Explorez tous les épisodes du podcast Beyond the Wrench
Plongez dans la liste complète des épisodes de Beyond the Wrench. Chaque épisode est catalogué accompagné de descriptions détaillées, ce qui facilite la recherche et l'exploration de sujets spécifiques. Suivez tous les épisodes de votre podcast préféré et ne manquez aucun contenu pertinent.
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Titre
Date
Durée
Customer Care in the Service Drive
18 Sep 2024
01:10:59
Deron Lundgren, Zone Retailer Aftersales Manager at Subaru of America, shares strategies for improving customer relationships and driving new business. He discusses techniques such as evaluating inbound calls, using role-playing for team coaching, and conducting clear communication with customers to enhance the service experience.
WrenchWay Resources: Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Jay "Joern" Aebert, Master Technician, breaks down Advanced Driver Assistance Systems (ADAS)—simplifying everything from setting up ADAS in your shop and mastering the core knowledge needed to operate the technology, to creating the ideal space and environment for repairs.
WrenchWay Resources: Salary Comparison Tool - See pay information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Technicians & Students - Looking for the best shops or dealerships to work at? Check out wrenchway.com/shops.
Shops & Dealerships - Want to find quality technicians, connect with schools, and support the auto and diesel industry? Learn about WrenchWay Top Shop Memberships.
Auto, Diesel, or Tech Ed Instructors - Need help getting resources for your program and connecting with industry? We have free solutions for you on WrenchWay.
Dave Johnson, President & CEO of the National Institute for Automotive Service Excellence (ASE) dives into all things ASE-related. Dave shares his personal journey, industry insights, and the critical challenges faced by automotive professionals today.
Bettering Your Business ft. Craig Zale, Craig’s Car Care
02 Nov 2022
01:01:33
In this week’s episode of Beyond the Wrench, we are joined by Craig Zale, CEO, Craig’s Car Care. Craig shares his perspective on investing in training, the importance of culture, and how to be profitable.
Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Breaking Down Diagnostics ft. Matt Fanslow and Pedro De La Torre
26 Oct 2022
00:59:35
In this week’s episode of Beyond the Wrench, we are joined by Matt Fanslow, Diagnostic Technician/Shop Manager, Riverside Automotive and Pedro De La Torre, Technician, Logic Auto. Matt and Pedro discuss what motivates them in the automotive industry, changes in the industry, and a class Pedro is teaching about his discovery with Subaru.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guests:
Matt Fanslow Diagnostic Technician/Shop Manager, Riverside Automotive adtmatt@yahoo.com
Pedro De La Torre Technician, Logic Auto pedro@logicautollc.com
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality. If you are interested in working, or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
The Value of a Technician ft. Josh Arnold, Toyota of Corvallis
19 Oct 2022
00:57:28
In this week’s episode of Beyond the Wrench, we are joined by Josh Arnold, Master Technician, Toyota of Corvallis. Josh walks us through a tool he created to track his hours, the importance of paving a career path, and advice for young technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Josh Arnold Master Technician, Toyota of Corvallis kickstart128@gmail.com
Sponsor:
Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Profitability and Productivity ft. Arun Coumar, Driven Capital Partners
12 Oct 2022
00:52:43
In this week’s episode of Beyond the Wrench, Arun Coumar, Founder and CEO, Driven Capital Partners joins us. Arun shares his expertise on pain points in running a business, the importance of having processes and procedures in place, and advice on managing your finances.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Arun Coumar Founder and CEO, Driven Capital Partners arun@drivenperformanceadvisors.com
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, Spotify, or wherever you get your podcasts!
Making Your Service Advisors a Priority ft. Chris Craig
04 Oct 2022
01:00:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Chris Craig joins us to discuss his experience as a former service advisor, the importance of the advisor and technician relationship, advice on shop turnover, and best practices on selling diagnostic time.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Chris Craig Christopher.t.craig92@gmail.com
Sponsor:
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
The Importance of Recruitment Marketing ft. Martha Carrigan, Big Shoes Network
28 Sep 2022
01:00:45
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Martha Carrigan, CEO, Big Shoes Network. Martha shares with us her knowledge on recruitment marketing, how to treat your employees right, and how to get valuable feedback from employees.
