Improving Listening Skills Strategies 05:48 Effective Distress Listening Techniques 08:48 Effective Listening with Open Questions 10:58 Effective Communication Through Mirroring 13:10 Summary Options: Short or Long 18:49 Embracing Subjective Narratives in Conflict 20:14 Levels of Active Listening Skills Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Tools to Effectively Digest and Process Conflict | 06 May 2025 | 00:42:10 | |
In this episode, Simon Goode explores how we can "digest" conflict experiences by using practical self-regulation techniques in the moment, immediately after, and over the long term. He shares tools like mindful breathing, multisensory walks, journaling, and gratitude exercises to help restore balance and process stressful encounters. Simon emphasizes that everyone's needs are different, encouraging listeners to experiment with various strategies to find what works best for them. --------------- TIMESTAMPS: 00:00 Mind-Body Self-Regulation Transformation 04:32 Digesting Conflict: Strategies and Tools 06:25 Navigating Advice Sensitively 11:00 "Understanding Sensory and Internal Perception" 15:33 Post-Conflict Reset Strategies 18:19 The 20 Sigh Method 21:04 Simple Mindfulness Techniques 23:24 "Emotional Impact of Childhood Sounds" 29:32 Mindfulness Habits: Overcoming Doubts 32:01 "Benefits of Pen-and-Paper Journaling" 36:05 Gratitude: A Path to Positivity 39:10 "Staying Calm: Practical Strategies" 41:50 Podcast Farewell Message Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Steps To Rebuild Trust After Workplace Conflict | 21 Apr 2025 | 00:23:14 | |
Conflict is an inevitable part of life—whether we’re navigating tricky workplace dynamics, strained family relationships, or friction among friends. While resolving the immediate dispute is hard enough, what happens next can be even trickier: how do you pick up the pieces and rebuild trust after things have gone wrong? That’s exactly the challenge Simon Goode, professional mediator and host of the Conflict Skills Podcast, unpacks in Episode 74: “Rebuilding Trust After Conflict”. If you’ve ever found yourself walking on eggshells after a heated disagreement, feeling awkward around a colleague after a workplace blow-up, or struggling to truly move on from an argument, this episode is packed with practical advice, relatable insights, and tools to guide you towards healthier, more resilient relationships. Simon’s straightforward, empathetic approach demystifies the long, sometimes uncomfortable road back to mutual trust. -------------- TIMESTAMPS: 00:00 Trust Erosion After Conflict 03:05 Rebuilding Trust: A Three-Phase Approach 06:28 Focus on Short-Term Conflict Management 09:43 Empathetic Listening Without Solutions 12:56 Restorative Justice and Empathy Guidelines 16:54 Breaking Crisis Cycle for Trust 20:58 Cultivating Positive Work Relationships 22:32 Contact & Support the Podcast Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The Hubris Of Conflict Resolution Expertise | 11 Apr 2025 | 00:30:00 | |
In episode 73 of the Conflict Skills Podcast, host Simon Goode discusses the challenges and complexities of being labeled a conflict resolution expert, sharing personal experiences of feeling overwhelmed by conflicts despite training when the situation was calling on resources that weren't available. Simon explores the unrealistic expectations we often place on ourselves and delves into how our brain's response to stress can complicate conflict management. Throughout the episode, Simon reflects on self-care strategies and the importance of balancing different aspects of self to effectively navigate and respond to conflict. 00:00 Overcoming Challenges Amidst Chaos 03:53 Conflict Confidence & Work-Life Realities 08:11 Driving Stress Impacts Email Writing 13:24 "Breaking Digital Dependency" 17:03 "Forgiving Audience Amid Tech Issues" 18:03 Five Aspects of Self-Care 23:10 Balancing Self for Conflict Resolution 25:30 Balancing Self for Present Awareness 28:09 Self-Calming Strategies Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Conflict When You're Tired: Practical Strategies for Low Energy Challenges | 02 Apr 2025 | 00:31:15 | |
