Explorez tous les épisodes du podcast Claims Never Sleep

This week, Meghan and Jenn talk to Monica Logan, Chief Claims Officer of D&O and Financial Lines. Monica is an experienced claims handler with a demonstrated history of strong litigation and negotiation skills . Skilled in Professional Liability, Risk Management, Litigation Management, Commercial and Specialty Insurance, Mediation and Case Resolution and Litigation. 

Today's guest is Michelle S. Raue SVP, Claims at Preferred Mutual Insurance Company

Michelle is responsible for implementing and executing effective claim strategies that deliver an innovative and differentiated claims experience for the agents and policyholders.

Michelle has over 30 years of significant claims, operational and leadership experience and knowledge. She brings to Preferred Mutual a contemporary vision of the future and a proven track record for enhancing processes and delivering new solutions to drive the customer experience.

Today's guest is Krista Glenn, Executive Vice President and Chief Claims Officer for Westfield Specialty and brings 30 years of insurance claims and management experience to the role. At Westfield Specialty, Ms. Glenn is building a new, full-service claims organization in order to support all of Westfield Specialty's lines of business which currently include E&S Casualty; E&S Property; Financial Institutions; Management Liability and Westfield Pro (Cyber, E&O and Professional Liability).     

Prior to joining Westfield Specialty, Krista spent five years as EVP, Chief Claims Officer at a North Carolina-based insurance carrier.  Krista also spent more than 21 years at the ACE/Chubb companies where she held many roles in Chubb, ACE North America and ACE Group Claims.  She ended her career at Chubb as the Head of Multinational Claims with dual reporting to the Global Accounts underwriting division.  Krista began her career handling claims and declaratory judgment actions at AIG in New York.

Krista is a member of Chief, a 2019 Women to Watch and a 2015 Woman on the Move award winner, a member of the Federation of Defense & Corporate Counsel and APIW, and an advisory board member for the CLM.  She is a graduate of Seton Hall University and Delaware Law School and is admitted to the bar in Pennsylvania and New Jersey.  In her most important role, Krista is the proud mother of two adult daughters.

This week, Meghan and Jenn welcome Sarah Abrams Head of Claims for Baleen Specialty (a division of Bowhead Specialty). Sarah is a 
Chief Claims Officer with nearly 20 years of professional experience. Identify areas of growth and pain points stemming from regulatory and litigation landscape. Lines of insurance oversight include Commercial and Professional liability.

This weeks' guest is Kari Adams, a Senior Vice President of Claims, who leads Physician Insurance’s claims team guided by a simple philosophy: Do what’s in the best interest of our policyholders, and defend the practice of quality medicine. With this as our guide, and under Kari Adams’s leadership, we have achieved an enviable 10-year average of 97% defense verdicts out of a total of 80 jury trials.

This week's guest is Alex an American diplomat with a unique perspective on global affairs. Alex shares some wonderful stories from his distinguished career with Meghan and Robb, while also addressing Ray Bans v. Oakley's, tells an anecdote about Madeline Albright and the result from his running with the 78 year old German foreign minister. 

This week's guest is Caleb Thompson, a Casualty Adjuster at National American Insurance Company

This week, Meghan and Jenn talk to Sarah Cho, who handles Claims Advocacy & Management for Woodruff Sawyer. As one of the largest private insurance brokerage and consulting firms in the US, Woodruff Sawyer protects the people and assets of more than 4,000 companies. 

This week, Meghan Henry and Robb Cruiser talk with Mark Flynn, SVP, Executive Risk Claims Manager at Truist, who is an accomplished and seasoned insurance claims professional with experience in the insurer, reinsurer, third party administrator (TPA), broker, and corporate risk management arenas, possessing multi-jurisdictional expertise across diverse coverage lines. 

This week, Meghan and Jenn talk to Julie Watson from AmTrust Financial Services, a Complex Claims Specialist in Tampa Florida. 

This week, host Meghan Henry and her co-host Nick Daly talk to Beth Diamond, who serves as Group Chief Claims and Litigation Officer and is an executive board member. She manages an industry-leading team servicing claims from a diverse variety of specialty insurance lines. Additionally, she leads in the development of an oversight model for all litigation matters and processes, including the strategic management of litigation outcomes and risks.

This week, Meghan and Jenn talk to Dionna Chambers from Bankers Insurance about social inflation and nuclear verdicts. 

