Explorez tous les épisodes du podcast Business With Purpose
Plongez dans la liste complète des épisodes de Business With Purpose. Chaque épisode est catalogué accompagné de descriptions détaillées, ce qui facilite la recherche et l'exploration de sujets spécifiques. Suivez tous les épisodes de votre podcast préféré et ne manquez aucun contenu pertinent.
Rows per page:
50
1–50 of 308
Titre
Date
Durée
TV Presenter Rob Bell - 'Leadership Role Models & Friendship in Business'
13 Nov 2024
00:22:05
For this episode, David provides you with some excerpts of an interview he has done with the British broadcast journalist and TV presenter Rob Bell. Rob is best known for his programmes about engineering, industrial history and pursuing outdoor adventure.
Recently, Rob has started exploring how society and organisations can encourage male friendships and positive male communities. That is what they discuss today.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
A lot of business leaders present themselves as unrelenting decision-makers who are always driving forward, as being alphas.
Most of the world´s biggest business leaders are not naturally extroverted or charismatic.
Great leaders don´t have to posture, they use their words and actions to motivate and lead.
Being authentic and vulnerable resonates with others.
If you never say sorry, admit someone else´s idea is better than yours or show empathy, you end up isolating others.
Maintaining a persona burns a lot of energy, you really do need to be yourself.
BEST MOMENTS
“I´m not alpha at all.”
“People know that they (authentic leaders) mean it because of the way they behave.”
“You have to be you to be the best you can.”
“How genuine they are gives me goosebumps…it´s important to encourage people to be real.”
“Friendship is not needing to worry about who you are and how you come across.”
“Radical candour is where you care personally and challenge directly… you are more likely to find that in friendship groups.”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at david@peoplewithpurpose.live. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
For this episode, David explains how to increase your prices while winning more customers. Providing you with the chance to make higher profits x2. Something that sounds impossible but is actually not that difficult to do.
David shares four steps you can take today to review what you charge and raise your prices in a way that benefits your bottom line, keeps existing customers loyal while attracting new ones.
David helps owners and leaders to build their business without having to do it all themselves, so that they have a business that is ready to sell when they are ready. To build your business, so it is ready to sell, without the frustration and overwhelm,
Even though costs are constantly rising many business owners are afraid to put their prices up.
A recent survey shows that customers are willing to pay more provided the service is excellent. Yet many business owners don´t believe this.
Overcome your limiting beliefs about pricing.
Be transparent with your customers. Share some of why you need to put prices up.
Virtually every business can put their prices up by 5% without damaging their customer relationship.
If your prices haven't gone up by the cost of inflation, your prices have gone backwards.
Understand your market position. It impacts the type of customer you attract and therefore what they will pay.
When working out your pricing factor in the benefit your product or service brings to your customers.
Bundling enables you and the customer to get more out of each transaction.
Make things easier for your customer e.g. deliver within a time slot they choose.
Improve how you market what you sell.
Reward customers for referrals.
BEST MOMENTS
“Money is the measure of the perceived value that you bring.”
“It is rare to find a business that has resolutely charged what they're worth.”
“Give your customers a quick win, so they'll be so pleased with their return on investment.”
“Reduce customer effort or perceived effort .”
EPISODE RESOURCES
Do you want free coaching with David? Now is your chance. On launch day, 13th November 2024, download and listen to all 6 of the launch episodes for the Business With Purpose podcast and send proof you have done so to David at david@peoplewithpurpose.live. The first 10 people pulled out of the draw will win free coaching with David and 20 others the chance to meet him and see him recording the Business With Purpose podcast, live in the studio.
Institute of Customer Service Survey - https://www.instituteofcustomerservice.com/jan-24-ukcsi
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
Why Belief Matters and How to Shift the Beliefs That Are Holding Your Business Back
24 Oct 2024
00:24:58
For this episode, David explains why your beliefs could be holding you and your business back. Importantly, he also shares simple tactics you can use to change them so that you can make progress again.
If you are a leader who is feeling stuck, and constrained by the situation you are in, applying the advice in this episode will play a key role in getting you unstuck.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Your beliefs impact problem-solving and decision-making.
As a child we form our belief system based on experiences, socialisation and other factors. At some point, those beliefs hold us back from going into certain situations.
Conviction is the strongest belief. Often, they are a part of our identity, but they can still be changed.
In challenging situations start each meeting with what is going well and what you are already doing to address the problems.
David shares a simple way to prove to yourself and your team that you can solve problems. Thus, neutralising the negative belief that you don´t have the ability to overcome the challenge(s) you are currently facing.
Use flipping the script as a way to use positive beliefs to overcome and quieten negative beliefs. David explains how during the episode.
Identify core beliefs that serve you and work to change those that are not serving you.
BEST MOMENTS
“The problem is not the problem. The problem is the state that you go into as you approach the context where you think the problem is.”
“The belief tells us whether we should or shouldn't go into this situation .”
“If you start the meeting with what's going well, then actually that immediately lifts the vibe in the room.”
“ There's ways to borrow belief and borrow advocacy that can help you .”
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
The CALM Series 18 Accountability - 4 Ways To Develop Leaders
15 Dec 2023
00:20:09
This is the 18th episode in David’s CALM leadership series. In this episode, he shares 4 ways to transform your team members into new leaders. Enabling you to develop people who are capable of leading their colleagues. Then, at a later date, taking the baton from you and continuing to drive your organization forward.
David explains why doing this is essential for success and shares 4 steps any leader can use to identify and develop those with the potential and will to lead.
KEY TAKEAWAYS
People have many talents and most are capable of learning to lead.
Asking people where they want to be in a few years will help you to identify those who are actively interested in leading.
There are different types of leadership. Aim to develop leaders that can lead in any scenario.
Conducting personal development reviews (appraisals) is essential for spotting and supporting future leaders.
Leadership starts with personal leadership.
Give regular feedback and keep a good record of the conversations you are having.
BEST MOMENTS ‘Talent identification, in any organization, is a big part of growing.’
‘If you’re the same person today as you were yesterday, an opportunity has been missed.’
‘Ask - how does this leadership candidate….measure up against those standards?’
‘Developing leaders is about developing personal leadership capabilities.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
Why Understanding How Your Mind Works is Essential with Mark Newey
13 Dec 2023
01:05:37
For this episode, David is joined by Mark Newey - the UK’s number one radical self-discovery coach, teacher, disrupter and protagonist. Mark explains how he helps people to uncover how their subconscious, which governs 91% of their decisions, works. Once someone has done this and learned who they actually are they can take full control of their lives and achieve what they really want.
KEY TAKEAWAYS
91% of how we live is about our subconscious. If you don’t understand the role your unconscious mind is playing in your decisions you will become stuck.
Your brain filters everything through a program that it has created based on your experiences. If that filter is flawed, which it often is, you will always struggle.
The most important relationship in your life is the one you have with yourself.
The key to happiness and fulfillment is being comfortable with who you are. If you hate yourself, which most people do, life is pretty awful.
Being vulnerable is an important step towards being authentic, so you can become comfortable with who you are.
Stress is a warning signal that something is not quite right.
Just putting your head down and getting on with it, is not the answer. At some stage, you will be overwhelmed.
When you are constantly stressed, your ability to do anything well drops by 40%. If you feel stressed work out why and make the necessary changes.
BEST MOMENTS ‘Stress is not a mental health issue.’
‘Keep calm and carry on – worst advice ever.’
‘We blokes need to learn how to talk to our mates and open up.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT Penny Roberts - https://www.instagram.com/penpennypencils
The CALM series 17 Accountability - Powerful 121s & Personal Development Reviews
08 Dec 2023
00:39:35
In this episode, David continues with the accountability section of his CALM leadership series. This time, he covers how engaging with every member of your team makes each of them genuinely accountable. As well as encouraging them to develop the skills that they need to succeed in life, which in turn strengthens your company.
David shares how to use personal development reviews to do this. Providing you with a 5-part framework to help you to get the most out of this important accountability tool.
KEY TAKEAWAYS
You create trust through connections, through honest conversations.
There is a strong connection between employee engagement and high customer satisfaction.
Appraisals are a two way process. Use them to identify skill or tool gaps that you can fill together to help the team member to do their job well.
Ask clarification questions to make sure that people understand what you expect of them.
Ask them to rate your leadership out of ten.
Check each individual’s understanding of company values.
Talk about the person’s career aspirations and help them to develop the skills they need to succeed.
Prepare well and give the person you are appraising at least a week’s notice so that they are also prepared for the personal development review.
Write down what was agreed.
Schedule monthly progress sessions.
BEST MOMENTS ‘Accountability creates and takes trust,’
‘A contract … is a two-way thing; you give something to get something back.’
‘Great leaders always want to improve.’
‘You want to know where your people want to get to in their life.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
Secure Your Future and Find Happiness for Life with Ken Rusk
06 Dec 2023
00:52:46
For this episode, David is joined by Ken Rusk, who is the author of Blue Collar Cash. He is an advocate for people living a blue-collar life. Ken empowers them to achieve the happiness, peace, and freedom that they deserve. Something they can do whether they work for themselves or someone else.
David and Ken discuss the importance of thinking big, taking action, visualization, and surrounding yourself with supportive people.
KEY TAKEAWAYS
People tend to read a book and plan to take action but never get around to it.
Plan big and plan ahead. Small consistent incremental steps enable you to achieve fantastic things.
When you focus on something and see it in your head, your brain believes it is real and pushes your body to go get those things.
If you believe it will never happen you will be proved right.
