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Explorez tous les épisodes du podcast Blazing Business Trails

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TitreDateDurée
Recruiting and the 'war on talent'14 Jan 202200:28:08

The ‘war on talent’ has become one of the hottest topics in the world of recruitment. What is it? And how can organisations ensure they’re recruiting, and retaining the brightest and best in the market?

In this episode Kulvinder and Sarah are joined by guests Ed Hurrell, Commercial Account Executive at Salesforce and Graham Halewood, Chief Operations Officer at BMS Performance, to discuss how to attract, recruit, and retain the best candidates in the market.

Read more about how BMS are using Salesforce to provide a great service and great results for clients and candidates here.

Call centres: answering the digital challenge10 Dec 202100:28:30

Is it time to rethink the contact centre? This episode asks what the future of business services call centres looks like, and how companies can better support staff and customers while hybrid working.

Trust: the vital indicator of business relationships?27 Nov 202000:29:29
Do complex business services relationships between clients, candidates and communities depend on a deep level of unquestioned trust? Guests: Marco Amitrano (PwC UK) and Richard Metcalfe (Salesforce)
Growing and developing client centricity27 Nov 202000:25:58
What is client centricity? How can you establish and grow a successful client centric strategy in business services? Guests: Giles Sams (CloudShift Ltd) and Danny Owen (NCC Group).
The new reality of Business Services in 202125 Nov 202000:18:39
Is the future certain for business services? What will the future look like? How will they adapt to our ‘new reality’? Guests: Damien Devlin (Salesforce) and Nick Mayes (Teknowlogy Group).
Challenges and opportunities for Business Services24 Nov 202000:21:13
What are the challenges and opportunities for the professional, legal, real estate, recruitment and education services today? Guest: Vincent Perrin, Regional Vice President, Business Services UKI, Salesforce
Salesforce: More than CRM for Business Services23 Nov 202000:16:37
Can Salesforce help professional, legal, real estate, recruitment and education services? Known for CRM, is Salesforce more than that? Guest: Ed Wall, Snr Area VP, Business Services UKI, Salesforce.
Blazing Business Trails: Trailer26 Oct 202000:01:21
Our hosts will be joined by industry experts to explore the challenges of those who help businesses do business. Focusing on professional, legal, real estate, recruitment and education services.
Disruption and innovation in professional services10 Dec 202100:28:15

It's all change for professional services firms. Join part two of this episode as we uncover the challenges facing competitiveness and client relationships in the era of technology disruption.

AI, automation and the rise of the robots10 Dec 202100:25:07

Are the robots taking over? In part one of this episode, we look at how new technology in professional services is helping to remould everything from talent management to client and market dynamics.

A marriage of convenience: sales and marketing26 Jul 202100:38:24

The relationship between sales and marketing teams can often be strained. Can working closer together deliver better outcomes and greater efficiencies? Can tech help drive better alignment?


In this episode Laura Sloane, Head of Digital at PwC and Madeleine Storr, Regional Vice President at Salesforce join Sarah and Kuli to discuss these and other questions around the marriage between sales and marketing.

Innovating and Surviving Growth24 Jun 202100:37:48

Innovation is an over-used term in business - so what does it actually mean? How big does innovation have to be to make an impact? Who drives innovation? If innovation drives growth... how do you manage both? This and more is what our hosts are discussing with Ismail Amla, Chief Growth Officer at Capita and Shainir Amersi, Senior Client Partner at Salesforce in this episode.

Discovering the detail in the data02 Jun 202100:33:34

Digital transformation has increased the data flowing through firms and organisations: how can technology impact on the collection, interrogation and interpretation of the data?

Is the C-Suite up to the post-Covid challenge?12 May 202100:42:40

Covid and Brexit have had an economic, social and personal impact: never before have employees needed strong leadership as they do now. In business services, how can C-Suite meet expectations?

Empowering the Employee06 May 202100:30:20

After a year working from home, no commuting costs and improved work/life balance; how will employers manage their employees return to work? Will forward thinking businesses prosper? We talk to Colin Morley and Leigh Welsh from Hays Recruitment about how their business has prospered through employee engagement and more.

Will you return to the workplace or workspace?23 Mar 202100:43:38

Is the office dead? When normalcy returns will we be working in a workplace, or will we be finding a work space? We discuss the topic with James Addison, UK Head of Operations at JLL and ask the question - will old habits return or is this the next evolution of work?

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