This week, Meghan Henry chats with Nick Turdo, Director of Claims at Metrix 360 Risk Management

This week, host Meghan Henry talks to Evelyn Eury from Crum & Forster about Navigating Your Network

On this week's episode, Meghan and Jenn chat with Kathleen Cetola Strategic Claims & Litigation Management from US Acute Care Solutions

In this episode of Claims Never Sleep, Meghan and Jenn chat up Bill Mitchell – one of the founding partners of Cruser Mitchell.  Bill recently won  Defense Counsel of the Year from CLM, and share his forward thinking philosophy on settling cases and saving his clients thousands of dollars. 

In this episode, we are thrilled to welcome Laura Schoefer, VP of Claims at NBIS! 🌟In this insightful episode, we dive deep into investigating catastrophic construction losses and emphasize the crucial importance of early action when faced with catastrophic claims. 

Laura shares invaluable insights from her extensive experience in the field, shedding light on strategies and best practices that can make a significant difference in the outcome of these complex situations.

But that's not all! Laura also opens up about her leadership approach and the remarkable journey she’s since joining her team at NBIS.

On this week's Episode, Meghan Henry and co-host Nicky Daly from the Chicago office, talk to Lenore Chouinard, the Director of Liability Claims at HSB - Hartford Steam Boiler. Hartford Steam Boiler is a leading engineering and technical risk insurer providing equipment breakdown and other specialty coverages, inspection services and engineering consulting. HSB provides clients with risk solutions tailored to their needs and strategies to optimize the reliability, lifespan and efficiency of their equipment and operations.

On this week's show, host Meghan Henry talks to Ricardo Shelton, a Claims Manager at Security First Insurance. 
Security First Insurance Company has been recognized as the Top Choice for Hurricane Protection in Florida in 2022, 2023, and 2024. 

This week, host Meghan Henry and this week's co-host Scott Gurtman is joined by Carol Musumeci, the Claims & Risk Manager at Elecnor Hawkeye, who shares her experience in the real estate, construction, senior living, financial institutions, solar energy and public entity sectors. Carol handles Insurance program placement for property, casualty and management liability lines. 

On this week's episode, Meghan and this week's co-host Henry Nick Daly  chats with Claims Manager Milan Radosevic from Coalition Insurance, who have provided companies insights into their external risks through their risk platform, Coalition Control. Milan discusses risks everyone in the insurance industry is facing, and how to deal with those situations. 

On this episode, host Meghan Henry talks to Attorney Jeff Muszynski about starting a law from solo, and picking the best name for it. Lagom IS THE Swedish PRINCIPLE OF LIVING LIFE   “In Balance” 

On this week's episode, Jacob A. Moreno, Esq, VP of Claims at Qualitas Insurance Company joins host Meghan Henry to discuss management of commercial insurance litigation, coverage issues, and claims handling nation wide.

This week, host and attorney Meghan Henry talks to Claims Manager Kevin Walker from NBIS, a DUAL company Experience, and they discuss construction accidents and catastrophic losses. There are a lot of players in these complex claims. 

This week, host and attorney Meghan Henry talks to Timothy Donnelly, Vice President, Senior Claims Counsel - US Casualty Claims at Sompo Holdings. Tim discusses personal and first-party casualty claims, and what he likes to see in most claims reports. 

On this week's show, host Meghan Henry is joined by Tracee Allen of Namic Insurance, a Senior Litigation Examiner Professional Liability. Tracee has had an unusual journey into the world of claims. 

This week, host Meghan Henry is joined by Tim Donnelly, a Vice President, Senior Claims Counsel - US Casualty Claims at Sompo International Holdings United States based in New York City, New York. 

On this week's episode, Erica Hooven from JKJ talks about Protecting High Wealth Assets, how  she transitioned into Claims, and shares stories and advice with Meghan Henry. 

On this weeks episode, Meghan Henry talks to Louis Pippin from Venbrook. They discuss Louis's journey into claims, and he shares some good insight, talks about challenges he faced, and discusses best practices. Louis Pippin is the Chief Claims Officer, Venbrook Claims Services. Venbrook Claims Services offer clients a single supplier option for Third Party Administrator (TPA) and Independent Adjusting (IA) claims to mitigate and reduce risks and losses on a global basis.

In the inaugural episode of Claims Never Sleep, Meghan sits down with Robb Cruser and Bill Mitchell – the founding partners of Cruser Mitchell.  During this episode they share what they learned along the way – good and bad – when they started Cruser Mitchell over 25 years ago.  They discuss the evolution from a small office to nine offices and over 100 attorneys nationwide and how the disruptive lawyer was born.    

Attorney and partner Meghan Henry, who also hosted a podcast, has joined Cruser Mitchell, and is launching a new podcast that delves into the world of Claims. With a wide range of guests from across the industry, the podcast learns about the claims process, through anecdotes from many perspectives of the insurance business.