Confidence is built upon evidence. When you recognize the positives and your achievements you build confidence.
A degree is not the only way to have a successful, lucrative career.
It’s never been easier to start a business.
Don’t live to work. Work to live.
Encourage your team members to be personally successful. When they win, you win.
Give your employees a slice of the company’s success, so that they are personally invested in the business’ success.
Hire ambitious people who want something extra out of life.
BEST MOMENTS ‘You have to think in terms of I must do this, not I want to do this.’
‘People wait for life to happen to them, instead of them happening to life.’
‘That brick wall that you hit is probably your own fault.’
‘If half of them hit those individual goals, your company is going to do really well.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
The CALM series 16 Accountability - Self Accountability
01 Dec 2023
00:30:42
This is the 16th episode in David’s CALM series that is designed to help you to become a better leader. This time around he covers self-accountability. Leaders who do not hold themselves accountable will not be trusted and followed by their teams, so this is an important episode.
In it, David shares seven effective ways to create more accountability for yourself and includes exercises you can do to practice those methods.
KEY TAKEAWAYS
Accountability is defined as delivering what you promise in the eyes of others.
Both you and your team members need to commit to the expected outcomes, so that you move forwards together.
If you are not providing your team with the right support and tools you are not being accountable.
Be open about the challenges you are facing.
Set the right goals and continually work on being the person you need to be.
Accountability buddies make the chances of your achieving your goals soar to 90%.
Do things that make you commit in advance, e.g. put some cash in an account that you can only spend when you have achieved a certain goal.
Create a wins list and add to it daily to keep yourself motivated. The wins you add to it don’t have to be huge ones.
BEST MOMENTS ‘It starts with you…accountability cuts two ways,’
‘Focus on who you need to be.’
‘Ask - what’s the most important thing I should be doing right now? Do this on a regular basis.’
‘Change your mindset from having to do stuff to the fact that you get to do things. ’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
For this episode, David is joined by Ryan Pinnick, who is the founder and CEO of Super Genius Global. An organization that helps people to unlock their purpose and get in touch with their super genius to live the life they truly desire.
Ryan explains why becoming self-aware is the foundation of change. He and David discuss the vital role intuition plays and how to recognize and take note of it. Ryan also explains how to improve your self-worth and stretch yourself in a healthy way.
KEY TAKEAWAYS
Learn to recognize intuition and tap into it.
Quiet your mind so that you can hear your intuition.
Uncovering your purpose is a process, start small. Try asking yourself what you love and start doing that.
When you raise your frequency, answers start to come.
When you are in a highly emotional state, pause. Do not let yourself make important decisions while in this heightened state.
Be aware of letting your ego lead you in the wrong direction.
You have got to be curious and try things out. That is when your genius comes out.
Address low self-worth. If yours stays low, you will continue to attract low-paying, unreliable clients.
Push yourself out of your comfort zone, but be careful not to overdo it.
BEST MOMENTS ‘Starting small is critical.’
‘Our spirit is where our genius is’
‘Curiosity is a beautiful gateway.’
‘You have to be ok with pressure. OK with getting it wrong.’
EPISOSDE RESOURCES Socials - @ryanpinnick
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
In this episode, David continues his Calm Leadership Series by sharing why it is vital for leaders to create a workplace in which people feel psychologically safe. This is important because if people are working in an environment where the boss goes nuts they will not fell safe enough to take on extra responsibility.
There are 7 things you can do to create psychological safety in the workplace. David explains what they are and how to implement them in any kind of business.
KEY TAKEAWAYS
People are 10 times more likely to leave a business because of a toxic culture than for any other reason.
Only 1 in 5 people feel comfortable giving constructive feedback in the workplace.
Be engaged when you listen to others.
Understand others. What makes them tick can be very different from what motivates you.
Most people do not want to let others down, but as a leader owning up to your own mistakes is important.
Be open and honest with people and call things what they are.
When things go wrong, you need to identify the underlying problem, but do so in the right way. David explains, in detail, how to do this in an non-combative and constructive way.
If you see behavior that is not concurrent with your values and the way you work, call it out.
Systemize feedback within your business.
Make sure that one type of person does not dominate.
If you don't agree with someone’s views, respectfully explain why that is. Don't leave them feeling their input is not of value and welcome..
BEST MOMENTS ‘Empathy is massive, especially when it comes to making other people feel safe.’
‘People need to feel safe physically and psychologically. It is a fundamental human need.’
‘Say sorry when you make mistakes.’
‘Be aware of the language that you use.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-drivenstart-ups, award-winningSMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
Enlightened Leadership for the Generation of Disruption with Rajeev Kapur
22 Nov 2023
00:42:21
For this episode, David is joined by Rajeev Kapur, who is a leading tech executive, leader, innovator, AI expert, and author whose current focus is on leadership. The world is changing at a pace that we have never seen before. Navigating this change and continuing to thrive requires a different way of leading, which is what this fascinating and informative episode is all about.
Rajeev’s book Chase Greatness: Enlightened Leadership for the Generation of Disruption is an important read.
KEY TAKEAWAYS
We are experiencing massive disruption in the workplace, so leadership needs to change.
Gen Z will soon be the biggest workforce and women will also be in a slight majority. AI and remote working is also changing things fast.
Companies need to ask what they can do to help their workers to be successful outside of the walls of the company as well as inside.
People need to understand that they have to deliver in order to be able to work flexibly. Put KPI's in place.
Don't try to solve your employees’ problems - lead them to water.
A culture of gratitude is transformative.
AI is already disrupting and creating a huge wave of creativity.
BEST MOMENTS ‘I felt that we were really at the perfect storm,’
‘We want to have a culture of gratitude.’
‘Do everything you can to reduce your attrition rate.’
‘AI can do the one thing money can’t do...it can buy time.’
Rajeev is a seasoned high tech executive with broad global experience.
He’s worked in over 20 countries across the United States, Asia, Europe and the Middle East.
Rajeev was recognized as a CEO of the year finalist for 2011-2012 from Tech America and was a finalist for Entrepreneur of The Year from the Orange County Business Journal.
He received his Global MBA from the USC Marshall School of Business in Los Angeles and Shanghai’s Jiaotong University Antai college of business and economics.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
The CALM series Part 14 - Accountability - What is Commitment Culture
17 Nov 2023
00:25:15
In this episode, which is part 14 of David´s CALM leadership series he dives deeper into how to create a culture of accountability in your business. He walks you through using Damian Hughes BARCA process so that your team understands what success looks like and their role in achieving that success. As well as helping them to behave in a way that creates the right culture.
David also covers keystone habits, culture architecture and turning herd mentality to your advantage.
KEY TAKEAWAYS
Provide your team with a clear sense of why, of what they are there to achieve. The problem they are solving for the client and how their role fits into doing that.
People need to be shown what success looks like.
Team members need to understand that it is their behavior that creates the culture they are working in.
Choose 3 behaviors that you want your team to cultivate and don’t tolerate anyone not behaving in those ways.
Preparing for change includes anticipating what the road locks will be and identifying how you will get past them.
David explains the right way to set up a 360-feedback system.
If your leaders are exhibiting the behaviors and demonstrating success, others will follow.
80% of what people achieve is down to how other team members perform.
BEST MOMENTS ‘Change is always hardest in the middle.’
‘You need to be able to measure the habits that are going to get you through some of these challenging times.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
Leaders Need to Also be Coaches and Mentors with Scott Clancy
15 Nov 2023
01:03:15
For this episode, David is joined by Scott Clancy, who is a retired Major General in the Royal Canadian Air Force and basketball coach. Today, he is a leadership expert and coach. His mission is to make leaders extraordinary.
It's very clear that he's a excellent coach, because right from the get go, he starts asking David questions about his leadership and entrepreneurial journey, which is why this episode contains so many golden nuggets of information.
KEY TAKEAWAYS
When leaders manage their own mental and emotional state, people respond positively.
You have to be able to connect emotionally with people.
Set the intention before you go into a meeting, presentation or other type of engagement.
When you schedule your time, do so with intention. Know what you want to achieve, what is important and schedule accordingly.
Journaling takes time to make a difference. For Scott it was about a year.
Leaders need to be both mentors and coaches.
Be authentic and be prepared to own your errors.
Leading is bringing any team towards a goal. Coaching is about developing individuals and their competencies.
How you approach people and communicate with them is key.
You have to really get to know people and understand where they want to go.
Coach people. When you maximize their abilities achieving business goals becomes easier.
BEST MOMENTS ’If you role model, your team starts to behave in a similar way.’
‘The world needs better leaders and coaches.’
‘You're literally opening people's minds and thought processes to what they are capable of.’
Major General Scott Clancy, OMM MSM CD, served in the Canadian Armed Forces as a tactical helicopter pilot. He taught tactics at the Army Staff college and planned expeditionary operations at all levels of the Royal Canadian Air Force. Before retiring after a 37-year career, he served as the Deputy Commander of the Alaskan NORAD Region and finally as the Director of Operations for all NORAD in Colorado Springs.
Scott’s journey to leading and coaching began with being a Royal Canadian Air Cadet from the age of 14–18. This experience led him to join the Canadian Armed Forces and attend the Collège militaire royal de Saint-Jean (CMR), where he played college basketball. After university, he obtained his pilot wings as a helicopter pilot for the Royal Canadian Air Force (RCAF). Scott served on three Tactical Helicopter Squadrons of the RCAF in various roles including as a Tactical Instructor Pilot. He honed his operational planning skills as a lead operational planner for the 1st Canadian Air Division and as the Chief of Curriculum Development for the Canadian Army Staff College in Fort Frontenac. As the head of operations and subsequently Chief of Staff for 1 Wing in the RCAF, Scott was given the responsibility to plan and deploy helicopter forces for the war in Afghanistan, for which he earned a Meritorious Service Medal (MSM). He earned a second MSM for leading the Air Component responding in the aftermath of the tragic earthquake in Haiti in 2010.