In this episode of the Conflict Skills Podcast, host Simon Goode shares five tips for managing conflict when you're tired. He discusses how tiredness affects our thoughts, emotions, and behavior, leading to a higher likelihood of conflict, and provides strategies like slowing down, strategically adjusting timing, and self-regulating frequently. Simon also touches on the importance of managing expectations for ourselves and with others when our energy levels are low. -------------------- 00:00 Managing Conflict While Tired 06:03 Fatigue Impairs Decision-Making 07:09 "Strong Emotions: Not Overreacting" 12:38 "Slow Down for Clarity" 13:31 "Calm Through Slower Actions" 16:59 Managing Stress and Energy Levels 21:27 Self-Regulation Strategies for Meetings 25:57 Managing Fatigue and Productivity 29:05 Managing Tiredness in Conflict 30:18 Engage with "Conflict Skills" Podcast Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 5 Tips To Overcome Conflict Avoidance and Improve Assertiveness | 18 Mar 2025 | 00:42:16 | |
In this episode of the Conflict Skills Podcast, I provide 5 useful tools for individuals who are conflict avoidant, providing strategies to help them manage conflicts more effectively in various relationships. He emphasizes understanding the reasoning behind conflict avoidance, offers coaching tools for team leaders and managers, and highlights techniques like goal clarification and utilizing the six sources of influence. The episode is aimed at both conflict avoidant individuals and those supporting them, with practical advice on self-regulation and adjusting communication tactics to improve assertiveness. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Manage Emotions in Performance Management Conversations | 10 Mar 2025 | 00:18:20 | |
In today's episode of the Conflict Skills Podcast with host Simon Goode, we dive into the crucial topic of managing emotions during performance management meetings. Simon, a seasoned professional mediator, addresses the challenges often faced in these meetings, especially when conflict escalates. He explores various de-escalation strategies tailored for performance management conversations by focusing on five key aspects: certainty, relatedness, autonomy, status, and fairness. Simon also discusses the importance of balancing assertiveness with empathy, offering step-by-step insights into how to maintain composure through both verbal and nonverbal communication. Whether you're aiming to foster collaboration or need to take a more direct approach, Simon's guidance in this episode provides valuable tools to help navigate performance-related discussions effectively. Tune in to learn how to keep these crucial conversations more productive and less contentious. -------------------- EPISODE SUMMARY:
Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The 7 Hermetic Principles: Enhancing Relationship Dynamics Through Ancient Wisdom | 03 Mar 2025 | 00:28:20 | |
In this episode, host Simon Goode explores the seven Hermetic principles derived from the teachings of Hermes and how they can be applied to conflict resolution in relationships. He delves into each principle, such as mentalism, correspondence, and vibration, discussing their relevance and offering insights on how these ancient concepts can help individuals understand and influence their interpersonal dynamics. The episode encourages listeners to reflect on how their perceptions and behaviors shape relationships and offers perspectives on finding balance and growth within personal and professional conflict scenarios. ------------- Show Notes: The Seven Hermetic Principles
Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign Teachers | 07 Nov 2025 | 00:39:03 | |
In this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad. TIMESTAMPS: 00:00 Navigating Cross-Cultural Work Challenges 03:54 Cultural Challenges and Perspectives 08:00 Building Trust Across Language Barriers 10:52 First Job Challenges 15:49 "Becoming a Teacher in Busan" 16:55 Balancing Leadership and Relationships 20:18 Teacher Management Tension Abroad 25:10 Teaching Across Cultural Boundaries 26:36 Teaching Older and Younger Students 31:58 "Guidance and Support at Work" 34:10 Workplace as a Classroom 37:19 Community Bonds in Busan Memories Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Five Strategies to Say No - Firmly and Respectfully | 24 Feb 2025 | 00:22:50 | |
In this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped to handle even the most determined individuals with composure. This episode is an essential listen for anyone looking to master the delicate balance of saying no, a critical skill in managing everyday conflicts. Tune in to enhance your communication toolkit and navigate conflicts with greater ease. Tomestamp overview 00:00 Role Modeling Calm Communication 06:10 Choosing Between Soft or Assertive 'No' 08:18 Streamlining Communication Processes Now 10:25 Conditional Approval for Request 15:57 List Management and Authority Dynamics 18:31 "Strategies for Resolving Persistence" 21:21 Breaking the Cycle of Repetitive Discussions Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Understanding Cumulative Stress: How It Fuels Workplace Conflict | 17 Feb 2025 | 00:27:10 | |
