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Sterile processing departments run on technical skill. Tray builds, scanning practices, sterilization cycles and turnaround times are all measurable, teachable and certifiable. Leadership is none of those things. It does not appear on an org chart until someone is promoted into it, and by then the behaviors that make a good leader have either formed or they have not. Most sterile processing leaders come up through the bench, which means the profession develops its leaders informally, in the middle of a shift, without a curriculum.

The cost of that shows up later. Technicians who move quickly and produce volume are frequently promoted for exactly those traits, then struggle with change management, interdepartmental friction and the expectations of an operating room that wants everything back sooner. Teams inherit the gap. Turnover follows, and so does the quiet assumption that leadership is something a person either has or does not. The question is not who has leadership potential. It is whether a department recognizes and develops it before a title is attached.

How do sterile processing technicians recognize the leadership they are already practicing, and what does it take to grow it into a career?

Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Lucretia Henderson, Customer Success Manager at Censis Technologies, and Kristina Bowser, Senior Customer Success Manager at Censis Technologies, to examine how leadership forms inside sterile processing departments. Together, they trace their own paths from the surgical and sterile processing bench into leadership, and discuss what unofficial leadership looks like on the floor, how trust is earned before a title exists, what separates a competent leader from a great one and which certifications and experiences actually move a career forward. The conversation offers practical perspective for technicians considering the next step, for leaders identifying and developing successors and for anyone handed responsibility before they felt ready for it.

What You'll Learn...

• Why leadership in sterile processing frequently begins as an unofficial role, formed by the technician who asks why, volunteers to precept new hires and carries concerns forward on behalf of peers.
• How formative experiences well outside the department, from military service to a rural upbringing and high school leadership programs, build the discipline and relationship skills that later define a leadership style.
• The role subject matter knowledge plays in earning trust, and why confidence in the work often carries a new leader through moments when confidence in themselves has not arrived yet.
• What separates good leaders from great ones, from observing a department quietly enough to see where help is needed to absorbing criticism on behalf of a team, and the missteps that stall a promising leadership track.
• Practical steps for technicians who want to advance, including joining committees, seeking a mentor, pursuing Lean Six Sigma or project management credentials and making the ambition known to leadership.
• Why the next generation of sterile processing leaders will need fluency in their own department's data as hospital margins tighten and teams are asked to produce more with less.

About the Guests

Lucretia Henderson is a Customer Success Manager at Censis Technologies, supporting facilities across the central United States. She entered surgical technology through military service and later moved into sterile processing, where she spent much of her career on the education side, building awareness of standards and best practices among frontline teams and working to close the gap between sterile processing and the operating room. She holds sterile processing certifications along with Lean Six Sigma credentials focused on process improvement in healthcare.

Kristina Bowser is a Senior Customer Success Manager at Censis Technologies, working with hospitals across the central and southwestern United States to sharpen workflows and support their teams. She began her career as a surgical technologist, earned a bachelor's degree in healthcare administration and served as a surgical technology program director before stepping into sterile processing as an SPD manager and later a business operations manager. She led her own department through the transition from paper to electronic tracking.

This episode's guests:

• Melissa Higgins, Director of Customer Advancement at Censis Technologies
• Jacob Long, Director of Sales Engineering at Censis Technologies
• Olivia Fistek, Regional Account Manager at Censis Technologies

Sterile processing has become one of the fastest changing environments in the hospital. Instruments that were once straightforward now arrive with multilayered assembly requirements, robotic components and manufacturer instructions for use that change without notice. The technology used to reprocess and sterilize them has grown just as complex. What a technician needed to know five years ago is not what the role demands today, and the list keeps growing. Every new service line, every new specialty and every new device adds to the body of knowledge a department is expected to carry.

That pace creates a quiet gap. Departments are held to evolving standards and regulatory expectations while the day-to-day work of keeping cases moving never pauses, which leaves little room for structured learning. Compliance strains first, then confidence. There is also a second gap that receives less attention. Knowing the correct practice is one challenge. Capturing it digitally, configuring software to match a specific workflow and proving it later is a separate one. Education has to close both.

How can a sterile processing team turn three days of education into changes that hold up back in the department?

Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Melissa Higgins, Director of Customer Advancement at Censis Technologies, Jacob Long, Director of Sales Engineering at Censis Technologies, and Olivia Fistek, Regional Account Manager at Censis Technologies, to preview CtUC Virtual 2026 and the thinking behind this year's theme, From Experience to Impact. Together, they discuss the three-day tiered track structure, the industry topics shaping this year's agenda, the live question-and-answer format, the peer collaboration that happens between attendees and the first major software refresh Censis has undertaken in years. The conversation offers sterile processing professionals a clear picture of what the September event covers, how to plan their three days and which conversations are worth showing up for.

What You'll Learn...

• Why continuing education functions as an operational requirement rather than a professional perk, as instrument complexity and manufacturer instructions for use change faster than most departments can absorb on their own.
• How the three-day tiered structure splits into a general track, a leadership track and a technician track so attendees can build an agenda around their actual scope of work.
• The role water quality is playing in this year's agenda, and why industry experts leading the regulatory conversation were brought in to address it directly.
• What the first major software refresh in years brings to the platform, including an updated user interface and changes to how CensiTrac Intelligence handles metrics and KPI reporting.
• How attendees reach Censis expertise during the event, from live question-and-answer sessions and clinical educators fielding questions in real time to one-on-one time with a customer success manager.
• Why the peer conversation is often the highest-value part of the event, as a nine-tray ambulatory surgery center and a thousand-bed trauma hospital discover they are solving the same problems very differently.

About the Guests

Melissa Higgins is Director of Customer Advancement at Censis Technologies, where she leads the clinical education team. Her team delivers Service Plus, the add-on subscription that helps customers examine their workflow and get more out of the software they already own. She treats CtUC as the flagship presentation Censis gives its customers each year, pairing outside industry standards with internal guidance on system utilization.

Jacob Long serves as Director of Sales Engineering at Censis Technologies, where he prepares and supports the commercial team and works across clinical education, implementation and product. His earlier work training customers in person gave him a view of departments at every scale, from single-procedure outpatient clinics to thousand-bed trauma centers running thirty rooms and eighty technicians. He watches closely for how customers configure the same software to fit very different worlds.

Olivia Fistek is Regional Account Manager at Censis Technologies, working on the sales side with facilities bringing Censis in for the first time and with existing customers expanding their portfolio. She partners closely with the customer success team and focuses on keeping facilities supported as their hospital needs evolve. Her vantage point comes from being in customer doors regularly and hearing which challenges are surfacing right now.

Reporting is one of the most foundational functions in a sterile processing department, and for years it has also been one of the most manual. Answering a single question about productivity, throughput or case readiness has often meant running several reports, exporting the results into spreadsheets and merging the data by hand before any of it could be presented. The information existed. It simply was not assembled into a form teams could act on in the moment.

That gap carries real operational cost. Time spent gathering and reconciling data is time not spent interpreting it, and every manual merge introduces the possibility of error or misrepresentation. Staffing requests, resource conversations and committee reporting all slow down when leaders must first defend where their numbers came from. For many SPD teams, the constraint was never the availability of data. It was the time and the confidence required to trust it.

What changes for a sterile processing team when reporting becomes centralized, visual and available in real time?

Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Alma Mendivil, Director of the Sterile Processing Department at University Medical Center of El Paso, and Hana Rogers, Quality Assurance Manager of the Central Sterile Processing Department at Boston Medical Center, for the show's first cross-leader roundtable. Pairing a director's leadership lens with a day-to-day operational view from the floor, the conversation compares the old reporting workflow against their experience with CensiTrac Intelligence and traces the downstream effects on decision-making, manual workload, team morale and collaboration with partner departments. The discussion offers practical perspective for SPD leaders evaluating what they should expect from a reporting tool and how better reporting reshapes far more than reporting itself.

What You'll Learn...

• Why answering basic operational questions once required multiple reports and manual spreadsheet work, and what that pattern cost teams in both time and accuracy.
• How the ability to see a report build in real time shifts effort away from preparing data and toward interpreting it.
• The new reporting use cases these leaders unlocked, including prep and pack dwell time, five-day case forecasting, daily huddle notes and employee performance metrics.
• Why a single trusted source of data changes the tone of conversations with hospital leadership, operating room partners and outside committees such as infection control.
• How real-time visibility into productivity supports more timely recognition, coaching and staffing adjustments across shifts.What questions SPD leaders should ask before adopting a reporting tool, and what long-term impact to
• expect as surgical volumes continue to grow.

About the Guests

Alma Mendivil is Director of the Sterile Processing Department at University Medical Center of El Paso, one of the busiest medical centers on the southern border. She oversees departmental operations in a high-volume environment and led her team's reporting transition alongside her department manager and floor educator, giving her a direct view of how reporting shapes staffing decisions, leadership reporting and cross-department collaboration.

Hana Rogers is Quality Assurance Manager of the Central Sterile Processing Department at Boston Medical Center, a major academic medical center in the Northeast. Her work centers on the day-to-day operational realities of a high-inventory department, including throughput visibility, instrument movement and the practical workflow effects of how reporting is built and used on the floor.

Sterile processing departments rely on data to drive everything from tray tracking and workflow visibility to reporting, compliance and operational decision-making. But when that data becomes inconsistent, incomplete or disconnected from day-to-day workflows, even the most advanced technology can struggle to deliver meaningful insights. What often appears to be a software issue is frequently the result of workflow drift, inconsistent scanning practices, inaccurate tray builds or training gaps that have accumulated over time.

For healthcare organizations focused on operational excellence, the challenge is not collecting more data. It is ensuring the data reflects reality. Without trustworthy information, reporting becomes unreliable, accountability becomes difficult and SPD teams can lose confidence in the systems designed to support them.

How can sterile processing leaders identify the warning signs of poor data quality before they create reporting issues, workflow inefficiencies and operational blind spots?

Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Jill Sweeney, Senior Clinical Educator at Censis Technologies, and Jennifer Bingaman, Director of Business Services at Censis Technologies, to explore the root causes of common “data disasters” in sterile processing departments. Together, they discuss how workflow consistency, scanning compliance, tray accuracy, reporting practices and ongoing training all contribute to cleaner data and more effective SPD operations. The conversation provides practical guidance for organizations looking to improve system utilization, increase trust in reporting and create a stronger foundation for data-driven decision-making.

What You'll Learn...

• Why unreliable data is often a symptom of workflow inconsistency rather than a technology failure, and how organizations can identify the root causes before they impact operations.