Scott’s exposure to NORAD began as he served as the Canadian Deputy in the NORAD-USNORTHCOM Command center maintaining the watch for the commands that are responsible to defend the continent 24/7. Upon promotion to General Officer, Scott took over responsibilities for all operations, personnel, strategic planning, and logistics for the RCAF. It was here, responsible for all of the personnel and shepherding over the RCAF succession planning for advancement, that Scott felt he was at the pinnacle of developing other leaders. Scott was then stationed in Alaska for two years as the Deputy Commander of the Alaska NORAD Region. Promoted to Major General, his final station in the Canadian Armed Forces was in Colorado Springs as the Director of Operations (or J3) for NORAD, responsible for the operational defence of North America.
During many of these years Scott was very involved in the lives of his sons, Mathew and Ryan, coaching both boys’ basketball teams. While posted to Kingston, Scott served as an assistant coach to the RMC Paladins University basketball team. Although his primary role was focused on being a mentor to these young officers, the blend of teaching young leaders and coaching his favourite sport further inspired his study in both coaching and leading.
Since retirement from the RCAF, Scott continues to serve as a senior mentor on courses delivered to senior officers of the RCAF and is a fellow with the Canadian Global Affairs Institute. He has been featured on CNN Morning, AC 360, CBC News and CTV News.
Scott now spends his time playing guitar and drums, biking, and swimming in Lake Ontario. He is married to the love of his life, Val. Learn more at www.scottclancy.ca.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
For this episode, David is joined by Bob King, a sales expert, filmmaker and author. His book, The Joy of Closing, is the definitive guide to building trust, getting the deal and creating happy customers.
The way Bob approaches sales and closes deals is substantially different. But, when he explains his innovative approach you will immediately see the wisdom and be inspired to start to change the way you grow sales in your business.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Sales is about helping the potential customer to make a decision.
If you have a high decision rate, your closing rate will also be high.
Believe in your product and understand how it benefits the customer.
Getting someone to commit to anything is hard, including committing to buy from you.
Being a great presenter does not seal deals.
“greed tricks” are counterproductive.
Pay each customer a sincere compliment. Bob explains how to learn this skill.
Use Bob´s 3 reason framework, which he explains during the episode, to provide compelling reasons for them to buy.
Use your company story. Bob explains how.
If you want to inspire commitment, you have to be committed.
BEST MOMENTS
“My goal … is to give them the information they need to make an informed decision, then do everything I can to prompt an impulse buy.”
“A really great closer is part lawyer and part six-year-old.”
“I advocate price conditioning throughout the pitch.”
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
The CALM series Part 13 - Accountability - What is Commitment Culture?
10 Nov 2023
00:15:55
In this episode, which is part 13 of David´s CALM leadership series, he looks at commitment culture and how it relates to accountability. David explains what it is, why it is so important and how you can create and nurture this type of working environment within your own organization or company.
He goes through five different work/team culture approaches, considering the pros and cons of each one. Next week, David will dive a little deeper into the subject and provide more tips and some real-life examples.
KEY TAKEAWAYS
Research proves that commitment culture is a great way to make your business and team more successful.
Winning sports teams focus on culture.
If your team does not have a framework each individual will act in the way that benefits them most. It is human nature.
A commitment culture encourages people to express themselves. To take on tasks and projects without prompting.
If you have an autocratic culture, because your business cannot run without you, it will be difficult to sell.
When people believe in what the company is trying to achieve, they are committed and therefore naturally motivated to succeed.
BEST MOMENTS ‘It (commitment culture) increases your probability of success by more than 20%,’
‘Culture can create winning teams.’
‘The engineering model - this is Arsene Wenger at Arsenal.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
For this episode, David is joined by Laura Johns the CEO and founder of The Business Grower. Currently, her company has 50 clients, for whom she and her team provide a wide range of marketing support and services that enable them to grow fast and sustainably. They do everything from creating a plan to establishing and scaling social, websites, branding, ads and more.
KEY TAKEAWAYS
For many businesses specialization is a fast way to grow.
Work out what has been the most profitable, impactful and fun work, and then focus on those services or products.
Always track what you are doing.
Map out your touch points and keep a record of your journey with each client.
Nobody is on social media to see your product, they want contact with people. Your social channels need to feel to people like they are in the room with your team.
Most of your social media posts should be about serving your customers rather than selling your products.
Strong processes are essential.
Get your hiring right. Skill tests will help with this.
Be clear about what you expect from people. Each team member should have their own KPI.
Strong values are essential.
Trust yourself.
BEST MOMENTS
‘My goal is to truly equip them to make better decisions for their businesses.’
‘Live in honesty, in integrity.’
‘The data will tell you whether or not you’re making an impact.’
‘Getting the right people in the right seats is a huge focus of mine.’
Dare to Lead - https://www.amazon.co.uk/Dare-to-Lead/dp/B07FTDHX9M/
GUEST BIO
Laura Johns is the founder and CEO of The Business Growers, a marketing firm serving the B2B telecom, SaaS, IT, and cloud-services industries.
For 18 years, Laura managed marketing efforts for companies ranging from tech startups to global, multi-billion dollar businesses. She spent nearly half her career serving as a corporate marketing executive in the telecommunications industry before starting The Business Growers.
Her career focus is developing marketing strategies for technology companies that lead to tangible success. Today, The Business Growers serves over 50 clients in 15 states. Laura has been honored as “Top 50 under 40” and “Top 50 Leading Women in Business” in her home state of Mississippi. Today, she is a member of the Leadership Mississippi program, an honor bestowed on a select by the Mississippi Economic Council. Laura graduated cum laude from Mississippi College and earned a Master of Arts degree from the University of Alabama.
She is the co-founder and host of The Home and The Hustle podcast for working moms and The Know, Grow and Scale videocast and podcast for entrepreneurs.
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
The CALM Series part 12 - Accountability and PRIDE - Personal Responsibility in Daily Effort
03 Nov 2023
00:21:28
In this episode, which is part 12 of David´s CALM leadership series, he explains how you can make accountability part of your daily life, for you and your team. This is an important step to becoming a great leader.
Using the PRIDE approach, which stands for Personal Responsibility In Daily Effort, you can make performing at your best second nature, while empowering your team members to do the same.
KEY TAKEAWAYS
If people, or you, are not showing up on time or need micromanaging there is almost certainly an accountability issue.
A lack of accountability is very common.
An apparent lack of accountability isn't because people don't care. It's usually because people aren't clear about what is expected from them.
Put standards, systems and methods in place that make accountability habitual.
Higher levels of employee engagement results in 20% (or more) productivity.
Create a charter of behaviors e.g. if we make a mistake we admit it and learn from it. Get everyone to commit to those standards.
Keep people up to date on progress.
Set out clear expectations, meet them yourself and lead the way.
When you create a culture of safety, people feel happier stepping outside of their comfort zone and striving harder to do better and be more accountable.
BEST MOMENTS
‘Accountability on this level is where the magic happens,’
‘Clarity of accountability happens on a daily, weekly basis.’
‘If you're in a position of leadership, you're obligated to role model the way.’
‘Create a space of safety for people.’
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
The Right Book at the Right Time Can Change Your Life with Nick Hutchison
01 Nov 2023
00:55:05
For this episode, David is joined by Nick Hutchison, who is the visionary force behind Book Thinkers. He helps authors to connect with their readership, and really get their message out there. But, today, Nick and David discuss how to stop just consuming information and instead take action. Reading the right book at the right time really can change your life. Nick explains how to make sure that the ones you read do exactly that.
He covers the SMART goal framework, activity trackers, buddying up for accountability, finding your purpose and much more.
KEY TAKEAWAYS
Stop reading aimlessly. For each book you read identify what it will enable you to achieve and set a measurable goal that relates to this.
The right book at the right time can change people’s lives.
Serving others will have a massive positive impact on you.
Embracing discomfort helps you to grow. Just don’t push yourself beyond your limits.
Gratitude really is powerful.
Stop living your life according to the expectations of others.
Failure is the best teacher.
Discipline actually creates more space for freedom.
BEST MOMENTS ‘What are the highest leveraged activities that you can take action on within the timeframe of your goal?’
‘Books helped me solve all of the things that I was dealing with.’
‘Short term discomfort to overcome that pain equals long term happiness.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together, and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT Penny Roberts - https://www.instagram.com/penpennypencils
The CALM Series Part 11 - Accountability - Creating a compelling Why
26 Oct 2023
00:31:52
In this episode, which is part 11 of David´s CALM leadership series, he looks at the role accountability plays in becoming an effective leader. He also explains why organizational accountability starts and ends with having and communicating a compelling why.
David also explains how any business can uncover and tap into the power of its compelling why.
KEY TAKEAWAYS
When people have a compelling reason to do so, they become super heroes and strength seems to come from nowhere. This natural tendency can be tapped into.
Business is not about making money for the shareholders. It is about solving problems for your customers. That is what the team is actually working to achieve. That is its why.
What intrinsically motivates you and your team? What do you love most about what you do?
Work out what you stand for and what you stand against.
Ask each team member what they think the business is there to achieve.
If your purpose is compelling enough, ownership becomes the only obvious choice for people.