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they’ve offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more. If you are wanting to learn more about Truck Country & Stoops visit truckcountry.com.
Keeping Your Technicians Happy ft. Tully Williams, The Niello Company
21 Sep 2022
01:02:33
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Tully Williams, Fixed Operations Director, The Niello Company joins us for an exciting episode. Tully shows his passion for the automotive industry by discussing ways shops can keep their technicians happy. He talks about why flat rate gets a bad name, how shops can care for their technicians, and how to improve the manager and technician relationship.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Tully Williams Fixed Operations Director, The Niello Company twilliams@niello.com
Sponsor:
Collabtic gives your technicians the confidence and insight they need to service their customers. Collabtic’s A.I.-driven knowledge base builds organization intelligence as the system is used to provide proactive recommendations to technicians. To learn more about if Collabtic would be a solution you would like to add to your shop, check out collabtic.com.
The Importance of Technician Training ft. Andrew Jablonowski, Garage Gurus
14 Sep 2022
00:53:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Andrew Jablonowski, Content and Curriculum Manager, Garage Gurus joins us to share his insights on the importance of training, the transition of training from school to a shop, and the challenges with training.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Andrew Jablonowski Content and Curriculum Manager, Garage Gurus andrew.jablonowski@driv.com
Sponsor:
Caliber Collison is a part of Caliber’s family of companies that are committed to making a difference in the lives of their teammates, customers, and communities. They do this with one singular purpose in mind–Restoring the Rhythm of Your Life. Getting their customers back to what matters most to them is what drives them. All of their companies live by the same mission and vision and are looking to invest in teammates who are inspired to serve. Learn more at caliber.com.
Changing the Perception of Skilled Trades ft. Jim Bologa, Porter and Chester Institute
07 Sep 2022
00:53:59
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jim Bologa, CEO, Porter and Chester Institute. Jim discusses how students can understand their skill set, how to build students up for success, and the importance of continuing education.
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
Leading with Process, Corey Smith, National Auto Care
31 Aug 2022
01:01:22
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we had the pleasure of being joined by Corey Smith, National Fixed Operations Training Manager, National Auto Care. Corey talks about how to develop a process, ways to implement a process, and ways to gamify your process.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Corey Smith National Fixed Operations Training Manager, National Auto Care CSmith@nationalautocare.com
Sponsor:
RepairSmith: RepairSmith delivers repair and scheduled maintenance on-location for fleet owners to maximize vehicle utilization and consolidate costs. Founded in 2018, RepairSmith is based in Los Angeles and offers service across 550+ cities. All RepairSmith mechanics are employees of the company and are equipped with quality tools and parts to deliver a five-star service experience. To learn more, visit repairsmith.com.
Anders Gustafson, Co-Founder of ShopLevers and former shop owner, breaks down technician compensation. He shares lessons learned from starting a new shop, including the importance of incentive plans, offering benefits like health insurance, and evaluating pay plans correctly.
How Shops Can Protect Themselves ft. Matthew Leffler, Epika Fleet Services
24 Aug 2022
01:03:28
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Matthew Leffler, Director of Business Development, Epika Fleet Services. Matthew discusses the impact of non-compete clauses, the importance of workers’ compensation, and advice on negotiating.
Download the free WrenchWay app in the App Store or on Google Play:
App Store: https://apps.apple.com/us/app/id1534587616 Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders About Our Host:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Matthew Leffler Director of Business Development, Epika Fleet Services Matthew@armchairattorney.com
Sponsor:
Sonic Tools: Sonic Tools’ direct distribution model offers affordable prices, without sacrificing quality and service. Their goal is to increase the efficiency of every technician with equipment solutions and Sonic Foam System that organizes quality tools in ways that award every technician with the opportunity to excel. Visit sonictoolsusa.com to learn more.