In this episode of the Conflict Skills Podcast, host Simon Goode discusses the cumulative effects of stress on workplace conflict and the interconnection between work and personal life stressors. He highlights how stress can negatively impact our capacity to handle conflict and offers strategies for managing stress, including during and after conflicts, as well as over the long term. Goode also invites listeners to share their experiences and stay updated on his upcoming online course focused on managing workplace conflict. ------------------------------------------- TIMESTAMP OVERVIEW: 00:00 Rethinking Work-Life Balance 03:45 Work Stress Affects Personal Life 07:39 Navigating Work-Life Stress Management 11:29 Shifting from Black-and-White Thinking 15:28 "Stress Response: Fight or Flight" 19:39 Stress Management: Breathing and Mindfulness 23:49 Managing Stress Through Life Tweaks 26:21 Announcement: Self-Paced Online Course Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Strategies for Managing Cognitive Dissonance in the Workplace | 02 Feb 2025 | 00:27:25 | |
Discover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 5 Debate Tactics To Avoid With Friends | 27 Jan 2025 | 00:28:34 | |
In this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.
Effective Strategies for Managing Debates and Disagreements
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| Workplace Conflict Analysis: Tools for Leaders and Professionals | 20 Jan 2025 | 00:34:11 | |
In this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.
Listener Feedback Request
Self-Analysis and Conflict
Relationship Conflict Layer
Structural Conflict
Drivers of Conflict
Setting Goals in Conflict Resolution
Steps to Develop Conflict Resolution Plan
Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Handle Speeding Neighbours In Residential Area | 07 Jan 2025 | 00:30:43 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into a neighborhood dispute between Kevin and Jim over speeding in a residential area. Through a case study, Simon explores the underlying causes of the conflict, offers mediation tips, and stresses the importance of fostering a collaborative, future-focused dialogue. Listeners are encouraged to subscribe, leave reviews, and suggest future topics via simongoode.com or email podcast@simongoode.com. 05:51 Conflict isn't about data accuracy; it's subjective. 08:57 Values conflict primarily concerns safety and understanding. 10:28 Balancing safety and responsibility through cooperative solutions. 14:52 Autonomy leads to control; confrontation causes tension. 16:35 Perceptions differ from projected communication strategies. 22:26 Planning conversation responses for different outcomes. 25:30 Kevin apologizes but provokes Jim with actions. 26:50 Neighbors' feud creates tension, unease, and awkwardness. 30:15 Share podcast with someone facing neighbor conflict. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| ADHD & Workplace Conflict: Practical Management Strategies | 05 Dec 2024 | 01:20:41 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD. Exploring Episode 63 of Conflict Skills Podcast with Simon Goode Conflict Skills Podcast is your go-to resource for tackling workplace conflicts with finesse. Hosted by Simon Goode, this podcast specializes in various conflict scenarios, offering insights and actionable strategies. In episode 63, Simon dives into a particularly nuanced subject: ADHD in the workplace. This blog post builds upon Simon’s discussion and aims to provide further clarity on managing ADHD to foster a harmonious and productive work environment. Understanding ADHD Symptoms in the Workplace Simon starts the episode by highlighting the primary symptoms of ADHD that can affect workplace dynamics. These symptoms include:
Understanding these symptoms is the first step in addressing the challenges they present. Triggers That Exacerbate ADHD Symptoms Simon underscores several triggers that can amplify ADHD symptoms, making workplace conflicts more likely. These include:
Recognizing these triggers enables managers and team leaders to create environments that minimize stress and distractions. Effective Managerial Strategies Balancing flexibility and consistency is crucial when managing employees with ADHD. Simon offers several strategies to help managers maintain this balance:
Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Moving On After Workplace Conflict: Steps To Deal With Unresolved Feelings | 14 Nov 2024 | 00:46:07 | |
In Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.