• How inconsistent scanning behaviors create downstream reporting challenges, reduce visibility and weaken confidence in system data.

• The role tray builds, instrument records and data accuracy play in maintaining trust across SPD teams and leadership.

• Why reporting frustrations frequently stem from process issues and workflow variation rather than incorrect reports.

• How onboarding drift, training gaps and evolving departmental practices can slowly erode data quality over time.

• Practical strategies for leaders and frontline teams to improve accountability, strengthen workflow compliance and build a culture of continuous data integrity.

About the Guests

Jill Sweeney serves as Senior Clinical Educator at Censis Technologies, where she works directly with healthcare facilities to improve workflow adoption, system utilization and sterile processing best practices. Drawing on more than a decade of experience in the SPD industry, she helps organizations align technology, training and operational processes to support stronger performance and more reliable outcomes.

Jennifer Bingaman is Director of Business Services at Censis Technologies. She specializes in helping healthcare organizations understand, interpret and act on operational data. Her work focuses on identifying workflow gaps, improving reporting accuracy and helping SPD leaders transform data into actionable insights that support efficiency, accountability and continuous improvement.

Sterile processing departments are swimming in data, from workflow automation and supply data to patient outcome and quality metrics. But the real challenge is not collecting more information; it is knowing which metrics actually improve SPD performance, technician education, OR readiness and patient safety. For Censis, a leader in surgical asset management, the focus is on helping SPD teams turn that data into clearer instrument tracking, stronger workflow efficiency and better compliance. Censis estimates that an average OR minute costs about $60, making delayed cases a clear example of how operational data can quickly become a financial issue.

When every scan, delay and quality event generates another data point, how can SPD teams tell which metrics are worth acting on before inefficiencies turn into OR delays, rework or patient safety risks?

Welcome to ConCensis. In the latest episode, host Daniel Litwin, the Voice of B2B at MarketScale, welcomes Beth Perry, Business Intelligence & Analytics Engineer at Censis Technologies, for a presentation on how SPD teams can turn large volumes of operational data into practical decisions that improve productivity, quality, technician education and instrument availability. The discussion explores how CensisAI² helps teams identify the right metrics, understand what those metrics reveal and connect insights to measurable operational action.

What you’ll learn…

• Data only matters when it drives action. Perry explains that meaningful metrics should provide clear insight and influence decisions, helping SPD teams move from passive reporting to practical improvement.
• Productivity metrics should be tied to operational drivers. The discussion highlights items processed, count sheet quantity, average seconds per instrument assembled and time spent on core SPD workflows as ways to understand and improve throughput.
• Quality data can guide smarter technician education. Perry shows how event count, error rate, case delay minutes, responsible party count and average repertoire size can help managers decide whether an issue calls for individual coaching, team-wide training or proactive skill development.

Beth Perry brings more than a decade of experience in business intelligence, analytics, reporting and data systems, with a long tenure at Censis Technologies. In her current role as Engineer of Business Intelligence & Analytics, she focuses on translating business needs into effective data solutions that support clearer reporting and better decision-making. Her career also includes experience in systems engineering, enterprise data analysis, technical services, logistics, sales administration and technology adoption.

Healthcare teams today are feeling the pressure to move beyond last-minute compliance and instead build processes that work consistently every day. That shift is especially clear in sterile processing departments (SPDs), where the Joint Commission 360 model is redefining what “survey readiness” really means. With patient safety directly tied to instrument quality—and studies consistently linking process variability to surgical risk—the stakes for getting SPD workflows right have never been higher.

So what does it actually look like for SPD teams to move from reactive compliance to a culture of continuous readiness—and can they do it without burning out their staff?

That’s the question at the heart of this episode of ConCensis. Host Daniel Litwin sits down with Dr. Ivan Salgo, Chief Medical Officer at Censis and ASP, and Sabrina M. Ford, Market Manager of Central Sterilization at CommonSpirit. Together, they unpack how Joint Commission 360 standards are transforming SPD workflows, leadership expectations, and the role of technology in sustaining compliance—building on key themes introduced in the first part of the conversation.

Top insights from the talk…

• From reactive to proactive compliance: Teams must embed standards into daily workflows—“stay ready so you don’t have to get ready”—eliminating last-minute audit stress.
• Data and visibility drive accountability: Instrument tracking systems, KPI dashboards, and real-time documentation are essential for identifying gaps and sustaining performance.
• Culture and leadership alignment are critical: True transformation requires engagement from frontline staff to the C-suite, shifting SPD into a strategic clinical partner role.

Dr. Ivan Salgo is a physician-executive and Chief Medical Officer at Advanced Sterilization Products (ASP)/Fortive, with extensive leadership experience across medical devices, life sciences, and healthcare technology, spanning R&D, clinical affairs, regulatory strategy, and commercialization. He has led breakthrough innovations—from NIH-funded research to global market leadership—including key contributions to Philips Live 3DTEE and significant growth in cardiology ultrasound, and is recognized for shaping strategy and accelerating adoption of high-impact clinical technologies.

Sabrina M. Ford is the Market Manager of Central Sterilization at CommonSpirit Health, where she leads SPD strategy and operations across multiple facilities. Known for her focus on Lean principles, staff competency development, and operational discipline, Ford has been instrumental in advancing continuous readiness models within large health systems. In her role, she also emphasizes team accountability, data visibility, and standardized workflows to support consistent survey readiness and performance improvement.

For a long time, compliance in healthcare was tied to the survey cycle. Now, that model is shifting. With the introduction of Joint Commission 360, organizations are being asked to demonstrate continuous performance—not just preparedness. As patient safety comes under increasing scrutiny, The Joint Commission is moving toward an approach built on real-time data, traceability, and consistency. The stakes are high: inconsistent sterile processing practices are still linked to surgical site infections, making SPD performance a critical piece of the patient safety puzzle.

If compliance is no longer about preparing for a moment but proving performance over time, how should SPD teams approach their daily workflows differently?

Welcome to ConCensis. In the latest episode, host Daniel Litwin sits down with Dr. Ivan Salgo, Chief Medical Officer at Censis and ASP, and Sabrina M. Ford, Market Manager of Central Sterilization at CommonSpirit, to unpack the real-world impact of Joint Commission 360 standards. Together, they explore how this updated accreditation model moves beyond checklist compliance and into a culture of continuous readiness, data-driven decision-making, and frontline accountability.

What you’ll learn…

• How to transition from last-minute survey prep to a continuous, always-ready compliance mindset powered by real-time data.
• How AAMI standards and Lean principles work together to reduce variability and create consistent, high-performing SPD workflows.
• Why strong documentation, traceability, and reproducible processes are now essential for proving performance and ensuring patient safety.

Dr. Ivan Salgo serves as the Chief Medical Officer and Vice President at Advanced Sterilization Products (ASP), with extensive leadership experience across the medical device and life sciences industries. He has led innovation, clinical strategy, and commercialization efforts at organizations like Philips and Ortho Clinical Diagnostics, including driving market-leading cardiology technologies and securing major NIH-funded research initiatives.

Sabrina M. Ford serves as the Market Manager of Central Sterilization at CommonSpirit, where she leads SPD teams through complex compliance environments, audits, and operational challenges. With extensive hands-on leadership experience, she brings practical insight into how standards translate into day-to-day workflows and team culture. She is known for her experience guiding teams through real-world survey readiness and operational demands.

Artificial intelligence used to live in strategy decks and conference keynotes—but now it’s showing up in a very different place: right on the assembly tables where SPD technicians build trays for the next case. And it’s arriving at a time when the pressure on sterile processing has never been higher. As surgical volumes climb and staffing shortages continue to strain hospital teams, SPDs are being asked to move faster while making zero mistakes. Even a single missing instrument can mean tray rework, case delays, and tension between departments. That’s why AI-powered computer vision is gaining attention: not as a futuristic replacement for technicians, but as a second set of eyes built directly into the workflow.

Can AI meaningfully reduce tray errors and compliance risk in SPDs—without disrupting workflows or replacing the human expertise at the center of sterile processing?

Welcome to ConCensis. Continuing from a previous episode in this two-part conversation, host Daniel Litwin rejoins Censis Chief Technology Officer Harshil Goradia and Senior Director of Product Development Seamus Johnson to explore the future of AI in sterile processing. The episode centers on Censis Technologies’ AI-powered sterile processing solution, Assembly Copilot: Final Check, a computer vision tool that detects missing chemical integrators before trays leave the assembly area. Together, the group discusses real-world results from early adopters, how the tool integrates seamlessly into existing workflows, and what the next three to five years of AI innovation in SPDs could look like.

What you’ll learn…

• How Final Check drove missing integrator occurrences down to zero by flagging omissions in real time—stopping trays before they left assembly and required rework or delayed a case.

• Why embedded computer vision and real-time alerts strengthen compliance without adding tool fatigue, integrating directly into technician workflows instead of forcing teams to adopt separate systems or change standard work processes.

• What responsible AI adoption looks like in sterile processing, including human-in-the-loop oversight, transparent governance practices, and a phased approach that builds trust with technicians and hospital leadership.

Harshil Goradia serves as the Chief Technology Officer and VP of IT at Censis Technologies, where he leads global engineering, AI, innovation, and digital transformation initiatives across commercial and government healthcare businesses. He has a proven track record of launching revenue-generating AI products, building AI-native data platforms, modernizing cloud and IT infrastructure, and driving measurable growth, efficiency gains, and cybersecurity excellence within large enterprise environments, including Fortive and Fortune 100 organizations. Previously, he led AI Centers of Excellence and large-scale cloud, ERP, and digital transformation programs across the U.S., Europe, and Asia, delivering multi-million-dollar impact and scaling high-performing global technology teams.

Seamus Johnson is a Senior Software Developer at Censis Technologies with more than two decades of experience building and scaling healthcare technology solutions. He specializes in software architecture, cloud systems, database design, cybersecurity, and full-stack development using technologies such as C#, Angular, and TypeScript. With a background in physics from Tennessee Technological University and prior experience at Northrop Grumman, Johnson brings deep technical expertise and long-standing industry experience to the development of secure, high-performance applications for sterile processing and hospital environments.

Sterile processing departments are dealing with persistent operational pressures. Surgical case volumes are rising, instruments are more complex, and staffing shortages remain across many health systems. Accuracy and documentation requirements continue to tighten, leaving little room for error. In busy hospitals, sterile processing teams may handle 10,000 to 30,000 surgical instruments per day, with performance tightly linked to patient risk given the persistent burden of surgical site infections in inpatient care. These conditions are shaping how hospitals evaluate AI in sterile processing as a practical way to support frontline teams without adding disruption or risk.