Understanding Today’s Technician ft. Loren Mejia, MBI Motors
17 Aug 2022
00:55:08
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Loren Meija, BMW Technician, MBI Motors joined us to give his perspective on how technicians are different, what the future of the industry looks like, and pain points within the industry.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Loren Meija BMW Technician, MBI Motors mejialoren@gmail.com
Sponsor:
RepairPal: RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergoes a rigorous certification process to ensure they are high quality. If you are interested in working or getting your car serviced at a trusted shop in RepairPal’s certified shop network, check out their directory of auto shops at repairpal.com.
Hiring Culture ft. Geoff Berman, Automotive Training Institute
10 Aug 2022
00:56:49
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Geoff Berman, Performance Coach, Automotive Training Institute, joins us as we discuss attributes to consider when making a new hire, how to become a better leader, and advice on different interview styles.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Geoff Berman Performance Coach, Automotive Training Institute gberman@autotraining.net
Sponsor:
Diesel Laptops: Founded in 2015, Diesel Laptops originally set out to help clients with their diagnostic tool needs. Since then they have expanded into a full service shop efficiency solution company offering diagnostic tools, diesel technician training, repair information, parts lookup tools, and more! If Diesel Laptops would be a solution you would like to add to your shop, check out diesellaptops.com to learn more.
Mobile Diagnostics ft. Joel Adcock, Precision Diagnostics
03 Aug 2022
00:57:02
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, Joel Adcock, Director of Business Development, Precision Diagnostics joins us to discuss finding quality diagnostic technicians, how he keeps up with the changes in technology, and the process behind being a mobile technician.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Joel Adcock Director of Business Development, Precision Diagnostics joel.adcock@precisiondiagnosticsco.com
Sponsor:
Fullbay: Fullbay is an industry-leading software solution for Heavy-Duty Repair shops. Their platform enables shops to receive repair requests, invoice customers, and everything in between. With Fullbay, owners and employees get into the shop, get their work done, and get back to their friends and families. To learn more about Fullbay visit fullbay.com/wrenchway.
Recruiting Technicians Today ft. Morgan Dolan, U.S. Xpress
27 Jul 2022
00:58:05
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Morgan Dolan, Sr. Maintenance Recruiting Manager, U.S. Xpress. Morgan shares with us how she looks for quality candidates, some of the challenges in recruiting, and the overall candidate experience in recruiting.
About Our Host:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Morgan Dolan Sr. Maintenance Recruiting Manager, U.S. Xpress mdolan@usxpress.com
Sponsor:
Lithia Motors started in 1946 as a single-point Dodge store, and since then has grown to be the second-largest publicly owned automotive group in the nation. Lithia Motors currently owns and operates over 280 stores in the United States and Canada. If you are interested in partnering with or working for a Lithia shop, learn more at lithia.com.
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Growing Young Techs in the Industry ft. Randy Clements and Adam Macie
20 Jul 2022
00:51:10
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench we are joined by Randy Clements, General Manager and Adam Macie, Service Manager, Euro Motorcars Devon. Randy and Adam share with us all the details behind the mentorship program at their shop. They discuss how mentorship has changed over the years and advice to young technicians looking to get involved in the industry.
The WheelTime Network is composed of 16 technically proficient parts and service providers with nearly 200 locations spanning all 50 states and Canada. Truck and coach repair consistency and quality are their top priorities. If you are searching for a consistent, reliable, and trustworthy truck and coach repair partner, contact WheelTime at wheeltime.com.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Beth Rutter, President, E.A Rutter Management Consulting. Beth explains how to become a good leader, how people learn and what makes them different, and she gives advice on mentorship.
Truck Country & Stoops is the largest freightliner dealer group in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, and Wisconsin. For nearly 60 years, they offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and more.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Marshall Sheldon, Diesel Technician, Murphy-Hoffman Company. Marshall shares with us his experience as a mentor, characteristics of a great mentor, and how mentorship allows technicians to leave behind a legacy.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Marshall Sheldon Diesel Technician, Murphy-Hoffman Company Marshall86@live.com
Sponsor:
Collabtic is a modern collaboration, training and support platform for service organizations and technicians. It is designed to enable service organizations to retain and grow valuable knowledge to give technicians the confidence and insight they need to service customers.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Caroline Daley, Engineering Student, University of South Florida. Caroline gives us details about her experience in the automotive industry, misconceptions of the industry, the importance of exploring multiple career options, and her journey to becoming a SkillsUSA national officer.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Caroline Daley Engineering Student, University of South Florida cdaley@skillsusanationalofficer.org
Sponsor:
Lithia Motors is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. They are focused on providing customers with an honest and simpler buying and service experience. They give customers straightforward information so they can make confident decisions.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Lucas Underwood, President, L&N Performance Auto Repair. Lucas shares with us stories from his experience as a shop owner, common problems found in leadership, and what makes someone a great leader.