Dealing with Unresolved Conflicts Situations of Unequal Resolution
Apologies and Moving Conversations Forward Five Types of Apologies
Robert Greene’s "Ascending the Mountain" Concept
Personal Elements in Moving On Five Key Personal Elements
Moving On vs. Moving Forward
The Importance of Trust in Moving On Four Pillars of Trust
Acknowledgments and Structured Apologies
Managing Personal Feelings
Conclusion
05:14 Viewing change from a holistic self-perspective. 09:07 Accept differences, maintain boundaries, foster working relationships. 12:54 Rebuilding trust: Clear expectations and predictability. 17:25 Prepare for impact, then rebuild trust collaboratively. 21:18 Making up for mistakes with gestures. 23:34 Seek Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Six Steps to Effectively Analyze and Resolve Workplace Conflicts | 06 Nov 2024 | 00:47:30 | |
In today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating. This episode is packed with insights on how to calm your physical stress responses through effective breathing techniques, and why strategic thought always trumps knee-jerk reactions. Whether you're a manager, team member, or just someone eager to improve your conflict resolution skills, this episode has something valuable for you. Let's embark on this journey together and transform our approach to workplace conflicts. And as always, I encourage you to reach out with your feedback at podcast@simongood.com. Stay tuned! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Workplace Conflict: Case Study Analysis & Mediation Strategies | 30 Oct 2024 | 00:37:53 | |
In Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Accidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal Conflicts | 30 Oct 2025 | 01:02:06 | |
In this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions. TIMESTAMPS: 00:00 "Accidental Mediator Conflict Tools" 06:59 "Exploring Self and Regulation" 11:59 Attention Shapes Mind and Experience 17:06 Navigating Conflict and De-escalation 25:20 De-escalation Through Empathy & Clarity 29:31 Open vs. Closed Questions Explained 35:19 "Empathy and Mediation Strategies" 38:58 Clarity Through Questions in Conflict 46:59 "Positive Confrontation Over Emotions" 49:57 Mediation vs. Performance Management Consequences 56:03 Setting Conditions for Collaboration 59:47 "Accidental Mediator's Key Steps" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Facilitating a HR Mediation With Staff: Essential Answers to Common Questions | 22 Oct 2024 | 00:54:26 | |
Welcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace. We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation. I'll walk you through the essential role of a mediator, how to establish clear ground rules, and strategies for managing high emotions using de-escalation techniques. We’ll also discuss how managers can promote mediation, handle refusals, and what steps to take if mediation doesn’t resolve the issue. Remember, not all conflicts are best suited for mediation, especially in cases involving clear breaches of conduct or when parties are unwilling or incapable of participating. Stay tuned for some insightful tips and practical advice to enhance your conflict resolution toolkit. Plus, don’t miss our upcoming episode where we'll delve into real-world case studies! Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Run A Mediation Between Manager & Staff Member | 17 Oct 2024 | 00:54:50 | |
Welcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member. In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, manager, or team member, this episode will equip you with actionable steps to foster resolution and understanding in your workplace. Stay tuned to explore how structured mediation can transform workplace dynamics and contribute to a more harmonious environment. Don't forget to engage with us through comments, feedback, or emails at podcast@simongood.com. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How to Turn Down Work Invitations Respectfully | 26 Sep 2024 | 00:15:49 | |
In today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoothly. If you find our tips helpful, don't forget to subscribe or leave a review. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Negotiating With Your Boss For a Raise: Five Effective Approaches to Try | 11 Sep 2024 | 00:21:41 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Navigating Morning Chaos: Conflict Management Tips for Parents | 22 Aug 2024 | 00:42:07 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coaching model, Simon offers practical advice for fostering responsibility and problem-solving skills in children. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| The Best Questions to De-Escalate Any Situation | 12 Aug 2024 | 00:17:36 | |
