Conflict Owner's Manual – Détails, épisodes et analyse

When you meet someone, you leave impressions on each other. You can't know for sure what impression you leave, but you can guess. And, then you'll behave as if your guess is correct. Feeling misunderstood and judged? You'll act as if you are misunderstood and judged. Maybe you're right; or maybe you're misunderstanding and judging. Your thoughts and beliefs direct your actions, so it's a conflict competence to pay attention to them. Here are three automatic thought biases to be aware of, with suggestions to help you own them.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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Have you been uncomfortable when someone you disagree with insists on telling you why you're wrong? We discuss some conflict competent responses to bridge the gap between you and the person who is scolding you. We use examples of polarizing topics, and suggest sample questions that turn the division into conversation.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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Perhaps you ask: "What's a conflict communication audit and why do one?" It isn't like a corporate communication audit of executive memos and such. Do you understand how you show up in a conflict? Your conflict communication audit includes your words, actions, and impressions you give during conflicts. Your conflict communication audit takes all your conduct and context into account, from the perspective of the person you're in conflict with. 
What you say and do might not be what they hear and observe. Check in with them even during emotional moments, elicit their feedback, and listen to their opinion with humility. They have information that will help you improve your conflict competency. Each conflict communication audit builds your skills.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

Conflict drops a lot of decisions on you, and there's no perfect decision that guarantees the outcome you prefer. Your decisions in conflict depend on many factors, some of which are out of your control. When you think about bias limiting or helping your decisions, you increase your conflict competence. Deborah discusses how that works.

Send us a text. We love hearing from you.

Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

When does a relationship end? At the breakup over a conflict? Or when you stop reliving it in your mind? After the breakup, do you go over what happened, supplying all the dialogue with brilliant responses you  wish you had at the time the conflict got bad? Deborah and Tyson discuss some strategies to let go of that tightly coupled ended relationship you carry in your mind.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

Taking emotional risks in conflict is like a leavening agent that helps your conflict competence rise. In this mini-cast, Deborah discusses how you can combine your skills like ingredients in a recipe.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

Words we use show others how we view the world. If common expressions use fighting and battle language, what does that say about our mindset, and what common words would convey peace instead? Deborah and Tyson have suggestions.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

There isn't one perfect way to get the result you want in a conflict, so it's helpful to have options. Here's an exercise that can give you more strategies for defusing situations, and managing conflicts. Deborah shares an entertaining and easy strategy.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

Dial down conflict heat with Dialogue as a process. When high emotion makes dialogue for resolution seem impossible, try process Dialogue. Deborah and Tyson discuss how that works.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.

Integrating subjective and objective ideas helps the conflict analysis of your thinking, your assumptions, the context, and other variables that affect your conflict. 

Send us a text. We love hearing from you.

Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

Please subscribe to our podcast, like it, share it, leave comments (we love comments), ask questions and suggest topics you'd like to hear. Thank you for listening.