Caliber Collisions repairs and warranty give you peace of mind, but their exceptional customer service puts your mind at ease. They are a preferred partner of the nation’s leading vehicle manufacturers. Their technicians receive ongoing comprehensive, industry-recognized training and utilize the latest technology to ensure that we restore your car back to manufacturer standards.
Danny Corwin from Harbor Freight Tools for Schools and Jay Abitz from Freedom High School discuss why shops, dealerships, manufacturers, and other businesses need to support skilled trades programs. They also dive into the struggles schools are facing, from budget cuts to a lack of administrative support.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Charlie Ayers, President, Coordinating Committee For Automotive Repair (CCAR). Jay and Charlie discuss how shops can understand and not fear OSHA, the importance of safety training, and best practices for shop safety.
RepairSmith is the most convenient way to get your car repaired. Their certified mobile mechanics come to your home or office to complete your repair. They make the process easy from start to finish by offering upfront pricing, online booking, after-hours support, and a full warranty.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by John Spence, Business Advisor and Author. John shares with us what employees are looking for in a job, how to build a strong team, and the characteristics of a great leader.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
John Spence Business Advisor and Author john@johnspence.com
Sponsor:
Sonic Tools is a highly experienced specialist in the development and production of professional hand tools and toolboxes. With immense knowledge and expertise, Sonic has a growing reputation for its quality automotive repair tools and related products.
Perception of Shops in Schools ft. Allie Libby and Linda Murray
01 Jun 2022
00:54:17
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Alle Libby, School Counselor, Merrill High School and Linda Murray, Youth Apprenticeship Advisor, Merrill High School. Allie and Linda share with us how the perception of working in the trades has changed in high schools, the importance of youth apprenticeship programs, and generational gaps within the industry.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guests:
Allie Libby School Counsler, Merrill High School alexandra.libby@mapsedu.org
Linda Murray Youth Apprenticeship Advisor, Merrill High School linda.batcheldermurr@mapsedu.org
Sponsor:
RepairPal connects consumers with certified trustworthy repair shops. RepairPal’s network of over 2,700 shops nationwide undergo a rigorous certification process to ensure they are high quality, offer at least a 12/12 warranty (or better), have a high customer satisfaction rating, and guaranteed fair prices.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Aaron Picozzi, President, American Diesel Training Centers. Aaron provides us with great insight on what qualities make a great performer. Aaron talks about how to find quality people, what it takes to be a successful mentor, and how to be a coach.
Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
Perspective of a Young Tech ft. Madelynn Vant Hoff
18 May 2022
00:53:17
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Madelynn Vant Hoff, Automotive Technician, Don Miller Subaru East. Madelynn talks about her experience as a young female joining the industry, what drove her to the industry, and the importance of having a mentor.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Madelynn Vant Hoff Automotive Technician, Don Miller Subaru East mjvanthoff@madisoncollege.edu
Sponsor:
Fullbay is an industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
Check out Fullbay’s free Ebook, How to start a mobile repair shop. The Ebook walks you through everything you need to know on starting a mobile repair shop.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Mary Kelly, Event Leadership Economist, Productive Leaders. Mary shares with us advice on asking for testimonials, how to find quality employees, the importance of having a vision, and overall great tips on how a shop can be more profitable with less work.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Mary Kelly Event Leadership Economist, Productive Leaders mary@productiveleaders.com
Sponsor:
Lithia Motors, Inc. is one of the largest automotive group retailers in the United States and is among the fastest growing companies in the Fortune 500. Lithia offers a truly exceptional variety of used cars for sale. Lithia's used cars are known for quality, and you can find a safe used car and a reliable truck at Lithia dealers.