Be accountable to your purpose above all else. Ask will this new software/process/tool help us to achieve our purpose? If not, what will?
BEST MOMENTS ‘Accountability resides deep inside us all,’
‘Motivate people into action, rather than manipulate.’
‘What is the difference that you are trying to make in the world?’
‘Your purpose as an organization, your reason for being, your compelling why is a living, breathing thing.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT Penny Roberts - https://www.instagram.com/penpennypencils
For this episode David is joined by Bronwen Vearncombe who is a property investor, a coach and an expert on life really. Bronwen has managed to do a full time job, then find a way to escape that and start to live the life of her dreams. She loves adventure and is taking part in a solar only powered car race, across Australia.
Bronwen shares her entrepreneurial journey and explains how to use a property business to stop exchanging your time for a salary, so that you can start to live the life of your dreams.
KEY TAKEAWAYS
Having dreams drives you to achieve amazing things.
Be prepared to take risks, but educate yourself about what those risks are so that you still make wise decisions.
Build up your knowledge and skills.
Do your own research. Don’t believe what you read in the press or what others tell you.
Property is a lucrative business model, so financial institutions will lend to you.
Generally, you will need a 25% deposit for your first buy to let.
Always check out the market and demand in an area before buying.
There are lots of rules, but being a landlord is still not as complicated as it seems.
Investing is about creating real opportunity for all parties.
BEST MOMENTS
‘Once you’ve got knowledge that reduces the risk,’
‘It isn’t rocket science. You don’t need a degree to understand this stuff.’
‘It’s definitely possible to do investing without having a huge amount of money.’
EPISODE RESOURCES Building Your Dream Life by Bronwen Vearncombe - https://www.amazon.co.uk/Building-Your-Dream-Life-Property-ebook/dp/B084CWF9Z6/
Property Investor, #1 best-selling author and coach, Bronwen Vearncombe,
Having been told she’d not be able to retire until aged 67 – she knew there must be a way to escape the city banking rat race and to spend more time with her husband and two children, and maybe even be her own boss!
In just two years she and her husband replaced their corporate income with property rental and left their jobs. Inspiring many people each year through her success, not only does she have a great property business, a SSAS entrepreneurs’ pension but she coaches others too.
In 2017 Bronwen & John set out to follow their dreams and specific adventures: John circumnavigated the globe with the 17/18 Clipper Round the World yacht race, and Bronwen followed working in the business and volunteering along the way. Travelling the world proved that they could balance a property business and adventure. In 2019 they spent 6 months working from The Whitsunday Islands in Northern Queensland, where Bronwen wrote her book Building Your Dream Life which published in 2020.
From HMOs, holiday lets, conversions through to joint ventures, new developments and a 5- property guest house business supporting council emergency housing guests as well as street homeless. It’s been a build-up with systems, outsourcing and admin management as essential.
2020- 22 was spent in Africa; 6months volunteering in Namibia at her favourite wildlife conservation group then importing their car to continue travelling though Botswana, Zambia and Tanzania! Now with a base in Zanzibar, she and her husband are doing a development project in Indian Ocean ‘paradise’.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT Penny Roberts - https://www.instagram.com/penpennypencils
The CALM series part 10 - Accountability - Clarity for your business
19 Oct 2023
00:16:54
In this episode, which is part 10 of David´s CALM leadership series, he looks at the role accountability plays in being an effective leader and creating other great leaders. David explains how to get every member of your team to take on personal responsibility for doing a good job and for improving the way the business works.
Ways to communicate more effectively and make each employee more accountable and therefore effective. Including, creating, and using an accountabilities chart.
KEY TAKEAWAYS
Accountability means showing up and doing what you say you are going to do.
If you want your people to be accountable, you have to make sure that they know what they are supposed to be doing. If you do not clearly communicate this to them and check their understanding they will fail.
In the UK companies are losing £28Bn per year because of poor service which arises when people do not do what they are supposed to do.
Empowering people at all levels to spot issues and solve them, and making them accountable for this, will save you money and improve retention.
Identify what each person (role) is responsible for achieving and communicate that clearly.
If when you have identified the roles, you discover that you do not have enough people to fulfil the responsibilities allocated to each role, recruit to bridge that gap.
BEST MOMENTS
‘If you say you're going to do something, make sure that you do it,’
‘A chart of accountabilities can be produced to give a clear allocation of accountability to roles in your business.’
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David is joined by Ari Tulla, a serial entrepreneur who describes himself as a wannabe surfer and avid rock climber from San Francisco. Ari´s focus is helping people solve problems so they can live better lives.
His current focus is on health, in particular nutrition. He and his wife found eating what their bodies needed at that time enabled them to solve their own health problems. Today, they are helping others to do the same. Ari and David also discuss how we can use tech to help ourselves avoid getting sick.
KEY TAKEAWAYS
Food and diet are the foundation of good health. Eating what your particular body needs is powerful.
Solving a personal problem and sharing how you did that enables you to help thousands of other people.
Good nutrition extends how long you stay healthy and active.
Technology that monitors our bodies will empower us all to improve our health.
Unlike a doctor who can only see you for 15 minutes, you will be able to spend hours using AI to improve your health.
Change is scary, but we need to embrace it. If you are not using AI yet, start doing so.
Sleep well, move every day, and eat what your particular body needs.
BEST MOMENTS
‘To have a decent health span is not that difficult,’
‘We are trying to make nutrition more available, to make it more understandable, transparent.’
‘We eat 1000 extra calories every day and that´s not good.’
‘I think that we will have AI systems in health, nutrition, and lifestyle. It will have a massive impact.’
Ari Tulla is a San Francisco-based entrepreneur and the co-founder and CEO of Elo smart nutrition service, transforming food from the cause of disease to medicine. Ari is also an active angel investor with a portfolio of 40 startups, including Virta Health, Good Eggs, and Oura.
Previously, Ari was the CEO of Quest Analytics, the market leader in doctor data and network management. Ari led the company through a pivotal growth stage from $15M to $40M in revenue. Before joining Quest Analytics, Ari was co-founder and CEO of BetterDoctor, a doctor search engine. BetterDoctor raised $30M from first-tier investors, including NEA and Uncork Capital.
June 2018, BetterDoctor was acquired by private equity firm Vestar Capital. Before BetterDoctor, Ari led Nokia's game and application studios and was brand manager for Lucky Strike in Northern Europe.
When not working/parenting, Ari spends his time on the steep cliffs, powdery slopes, and big cold waves that only Northern California can offer.
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM series part 9 - URGE - Your turn to fully embody CALM Communication
12 Oct 2023
00:33:34
In this episode, which is the 9th in David´s series, you will learn how to embody CALM communication, so that you can become a better leader. David explains how to regulate your emotional and mental state, which impacts how you behave, and in turn, directly affects the results you get.
He explains how to create calm anchors you can use to remain in a good emotional and mental state in situations when you would normally feel anxious or overwhelmed. Using this technique, you stay in control, so you can continue to be an effective communicator, regardless.
KEY TAKEAWAYS
The way you choose to see and feel about the world creates the world you live in.
How you view things has an impact on how effective a communicator you are. If you don´t believe in pleasing your customers, you will never convince others to do so.
Learn to regulate your emotional and mental state. It impacts your behaviour, which affects your results.
Meditation and breathwork help, but can´t be used in the moment things go wrong. However, emotional anchors can. David explains how to quickly create and deploy them.
The ability to remain calm in any circumstances is a powerful skill, which can be learned.
The present is where you get to choose, to choose to embody who you need to be in that moment.
BEST MOMENTS
‘If you're creating a desire in somebody in yourself or in others, you're creating an urge.’
‘It's our behaviour that directly impacts the outcomes, we create.’
‘Embody that sense of calm that puts you in control of your state.’
‘There's no such thing as unresourceful people, there's only unresourceful states.’
EPISODE RESOURCES
Happiness is a Choice - https://www.amazon.co.uk/Happiness-Choice-Barry-Neil-Kaufman/dp/0449907996/
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Believe in Yourself and Better Yourself Every Day with Andrew Batt
10 Oct 2023
01:12:36
In this episode, David is joined by business expert and property specialist Andrew Batt who has a passion for setting up companies that serve other people. He describes his life as PIE – P is for property, I is for Investment and E is for entrepreneurship.
He shares his story, including how he has been able to leverage the fact that his dyslexia means he thinks differently. Andrew also talks about the value of paying it forward, networking, helping others, getting involved in a decent community and treating people well.
KEY TAKEAWAYS
Work to put yourself in the right place at the right time. Don´t leave it to luck.
Those that don´t network stall.
Andew uses Trello to stay organized, which suits his very visual brain.
Give everyone a chance. You never know which ones will be important, but don´t be a people pleaser.
Many of the most successful entrepreneurs have dyslexia.
People with dyslexia are good at getting the most out of AI tools.
Create the job around the best people you can hire. People you click with.
Don´t create unnecessary workplace hierarchies. This encourages people to work more closely.
Be nice to people, don´t shout.
The law of reciprocity works.
Slow down to speed up - step back and really look at what you are doing.
Believe in yourself and try to better yourself every day.
BEST MOMENTS
‘I´ve been networking since I was a kid,’
‘If you put a dyslexic person in a box, they will go mad.’
‘The more you identify what you've got, and what you're capable of, the more that will naturally lead you to your purpose.’
Multiple Business Owner, Serial Entrepreneur, Contributor in 13 Globally Publicised Books (x11 Self-Help & X2 Property Investing), Property Investor, Award Winning Property Community Member, Business Consultant, Start-Up Advisor, Team Builder, Networking Co-Host (London), Consistent Connector & Networker, Coach & Mentor & Retired Extreme Skier.