In today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive conversations. We’ll explore how to open dialogues with neutral questions, how to prioritize urgent needs, and how to maintain empathy and understanding throughout the process. Plus, I'll touch on the importance of tone, body language, and offering a sense of control to the other party. Whether you're managing workplace disputes or personal conflicts, this episode provides actionable insights to help you navigate tricky interactions with confidence. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Emotional Awareness: Key to Managing Workplace Conflicts and Relationships | 05 Aug 2024 | 00:16:15 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leaders to enhance emotional intelligence and improve workplace relationships. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Client Scope Creep: Conflict Resolution Techniques for Success | 29 Jul 2024 | 00:24:01 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication. Simon emphasizes the importance of understanding these different types of conflicts to better manage and prevent scope creep, ultimately fostering healthier client relationships Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Help - I Inherited A Dysfunctional Team At Work! | 22 Jul 2024 | 00:34:01 | |
In Episode 51 of the Conflict Skills Podcast, Simon Goode provides a comprehensive guide on inheriting and managing a dysfunctional team, emphasizing the importance of starting with low-stakes interventions and understanding different types of conflicts. He elaborates on the phases of team development, the emotional toll on team members, and the pivotal role of self-care for leaders. With a focus on gradual, compassionate, and firm approaches, Simon shares his own experiences and offers practical advice for long-term team improvement. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Self-Coaching in Stressful Conflict: Using The GROW Model | 16 Jul 2024 | 00:25:14 | |
Welcome to Episode 50 of the Conflict Skills Podcast! I’m your host, Simon Goode, a professional mediator here to guide you through the complexities of conflict management. In today's milestone episode, we dive into a unique application of the renowned GROW model—Goals, Reality, Options, and Way Forward—not for coaching others, but for self-care and avoiding burnout in the midst of conflict. Drawing inspiration from John Whitmore's influential book "Coaching for Performance," we'll explore how you can use this framework to navigate negative thought patterns, manage stress, and improve your well-being. Whether you're dealing with workplace disputes, family tensions, or simply trying to unwind after a hectic day, this episode offers valuable insights to help you regain control and foster a healthy mind. So, tune in and learn how to apply the GROW model for your own self-coaching journey. Let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Managing Gen Z Staff As A Millenial (Gen Y) | 17 Oct 2025 | 00:42:48 | |
In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams. TIMESTAMPS: 00:00 Engaging Across Generational Teams 07:01 "Power of Diverse Perspectives" 08:28 Navigating Norms and Value Conflicts 12:56 Managing Stress Through Coaching 16:02 Building Trust Through Certainty 19:54 Performance Improvement Strategies 24:46 "Understanding and Engaging Gen Z" 27:34 Building Trust Through Better Listening 32:08 "Structured Meetings for Collaboration" 36:05 Listening Styles and Management Balance 39:55 "Growth Through Challenges" 41:23 Conflict Resolution Resources & Training Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 5 Top Conflict Mistakes and How to Avoid Them | 03 Jul 2024 | 00:18:55 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into five common conflict mistakes, beginning with the damaging impact of the phrase "calm down." He explores why such phrases are often counterproductive and provides alternative strategies for more effective communication. Simon also underscores the importance of maintaining a self-aware and collaborative approach to conflict resolution, avoiding quick fixes and focusing on genuine empathetic engagement. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How Conflict Escalates Stress: Managing Your Response To Threat | 10 Jun 2024 | 00:18:32 | |
Why is conflict so stressful? Join me as we explore the various factors that contribute to the immense stress caused by conflict, whether it's in our personal relationships or workplace interactions. We'll discuss the physiological impacts, why our brains perceive conflict as a threat, and how this connects to our ancient survival mechanisms. I'll also share practical insights on managing stress, recognizing negative patterns, and implementing healthy self-care strategies to help you feel more composed and in control during conflict. If you're looking to better understand the roots of conflict-related stress and discover ways to cope effectively, this episode is for you. So, hit that subscribe button and let's get started! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Staff Using Phones - Team Leader Listener Question | 28 May 2024 | 00:28:00 | |
Listener Question - Staff Using Phone At Work. In this episode, host Simon Goode tackles the common workplace issue of staff using their phones on the job. Through a detailed analysis of a manager's dilemma with a younger staff member repeatedly using their phone at an after-school care center, Simon explores various conflict resolution strategies. From clarifying expectations to navigating value conflicts and relationship dynamics, listeners will gain valuable insights on how to address similar challenges in their own workplaces. Join us as we uncover the keys to managing conflict with confidence and success. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Cultural Differences & Conflict at Work: Tips and Strategies for Resolution | 22 May 2024 | 00:25:08 | |