As health systems reassess where technology can provide real operational support, what does effective adoption look like inside day-to-day SPD workflows?

In Part 1 of this two-part ConCensis podcast series by Censis Technologies, host Daniel Litwin sits down with Chief Technology Officer Harshil Goradia and Senior Director of Product Development Seamus Johnson for a grounded, practical discussion on how AI is being applied in sterile processing today. The conversation centers on where AI delivers measurable value in SPD workflows, why some use cases succeed while others fall short, and how technology can reinforce technician performance without disrupting established processes.

Key points :

• AI is most valuable where traditional software breaks down: Rule-based tools struggle with visual, variable, real-world conditions such as lighting, positioning, and tray variability. AI in sterile processing, particularly computer vision, can interpret this complexity without hard-coding every possible scenario.

• Consistency is the core challenge across SPD workflows: Decontamination, assembly, and sterilization remain the highest-risk steps. Volume growth, case complexity, and staffing strain increase the likelihood of errors, making consistency a primary focus for AI in sterile processing initiatives.

• Final check use cases can have an outsized impact: In customer environments referenced in the episode, missing integrators dropped from dozens per month to zero after implementation. These results show how targeted AI in sterile processing applications can improve accuracy while strengthening documentation and accountability.

Harshil Goradia is a technology executive specializing in AI, SaaS, and large-scale digital transformation across healthcare and enterprise software. As CTO and VP of IT at Censis Technologies, he leads global engineering and AI initiatives that drive product innovation, operational efficiency, and revenue growth. His career spans senior leadership roles at Fortive, Arrow Electronics, and Oracle, delivering high-impact technology platforms and scalable modernization programs.

Seamus Johnson is a senior software developer with more than two decades of experience building technology solutions for the healthcare industry. At Censis Technologies, he leads application development across software architecture, cloud systems, databases, and security, with a focus on supporting hospital and sterile processing workflows. His background includes enterprise software development roles at Censis and Northrop Grumman, grounded in a technical foundation in physics and agile engineering practices.

Unannounced surveys are no longer the exception in healthcare—they’re the norm. Accrediting bodies increasingly expect sterile processing departments (SPDs) to demonstrate consistent compliance, real-time documentation, and reliable adherence to manufacturers’ instructions for use on any given day, not just during audit season. Joint Commission survey data continue to show that high-level disinfection and sterilization practices are among the most frequently cited higher-risk infection control areas, often due to breakdowns in implementation, documentation, or adherence to manufacturers’ instructions for use. As standards tighten and scrutiny increases, survey readiness has evolved from a periodic project into an everyday operational discipline.

So, how can SPD teams move beyond the stressful, last-minute scramble and feel confident year-round? What does it actually mean to be “survey-ready” on a random Tuesday morning?

Those questions are at the heart of the latest episode of ConCensis, hosted by Daniel Litwin, the Voice of B2B at MarketScale. In this episode, Litwin is joined by Lindsay Clarke, Associate Product Owner at Censis Technologies, to unpack why survey readiness must be built into daily habits—and how teams can realistically make that shift.

Together, the conversation explores how mindset, culture, and practical tools intersect to transform survey readiness from a reactive event into a steady, confidence-building practice. Drawing from Clarke’s years of frontline SPD leadership and her current work in healthcare technology, the episode offers grounded, actionable insights for teams at every stage of their readiness journey.

What you’ll learn…

• Why daily survey readiness is fundamentally about patient safety, not just compliance checklists.

• How strong department culture turns compliance from a burden into shared ownership.

• The role of integrated technology and documentation in eliminating last-minute survey stress.

Lindsay Clarke is a clinical educator at Censis Technologies who trains and mentors healthcare teams using evidence-based education to strengthen performance and improve patient outcomes. She brings deep sterile processing leadership experience, having managed SPD operations at Bon Secours Mercy Health and HCA Florida Healthcare with responsibility for sterilization, compliance, and quality. Her strengths include curriculum and training development, cross-team collaboration, and translating real-world clinical workflows into practical improvements.

Sterile Processing Departments (SPDs) remain the backbone of safe surgical care, yet across the country, they’re still routinely left out of early decision-making around products, construction, staffing, and case planning. As hospitals juggle tighter margins, higher patient acuity, and growing procedural demands, the consequences of excluding SPD voices become unmistakably real—showing up in daily workloads, rising stress, and risks to patient care. Misalignment between SPD and the OR has already led to inefficiencies, delays, and even high-dollar liability cases in recent years.

How can healthcare organizations ensure SPD teams finally get the visibility, influence, and collaboration they need to support safer, more efficient surgical operations?

That question sits at the center of this episode of ConCensis. Host Daniel Litwin, the Voice of B2B at MarketScale, speaks with healthcare writer and journalist Kara L. Nadeau to explore her recent reporting on why hospital leaders must give SPDs a meaningful seat at the table. Their discussion explores the root causes of SPD invisibility, the organizational risks of ignoring their expertise, and the practical steps hospitals can begin taking today to close communication gaps across departments.

Top insights from the talk…

• Where SPDs are excluded—and why it matters: From supply chain purchasing to construction planning to surgical case scheduling, Nadeau details the systemic blind spots that keep SPDs out of essential conversations, often until it’s too late.

• The role of data in SPD advocacy: SPD professionals widely report lacking the analytics needed to justify staffing, equipment upgrades, workflow changes, or operational needs to leadership—a gap that directly impacts patient safety and efficiency.

• How hospitals can build cross-department champions: Nadeau highlights examples of organizations where perioperative leaders, infection prevention teams, and executives proactively champion SPD involvement—and how simple actions, like executive walkthroughs, can transform understanding overnight.

Kara L. Nadeau is a veteran healthcare writer and journalist with more than 20 years of experience translating complex clinical, operational, and financial topics into clear, impactful content for the healthcare industry. She serves as a senior contributing editor for Healthcare Purchasing News and Medical Laboratory Observer, specializing in sterile processing, supply chain, perioperative services, and clinical laboratory trends. As founder of KLN Communications, she partners with healthcare organizations—from medical device companies to health systems—to produce research-driven thought leadership, case studies, and executive-level storytelling.

In healthcare, patient safety and operational efficiency often depend on invisible systems working perfectly in the background. One of those systems—water quality—has quietly become a defining factor in sterile processing success. With new standards such as AAMI ST108 setting stricter expectations, hospitals and SPDs (Sterile Processing Departments) are rethinking how they monitor, manage, and measure their water. Considering that a single SPD will likely use thousands of gallons of water daily, the stakes for getting water quality right have never been higher.

What does “good water quality” actually mean for sterile processing, and how can hospitals transform it from a compliance checkbox into a driver of patient safety and efficiency?

Welcome to ConCensis. In the latest episode, host Daniel Litwin, the Voice of B2B at MarketScale, sits down with Jeffrey Paquet, CEO of VERDA Water Quality Systems, to unpack the unseen yet critical role of water in healthcare operations. Together, they explore how water quality impacts everything from instrument integrity to infection prevention, and how technology and cross-disciplinary teamwork are reshaping the way SPDs think about their most used resource.

What you’ll learn…

• Water as a performance multiplier: From detergents and enzymes to sterilizers, proper water quality determines how effective every step of the SPD process can be. Poor water equals damaged instruments, higher costs, and potential infection risk.

• Three essential water types: Paquet breaks down utility, critical, and steam water—each with unique standards, uses, and monitoring requirements that SPDs must understand and routinely test for.

• Data-driven management: Technologies like VERDA’s real-time monitoring systems and Censis’ CensiTrac enable departments to correlate water data with instrument outcomes, helping pinpoint and solve quality issues before they escalate.

Jeffrey Paquet is an accomplished healthcare and engineering executive with over two decades of experience leading innovation in medical infrastructure and water quality management. As CEO of VERDA Water Quality Systems and Mobile Medical International Corporation (mmic™), he specializes in ensuring hospitals maintain operational continuity through high-quality temporary surgical and sterile processing facilities. His career highlights include advancing sustainable water quality solutions for healthcare environments and guiding cross-industry engineering design and product development through his firm, Dimension Business Group.

Sterile Processing Departments (SPDs) are the unsung backbone of surgical care — ensuring every instrument, tray, and tool is safe, sterile, and ready when needed. Yet, despite their vital role, SPD workflows often rely on manual processes and underrecognized best practices. As healthcare systems push for greater efficiency and staff well-being, SPD managers are turning to smarter tools to bridge that gap. Recent research underscores that inefficiencies in sterile processing can ripple through the entire surgical ecosystem, reinforcing why technology-driven improvements in inspection, tracking, and assembly are essential to reducing workflow disruptions and delays.

Could technology be the key to unlocking new levels of accuracy and efficiency in sterile processing? And how are innovative SPD leaders using platforms like CensiTrac to save time, strengthen compliance, and boost team morale?

That’s the focus of this episode of ConCensis, hosted by Daniel Litwin, the Voice of B2B at MarketScale. Joining him is Amy Webb, Manager of Sterile Processing at Dignity Health Mercy Gilbert Medical Center, who shares her real-world strategies for improving department efficiency — from smart organization systems to leadership approaches that keep teams engaged. Together, they explore how digital tracking tools, data-driven insights, and a people-first mindset are transforming the SPD landscape.

Key takeaways from the conversation…

• Organizational Overhaul: Webb explains how assigning each tray its own labeled container streamlined workflows, improved inventory visibility, and reduced search time for critical instruments.

• Human-Centered Management: Her leadership style prioritizes open communication, trust, and staff empowerment — creating buy-in that makes process innovation stick.

• Tech-Driven Efficiencies: By leveraging CensiTrac, Webb and her team can now automate documentation, monitor productivity in real time, and integrate performance data with hospital systems — cutting manual record-keeping and aligning SPD output with OR needs.

Amy Webb is the Manager of Sterile Processing at Dignity Health, bringing over a decade of hands-on experience in sterile processing and surgical support. Beginning her career as a Certified Nursing Assistant, she advanced through roles at Banner Health and Atlas Healthcare Partners before leading operations at Mercy Gilbert Medical Center. Certified in Sterile Processing and currently pursuing a Bachelor’s degree in Nursing, Webb is known for her leadership in optimizing workflows and elevating SPD team performance.

Sterile processing teams are under constant pressure—handling growing surgical demands, working short-staffed, and navigating strict regulations—so getting every instrument tray assembled right the first time has never mattered more. Even a single assembly error can cascade into costly OR delays or, worse, compromise patient safety. Recent research highlights that most surgical instrument errors stem from failures in inspection and identification, and these mistakes frequently lead to operating room delays and wasted resources. In this climate, artificial intelligence tools are stepping in to help SPDs raise their quality benchmarks.