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
How To Hire And Interview People With Drive And Ambition
17 Oct 2024
00:15:11
For this episode, David explains how to interview and hire ambitious, driven people that are sure to benefit your business. He covers identifying specific traits and skills you need and attracting people who have them. David also explains how to develop a strong employer brand that will attract the right type of person.
To explore how to get unstuck on your mission, put your purpose into practice, and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Building a business is a lot like building a tribe, which is why you need a team that shares the same values and ambitions.
Build your employer brand, what do you stand for?
Bear in mind that people will research you as well as your company, so your employer (personal) brand needs to be strong.
Don´t hire based on technical skills alone.
Be clear about company values and how you expect people to behave in your job advert.
Test your interviewees' understanding of your company´s values.
Employee referral schemes can be a good way of quickly finding suitable candidates.
Never compromise and hire someone you feel is not a good fit, no matter how desperate you are.
BEST MOMENTS
“If you're looking for a particular character trait, hire for it.”
“If there's that incongruence, then some of that drive might be missing.”
“If you're hiring for a leader or an influential role in particular, never, ever, ever, ever, hire somebody who can't tell you what your values are and how they relate to them.”
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
The CALM series part 8 - URGE - Embodied Communication Continued
05 Oct 2023
00:26:54
In this episode, David continues with his CALM series, which is designed to help you to become a better leader. Following on from the last episode David dives deeper into the subject of embodied communication. Looking in particular at the role non-verbal signals play in maximising your impact - the way you look, listen, move, and react to what another person is telling you.
He also explains how to be assertive without being aggressive and how to say no in a way that does not repel the other person.
KEY TAKEAWAYS
Your body language, tone and gestures have far more impact than your words.
Maintain eye contact.
Lean forward to appear more attentive.
Use gestures to accentuate words.
Use these nonverbal skills, even when you can't see the other person, doing so changes the way you sound.
Clearly and honestly expressing yourself enables you to be assertive without being aggressive.
Value yourself, your views, and your needs, while still being open to those of others.
Use pausing, stalling, taking a breath and pattern interruptions to keep yourself and others calm and open.
Enter conversations looking for win-wins.
We are all connected, pay attention to the vibe in the room and work with it.
BEST MOMENTS
‘Only 7% is the actual words,’
‘If the other person is open to it, a little bit of, you know, touch can be a good thing.’
‘People will recognize and respect assertion, people will resist aggression.’
‘Make a point once.’
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Sophia Botchway Returns! On Faith, Family and Following Your Gut
03 Oct 2023
01:20:11
In this episode, David once again sits down with Sophia Botchway who is an accountant, turned property investor, developer, and entrepreneur. They discuss, how recognising that what happens in life is part of a bigger plan helps you to succeed and help others.
They also talk about managing risk, family life and the influence that faith, the way we are raised, and personality traits have on our lives. Sophia explains how to recognise what your influences are and manage things so that they are an asset rather than a hindrance.
KEY TAKEAWAYS
Events may seem accidental, but they are part of a larger plan.
Create your own luck.
Risk is a part of success, but it can be understood, and minimised.
Empower your children to make smart decisions. Provide guidance, not instructions.
Maintain strong friendships.
Money is not everything, but it is important because it enables us to help others.
Give back and support your community.
Faith and prayer help you make difficult decisions.
Don´t ignore your gut.
BEST MOMENTS
‘Things happen for a reason,’
‘I always feel like the more I give, the more I get.’
‘You can't do much without money... You have to spend money to save people.’
‘Listen to your gut, it always gives you the answer.’
Sophia Botchway is a Business and Accounting professional with many years’ experience. Trained by the National Audit Office, she is now the managing director at Akusika Business Services for over 12years, an accounting and business support service for start-ups, small businesses and contractors; acting as remote accounts department as well as all business consultancy and tax services. Her previous background includes Auditing and Accounting work for National Audit Office, Deutsche Bank and Oxford University.
She is also the founder of Family Saver Card; a social conscious company that saves families money on entertainment and promotes family unity; while also increasing revenue for businesses and giving to charities, ABS Consultants Ltd, an Umbrella Recruitment Services Company, Sophia Lambert Homes Ltd, a property investment company that help people of all levels of funds invest in property for vast returns on investment without doing any work.
With The Knowledge and experience of both Property Investments and Accountancy for several years, Sophia has now launched her new Accountancy Firm -Property Accounting and Tax Solutions Ltd which combines the two companies for a more detailed and specialised approach to property businesses.
Sophia has qualifications in Business, Accountancy, Teaching, Mentoring and Coaching. Sophia is member of several professional organisations including ACCA (Association of Chartered Certified Accountants), ILM (Institute of Leadership and Mentoring), NRLA (National Regional Landlords Association)
Sophia can be contacted on - All social platforms @Sophia Botchway or on 07983163655 and Sophia@sophialamberthomes.com
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM Series Part 7 - URGE - Embodied Communication - Start with Listening
28 Sep 2023
00:22:28
In this episode, David brings everything you have learned about communication in the previous CALM episodes. He talks about how to go embody communication. To go beyond just sharing information so that you can create desire in your listeners, which, in turn, drives them to action.
He covers the art of listening and overcoming the four barriers that get in the way of effective communication. As well as how to be assertive without being aggressive, staying focused, non-verbal communication, manging your emotional state and more.
KEY TAKEAWAYS
Go beyond just exchanging information. Understand the emotions and intentions of those you are communicating with.
Maximize nonverbal signals for effective communication, 27 #171 PWP - The CALM series part 7 - URGE - Embodied Communication - Start with Listening55% of communication is body language.
Be an engaged listener. Really listen to what they are saying and don´t interrupt even to relate to them.
Make that person feels listened to, mirroring how they are speaking can help.
If you are calm the other person is more likely to be too.
Ask questions.
Your emotional state can impact your communication.
Be flexible about how you communicate.
Practice and reflect on past communication experiences.
You can't embody communication in a way that makes you a better leader if you're already embodying stress frustration or anger.
Look for win-wins, be prepared to give a bit to get a bit. MUST STAY IN.
BEST MOMENTS
‘Being an engaged listener is not just about understanding the words that are being said to you.,’
‘people feel like they have been heard.’
‘There is a big difference between hearing and listening.’
‘Being able to manage your state, manage your emotions is really crucial.’
Avoid repetition … say it once
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
World Champion and Olympic Medalist With Annie Vernon
26 Sep 2023
00:57:03
In this episode, David is joined by Annie Vernon, an Olympic silver medallist and two-time world champion rower who spent over a decade at the top of Britain´s most successful Olympic sport. She explains how she made the transition from athlete to lobbying for the National Farmers Union before changing track and pursuing a portfolio career as a leadership & development coach, writer, and public speaker.
Annie shares details of this journey which includes advice on how anyone can improve their performance and that of their team.
KEY TAKEAWAYS
People who are a step or two ahead of you are excellent role models.
Take full ownership of what you are doing.
Only you can grab an opportunity and make the most of it.
Sometimes there is no silver lining. In that situation, you just have to accept that things have gone badly, learn from it, and move on.
No matter how hard you try there will always be things you can´t master 100%. Be prepared to work closely with others who can bridge those gaps.
Regularly review the strengths of your team, then retrain and recruit to fill the gaps.
Sometimes you won´t have all of the information available, don´t um and err. Just make a decision, then commit to making it happen.
Athletes are not superhuman, they are normal people.
The best businesses have total synergy between their values and outcomes.
BEST MOMENTS
‘In team sports, the coach is almost always going to be bigger than the athletes.’
‘You just have to make a decision, then make that the right decision.’
‘Failing in pursuit of something we really care about is something to be proud of.’
‘There are ways of disagreeing with each other.’
EPISODE RESOURCES
Mind Games by Annie Vernon - https://www.amazon.co.uk/stores/Annie-Vernon/author/B07NJNM6ZQ
GUEST BIO
Hi, I'm Annie, in a previous life Olympic silver medallist and two-time World Champion rower and now author, speaker and aspiring communications expert. Fascinated by how our emotions control our bodies, in 2019 I published 'Mind Games: Determination, Doubt and Lucky Socks - the insider's guide to the psychology of elite sport' with Bloomsbury, which won the Outstanding Sports Writing Award at the British Sport Book Awards 2020.
Donald McRae in The Guardian was kind enough to describe it like this: "A fascinating book about the psychology of elite sport. Mind Games explores compelling territory. It asks searching questions about the mentality required to succeed at sport's highest level while mining themes of self-doubt, determination, competitiveness and why "talent needs trauma" to blossom."
Now, I'm balancing my work in people development for the brilliant Kinetic People Development with running marketing and communications at LAPS - Life After Professional Sport. I'm intrigued by what values and behaviours are required to achieve success, when this differs for every single person.
Annie Vernon OLY @annievernongb 07385804828 Find me on LinkedIn annabel.vernon@gmail.com http://www.annievernon.co.uk/
Mind Games won the General Outstanding Sports Writing Award at the 2020 Telegraph British Sport Book Awards. Order your copy or leave a review here: https://amzn.to/31v2L3V
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM Series Part 6 - Communication - URGE - Your Gift
21 Sep 2023
00:38:19
This episode is part 6 of the CALM series that David has put together to help you become an effective leader. For today´s episode, the focus is once again on communication. He explains why approaching public speaking as a service you are doing for others is a powerful way to share your message, touch people on an emotional level and create the desire to act. Turning your message into a gift that benefits your audience and motivates them to work more closely with you to achieve business and other goals.