In this episode of the Conflict Skills Podcast, your host, Professional Mediator Simon Goode, dives into the intricate world of navigating cultural differences in the workplace. Drawing from his personal experiences working abroad in South Korea, Simon unpacks the challenges and strategies involved in bridging cultural gaps. From differing managerial styles to varying expectations around professional communication, Simon offers practical tools and real-life examples to help you understand and navigate these complex dynamics. Whether you're dealing with differences in leadership approaches or finding common ground in conflict resolution, this episode is packed with insights to enhance your cultural competence and conflict management skills. Tune in for an enlightening discussion that will equip you with the knowledge to handle workplace cultural differences with confidence and empathy. If you find this episode valuable, don't forget to subscribe and leave a positive review. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Community Clash: Resolving a Noise Dispute with a Soccer Club | 13 May 2024 | 00:43:43 | |
I’m your host, Simon Goode. Today, we delve into a personal conflict that hit close to home—literally—with the president of a local soccer club. Living next to the soccer field, the blend of community sport and personal peace has often been tricky to balance. This episode uncovers how I navigated the cacophony of game day disturbances, especially loud music on Anzac Day, and the challenges of conflicting neighborly values.We’ll explore the importance of managing emotional reactions and strategies for conflict resolution that respect both parties' autonomy, while aiming for a collaborative outcome. Despite the stressors in personal life, including family issues, the episode presents a case study of my interaction with the club’s president—turning conflict into a conversation, and fostering an environment where even a complaint about a soccer ball over the fence leads to mutual understanding and respect.Join me as I reflect on these experiences, offering insights and strategies to handle similar conflicts you might face, underscoring the importance of reciprocity and understanding in all our interactions. So tune in, and let’s master the art of conflict resolution together. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Finding Your Footing: Practical Steps to Reset After Work Conflict | 08 May 2024 | 00:28:45 | |
In this episode of the Conflict Skills Podcast, host Simon Goode delves into effective strategies for resetting after experiencing workplace conflict. Simon shares personal and professional tips, outlining a three-step process including immediate actions, evening routines, and longer-term recovery strategies to manage stress and restore balance. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Stuck In The Middle Of Conflict Between Colleagues | 15 Apr 2024 | 00:28:02 | |
In this episode of the Conflict Skills Podcast, Simon delves into the uncomfortable reality of being stuck between two conflicting parties at work, especially when there are personal stakes involved or you're simply swamped with your own tasks. He'll guide us through a three-pronged strategy to navigate these turbulent waters: maintaining impartiality without taking sides, empowering involved parties through the GROW model of coaching, and establishing firm boundaries to safeguard your own well-being. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Strategies To Deal With Conflict With Your Housemates | 27 Mar 2024 | 00:38:26 | |
In today's episode of the Conflict Skills Podcast we're diving deeper into the intricate world of cohabitation conflicts. We've all been there—sharing a space with someone can sometimes lead to tension and disagreement. Whether it's over chores, finances, or personal values, finding the right way to address these issues is crucial for maintaining a peaceful home and healthy relationships.Now, I'm here to guide you through various strategies and insights to help you navigate these choppy waters. We'll discuss the importance of respectful communication, balancing friendliness with not sweeping problems under the rug, and preparing for a range of reactions from your housemates. We'll also stress the significance of self-awareness, regulation, empathy, and establishing firm boundaries.We'll parse through the five types of conflict—relationship, data, structure, interest, and values—all of which can show up in shared living situations. I'll provide you with practical solutions to these challenges—such as keeping records of important discussions, creating shared routines, and addressing behavior over beliefs when dealing with values conflict.Remember, these strategies might not be one-size-fits-all magic bullets. Sometimes, multiple conversations are needed to truly clear the air and move forward. But fear not, because with patience, an open mind, and the tools we discuss today, you'll be better equipped to turn your living situation into a more harmonious one.So, whether you're dealing with a high-conflict personality or trying to mend a fraying relationship, stay tuned. And don't forget, if you find our content helpful, please leave us a positive review and hit that subscribe button for more resources on mastering the art of conflict resolution in every facet of your life. Now, let’s get into it. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Rise Above Conflict: Navigating the Storm | 18 Mar 2024 | 00:45:39 | |