How can AI-powered verification like Censis’ Final Check feature transform the daily realities of sterile processing teams? And beyond efficiency, what impact does this technology have on compliance, staff morale, and hospital culture at large?

This episode of ConCensis, hosted by Daniel Litwin, the Voice of B2B at MarketScale, dives deep into these questions with guest Greg Warino, the Market Director of Central Sterile Processing at Mercy Health. Together, they explore how Final Check is reshaping workflows, reducing errors, and reinforcing trust across OR teams.

The key topics of discussion are…

Error reduction at scale: Since implementing Final Check, Mercy Health’s SPDs dropped tray indicator errors from 15–20 per month to virtually zero across three hospitals and a surgery center.

Compliance and confidence: Final Check provides photographic proof of tray accuracy, easing survey readiness and empowering technicians with verifiable documentation.

Culture shift and retention: By embracing cutting-edge AI, SPD teams report higher confidence, lower turnover, and renewed trust from perioperative staff.

Greg Warino, CRCST, CHL, is an experienced sterile processing leader with over a decade in perioperative support operations. He currently serves as the Market Director of Central Sterile Processing at Mercy Health, where he has led teams for nearly seven years, overseeing quality, compliance, and efficiency across multiple hospitals. Previously, he managed sterile processing at Steward Health Care for five years, strengthening his expertise in team leadership, process improvement, and patient safety.

The sterile processing industry stands at a pivotal moment. With surgical case volumes rising while departmental resources remaining flat, the pressure to “do more with less” has never been greater. Nowadays, sterile processing departments (SPDs) are struggling with high staff turnover and growing compliance requirements. And while these regulations are designed to improve patient safety, the added workload—combined with frequent staff shortages—can overwhelm teams, slow efficiency, and increase the likelihood of errors that put patients at risk. Against this backdrop, the upcoming Censis Technologies User Conference (CtUC) 2025, themed “Elevating the Standard,” arrives as both a reflection of industry challenges and a rallying call for solutions.

So, what does “elevating the standard” look like in practice—and how can SPD leaders, technicians, and hospital partners rise to meet it?

Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B at MarketScale, sits down with three key leaders from Censis Technologies—Amanda Birkhead, Vice President of Product & Marketing; Sheena Moore, President; and Desiré Smith, Implementation Manager—to preview CtUC 2025 and unpack how the conference will help reimagine workflows, empower teams, and strengthen the SPD community at large.

The main points of conversation…

Training, empowerment, and connection: CtUC 2025 (being held virtually from September 8-10) is designed to equip SPD professionals with insights from industry experts, peers, and Censis leaders—fostering both education and community.

Technology for “more with less”: From advanced reporting analytics to new AI-powered co-pilot tools, Censis is unveiling innovations that simplify workflows, reduce risk, and support technicians at every skill level.

Community-driven impact: Beyond education, the conference emphasizes peer-to-peer collaboration, one-on-one engagement with Censis experts, and a ripple effect of shared best practices that can elevate the industry as a whole.

Amanda Birkhead is a senior marketing and product management executive with over 20 years of B2B experience spanning software, services, and industrial solutions. She has held leadership roles at Fortive, Honeywell, and Censis Technologies, where she has driven digital transformation, delivered innovative product roadmaps, and built high-performance teams. Known for translating customer insights into profitable growth strategies, she specializes in global market expansion, strategic organizational transformation, and cross-functional collaboration to achieve measurable business impact.

Sheena Moore is the President of Censis Technologies, bringing over 20 years of leadership experience across the healthcare, industrial, and manufacturing sectors. She has held senior roles at Fortive, Landauer, IDEX, and The Timken Company, where she led business transformations, operational optimization, and growth strategies. With a strong background in general management, sales, and customer-focused innovation, she is recognized for driving organizational performance and building high-impact teams in complex, global markets.

Desiré Smith serves as Implementation Manager, overseeing on-site training for Go Lives and helping clients tailor workflows for maximum efficiency. With years of experience in SPD operations and client success, she bridges technical expertise with hands-on support. She is known for working side-by-side with customers to troubleshoot challenges and ensure the smooth adoption of Censis solutions.

In a healthcare ecosystem increasingly driven by data, sterile processing departments (SPDs) find themselves at a crossroads—balancing precision and pace, safety and speed. As hospitals look to reduce inefficiencies and protect patient safety, analytics tools are transforming sterile processing from an often overlooked backroom function into a vital, data-enhanced frontline of care. Research shows that missing instruments in surgical trays can cause significant delays and financial losses—costing hospitals hundreds of thousands annually—underscoring the critical role of real-time analytics in preventing these inefficiencies.

So, how can frontline healthcare teams merge hard metrics with the soft skill of intuition to streamline operations, improve quality, and ensure safety? What role does data storytelling play in elevating sterile processing strategy?

Welcome to ConCensis. In the latest episode, host Daniel Litwin, the Voice of B2B at MarketScale, sits down with Beth Perry, Business Intelligence & Analytics Engineer at Censis Technologies, to explore how blending data and intuition is not only possible but necessary in modern SPD operations. The two discuss Perry’s unconventional path from journalism to healthcare analytics, and how narrative instincts can make raw numbers actionable.

Key Takeaways from the Episode…

Intuition Amplifies Metrics: Data analysis in SPDs mirrors journalism—asking the right questions, following patterns, and translating complexity into action. Beth highlights how technician intuition, like recognizing patterns in tray assembly speed, is vital for interpreting data trends.

A Dashboard is Only as Good as Its Story: Beth shares insights on building dashboards that reveal both current performance and actionable paths forward. Clear visualization of productivity, quality, and instrument tracking empowers staff to trust their instincts and take decisive action.

Human-Centric Analytics Lead to Real Impact: From reducing incomplete tray rates from 14% to 9% in one month to identifying training slowdowns, Beth emphasizes how visibility and ownership among SPD teams drive real performance gains.

Beth Perry is a seasoned business intelligence and analytics professional with over 15 years of experience developing data solutions across healthcare, logistics, and technology sectors. At Censis Technologies, she has held multiple analytics-focused roles, most recently serving as an Engineer in Business Intelligence & Analytics, where she helped innovate the company’s AI² platform for sterile processing departments. Known for her strong communication skills and ability to bridge technical insights with business needs, she has become a key driver of data-informed strategy and operational efficiency in healthcare settings.

When most people think of hospitals, their minds go straight to doctors, nurses, and lifesaving procedures. Rarely do they consider the intricate world behind the scenes—especially the sterile processing departments that ensure every surgical instrument is safe and accounted for. In an era where precision and speed can impact patient outcomes, advancements in surgical instrument tracking technology are transforming the way these essential departments operate. The integration of tools like CensiTrac has revolutionized everything from locating misplaced sets to managing loaned equipment with photo documentation, increasing both accountability and efficiency. For professionals tasked with training new technicians, intuitive software has also become an unexpected ally—turning complex processes into teachable, repeatable routines. But the real story isn’t just the technology; it’s about the people leveraging it to build smoother workflows, create faster turnaround times, and offer better care.

To hear from the frontline of this innovation, meet Sydney McWaters and Trey Sneed of Stillwater Medical Center, who share how ConCensis has reshaped their daily work in meaningful ways

In the intricate choreography of modern healthcare, sterile processing may not be the most visible performance—but it’s one of the most vital. Behind every successful surgery lies an army of professionals ensuring that every tool is flawlessly clean, complete, and ready for action. As hospitals face rising demands and tighter margins, the ability to track quality metrics and staffing productivity in real-time has become indispensable. Leveraging advanced technology like AI-powered analytics is no longer a luxury—it’s a necessity to safeguard patient outcomes and improve operational efficiency.

One leader who’s pioneering this evolution in sterile processing is Josh Meyer, Nurse Manager at Mayo Clinic Rochester, who shares how tools like ConCensis are reshaping the frontline of surgical readiness.

In the quiet hum of hospital backrooms, sterile processing departments serve as the guardians of patient safety—meticulously cleaning, assembling, and sterilizing surgical instruments. Yet for years, many of these departments operated in a fog of manual logs, handwritten checklists, and guesswork that left too much room for error. Today, the shift to digital tracking and automation is transforming sterile processing into a precision-driven science. With systems like ConCensis, every instrument's journey—from decontamination to storage—is logged and traceable, ensuring accountability and enabling swift quality control interventions. The data-rich environment also empowers managers with insights into tray usage, inventory optimization, and staff productivity—turning what was once reactive work into a strategic advantage. While digital adoption may be painful up front, as with many hospital tech transitions, the downstream benefits in safety, efficiency, and peace of mind are impossible to ignore.

For a firsthand account of this transformation, meet Brenda "Jan" Prudent, Sterile Processing Manager at Eastern Idaho Regional Medical Center, who shares how technology has reshaped her department and why even the once-dreaded Decontam area is now embraced.

Behind every successful surgical procedure lies an invisible backbone—sterile processing. Often overlooked, this critical department ensures that every instrument is clean, traceable, and ready at a moment’s notice. As hospitals wrestle with efficiency, accountability, and staffing shortages, digital solutions like ConCensis are revolutionizing sterile workflows through real-time tracking and productivity tools. This isn’t just about logistics—it’s about empowering technicians with visibility and pride in their performance, transforming “just another task” into a data-driven mission.

One technician who embodies this shift is Chelissa Gray, a Sterile Processing Technician at St. Dominic Hospital in Jackson, MS—hear how ConCensis has changed her daily work, and why she wouldn’t go back.

Hospitals are facing mounting pressure from staff shortages, rising costs, and increasingly stringent compliance requirements. Surgical suites and sterile processing departments (SPDs) are two of the most resource-intensive areas, yet many still rely on manual processes and fragmented data. According to the American Hospital Association, nearly 1,400 hospitals, or 31% of hospitals, reported a critical staffing shortage to the federal government as of January 19, 2022, highlighting the urgent need for innovative solutions. In response, AI in surgery is gaining traction as a practical tool to augment clinical teams and streamline perioperative workflows without compromising patient safety.

How can hospitals use AI to increase surgical efficiency, meet compliance standards, and improve patient outcomes without overwhelming already-burdened staff?

This episode of ConCensis by Censis Technologies, hosted by Amy Chadoff, features Harshil Goradia, Chief Technology Officer and VP of IT at Censis. Together, they explore how AI in surgery is transforming sterile processing and operating rooms, highlighting real-world examples from hospital networks and unpacking how AI is shifting from pilot phase to enterprise necessity.