KEY TAKEAWAYS
When you communicate effectively, people learn from you and achieve a better state.
The meaning of your communication is the response that you get.
Be creative in how you communicate.
You only need to reach one person to make a lasting difference.
When you try to move people emotionally, prepare and package your message(gift) carefully and deliver it in a way that empowers them.
Clearly articulate what your message is and explain how it benefits them.
Empower people by making your presentation about them. For example, use the word you instead of I.
Get people to engage in your presentation physically, e.g., by asking a raise your hand style question. David explains why and how during the episode.
Ask open questions, but use “what´s the reason” instead of the word “why”.
Great leaders create more leaders.
BEST MOMENTS ‘Communication has a purpose, it creates desire, and it changes state.’ ‘What actions would you like people to take from your talk.’ ‘A really compelling why can get people's attention and galvanise commitment. It can be the beginning of how you move people emotionally.’ ‘Cover all senses in the words that you use’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Struggle And Progress - A Story of Humanity With Dr. Salvatore Forcina
19 Sep 2023
00:57:35
In this episode, David sits down with Dr. Salvatore Forcina, aka The American Doctor, to discuss his amazing and inspirational story of love, struggle, success, and life. Including, moving from Italy to Argentina at a young age and having to start again, when he emigrated to America because his medical degree was not recognised. He shares how his parents inspired him to overcome challenges and prejudice to follow his dream. He explains why he turned his life story into a book and what he learned through the process of doing so.
KEY TAKEAWAYS
Both talent and the environment you are raised in have a significant impact.
It is very hard for someone living today to really understand the limitations people lived under in the past.
Sometimes you have to build a pyramid one grain at a time. Perseverance is essential.
It is normal to want to give up. Don´t do that, keep fighting.
Not all parents can give their children material things, but they can all give their kids love.
Some differences between people are obvious, others are not. Take time to get to know people.
Keep your brain active.
Life is beautiful but passes fast, so pause and enjoy the good things.
BEST MOMENTS ‘Get good advice, from the right people and work hard.’ ‘Be hungry. When you are hungry you will always be looking for something to take care of that hunger.’ ‘All human beings have flaws, the prejudice is there, we have to surmount all that.’ ‘I started from the basement, but my daughter, she started from the 10th floor.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM Series Part 5 - Communication - URGE - Reframe
14 Sep 2023
00:25:59
This episode is part 5 of David´s CALM series. A set of podcasts designed to help you to become a far more effective leader. In it, he once again talks about the URGE method he has used to improve his communication skills. Last week's episode was about gaining a better understanding of your audience and helping them to better understand you. This episode is about reframing. Changing the way you see things, becoming more empathetic and working to relate more to the worldview others have. Then, maybe helping them to see things differently by using gentle questions.
KEY TAKEAWAYS
Everyone has their own view of the world, which is based on their experiences.
You can help people to reframe their view of the world.
Be open-minded instead of judgemental.
It's not the external event that's the problem. It is how it's viewed, and the meaning that we attach to it.
Keep things in context.
Ask gentle questions to help others think about the causes behind their feelings so they can reframe things.
Build rapport.
Be aware of how people prefer to be communicated with.
BEST MOMENTS ‘It's on you, it's your responsibility to communicate in a way that means that they see what you´re seeing,’ ‘They're taking an effect that they don't enjoy and they're attaching a cause to it and living in that world of effect.’ ‘To reframe you can use language, you can use tonality, you can use your body language.’ ‘What's the language that they use that might give you a clue as to what their preferences are?’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Hacker And Cyber Mercenary - Trust No-One But Yourself in The Digital Age With Chris Rock
12 Sep 2023
00:57:26
In this fascinating episode, David speaks to Chris Rock who is a chief information security officer, and co-founder of SIE Monster, which is an organisation designed to save us from ourselves and the threat of cyber insecurity. He is also still an active hacker, so, he really does have insider knowledge. Chris explains the most common scams people end up falling for and how to make sure that you do not become a victim of them. As well as providing insight into how hackers are using bots and AI and the impact these tools are likely to have on society and businesses.
KEY TAKEAWAYS
We are all more exposed than we realise online to hackers, scammers, and other bad players.
If someone sends you money to email you and says here are my new bank account details, never trust it. Call them and check if the email is genuine.
Never ring phone numbers in emails, always use the ones you know are genuine.
Companies need to put in place tools to pick up the fact an employee has inadvertently opened a spam email.
Educate your staff about digital security and why it matters.
Keep your wealth in multiple places, e.g., have multiple bank accounts.
Don't use credit cards abroad, use virtual ones.
Scammers can now use AI and bots to run hundreds of dating scams all at once.
AI is going to take jobs. Now is the time to get involved in the tech field to protect yourself from this shift.
BEST MOMENTS ‘You can't trust anything that comes in electronically anymore.’ ‘As a hacker myself, I know that I'm gonna get hacked.’ ‘Split your risk with everything.’
Chris Rock is a Cyber Mercenary who has worked in the Middle East, US and Asia for the last 30 years working for both government and private organizations. ˇHe is the Chief Information Security Officer and co-founder of SIEMonster.
Chris has presented three times at the largest hacking conference in the world, DEFCON in Las Vegas on controversial vulnerabilities including; How hackers could create fake people and kill them using vulnerabilities in the Birth and Death Registration systems around the world.
How cyber mercenaries can overthrow a government working with coup mercenary Simon Mann. How cyber mercenaries can bypass modern day Jammers using the earth as an antenna to trigger and IED at 2kHz
Chris is also the author of the Baby Harvest, a book based on criminals and terrorists using virtual babies and fake deaths for financing. He has also been invited to speak at TED global.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM Series Part 4 - Communication - URGE - Understand
07 Sep 2023
00:32:33
In this episode, which is the 4th in his CALM series, which will help you become a far more effective leader, David takes a deep dive into the art of communication. If you want to achieve anything in life, your ability to communicate and to be communicated with is vital. It impacts whether you can motivate your team and convince people that you have what they need so they want to buy from you. For this episode, the focus is on understanding others and adapting the way you communicate.
KEY TAKEAWAYS
Communication is the imparting or exchanging of information by speaking, writing, or using another medium.
In sales, asking the right questions enables you to give people the confidence to buy.
As a leader it is your responsibility to adapt the way you communicate so others can understand you. That may mean reframing things.
The mind can only process 5 to 9 chunks of information at a time. People’s brains filter a lot out. What they filter out depends on their values and beliefs. A good communicator takes account of this and adapts.
Understanding how people prefer to receive information and engaging all their senses produces better results.
Listen and observe. If someone regularly says “sounds good” they will respond better to a conversation than a pamphlet.
Your tone, pace, and body language are important.
BEST MOMENTS ‘Communication, being a two-way thing enables the world and the people in it to collaborate to make a change,’ ‘This isn't about coercing - working out what makes people tick, so you can manipulate them.’ ‘It's not for you to judge somebody else's view of the world…. put yourself on the same page to build rapport.’ ‘If you move people, you change their state.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
A Journey Through Self Acceptance To Find Home With Tate Barkley
05 Sep 2023
01:06:22
In this episode, David is joined by Tate Barkley, whose upcoming memoir, Sunday Dinners, Moonshine and Men, is out very soon. It reveals Tate's story, from growing up, closeted and somewhat fearful, to living life out of the closet and as a highly respected attorney, who's now inspiring others to be themselves by sharing his journey. He talks about his early life and the impact it had on accepting his homosexuality and how it fed into his alcoholism and addiction issues.
KEY TAKEAWAYS
We all must be honest with ourselves, be who we are, and embrace that.
The fear of not being loved and judged is incredibly powerful.
Serving others helps you as well and does so on many levels.
When you feel lost, take a small step in the right direction, don´t be daunted by the journey.
Listening is a big part of helping an addict to recover.
When you feel anxious, say why you are feeling that way out loud and ask yourself if your fears are valid. Often, that is enough to put things in context and reduce the fear.
When you consciously learn about yourself that is when you unlock your true potential.
Everything begins with you.
BEST MOMENTS ‘Home to me means the place where I feel safe and loved,’ ‘I realised that focusing on something other than myself meant that I can actually be myself.’ ‘When you expose fear and shame to the sunlight, you get it out there’ ‘You’ve got to live your best life, you´ve got to be authentic.’
It's my pleasure to introduce you to accomplished attorney, speaker, and educator TATE BARKLEY. His upcoming memoir SUNDAY DINNERS, MOONSHINE, AND MEN (Sept. 25, 2023) will reveal his extraordinary journey from growing up closeted and afraid in the rural south during the mid-20th century to living as an out, highly respected attorney in a time when the basic rights of the LGBTQ+ community remain under attack by the highest offices in the land and individual and community opinions often follow suit.
Born and raised in small-town North Carolina, Tate's journey winds through poverty, addiction, a complex relationship with his biological father, and the constant effort to hide his identity. His story is one of survival and resilience, told against the backdrop of a society often indifferent and frequently outright hostile. His triumph lies in overcoming his traumas, embracing his truth, and inspiring others to do the same.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Kevin Henderson - Why You Should Buy A Business And How To Make Sure It´s Right For You
15 Oct 2024
01:06:58
For this episode, David is joined by Kevin Henderson who is an experienced M&A lawyer, whose mission is to help people to get into the world of buying businesses. Doing so is a way to create the freedom that they want in their lives whilst also being business owners.
Kevin covers identifying the right business to buy, spotting issues with it, raising funds, taking it over and potentially selling it.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
You can make enough money from a small business to match a professional corporate wage. Plus, you are building equity.