In Podcast 41, "How To Rise Above Conflict," host Simon Goode explores the mental processes involved in conflict resolution, using the funnel analogy to discuss the importance of detailed focus and expanding perspective. He delves into self-awareness concerning physical sensations and emotions, highlighting the need to manage the nervous system and reflect on reciprocal spiral patterns to effectively rise above and manage conflicts. Goode also encourages listeners to engage with the podcast through feedback and subscriptions, and shares insights from his book 'Waves,' on managing anxiety and conflict. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Leading with Empathy: Active Listening Techniques for Managers and Professionals | 09 Feb 2024 | 00:33:16 | |
In this episode of the Conflict Skills Podcast we are unearthing the power of listening and empathy in your organization. I provide a practical framework for helping staff and collegues to feel heard in situations where you want to not only understand what they are saying, but also help them to feel supported. Hint: it's not saying, "I understand"..... and it's certainly not saying "I understand, but........ ". Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Help, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough Conversations | 03 Oct 2025 | 00:28:14 | |
In this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings. TIMESTAMPS: 00:00 Navigating Racial Descriptor Sensitivity 03:49 Reset After Stressful Interactions 08:34 Understanding Racism's Contextual Threshold 11:38 Perception and Intent in Conflict 16:26 Navigating Relationship Conflicts 20:15 Clarifying Racism: Seeking Definitions 21:54 Questioning Racial Understanding and Response 26:27 "Structure Over Self-Control for Stress" Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Manage Staff Who Don't Listen | 29 Jan 2024 | 00:22:25 | |
Welcome to the Conflict Skills Podcast! In today's episode, we dive deep into the common workplace issue of managing staff members who don't listen. Host Simon Goode takes us through practical steps for communication and leadership, sharing insights on understanding different types of conflicts, strategies for influencing behavior, and implementing tools to empower staff members. If you've ever struggled with unresponsive team members, then this episode is a must-listen. Simon's expertise will equip you with valuable skills to navigate challenging workplace dynamics. So, sit back, listen in, and get ready to enhance your conflict management toolbox! Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| How To Deal With Aggressive Clients | 18 Jan 2024 | 00:24:31 | |
In this episode of the Conflict Skills Podcast, host Simon Goode addresses the increasingly common challenge of dealing with aggressive clients, attributing the uptick to various external stressors. He provides practical advice on self-regulation, using structure, setting boundaries, and assertiveness when managing aggressive client interactions, and emphasizes the importance of validating the underlying needs of the client and practicing self-care to mitigate the impact of these challenging interactions. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| Rude Colleagues: Strategies for Setting Boundaries and Resolving Workplace Conflict | 12 Jan 2024 | 00:20:30 | |
In today's episode of the Conflict Skills Podcast, professional mediator Simon Goode addresses a common workplace challenge: dealing with rude coworkers. Simon shares specific steps to help listeners navigate and resolve conflicts with colleagues who exhibit negative behaviors. Simon provides strategies for addressing the issue with gradually escalating levels of assertiveness, ultimately aiming for a positive resolution. Tune in to gain valuable insights and practical techniques for managing workplace conflicts effectively. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||
| 3 Underrated Keys To Managing Conflict & Tension In Relationships | 20 Dec 2023 | 00:22:08 | |
In this episode of the Conflict Skills Podcast, host Simon Goode discusses 3 underrated conflict skills that are effective in various situations. He emphasizes the importance of not taking things personally, remaining composed in the face of adversity, and the unexpected skill of giving 51%. Simon provides practical insights and strategies for improving these abilities, highlighting their impact on relationships and outcomes in conflict situations. Listeners are encouraged to focus on the positive, practice self-awareness, and approach conflict with a strategic, solution-oriented mindset. Click here to send me a quick message via FanMail Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com | |||