Explorez tous les épisodes du podcast Behind the Meter: An MPSC Podcast

In this episode of Behind the Meter: an MPSC Podcast, we’re shining a light on a growing threat to Michigan energy customers—utility scams. From phone calls demanding immediate payment to imposters showing up at your door, scammers are using increasingly sophisticated tactics to trick consumers out of their money and personal information.

We’re joined by Monica Martinez, a nationally recognized expert in utility scams and consumer protection, who shares the latest trends, red flags to watch for, and what you can do to stay safe. Also returning to the show is Dan Scripps, Chair of the Michigan Public Service Commission, who offers insights into the Commission’s role in protecting customers and working with utilities to raise awareness and prevent fraud.

If you’ve ever wondered how to tell a real utility notice from a scam—or what to do if you’re targeted—this episode is packed with practical tips and resources to help you stay informed and protected.

Propane Resources:

Utilities United Against Scams: https://www.utilitiesunited.org/

Federal Trade Commission: https://consumer.ftc.gov/articles/scammers-pretend-be-your-utility-company

MPSC Utility Scam Detector: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/spotlight/Utility_Scam_Alert_Detector.pdf?rev=c9fbbc31206f425f8c77d460f29f4142

MPSC How to Protect Yourself Against Utility Scams: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/consumer/info/tips/Protect_yourself_against_utility_scams.pdf?rev=fb7b4e1be1494abd941cce4f7a19316f

MI Attorney General: https://www.michigan.gov/consumerprotection/protect-yourself/consumer-alerts/scams/utility-imposter-scams

In this episode of Behind the Meter: an MPSC Podcast, we’re taking a closer look at propane—an essential energy source for thousands of Michigan homes, farms, and businesses. With winter always on the horizon in a state like ours, ensuring a steady, affordable propane supply is critical.

We’re joined by Andrew Vanderboegh, Chairman of the Michigan Propane Commission, who shares insights on how propane is stored, distributed, and priced across the state. We’ll also hear from Alex Morese, Manager of the Energy Security Section at the Michigan Public Service Commission, who explains the role of the MPSC in monitoring propane readiness and coordinating emergency response during supply disruptions.

Whether you rely on propane or are simply interested in how Michigan ensures energy resilience, this episode covers what you need to know to stay informed—and stay warm.

Propane Resources:

Pre-plan for heating season: www.heatingmyhome.org

Michigan Propane Gas Association: www.mipga.org

Michigan Propane Commission Rebates: https://mipropanerebates.com/

Michigan seasonal energy appraisals: https://www.michigan.gov/mpsc/regulatory/reports/other

U.S. Energy Information Administration: www.eia.gov

MPSC Propane & Petroleum: https://www.michigan.gov/mpsc/consumer/petroleum

Selecting a propane provider: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/consumer/info/tips/mpsc-selecting-propane.pdf?rev=cb32479317744c7ca8a34b27278326e3&hash=7A31A4DBD8F13ACCB02083CAE883C83B

In this episode of Behind the Meter, we explore how the state prepares for, responds to, and recovers from widespread power outages caused by storms, wind, and ice.

Host Mike Byrne is joined by two experts from the Michigan Public Service Commission: Julie Baldwin, Manager of the Energy Operations Division, and Julie Ginevan, Energy Emergency Planning Specialist in the Energy Security Section. Together, they break down how utilities plan for emergencies, the protocols followed during major outage events, and the role of the MPSC in ensuring a safe, reliable, and resilient energy system. Listeners will gain insight into the behind-the-scenes coordination that happens before, during, and after a weather disaster, and what’s being done to improve Michigan’s response and recovery in the face of a changing climate.

Severe Weather Resources:

Preparing for an Emergency: https://www.michigan.gov/mpsc/consumer/emergency-preparedness

Preparing for and Responding to Power Outages: https://www.michigan.gov/mpsc/consumer/be-informed/preparing-for-and-responding-to-power-outages

Customer Outage History: https://www.michigan.gov/mpsc/consumer/electricity/customer-outage-history

Downed Power Line Safety: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/consumer/Storm-Power-Outage-Preparedness-Guide/Downed-Power-Line-Ssafety.jpg?rev=2dc5d9c760c1487da3c07691f20bbebf

Power Outage Credits: https://www.michigan.gov/mpsc/-/media/Project/Websites/mpsc/consumer/Storm-Power-Outage-Preparedness-Guide/Web_Power_Outage_Credit_Are_You_Eligible--3-22-23.pdf?rev=9003b70455e04b049143cbbd112fdd74

April is safe digging month and in this episode of Behind the Meter, we’re joined by special guest Dave Chislea, the Director of the Gas Safety & Operations Division at the MPSC, to dig into a critical safety topic—how to safely excavate in and around your home without damaging buried utility lines. Whether you're planting a tree, installing a fence, or tackling a backyard renovation, it's essential to know what's underground before you break ground. Dave shares expert insight on the importance of calling 811 before you dig, the potential dangers of striking underground utilities, and the steps every homeowner should take to ensure a safe and legal dig. Tune in to learn how a simple call can prevent costly damage, serious injury, and service outages.

Safe digging resources:

Contact Miss Dig by dialing 8-1-1 or online at www.missdig811.org

MPSC’s Safe Digging webpage

In the third episode of Behind the Meter, all three commissioners will join us as we dive into the complex and critical process of rate cases, where utilities propose changes to their rates. Commissioners will answer questions about the process of a rate case, how often a utility can apply for a rate increase and what factors commissioners consider when making a decision. 

To make a comment on a rate case, please go to the MPSC's Get Involved page. 

Other resources about rate cases:

Ratemaking

The Rate Case: How Utility Rates are Set

Issue Brief: Rate Case

In this episode of Behind the Meter: An MPSC Podcast, we explore the wide range of utilities regulated by the Michigan Public Service Commission (MPSC). From electricity and natural gas to telecommunications, the MPSC plays a crucial role in ensuring reliable and affordable services for Michigan Residents. Special guest Paul Proudfoot, the longest serving employee at the MPSC, joins us to share his deep expertise and insights into the commission's regulatory work. 

In this inaugural episode of Behind the Meter: An MPSC Podcast, we sit down with all three commissioners at the Michigan Public Service Commission (MPSC) to learn about their personal journeys to becoming commissioners. We also dive into the MPSC's responsibilities, exploring how the commission regulates and supports essential services that impact the daily lives of Michigan residents.