Key Highlights:

• AI Drives Throughput Without Adding Burden: At St. Luke’s Health Network, AI tools helped increase sterilization throughput by 20%, processing 5,000 more trays a month with the same staff.

• Agentic AI Enables Real-Time Action: Emerging agentic AI can autonomously adjust surgical schedules, flag shortages, and optimize workflows, offering actionable insights instead of just analytics.

• Compliance and Safety at Scale: AI supports SPD technicians by cross-referencing IFUs in real time, identifying assembly errors, and improving standardization across facilities.

Harshil Goradia is the Chief Technology Officer and VP of IT at Censis Technologies, where he leads R&D, AI innovation, and IT strategy. Prior to Censis, he served in the AI Center of Excellence at Fortive and spearheaded digital transformation initiatives in manufacturing and healthcare. His background spans predictive analytics, generative AI, and large-scale system integration, making him a thought leader in operationalizing AI across healthcare environments.

In today’s high-demand surgical environments, every second counts—especially in sterile processing. As healthcare systems push to improve patient outcomes and operating room efficiency, innovations in low temperature sterilization are becoming critical. Technologies like Velocity, with its seven-second readout capability, are drastically reducing instrument turnaround times, allowing OR teams to respond faster and with greater confidence. This is particularly impactful for delicate and essential tools like robotic and laparoscopic cameras, which can now be sterilized more quickly without compromising safety. The key isn’t just speed, however; it’s also rigorous inspection—from borescopes to visual aids to proper lubrication—to ensure instruments are fully functional before use. Effective SPD leadership bridges the gap between instrument prep and surgical success, and it all begins in the decontamination process. For an on-the-ground perspective on how these improvements are reshaping workflows and enhancing patient care, meet Ayesha Doggett, Manager at Cone Health in Greensboro, North Carolina.

In today's healthcare environment, every minute and every detail matters—especially in sterile processing, where equipment readiness can be a matter of life and death. The evolution of sterilization technologies like Sterad has allowed hospitals and VA centers to move beyond outdated processes that once delayed surgeries and compromised patient care. High-level disinfection alone no longer cuts it when rapid, reliable sterilization is possible—and safer. For frontline teams, the ability to quickly turn over instruments without compromising on biological integrity or technician safety marks a true operational breakthrough. Sterad systems not only eliminate lengthy cooldown times but also deliver satisfaction across the board—from patients to surgeons to sterile processing teams. And with proactive, responsive service partners like Scott Johnson, even equipment maintenance becomes a non-issue. At the center of this experience is Annetta McKnight, Sterile Processing Service Chief at Carl Vinson VA Medical Center in Dublin, GA, who shares firsthand why dependable sterilization is foundational to modern healthcare.

In healthcare environments where precision and accountability are paramount, sterile processing departments (SPDs) play a critical behind-the-scenes role. As hospitals worldwide embrace technology to close compliance gaps and improve operational transparency, the introduction of patient-centric tracking tools marks a major leap forward. Tying surgical instruments directly to patient records not only strengthens traceability—it reinforces trust in the system. At military and international medical facilities, where logistics are often more complex, having a robust tracking platform becomes essential. Modules tailored to specific needs, like patient tracking or loaner equipment, offer SPDs better oversight and support compliance with evolving standards. But the challenges don't end there—supply chain disruptions still pose a major hurdle, one that demands continued innovation and adaptability. To hear more about how this evolution plays out on the ground, meet Andrew Tony Green, Sterile Processing Manager at Landstuhl Regional Medical Center in Germany, and a frontline voice in the global SPD transformation.

In today’s healthcare environments, the demand for precise tracking, accountability, and quality control in sterile processing departments has never been higher. As hospitals face increasing pressure to optimize workflows and ensure surgical instruments are accounted for, technology like CensisTrac is playing a pivotal role. By enabling real-time visibility and documentation, systems like these help transform how departments respond to issues and prove compliance with ever-stringent standards. The true power lies not only in the data captured but in how teams can use that data to self-correct, train, and continuously improve operations. Features such as quality feedback allow frontline staff to easily log defects, attach photos, and trigger follow-up actions—turning routine tracking into a proactive quality assurance strategy. This kind of integration doesn’t just enhance processes; it empowers people. To see how this vision comes to life, meet Amber VanRooyen, System Manager of Instrument Tracking Systems at MHealth Fairview in Minneapolis, and hear how her team uses CensisTrac to elevate performance and accountability.

In today’s fast-paced surgical environments, sterile processing departments (SPD) face rising pressure to deliver accuracy, speed, and accountability. Technology is no longer optional—it’s a necessity to meet these standards while supporting technician efficiency. With the complexity of instrumentation, especially in cases like ENT trays, traditional manual tracking can slow processes and leave room for errors. Solutions like CensiTrac are transforming this space by enabling visual and data-driven guidance that streamlines tray assembly and documentation. By integrating photo-based verification and robust reporting tools, SPDs can now reduce assembly time, improve traceability, and foster fair evaluations among staff. The result isn’t just faster processing—it’s stronger team morale and better alignment on performance. To understand how these gains are playing out on the ground, meet Alex Yanez, SPD Manager at Texas Health Flower Mound, as he shares firsthand how CensiTrac is changing the game.

In this impactful episode of the ConCensis podcast, host Yasmeen Hassan sits down with Robby Miller, Sterile Processing Manager at St. Joseph’s Hospital Medical Center, to explore how artificial intelligence is revolutionizing the field of sterile processing. With nearly 30 years of experience in healthcare, Miller shares his journey from EMT to SPD leader, offering a candid look at how technology like CensisAI² is elevating efficiency, quality, and patient safety in surgical environments.

Miller unpacks the evolving challenges in sterile processing—from regulatory compliance to managing increasingly complex surgical instruments—and explains how AI-driven tools are helping teams deliver cleaner, safer, and more reliable results. He also discusses the vital role of leadership in building processes, setting KPIs, and fostering a culture of continuous learning across healthcare teams.

• CensisAI² enables real-time tracking, performance coaching, and better compliance by transforming departmental data into actionable insights, allowing SPD leaders to fine-tune staffing, productivity, and tray quality with confidence.
• AI is helping reduce instrument errors and boost quality assurance by identifying trends in missing instruments, monitoring staff accuracy, and enabling predictive resource planning for high-volume surgical schedules.
• The future of sterile processing lies in automation and standardization, where tools like CensisAI² will support leaner tray assemblies, streamlined training for new technicians, and aggregated IFU data to ensure safer reprocessing at scale.
• Technology is most effective when paired with human leadership and clear communication, with Miller emphasizing the importance of educating staff on both the “how” and the “why” to drive successful tech adoption and buy-in.

As sterile processing continues to evolve, Miller’s insights highlight how AI can serve as an extension—not a replacement—of the skilled technicians behind the scenes. Through smart deployment and a commitment to excellence, the future of surgical safety looks brighter, more efficient, and more connected than ever.

In this insightful episode of the ConCensis podcast, host Amy Chodroff welcomes Dr. Arpita Hazra, a Clinical Patient Safety Data Specialist, to explore the evolving landscape of patient safety, risk management, and AI in healthcare. Drawing from her background in internal medicine, public health, and clinical data science, Dr. Hazra provides a compelling look at how hospitals and surgical centers can minimize risk—particularly through better sterilization, communication, and the integration of AI technologies.

The conversation highlights real-world challenges, such as retained surgical instruments and post-op infections, and introduces the power of tools like CensisAI² in helping to automate instrument counts, improve documentation, and drive better patient outcomes. Dr. Hazra also emphasizes the importance of transparency and stakeholder involvement in the adoption of new technologies in the clinical environment.

• Sterile processing errors can lead to increased hospital stays, readmissions, and legal risks—emphasizing the need for precise, accountable systems.

• RFID and AI-driven tools are improving documentation and surgical instrument tracking, helping reduce retained foreign objects and post-op complications.

• CensisAI² supports hospitals with sterilization, inspection, and backend data reporting, enabling predictive analytics and better decision-making.

• Technology adoption succeeds when frontline staff are involved early, and communication around purpose and data usage is transparent and consistent.

As healthcare systems continue to modernize, Dr. Hazra’s insights underscore the critical role of combining human vigilance with advanced tools to improve outcomes. By embracing innovation thoughtfully and fostering open dialogue across teams, hospitals can reduce risk, build trust, and ultimately deliver safer, more reliable care.

The sterile processing industry is on the brink of a revolution, driven by the power of artificial intelligence. As healthcare facilities seek to enhance efficiency, reduce risks, and optimize workflow, AI has emerged as a pivotal tool in supporting sterile processing professionals. Industry leader Hank Balch, co-founder and president of Healthcare HQ, is at the forefront of this transformation, advocating for AI’s role as a critical ally rather than a replacement for human expertise.

In this episode of the ConCensis podcast, host Amy Chodroff sat down with Balch to explore how AI is reshaping the sterile processing landscape. Their discussion provided valuable insights into the intersection of AI and SPD, highlighting both its potential and its limitations. The conversation covered:

• AI as a Supportive Tool, Not a Replacement: AI enhances sterile processing efficiency by assisting with tasks, but human professionals remain at the heart of critical decision-making and process improvements.

• Eliminating the “Dull, Dirty, and Dangerous” Tasks: AI is already being implemented to assist in removing repetitive, hazardous, and time-consuming responsibilities in sterile processing, improving efficiency and safety.

• Bridging the Knowledge Gap: AI platforms like ChatGPT are providing real-time solutions to common SPD challenges, from calculating Full-Time Equivalents (FTEs) to identifying workflow inefficiencies.

• The Future of AI in Sterile Processing: While AI adoption in SPD is still in its early stages, its trajectory is undeniable. Professionals must decide whether to proactively integrate AI into their workflows or risk being left behind as the industry evolves.

Balch’s passion for innovation is evident as he encourages sterile processing professionals to embrace AI as a strategic partner. He emphasizes that while AI will never replace human expertise, it has the potential to significantly enhance decision-making, streamline processes, and ultimately improve patient outcomes.

As the industry continues to navigate technological advancements, Balch leaves listeners with a call to action: adapt, explore, and lead the charge in integrating AI into sterile processing.

Ho, ho, ho! Santa Claus here taking a quick break from the hustle and bustle of my workshop to share some festive cheer and exciting updates from our friends at Censis Technologies.

Censis Technologies celebrates its 25th anniversary, marking a significant milestone in the company’s journey as a leader in sterile processing software. In a special podcast episode, host Gabrielle Bejarano leads a panel discussion with key members of the Censis team to reflect on the company’s history, culture, and impact on the healthcare industry.

The panel features Seamus Johnson, Darlene Shelton, Callum Johnson, Lee Fallon, Jacob Long, and Melissa Higgins. Together, they share insights into the company’s evolution, the unique workplace culture, and what makes Censis stand out after 25 years of innovatio, including highlights such as:

• Censis’ Unique Culture: The panelists emphasize the tight-knit, supportive environment that defines the Censis culture. With a team size that has grown from fewer than 30 employees to around 150, the company maintains a family-like atmosphere where employees feel deeply connected. Seamus Johnson, who has been with the company for 20 years, states, “It’s absolutely the people. We’ve always had a small company culture, and that’s made all the difference.”

• Innovation and Growth Over the Years: Seamus Johnson and his brother Callum, both long-standing employees, reflect on the early days of the company. Seamus shares how the company hosted its first server in a developer’s basement and now manages thousands of servers globally. Callum adds that the journey from paper-based processes to advanced electronic systems has been transformative, especially as hospitals transitioned to Censis’ digital solutions.

• Customer Impact and Product Development: Lee Fallon and Darlene Shelton highlight how Censis’ products have dramatically improved hospital workflows and patient outcomes. Darlene notes that her motivation comes from knowing that Censis’ technology directly impacts patient care, while Lee describes how hospitals have expressed immense gratitude for moving away from error-prone paper systems to streamlined digital processes. Fallon shares, “We brought CensiTrac into hospitals and saw firsthand how happy teams were to replace outdated paper records.”

• Memorable Milestones and Stories: From the early days of startup challenges to moments of personal growth, the panelists reflect on significant milestones. Seamus recalls the surreal experience of seeing the company’s software in use at hospitals for the first time, describing it as an “out-of-body experience.” The team also shares stories of implementing their solutions in hospitals across the U.S., forming strong relationships with customers, and witnessing how their products make a difference in real-world settings.

• Censis' Innovative Technology: AI Squared: One of the most impactful product launches discussed is the introduction of AI Squared, an advanced tool that has been a game-changer for sterile processing departments (SPD). Darlene Shelton, who has experience working directly in these departments, notes how AI Squared provides actionable data that helps directors make informed staffing decisions and improve efficiency.

Most importantly, however, the team reflects on what the 25th anniversary means for each individual, celebrating both the company’s journey and their own contributions to Censis Technologies' lasting success. They emphasize that the company’s mission has remained consistent—innovating for the sake of improving healthcare workflows and enhancing patient outcomes.

With 25 years behind them, the team at Censis Technologies looks forward to continuing that mission for many more years to come. rest of the panel, Censis’ success is a testament to the dedication and innovation that have defined the company over the past quarter-century.

Get ready for the event of the year—Censis Technologies Users Conference 2024! This groundbreaking conference is where the sterile processing community comes together to ignite innovation, build powerful connections, and elevate healthcare to new heights. If you’re a technician, manager, or industry expert within the perioperative loop, this is the must-attend event of the year! With the theme, "Building Tomorrow: Innovate, Empower, Thrive," CtUC 2024 promises to be an unforgettable experience, bringing together thought leaders, cutting-edge technology, and industry-changing insights that will shape the future of healthcare.

Get ready for the event of the year—Censis Technologies Users Conference 2024! This groundbreaking conference is where the sterile processing community comes together to ignite innovation, build powerful connections, and elevate healthcare to new heights. If you’re a technician, manager, or industry expert within the perioperative loop, this is the must-attend event of the year! With the theme, "Building Tomorrow: Innovate, Empower, Thrive," CtUC 2024 promises to be an unforgettable experience, bringing together thought leaders, cutting-edge technology, and industry-changing insights that will shape the future of healthcare.

Get ready for the event of the year—Censis Technologies Users Conference 2024! This groundbreaking conference is where the sterile processing community comes together to ignite innovation, build powerful connections, and elevate healthcare to new heights. If you’re a technician, manager, or industry expert within the perioperative loop, this is the must-attend event of the year! With the theme, "Building Tomorrow: Innovate, Empower, Thrive," CtUC 2024 promises to be an unforgettable experience, bringing together thought leaders, cutting-edge technology, and industry-changing insights that will shape the future of healthcare.

Censis Technologies’ leadership is thrilled about what this year’s conference will offer. Sheena Moore, President of Censis Technologies, is gearing up for her first-ever CtUC, and she’s fired up about the potential this event holds. For her, CtUC 2024 is all about learning from clients and pushing the boundaries of innovation. This is your chance to be part of something bigger, where new technologies will be unveiled, challenges will be tackled head-on, and the focus will remain on the ultimate goal: delivering superior patient care across the globe.

Yeejo Chen, VP of Product and Marketing, is excited to dive into the heart of what makes Censis tick—its customers. At CtUC 2024, you’ll experience firsthand how Censis collaborates with its clients to create solutions that don’t just meet the present needs but anticipate the future. Innovation isn’t just a buzzword here—it’s the driving force behind every product and service. Expect to leave CtUC 2024 with new insights, tools, and a network that empowers you to solve problems, improve workflows, and enhance patient outcomes like never before.

Chief Technology Officer Harshal Guradia promises that CtUC 2024 will put innovation in the spotlight, especially with AI and advanced technologies that are transforming the sterile processing industry. With a commitment to accelerating product development and enhancing customer support, Censis is leading the charge in revolutionizing healthcare. Don’t miss your chance to be a part of this exciting journey, where cutting-edge technology meets real-world application, and where you’ll walk away empowered to make a real impact in your organization. CtUC 2024 is set to be a game-changer—be there to witness it!

The healthcare sector suffered a major setback due to the COVID-19 pandemic. Providing high-quality services to patients is a priority. However, for healthcare facilities to run properly, managers and directors must make operational and strategic decisions, especially in the perioperative setting. Efficient operating room (OR) management involves maintaining equilibrium between optimal OR capacity, allocation of ORs to surgeons, assignment of staff, ordering of materials, and reliable scheduling while giving the highest priority to patient safety.

But what are the challenges in SPD Management and ensuring high-quality perioperative services?

On a recent episode of the ConCensis Podcast, host Michelle Mooney sat down with Brian Dawson, the System VP of Perioperative Services for CommonSpirit Health, to discuss the challenges in measuring productivity in the perioperative setting and SPD. Measuring productivity in the OR is totally different from the sterile processing department. AAMI, one of the SPD governing bodies, has developed a chart indicating the average time required to perform various tasks. Tasks are categorized into four levels.

With this information, Censis can monitor the tasks done in SPD to determine the number of staff required based on workload.

“Most facilities like CommonSpirit Health measure OR productivity through minutes of service- how many minutes do patients spend in the OR and how many people are required to care for them,” Dawson said. “Then, based on that, we can look at how many minutes were used in the OR and how many staff were required, and then we can determine if it is balanced, over, or under productivity. The big picture is to have a comprehensive data sharing which allows for proper assignment, division, and staff utilization.”

Final words to other healthcare facilities that need a tool to measure productivity: find one that suits your procedural area so you can capitalize on the asset you have to generate revenue.

Brian Dawson, the System VP of Perioperative Services at CommonSpirit Health, holds a Bachelor of Science-Nursing degree from American University and a Master’s of Science-Nursing and Health Care Administration degree from Old Dominion University. With over 28 years of nursing experience, his insights offer valuable guidance for healthcare professionals navigating the complexities of perioperative and SPD management.

In this episode of the ConCensis podcast by Censis Technologies, host Gabrielle Bejarano spotlights the Kevin Bevill Facility Awards winners at CtUC 2023. This accolade is a testament to outstanding healthcare facility management and process optimization achievements.

Gabrielle welcomes Tyrenie Davis, the CensiTrac Coordinator at the VA North Texas, who shares insights into her team’s journey toward this prestigious recognition. Davis explains the transformative impact of incorporating data-driven strategies in their sterile processing department, emphasizing the importance of proactive decision-making over-reactive approaches.

Critical insights from the conversation include the importance of using data to identify inefficiencies, optimize workflows, and anticipate potential issues. Davis also highlights the value of cross-departmental collaboration, continuous professional development, and the strategic use of tools like CensiTrac to maintain high standards and ensure patient safety.

Article by MarketScale

CtUC 2023 Trailblazers are at the forefront of transforming hospital operations, particularly in sterile processing and logistics, as highlighted in a recent episode of the ConCensis podcast. The healthcare industry, driven by technological advancements and the need to improve patient outcomes, continuously seeks solutions to optimize processes and ensure compliance with health regulations—a challenge successfully navigated by these trailblazers at the Michael E. DeBakey VA Medical Center in Houston, Texas.

What does it take to revolutionize hospital logistics to significantly benefit patient care? Host Gabrielle Bejarano discusses this question with CtUC 2023 Trailblazers at Michael E. DeBakey VA, Timothy Reese, the Associate Chief Nurse of Operations, Dr. David Green, Deputy Chief of the Operative Care Line and Chief of Orthopedics and Podiatry, and Quentin LaCour, the CensiTrac Coordinator. These leaders share their experiences and innovations that have dramatically improved the efficiency of hospital operations.

Bejarano’s conversation with Reese, Green, and LaCour includes the following highlights:

• Loaner Process Optimization: The transformation of a chaotic loaner process into a streamlined system that ensures timely and accurate delivery of surgical instruments

• Implementation of the LoanerLink System: A digital solution that bridges the gap between surgery schedules and sterile processing, drastically reducing errors and delays

• Impact on Staff and Operations: Improvements that enhanced compliance with VA mandates and boosted morale and accountability among the staff

Timothy Reese’s role is pivotal in overseeing the sterile processing services at the medical center. He collaborates closely with Dr. David Green and Quentin LaCour, focusing their expertise in healthcare and military precision on overcoming everyday challenges in hospital logistics.

Dr. David Green manages the entire Operative Care Line at the Michael E. DeBakey VA Medical Center. He is an Associate Professor at Baylor College of Medicine and directs their residency programs, emphasizing sports and joint fellowships.

Quentin LaCour, the CensiTrac coordinator, has progressed from a regular technician to a leader in tracking all instrumentation, trays, and sterilization records at the facility. His leadership has been crucial in implementing new systems that enhance efficiency and accountability within the medical center.

This episode highlights the achievements of the CtUC 2023 Trailblazers. It is an inspiring example for other healthcare facilities striving to enhance operational efficiencies and ensure better patient care through advanced logistical practices.

In this inspiring episode of ConCensis podcast, host Vanessa Frank delves into the remarkable journey and philosophy of Yves Theodule, the 2023 recipient of the prestigious CtUC Kevin Beville Leadership Award. With over three decades in the field of sterile processing, currently thriving at Advocate Christ Medical Center, Yves shares invaluable insights into his leadership style, the significance of certification in sterile processing, and his innovative approaches to fostering teamwork and excellence within his department.

Yves believes in leading with the heart, emphasizing the importance of caring for his team not just professionally but personally. This approach has not only cultivated a highly motivated and efficient team but also fostered an environment where challenges are embraced as opportunities for growth and learning. Yves' dedication to pushing for certifications within his team has elevated the standard of work, ensuring quality and competency in every task undertaken.

A standout moment in our conversation is the introduction of a unique team-building exercise involving the classic game Operation, ingeniously tailored to underscore the pressures and responsibilities faced in sterile processing and the OR. This exercise, among others, has significantly enhanced team cohesion and understanding of the critical role they play in patient care.

Moreover, Yves extends his leadership beyond the confines of the hospital, actively contributing to his community by providing free sterile processing education. This initiative not only addresses the industry's need for skilled professionals but also empowers individuals within the community with valuable career opportunities.

The podcast also highlights the creation of the Health Digest Service Excellence Value Award, an initiative by Yves to recognize and celebrate the unsung heroes in sterile processing. This award exemplifies the culture of appreciation and respect Yves has instilled in his department, further cementing his status as a visionary leader.

Yves' story is a testament to the impact of heart-led leadership, the power of education, and the value of community engagement. His strategies for team building, professional development, and inter-departmental collaboration offer a blueprint for creating a thriving, inclusive, and efficient workplace.

Listeners will leave this episode inspired by Yves' dedication, creativity, and compassionate leadership, armed with actionable insights to implement in their professional environments.

In the latest episode of the ConCensis Podcast, host Vanessa Canvanaugh dives into a compelling discussion with Mark Copeland, Vice President of Sales at 3T Medical  Systems, exploring the transformative power of Sterile Processing Departments (SPDs) in healthcare facilities. This conversation highlights the critical role SPDs play beyond their traditional view as cost centers, showcasing them as essential cogs in the multi-billion dollar, high-tech operating room ecosystem. Specifically, the two discuss:

• The misconceptions surrounding SPDs and their pivotal role in operational success and patient safety.
• The economic implications of sterile processing and the importance of data-driven decision-making for SPD enhancements.
• Strategies for SPD professionals to advocate for necessary improvements, leveraging detailed economic analysis and teamwork analogies.

They also touch on the necessity of modernizing SPD equipment, detailing the financial and operational benefits of such investments, and specifically emphasizing the significance of collaboration across departments to achieve healthcare excellence.

With over two decades of experience in the medical, pharma, and biotech sectors with a particular emphasis on medical device sales and sterile processing departments, Mark Copeland enriches this episode as an invaluable resource. His insights are crucial for SPD professionals looking to spearhead departmental enhancements, healthcare administrators contemplating investments in SPD infrastructure, and those intrigued by the confluence of healthcare operations and patient care. With his extensive background, Copeland provides listeners with the essential knowledge and motivation required to implement positive changes and make strategic investments in SPDs, all with the goal of attaining superior healthcare outcomes.

For those looking to delve deeper into the economics of sterile processing, kindly click the link: https://www.flexiquiz.com/SC/N/sterileprocessingeconomics

How does achieving a HITRUST cybersecurity certification redefine the security posture and customer trust for companies like Censis Technologies and their clients?

In this insightful episode of the ConCensis podcast, host Vanessa Cavanaugh engages with Brandi Guest, a Security Operations Engineer at Censis, and Myles Templin, an Associate Manager at A-LIGN, delving into the rigorous journey and significant impact of obtaining a HITRUST cybersecurity certification.

“We wanted [the HITRUST certification] so we could say to customers, look, we went the extra mile,” Guest explained.

“Census achieved the i1 assessment,” Templin said. “That was actually new as of last year, 2022. They reinvented it in 2023, making it more streamlined and fitting with the others.”

Bay Pines VA  Healthcare System has emerged as a beacon of healthcare innovation, particularly in the realm of sterile processing, setting new benchmarks in healthcare efficiency and patient safety. Their journey, marked by significant achievements and culminating in the prestigious 2023 Ron Hesch Award, reflects a deep commitment to advancing healthcare practices. In an industry continually reshaped by challenges like the COVID-19 pandemic, Bay Pines stands out for its exceptional approach to operational excellence and patient care.

In the latest episode of the ConCensis podcast, host Vanessa Cavanaugh engages with Sheryl Eder, the Assistant Chief Nurse of Perioperative & Sterile Processing Service, in a conversation that sheds light on the strategies behind Bay Pines' success. They delve into the innovative methods and leadership techniques that positioned Bay Pines as a leader in healthcare services. The two discuss:

• Sheryl Eder's unique approach to staff engagement and leadership transformed the sterile processing department.
• The role of advanced tracking systems in enhancing sterilization processes and staff efficiency.
• How the Bay Pines team navigated the complexities of the COVID-19 pandemic, including innovative N95 mask reprocessing.

Sheryl Eder's extensive background in nursing and healthcare management, complemented by her educational achievements and industry recognition, has been a cornerstone in fostering healthcare innovation within her department.. Her proactive and hands-on leadership style has led to significant advancements in healthcare practices.

This episode of the ConCensis podcast looks into the critical world of sterile processing with CtUC 2023 platinum sponsor Kem Medical Products Corp. Host Vanessa Cavanaugh and guest Mark Ebenstein, VP of Products and Services at Kem Medical, discuss the tools and strategies that ensure safety in healthcare environments. Together, they explore Kem Medical’s integral contributions to sterile processing and Ebenstein’s journey within the industry.

The conversation reveals Kem Medical’s comprehensive range of products designed for sterile and surgical environments, from monitoring badges to neutralizing solutions and spill kits. Ebenstein shares his insights on transitioning from a large corporation to a smaller, more hands-on company and the importance of specialized products for sterile processing departments. Listeners and viewers will get an insider’s perspective on the challenges and solutions that Kem Medical provides, ensuring the safety of healthcare workers and patients.

When it comes to handling change, look no further than Censis’ CtUC 2023 Change Maker Award winner Alina Easley for advice.

With its rapidly evolving technological advancements, the healthcare sector aims to streamline operations and improve patient care. This transformation often requires a marriage of technical skills and change management to ensure that healthcare professionals are adept at using new tools while being open to altering traditional work processes. Alina Easley, the recent recipient of the 2023 CtUC Change Maker Award, is a testament to this hybrid approach, spearheading changes that transitioned her department from paper documentation to an optimized digital system, thus elevating operational efficacy. Better tech adoption can significantly reduce administrative burden errors and improve patient outcomes.

How can healthcare facilities overcome resistance and integrate modern technologies into their workflow, ensuring efficiency and staff satisfaction?

In the latest episode of ConCensis, host Gabrielle Bejarano invites Alina Easley,a CensiTrac Coordinator and the 2023 CtUC Change Maker Award Winner for an enlightening discussion. The conversation dives into Alina’s journey, her strategies for overcoming resistance to change, and how her initiatives have significantly benefited her department by reducing paper documentation and streamlining processes.

Bejarano and Easley discuss the following:

• Continuous education and explaining how the "why" can gain staff acceptance to change

• Utilizing a network of resources and peers to professionally develop as a leader

• Collaborating and receiving feedback from staff to successfully adopt new technology

Alina Easley, with her background as the CensiTrac Coordinator for Central Texas VA and Austin Outpatient Clinic, has been pivotal in ensuring the functionality of CensiTrac at her facilities. Her role doesn’t stop at being a technical coordinator, it extends to being an educator and change manager, addressing hardware issues and leading the charge in deploying new features and processes.

Creating an instrument management standardization program for multiple facilities shouldn’t be a hassle and shouldn’t require mountains of physical paperwork.

In today’s digital age, reliance on paper processes in healthcare institutions is outdated and wasteful. According to recent data, American healthcare institutions waste more than five million tons of paper annually. This environmental degradation results in significant energy waste and increased costs. As healthcare institutions strive to adopt sustainable practices, the shift from paper to digital processes is imperative.

So, how can healthcare institutions transition from paper-heavy processes to more sustainable digital solutions that are also cost-effective?

Welcome to ConSensis, a Censis Technologies podcast. In this episode, host Gabrielle Bejarano welcomes Robby Miller, Sterile Processing Department Manager at St. Joseph’s Hospital and Medical Center, to discuss the importance of instrument management standardization across multiple facilities.

Bejarano and Miller discuss the following:

• The environmental and cost implications of relying on paper processes in healthcare

• The challenges surrounding paper record retention and access

• The benefits of transitioning to digital solutions like CensiTrac for efficient instrument management

• Practical steps and strategies for healthcare institutions to adopt sustainable practices.

With over twenty-five years of experience at the facility and more than two decades leading sterile processing departments, Robby is a recognized expert in the field. He plays a pivotal role as a subject matter expert within his enterprise, Common Spirit Health, which spans 142 hospitals across 28 states. Robby's expertise extends to the implementation and benefits of CensiTrac, the instrument-tracking system used across the enterprise. His insights into the importance of instrument management systems and the need for standardization across multiple facilities make him a valuable voice in the industry.

Despite its rapid technological advancements, the Sterile Processing industry faces a challenge: professionals often feel disconnected. The upcoming Censis Technologies Users Conference (CtUC) Connect 2023, scheduled from September 10-12 at the Omni Nashville Hotel, seeks to address this issue. A recent survey highlighted that 80% of professionals believe in-person conferences, like CtUC 2023, are essential for building meaningful connections and staying updated on industry best practices.

The Censis Technologies Users Conference promises more than a gathering; it’s a platform to elevate Sterile Processing excellence. Attendees can anticipate a blend of educational sessions, insights from industry experts, and invaluable networking opportunities.

What’s the central theme of this year's conference? How can Sterile Processing professionals maintain their edge in a rapidly evolving industry?