Tackling the Technician Shortage ft. Jason Olinger
04 May 2022
01:04:12
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jason Olinger, Automotive Technician, Gwatney Chevrolet. Jason shares with us his insight on why there is a technician shortage, solutions to help fight the technician shortage, and more.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Jason Olinger Automotive Technician, Gwatney Chevrolet jason.olinger@okstate.edu
Sponsor:
WheelTime Network consistently delivers your quality truck and coach repairs on time and on budget – minimizing delays and maximizing profit. The WheelTime Network is comprised of 16 independent Member companies and 152 service locations across the U.S. and Canada.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Kim Hickey, Management Consultant & Coach, Automotive Training Institute. Kim shares with us how to change a shop's mindset, the struggle shops are facing to find technicians, the importance of establishing a process, and best practices to ensure your process is a success.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Garrick Weaver, Human Resources Director, Penn Power. Garrick shares with us interview tips for technicians, asking questions in an interview, and the importance of technician training/ development.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Garrick Weaver Human Resources Director, Penn Power Group gweaver@pennpowergroup.com
Sponsor:
BusPatrol: Transforming pupil transportation by creating a system to sustain the safety of children as they travel to and from school. Our AI-Enabled Stop-Arm Camera School Bus Safety Program makes roads safer at no cost.
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Nick Adams, Managing Director, Dieselmatic Digital Inc. We discuss how shops can show they are unique, common marketing mistakes seen in shops, and best practices to improve a shop's marketing.
Jay Goninen Co-Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest:
Nick Adams Managing Director, Dieselmatic nick@dieselmatic.com
Sponsor:
Fullbay: Industry-leading software solution for Heavy-Duty Repair shops – this cloud-based app is loaded with features that will let you leave the shop for a long-overdue vacation.
John Spence, one of the top business experts in the world, author, CEO, and speaker, is back to offer key leadership and management advice. He covers the elements of a good culture, the importance of caring for your people, and the impact that keeping toxic high-performing people can have on your business.
Value of Associations for Shops, Carolyn Coquillette
06 Apr 2022
00:59:53
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Carolyn Coquillette, President of Automotive Service Councils of California (ASCCA) and CEO of ShopWare. Carolyn gives us the inside scoop on how she became president of ASCCA, the importance of getting involved in associations, and general advice for shop owners/managers on how to take care of their technicians.
Diesel Laptops: Diesel Laptops is your shop efficiency solution company. They do this through diagnostic tools, diesel technician training, repair information, parts lookup tools, and a call center staff with diesel technicians. Diesel Laptops is committed to working with you to find the right solution for your company that fits your needs and budget.
How to Protect Your Shop from Illegitimate Credit Card Chargebacks ft. Tyler Kattre, Wind River Financial
30 Mar 2022
00:56:03
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Tyler Kattre, President, Wind River Financial. Tyler breaks down everything a shop needs to know about illegitimate credit card chargebacks. He explains common frustrations, how to handle chargebacks, and documenting chargebacks.
Building Equal Relationships Between Schools and Shops ft. John Gardner & Josh Ellis, Chipola College/Tech Garage
23 Mar 2022
00:57:06
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by John Gardner and Josh Ellis who are automotive instructors at Chipola College. You may also know them as the TV hosts of Tech Garage! During the episode, we discuss all the details behind their show and the success they’ve seen. We then go on to talk about how schools can build an automotive, collision, or diesel program, how to create an effective advisory committee, and the expectations of new technicians joining a shop.