Most business equity in the USA and Europe is in the hands of baby boomers, who need to retire.
Many small businesses do not use technology, so improving processes to generate far more profit is easy.
In the USA, you now only need to buy a majority of a business to secure a SBA loan.
Do your due diligence. 40% of businesses lie about their finances. Be careful about how they handle expenses too.
Buying a firm with just 1 or 2 big customers is risky.
Spend at least the first year working directly in the business.
Be prepared to occasionally step in to cover some of the manual work.
If you plan to sell, plan ahead and make your business more attractive. Kevin explains how.
Be realistic running a small business is still stressful.
BEST MOMENTS
“You can bridge a very large gap with seller financing.”
“In approximately 40% of deals that he reviews …. they identify outright financial fraud.”
“Focus on what we call enduringly profitable businesses.”
EPISODE RESOURCES
Socials – @KHendersonCo
https://www.mundanemillionaires.com
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
The CALM Series Part 3 - How to Become a Transformational Leader
31 Aug 2023
00:19:26
In this episode, which is the 3rd in the CALM series, David takes you through how to become a transformational leader. He explains why people like to work for someone who is constantly trying to improve themselves, someone they trust and like. Before sharing a simple 6-step process any leader can use to have a bigger and more positive impact on their team.
KEY TAKEAWAYS
People prefer to work for leaders that they trust and like.
People want to be led by someone who promotes togetherness – strong teamwork.
Often, the members of your team, who spot the opportunities are your leaders of the future.
Great leadership naturally creates better customer service and grows sales.
Being clear about your business purpose and values is essential.
Link, what the organisation is going to achieve, to what the people individually in their roles are going to achieve.
The human mind works in 90-day cycles, tap into this fact when putting together plans to enable you to achieve business goals.
Create trust, be sincere.
Remember you are serving your team members as well as your customers. There is a strong pastoral element to being a transformational leader.
BEST MOMENTS ‘Every time somebody leaves your business it is probably costing you around £50,000.’ ‘Great leaders create great leaders.’ ‘Lead with calm.’ ‘Be careful about who you recruit in the first place.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM series part 2 - Leading with CALM - What is your leadership style?
29 Aug 2023
00:26:45
In the 2nd of David´s multi-episode series about using the CALM model to become a better leader, he looks at how to identify what your natural leadership style is. Providing you with some exercises you can do to help you to do this. Before explaining how to then use that knowledge to strengthen your existing leadership skills and acquire some of the ones you are currently missing.
KEY TAKEAWAYS
The CALM model is all about Communication, Accountability, Leadership, and Management.
Find out whether you are an action-taker, analytical, social, affable, or introverted in a kind of a feeling nurturing type of way. Which you are plays into how you lead.
There are 3 main leadership styles. You will lean towards one of them but will need to use all 3 depending on the situation or challenge. Use the questions David provides to identify which one you are.
In a strict rule-following environment an autocratic approach can be good, but it can stifle creativity.
Fully delegating is another approach that is very empowering for team members. But you still need to monitor and provide support and motivation.
BEST MOMENTS
‘It´s very, very important to be authentic,’
‘A big part of being a leader is being able to create a vision.’
‘You might need to be better at managing conflict. If you rely 100% on a democratic style,’
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
The CALM series part 1 - Leading with CALM - Understanding Preferences and Psychological Types
24 Aug 2023
00:40:10
In this episode, which is the first of a multi-episode series, David introduces you to the CALM model that will help you to become the best leader you can be and create new leaders. David delves deep into his experience of setting up and running multiple businesses and shares what works today, providing real-world examples of how to apply each method alongside some exercises you can do.
This week, he covers understanding the energy preferences you and your team members have. How to identify which psychological type they are. Then, use that knowledge to lead each individual effectively, so that they work more closely as a team.
KEY TAKEAWAYS
Regardless of what mission you are on, leadership will prove to be crucial to your success.
Management is about getting tasks done. Leadership is about people.
CALM stands for Communication, Accountability, Leadership, and Management.
Understanding how you and your team members tick is incredibly powerful.
When you are in a relaxed situation is it your head or heart that leads your decisions?
Are you extroverted or introverted? Do the energy-type exercise that David shares to find out.
It´s not about playing mind games.
BEST MOMENTS
‘Management is about getting tasks done. Leadership is about people.’
‘Hitting the wall or hitting the ceiling, in business and life is inevitable. To bust through that you need to master leadership.’
‘Thinking about what kind of leader you are, actually begins with what kind of preferences you have as a person.’
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Build Your Character With The World's Leading CEO Mentor With David Carter
22 Aug 2023
01:08:03
In this episode, David sits down to speak with David Carter who is the world's leading CEO mentor who is focused on helping to change our future generational workforce through the character development of each individual and the organisation. David explains how over the course of decades he developed his Entelechy personal development framework. David explains the benefits of developing character qualities and shares practical examples of how this can be done at both a personal and organisational level.
KEY TAKEAWAYS
Good character qualities are the foundation of personal growth. Anyone can quickly improve their character.
Changing your character requires you to actively change the way you behave. In time, that behaviour becomes 2nd nature, part of who you are.
Be clear about what the quantifiable benefits will be of transforming how you or your organisation works and measure the progress.
The difference between the world´s No. 1 and No. 100 golfers is not technique but its character.
Having everyone in your organisation working on improving a specific character quality each week is powerful.
Before you tackle a task, consciously think about which of the character qualities you will need to use. This automatically dials those up.
BEST MOMENTS ‘The real joy I get in my life is helping someone else to be successful.’ ‘Character qualities in action are behaviours.’ 'It‘´s daily small acts of evolution, it’s not a revolution.’ ‘Character can be the differentiator between success and failure.’
A serial entrepreneur otherwise known as ‘the World's Leading CEO Mentor’, with 40+ years' track record in creating innovative businesses, and mentoring leaders and influencers around the globe. Entelechy Academy is The entelechy of David’s career and his legacy project, where he gathered brilliant minds in education, coaching and professional organisations to support millions in becoming the best version of themselves.
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David talks about creating a great customer experience. He outlines why providing outstanding customer service makes businesses more efficient and, therefore, more profitable. Then, explains how to consistently deliver an amazing customer experience and do so despite the fact what they want is in a constant state of flux.
David explains how to create a customer journey map and how to use that to track how well you are doing at each touch point. Then, work to improve every single aspect of your service.
KEY TAKEAWAYS
Statistics show that a happy customer really is far more likely to buy from you again.
Often, processes are designed with the business in mind rather than the customer. This usually has a negative impact on their experience.
Companies with good customer service are more profitable.
Look at the customer experience end to end. Create a customer journey map.
Constantly monitor how good the service the third parties you use are providing. They also play a big role in creating a great customer experience.
Use customer surveys, but also look at broader trends e.g., your level of repeat sales.
Ask your customers what else they want from you.
Focus first on the high impact actions, especially those that are easy to implement.
BEST MOMENTS
‘For 10% more satisfaction you get 46% more trust.’
‘Customer expectations are always changing.’
‘It’s an iterative cycle of improvement, progress, and growth.’
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David is joined by Don Gleason a leadership expert, who previously enjoyed a very long career in the military. He is on a quest to help people to be more engaged in the workplace and be able to transition effectively from one career to another. Something most people struggle with, especially those ending a military career and starting a civilian one.
Identifying what you really want and what motivates you is key to creating a job you love. During the episode, Don explains how to identify and pursue your why.
KEY TAKEAWAYS
Stop asking what job can I do? Instead, ask what do I want to do?
If you don´t know what you want, right now, use the tips Don provides in the episode.
As you go through life, pay attention to what moves you.
Invest in building your skills, to create more choices for yourself.
Fully understand what you are there to achieve.
Once people get to know each other they will invest in each other.
Employees need to be able to trust you. Companies need their employees to be advocates for their businesses.
If you run a business, stay involved.
BEST MOMENTS
‘Take it back to what you want to do…. what drives you.’
Don leverages his passion to “help people find the career that energizes them and life that fulfills them.” He knew early in life his passion to “Clean America’s Waters” and then “lead teams to new heights.” After 36 years in military and corporate leadership positions, he now helps others find their passion, as many know the destination but not the path.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David talks about having an abundance mindset. He explains what it is, why it is so beneficial, and how to dump the fear-driven scarcity mindset most people have and develop a healthy abundance mindset instead. Including sharing a 6-step process anyone can use to do this relatively quickly.
KEY TAKEAWAYS
You want to have a business that is abundant in what it offers and the value it imparts.
Being grateful for the good stuff keeps things in perspective. It stops you from having a scarcity mindset that leaves you clinging to what you have, afraid to notice or take advantage of new opportunities.
If you're focusing on scarcity instead of abundance, then the probability is that scarcity will come your way.
Beware of getting stuck between a scarcity and an abundance mindset, this leads to drifting.
Focus on what you have achieved.
Abundance is not always related to material things.
Being kind, generous, and courteous creates a belief you can have a positive impact.
Look for the win-win.
Surround yourself with people who have an abundant mindset.
Open your eyes to the opportunities that are all around you.
Take intentional action.
BEST MOMENTS ‘Having a focus on scarcity could potentially be shutting the door for you for opportunities.’ ‘An abundance mindset really is about believing that you have the ability to determine your choices, your decisions.’ ‘Really appreciate the fact that your mind is a powerful thing.’ ‘Whatever you say out loud, your mind will believe’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Becoming Far More Than You Think You Can Be With Christina Robinson
08 Aug 2023
01:13:06
In this episode, David is joined by Christina Robinson, who is CEO of Green Umbrella Marketing, who, on occasion, can be seen in public with an inflatable giraffe. She is an award-winning entrepreneur, who is on a mission to help others to build million pound businesses. She helps other people to be more than they think they can be. Christina shares how she does this and provides some insights into how to grow on both a personal and work level.
KEY TAKEAWAYS
Purpose is doing the things that make you feel most alive. You naturally do these things with greater intent.
Not being authentic does not serve you or others.
To stay enthusiastic and energetic, you need to be in touch with what your purpose is.
Most of the time you can conquer anxiety, by stepping back, settling, and focusing on your breathing.
Don't work with people you don't like and choose projects that align with your values.
When your intention is to help people, that drives everything else.
Look back to the points in your life when you thought, “I love my life”, as a way of helping you understand what matters to you.
Some of the best things happen when you find yourself in a place of uncertainty.
BEST MOMENTS ‘What is it that you would love? – Make it happen.’ ‘Somebody can't be 100% every friggin 'day.’ ‘If you've got crappy energy, guess what crappy stuff happens.’ ‘There's always going to be someone out there that will buy. It's your job to find the right person.’
Christina Robinson is the employee turned business owner who has been gifted the title of entrepreneur by her peers - and digital overlord by many of her marketing mentees! Passionate about getting businesses seen and heard online, Christina has worked with a range of independent businesses throughout the UK to launch their online presence, develop and implement digital strategies that meet objectives, and nurture online audiences.
She’s a blogger, podcaster, public speaker, and winner of multiple awards; and as the proud leader of Green Umbrella Marketing, a successful UK based digital marketing agency, Christina is an all-round font of wisdom when it comes to implementing marketing strategies that work. But most of all, she’s an advocate for success and for anyone that not only dares to dream bigger but is ready to take the steps required to make it happen for themselves.
Known for her cool, calm approach to all things social media, her audiences leave with practical marketing strategies and tactics that can be implemented immediately. Christina has a no-nonsense approach and will tell you how it is when it comes to marketing.
“In today’s world, it doesn’t matter how big or small your marketing budget is. You can represent one of the biggest names in your niche, or an unknown start up - the tools are just as accessible. You just need to know how to use them.”
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David talks about business agility. How to move quickly and easily when things change or to take advantage of new opportunities. He shares 5 ways to create an agile culture.
KEY TAKEAWAYS
For businesses, agility is becoming increasingly important.
When your market changes, legislation, fiscal policies, and labour trends change you have to adapt.
Being agile enables you to spot a need and fill it before your competitors do.
Engage your people, trust, and empower them so they can move fast.
Prioritise the 3 or 4 things that must be done.
Every 12 weeks review progress. This reminds everyone of what they need to be doing.
Use processes and automate.
Have a fall-back position.
BEST MOMENTS
‘The pace of change is moving faster than ever before.’
‘Being agile starts with your culture.’
‘Be wary of putting these bureaucratic processes in place.’
‘Plan for the unexpected.’
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
Look After Your Mind to Unleash Your Power With Yvette Wearn
01 Aug 2023
00:56:18
In this episode, David is joined by Yvette Wearne, a life coach, who is all about mind power. She helps people to pull the power of the mind out, put it into their hearts, and push themselves to act and achieve what they want. The brain is like a muscle so you can train it and do so starting with just 30 minutes a day. She explains how to go beyond knowing what you don’t want to understanding what it is that you want and getting it. The advice contained in this episode will improve your business and work as well as your personal life.
KEY TAKEAWAYS
If you do not control your mind and thoughts, they will control you.
Knowledge is not power; it is applied knowledge that is powerful. Nothing changes unless you use what you learn.
Ask yourself what it is that you want when you are not being a mother, son, or worker.
Stillness and gratitude are important.
When you are in a space of gratitude, you observe differently.
Our subconscious minds do not know the difference between something we imagine and reality. So, when we visualise, we operate on a different frequency and attract what we want.
Bad things will still happen, but you will deal with them differently and keep moving forwards.
Be yourself.
You don't need to be Mother Theresa or Nelson Mandela to make a difference.
BEST MOMENTS ‘Take control of the thoughts that you are thinking to create the life that you want.’ ‘When you give a reason for something you really start feeling it.’ ‘Observation and awareness are key.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
For this episode, David talks about why and how leaders can leverage motivation. Doing this impacts the way you recruit, manage, and reward your people. To help you to do this David explains how to use the motivational maps technique to do so. It enables you to work out which of the 9 types of motivators each team member is. Then, make sure that your organisation meets the needs of each type of motivator you have in your team.
To explore how to get unstuck on your mission, put your purpose into practice and convert your ideas into impact book a discovery call with David here https://calendly.com/david-peoplewithpurpose/30min
KEY TAKEAWAYS
Prioritise your people. When you look after them they look after your customers.
Understand what motivates each individual and provide them with the leadership they need to be able to perform well.
What motivates people changes depending on where they are in their lives.
There are 9 different motivators. Ideally, you want the way you lead to be able to satisfy all 9 types of motivation.
The defender is motivated by security, stability, and predictability.
The star motivator seeks recognition and respect.
Directors are one of the 3 power motivators. They seek influence and control.
There are 3 types of growth motivators, one of which is creators. They are innovators.
Ask how well does my organisation meet the needs of each motivator type. e.g. how well does my company make it easy for experts to acquire new knowledge?
BEST MOMENTS
“Understanding what motivates people, starting with yourself as the leader… helps you to create an environment where people's individual motivators can be met.”
“It's incumbent on the leader of an organization to make sure that there's an environment where all nine of these motivators can be satisfied.”
“Motivators are like the muscles in your business.”
ABOUT THE SHOW
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service and really make a difference.
ARTWORK CREDIT
Penny Roberts - https://www.instagram.com/penpennypencils
In this episode, David talks about how to make sure that your purpose, your North Star, serves you well. He shares a simple 5 step process, called MABEL, that you can use to examine whether this is the case.
KEY TAKEAWAYS
Some of the things that pop into your mind serve you, while others cause you trouble.
The way you conduct your relationships has a big impact on you.
You need to have an attainable purpose, one where you can go through steps that you can manage to negotiate.
If you feel that you're moving into or you're present in a place where you belong, then chances are what you're going about achieving is serving you.
You won´t enjoy every moment of what you do, but overall, it should be enjoyable.
BEST MOMENTS ‘Belonging is a fundamental human need,’ ‘You´ve got to love it.’ ‘Will fulfilling your purpose contribute to you becoming a better person.’ ‘If something serves you, in a way it teaches you.’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David is joined by Dr. Fred Moss, who is a long-serving healthcare practitioner. He is keen to emphasise the importance of human connection and wants to create an authentic healing experience and process for people. Dr. Moss is also the creator of the true voice methodology. An approach that enables people to tap into their most authentic selves. They discuss why most of us hide who we are, the impact that has on the way our energy flows and our health, and how to stop stifling ourselves.
KEY TAKEAWAYS
Most of us pretend to be someone we are not, to protect the person that we are e.g., to keep our job or friends. We let fear dominate.
People are not speaking up or only conveying a muffled version of who they are. We are stifled, which is making us ill.
If someone is being authentic, even if their view is the opposite of yours, you remain curious about why they think as they do.
Living in fear keeps your body stressed, which makes you ill.
Human connection plays a huge role in healing. Being authentic enables you to connect with others.
Not being your true self does not protect you, eventually, you get found out and that bad thing you feared happens anyway.
BEST MOMENTS ‘Our True voice is what most of us are not using,’ ‘We think that agreeing with someone is a way of avoiding conflict, when in fact, the best way to avoid conflict is to be authentic with someone.’ ‘Authenticity is really attractive to most humans.’ ‘The truth is simply the truth. It's not anything to hide from’
ABOUT THE SHOW People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.
In this episode, David talks about effective ways to engage with your employees, so that you achieve the best possible results. The tips and methods he shares are mostly easy to implement.
KEY TAKEAWAYS
To achieve anything significant, you need a good team. It is up to you to proactively build that team.
Happy and engaged people are more productive.
Start as you mean to go on.
Give your people the tools they need to do a good job.
Gratitude breeds gratitude, thank and praise your people.
Provide material rewards for a job well done.
Encourage your people to take personal responsibility for the way they work and what they deliver.
People in teams want to be empowered to make a difference.
BEST MOMENTS
‘SUSS - Your role as a leader is to Serve, Understand, Simplify and Systemize.’
‘Give them the kit that they need.’
‘Happiness creates more engagement.’
‘Recognise that there are people within teams who are leaders without the job title.’
People with purpose make a difference. Imagine a world where more people can just get their purpose out of them, into a plan, and then actually make it happen. What a world that would be - People everywhere finding meaning and harnessing that to bring inspiration and energy to each and every day, changing lives for the better. But no one ever achieved anything on their own - we all have something unique to bring and that means we all have to play our part - if we want to go far, we have to go together and lead or serve towards a vision of the world we want to see. Everyone has a story to tell, and this show is where these stories come to life.
ABOUT THE HOST
David Roberts is a highly regarded CEO, mentor, and investor with 30 years of experience across multiple sectors. As an intrapreneur and entrepreneur, David has bought, grown, started, and sold several businesses, working with values-driven start-ups, award-winning SMEs, and multinational corporations on strategies for service excellence, leadership, and profitable growth. David’s passion is for purpose and creating an environment where everyone can succeed, through building teams that get things done, execute on their mission with passion, deliver exceptional service, and really make a difference.