On this special episode of ConCensis, a podcast by Censis Technologies, presented by Kem Medical Products, host Gabrielle Bejarano, and a trio of Censis leaders provide answers and insights into the much-anticipated CtUC 2023. The episode features:

Censis President Poornima Gopalakrishnan, VP of Customer Support & Service Allison Flood, and VP of Products & Marketing Yizhou Chen covering the following topics:

• The significance of CtUC 2023, marking the first in-person conference since 2019

• The role of CtUC in advancing sterile processing innovation

• New product debuts and features launching at the conference

With her diverse experience in supply chain and sterile processing in Southwest Florida, Allison Flood now serves as the VP of Customer Success and Service at Censis. Yizhou Chen has a prosperous career spanning commercial and product management roles across multiple continents. Purnima Gopalakrishnan brings over a decade of experience in the dental industry, focusing on product management, marketing, and operations.

With the world continuing to grapple with the aftermath of COVID-19, healthcare facilities are finding it harder than ever to recruit and retain qualified staff. The high cost of living, economic uncertainty, and an increasingly competitive job market have created a perfect storm, leading to a whopping 77 percent of employers struggling to fill positions, according to a Manpower Talent survey. Nearly every industry is experiencing recruitment challenges, even healthcare, which is ultimately leading to new strategizing. But the stakes are high and without adequate staff, healthcare facilities can’t operate at full capacity, threatening their survival and the broader economic recovery.

How do healthcare facilities navigate this tough recruitment landscape? What strategies can they employ to not only attract, but also retain the talent they desperately need? On the latest “ConCensis” podcast, host Gabrielle Bejarano welcomed guest Brian Reynolds, the Assistant Chief of Sterile Processing Services at the VA Medical Center in West Palm Beach Florida to explore how it’s affected the field of sterile processing. The two dived into the heart of recruitment woes, and discussed the root causes of these staffing problems, potential solutions, and the implications of current trends on the future of hiring.

Bejarano and Reynolds talked more on:

● How offering competitive pay is crucial to attract and retain talent

● Collaboration between HR and the hiring department to ensure new hires are supported for a smooth and strong onboarding

● Providing continuous development opportunities to improve skills and increase job satisfaction and retention.

Brian Reynolds is the Assistant Chief of Sterile Processing Services at the VA Medical Center in West Palm Beach Florida and has a wealth of experience in recruitment having navigated recruiting challenges firsthand in his role. Reynolds has a rich background in healthcare with over three decades of experience in the sterile processing field.

Preventing HAIs (healthcare-acquired infections) is critical in sterilization and quality control processing. Maintaining AAMI ST-91 guidelines ensures adherence to the latest sterilization and quality control methods for endoscopes. And with over 51.4 million inpatient surgeries performed in the U.S. each year, keeping up-to-date guidelines for AAMI ST-91 is paramount.

How do the updated AAMI ST-91 guidelines improve endoscope reprocessing and enhance compliance?

In this ConCensis episode brought to you by Censis Technologies, host Gabrielle Bejarano discusses the updates to the AAMI ST-91 guidelines, focusing on endoscope reprocessing. The discussion addresses the challenges and importance of proper cleaning, the impact of ST-91 requirements, and the role of electronic tracking systems in enhancing compliance and patient safety. Kelly Swails, Clinical Business Manager at Censis Technologies, and Mary Ann Drosnock, Director of Clinical Affairs at Healthmark Industries joined Bejarano to delve into the challenges associated with endoscope reprocessing, the significance of the AAMI ST-91 guidelines, and the implementation of electronic tracking systems to streamline processes and improve patient safety.

Bejarano’s discussion with Swails and Drosnock includes:

• The challenge of endoscope cleaning and the significance of the ST-91 guidelines:
• AAMI (Association for the Advancement in Medical Instrumentation) and its role in enhancing compliance and patient safety
• Adoption and impact of updated guidelines

About Kelly

Kelly Swails is the Clinical Business Manager at Censis Technologies with experience in endoscope reprocessing and implementing electronic tracking systems. She received her M.A. in organization leadership from the University of Northwestern, St. Paul.

About Mary Ann

Dr. Mary Ann Drosnock is the Director of Clinical Affairs at Healthmark Industries, where she provides expertise in medical device processing and infection prevention and leads an experienced team of Clinical Educators. For nine years, she was co-chair of AAMI WG 84, which writes ST91, the national standard on flexible endoscope reprocessing, and TIR99 on the processing of ultrasound probes and dilators. Before Healthmark, Mary Ann managed the Infection Control Program for Olympus America, worked and managed labs as a pharmaceutical microbiologist, and taught Microbiology courses at the college level. MaryAnn has a B.S. in Biology, an M.S. in Quality and Regulatory Affairs, and a DrHSc in Healthcare Administration and Management.

Sterile processing departments are persistently understaffed with high turnover which leads to higher defect rates. These defects have serious impacts on patient safety and are the third leading cause of operating room delays.

So how can SPD leadership get actionable data they need to make impactful changes that will significantly improve sterile processing outcomes and help lower defects?

On today’s episode of the ConCensis Podcast, host Gabrielle Bejarano speaks with Stewart Pillow, Senior Program Coordinator at VCU Health, and Shamu Anthony, SPD Education Coordinator at VCU Health, about the significance of using quality data for education and training, and their experience using CensisAI², to gain insights to streamline operations and make better, data-driven decisions faster.

Bejarano, Pillow, and Anthony discussed:

1. The experience of transitioning to using CensisAI² to better see quality data

2. Using quality data for education and training

3. Impact of AI tools on productivity and quality

"Previously, we relied on a data analyst to maintain the dashboard for our quality data. However, CensisAI² is great because it reduces the time required to fill, sort, and represent data. In addition, it is easier to access and use. Using CensisAI² can help us trace back quality performance in the past to make future predictions of performance, which can guide the decision of what training to include for our staff. CensisAI² is helping to bridge the gap between productivity and quality. Data that used to take months to make sense of has now become available at a click of a button. This has created a more efficient and sustainable workflow," explained Pillow.

“Most times, we have lots of new staff and travelling staff. As a result, using CensisAI² has helped me identify key areas of focus during training programs. It also helps to identify what instructions or reminders the staff needs, which helps to optimize consistent productivity across the board to get quality results, regardless of the shift or the number of trays we need to process.” said Anthony.

Stewart Pillow is the Senior Program Coordinator at VCU Health. He earned a Standard Diploma from Varina High School and a Bachelor’s Degree in Business Administration and Management from ECPI University.

Shamu Anthony is the SPD Education Coordinator at VCU Health. She oversees the education for sterile processing. She identifies areas that require more education with CensisAI² and ensures the training is tailored to address these areas.

Many medical instruments are reusable, which has made tracking them through the sterilization process very important. These instruments often require inspection, maintenance, and sterilization to ensure maximum patient safety. Some healthcare facilities still track their instruments with paper and pen, exposing them to human error, credibility, time-consuming recalls, and boxes of archives that need to be stored. However, these challenges can be solved by implementing an electronic tracking system, which offers hospital administrators better control over patient safety and peace of mind.

But what are the experiences of people who have transitioned from using the manual tracking system to the electronic tracking system?

On today’s episode of ConCensis, host Gabrielle Bejanaro speaks with Arlene Bush, Team Supervisor for the U.S. Department of Veteran Affairs, and Marlin Minnis, National Conversion Manager at Censis, to compare the pros and cons of using a manual tracking system versus an electronic tracking system.

The trio discussed:

Challenges associated with using a paper tracking system

The experience of transitioning to an electronic tracking system

Experiences with using Censis solutions and advice to other facilities still using the manual paper tracking method

“A tracking system is so critical for the department, as it makes the job easier when there is a need to quantify things in terms of compliance. Previously, when we used paper tracking, it was pretty daunting. Another disadvantage is the ease of losing patient files. The electronic tracking system has more pros than the paper system in terms of accountability, tracking, service, and ease of quantifying data,” explained Arlene Bush.

“I did not really grasp how daunting paper instrument tracking was before I started electronic instrument tracking. The electronic tracking system gave us more credibility and accountability. Most times, especially as a manager, with the paper system, you can make a decision with little or no information, which can come back to hurt you. However, with the electronic data, you can actually see what is happening from the data entry and make informed decisions. Electronic instrument tracking allows the SPD team to be more proactive and less reactive,” explained Marlin Minnis,

Arlene Bush is the Team Supervisor for the US Department of Veteran Affairs. She attended SUNY Canton, where she studied Small Business Administration and Management, and Piedmont Virginia Community College, where she studied Liberal Arts and Sciences. She has been in the sterile processing field for over 20 years.

Marlin Minnis is the National Conversion Manager at Censis. He earned a Bachelor of Science in Healthcare Management from the University of Maryland Global Campus. Minnis has worked with the U.S. Army as a Surgical Technologist for over 10 years. In addition, he worked with Materials Management Microsystems as the Director of Implementation and National Sales Executive for over 13 years before going to Censis Technologies, where he has worked for over 4 years.

The healthcare sector suffered a major setback due to the COVID-19 pandemic. Providing high-quality services to patients is a priority. However, for healthcare facilities to run properly, managers or directors must make operational and strategic decisions, especially in the perioperative setting. Efficient operating room (OR) management involves maintaining equilibrium between optimal OR capacity, allocation of ORs to surgeons, assignment of staff, ordering of materials, and reliable scheduling while according the highest priority to patient safety.

But, what are the challenges in SPD Management and ensuring high-quality perioperative services?

On a recent episode of the Censis Podcast, host Michelle Mooney sat down with Brian Dawson, the System VP of Perioperative Services for CommonSpirit Health, to discuss the challenges in measuring productivity in the perioperative setting and SPD.

Measuring productivity in the OR is totally different from the sterile processing department. AAMI, the body governing SPDs, has developed a chart indicating the average time required to perform various tasks. Tasks are categorized into four levels. With this information, Censis can monitor the tasks done in SPD to determine the number of staff required based on workload.

Michelle Mooney and Brian Dawson discussed:

1. How to measure productivity in the OR and sterile processing departments and its benefits to leaders

2. Challenges with staffing

3. The role of Censis in data collection

“Most facilities like CommonSpirit Health measure OR productivity through minutes of service- how many minutes do patients spend in the OR and how many people are required to care for them. Then based on that, we can look at how many minutes were used in the OR, how many staffs were required, then we can determine if it is balanced, over, or under productivity. The big picture is to have a comprehensive data sharing which allows for proper assignment, division, and utilization of staff,” explained Brian Dawson

Final words to other healthcare facilities that need a tool to measure productivity: find a tool that suits your procedural area so you can capitalize on the asset you have to generate revenue.

Brian Dawson is the System VP of Perioperative Services at CommonSpirit Health. He received his Bachelor of Science-Nursing degree from American University and a Master’s of Science-Nursing and Health Care Administration degree from Old Dominion University. He has worked for over 28 years as a nurse.