Barriers of Entry to Becoming a Technician ft. Eric Villa, Diesel Garage Foundation
16 Mar 2022
00:56:45
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Eric Villa, CEO & Founder, Diesel Garage Foundation. Eric shares with us some of the biggest barriers he sees for young people looking to join this industry and become an automotive, collision, or diesel technician.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
Marketing Advice for Repair Shops ft. Martin Morgan, Repair Shop Websites
09 Mar 2022
01:11:44
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Martin Morgan, General Manager, Repair Shop Websites. Martin discusses the relationship between marketing and recruiting. He explains common marketing mistakes shops make, how to make marketing less intimidating, and traits of a great shop.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
How Dealerships Can Build Relationships with Schools ft. Marcus Hicks, Ford TPS Program
02 Mar 2022
00:57:49
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week's episode of Beyond the Wrench, we are joined by Marcus Hicks, Area Manager, Ford TPS Program to discuss how dealerships can build relationships with schools. He talks about students' perceptions of the industry, how we can get parents involved, and the benefits of education.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
A Marketer's Guide to Recruiting ft. Sara Kerwin, WrenchWay
23 Feb 2022
00:52:43
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Sara Kerwin, Director of Marketing, WrenchWay. Sara shares how shops can get a leg up when recruiting technicians by thinking like a marketer. She talks about how to think outside the box when recruiting, provides us with recruiting tips, and discusses how shops can implement a plan for recruiting.
Boosting the Industry Through Social Media, ft. Chryssa Hunlock, California Truck Centers
16 Feb 2022
01:01:22
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Chryssa Hunlock, Service Manager, California Truck Centers. Chryssa shares with us how she became comfortable posting on social media, creating consistent content, and how she uses social media to attract more people into the industry.
Social Media, Creating Content, & Working With Schools ft. Jeff Buckley, My Father’s Shop Certified Auto Repair
09 Feb 2022
01:01:02
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Jeff Buckley, Owner, My Father’s Shop Certified Auto Repair. Jeff is so passionate about the automotive industry and truly cares about the education and future of the automotive industry. Jeff talks with us about how he uses social media to create a name for himself, time management and being consistent on social media, and how he works to get shops involved with schools.
How to Build an Automotive/Diesel Program ft. Lindsey Trent, Ryder System Inc.
26 Jan 2022
00:51:52
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Lindsey Trent, Business and Customer Development Manager, Ryder System, Inc. Jay and Lindsey sit down to discuss how to build an automotive/diesel program in schools, creating a career pathway for students, sparking kids' interest in the industry, and much more!
Download the free WrenchWay app in the App Store or on Google Play: - App Store: https://apps.apple.com/us/app/id1534587616 - Google Play: https://play.google.com/store/apps/details?id=com.wrenchway.insiders
About Our Host: Jay Goninen Co- Founder &President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Lindsey Trent Business and Customer Development Manager, Ryder System, Inc. lindsey@nextgentrucking.org
Matt Kerhin, Technology & Engineering Teacher at Hartford Union High School, joins us to talk about the huge teacher shortage in technical education—from the impact of retiring teachers to training the next generation and the costs of retaining teachers.
Hiring High Performance People ft. Trip Bruce, Halmar Friesen Racing
19 Jan 2022
00:54:06
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Trip Bruce, General Manager, Halmar Friesen Racing as he shares with us amazing stories about his career and what he looks for when hiring top quality employees.
About Our Host: Jay Goninen Co- Founder & President, WrenchWay jayg@wrenchway.com | 608.716.2122
About Our Guest: Trip Bruce General Manager, Halmar Friesen Racing trip@halmarfriesenracing.com
WrenchWay Resources:
For Technicians & Students
Compare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.
Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.
For Shops & Dealerships
Hire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships.
For Auto, Diesel, & CTE Instructors:
Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.
The Evolution of Automotive Service ft. Joel Milne, RepairSmith
12 Jan 2022
00:52:40
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are looking into the future of the automotive industry. We are joined by Joel Milne, Chief Executive Officer, RepairSmith to discuss what we can expect from the automotive industry, how we can execute these changes, and the next generation of automotive technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play:
The Power of Social Media ft. Dan Beakey, Colonial South Chrysler Jeep Dodge Ram
05 Jan 2022
00:56:18
Like the Beyond the Wrench podcast? Be sure to follow & rate us — whether on Apple Podcasts, Google Podcast, YouTube, or wherever you get your podcasts!
In this week’s episode of Beyond the Wrench, we are joined by Dan Beakey, Service Manager, Colonial South Chrysler Jeep Dodge Ram to discuss how you can use social media to show what makes your shop different. We discuss the importance of identifying what makes you unique and how that can give you a major advantage when hiring technicians.
Resources:
Download the free WrenchWay app in the App Store or on Google Play: