Explorez tous les épisodes du podcast Atomic Conversations
| Titre | Date | Durée | |
|---|---|---|---|
| Joshua Nelson, Director of Tech Experience | On transforming legacy systems to ESM for maximum ROI | 23 Jun 2025 | 00:11:17 | |
In this episode of Atomic Conversations, Joshua Nelson, Director of Technology Experience at Power Design Inc., sits down with Vijay Rayapati, CEO of Atomicwork, to discuss why AI is far from a passing trend — it’s the future of enterprise service. Joshua shares his insights on how AI is driving a new era of experience management, reshaping how organizations approach IT support, and elevating employee experiences across the board. The conversation also unpacks the critical shift from traditional ITSM to Enterprise Service Management, and what it takes for forward-thinking companies to stay competitive in an AI-first world. From strategy to implementation, this episode is a must-listen for tech leaders looking to harness AI to drive meaningful transformation at scale. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Karl Mosgofian, former CIO of Gainsight | The rise of AI, startup life, and the future of IT | 12 Jun 2025 | 01:02:37 | |
In this episode of Atomic Conversations, we sit down with Karl Mosgofian, former CIO at Gainsight, to trace his journey from a hands-on technologist during the dot-com boom to a startup-savvy strategic advisor in today’s AI-first world. Karl reflects on how the role of IT has evolved over the decades and shares battle-tested advice for navigating the shift from operational IT to business strategy. From the mindset required to thrive in IT leadership to the critical importance of founder–CIO alignment, this episode is packed with insights for anyone building for — or as — a CIO. You’ll also hear Karl’s take on how AI is shaping the next era of service management, and why understanding executive-level decision-making is essential for any startup looking to make a meaningful impact in the enterprise space. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Daniel Breston, Former CIO and IT veteran | Building a Healthier IT Culture | 29 Jul 2024 | 00:44:05 | |
Sajeesh Sahadevan, our Community Lead at Atomicwork, speaks with Daniel Breston, a retired IT veteran, former CIO, and a passionate advocate for removing the stigma around mental health in IT. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Mark Gill, Senior Director of Applications at Zuora | Revolutionizing IT with Generative AI | 22 Jul 2024 | 00:45:00 | |
This week, we have a special episode. Lenin Gali, our Chief Business Officer at Atomicwork, is talking to Mark Gill, Senior Director of Applications at Zuora. Mark has had a storied IT career, with four years as IT Director at Micro Focus in Santa Clara. But that's not where he made his bones. He spent 24 years at HP, where he went from an IT Specialist to the Director of IT. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Tony North, Senior IT Manager | The Evolution of ITSM | 28 May 2024 | 00:53:50 | |
Tony North is the Senior Manager of IT Service at King County in Washington. Tony heads the team responsible for managing services across this entire government district. He's a service leader, agile program manager, speaker, and veteran, boasting 20 years of experience in service and support. Before taking on his current role, Tony was the Manager of Technical Support at Sinclair Digital and the Senior Manager of ITSM at Seattle Genetics. With over 18 years of experience leading teams, Tony is always exploring new ideas, tools, and techniques. He's also a frequent volunteer, organizer, and celebrated host at HDI events, where he takes the time and effort to get the community involved and energized. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Aysha Khan, CIO and CISO of Treasure Data | On navigating IT, security, and leadership | 24 May 2024 | 00:30:32 | |
Ayesha Khan is the CIO and CISO of Treasure Data, a cloud-based analytics platform for data management. She has over 20 years of experience managing IT and security at Fortune 500 companies. She has also successfully built and led Technology, Security, Compliance, Risk, and Ops functions from scratch. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Nipun Soni | How a CIO (who's also the CFO and CHRO) thinks | 25 Apr 2024 | 00:35:54 | |
Nipun Soni is the CFO at Picarro, an environmental services company based in California. We are delighted to be bringing you this conversation. Enjoy. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Charles Araujo | Pragmatic strategies for AI in IT | 26 Feb 2024 | 00:42:33 | |
Charlie is an IT veteran who has written three books and hundreds of articles on technology. He published The Digital Experience Report, and founded and writes for The Institute for Digital Transformation. Before becoming an analyst, Charlie ran technical ops for a billion-dollar healthcare org. He has also run large-scale technology and digital transformation programs as a consultant. If you get past his accomplishments and sit down to chat with him, you’ll soon find that he has a grounded first-principles perspective on pretty much everything. He’s not afraid to question conventional wisdom and he has a particular aversion against overcomplicating things. He also has a wealth of knowledge and uses tons of anecdotes to illustrate his points. So, when he agreed to join us for an episode of Atomic Conversations, we knew it was going to be real talk. Enjoy! Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Stephanie Denino | How HR, IT, CX, and business leadership shape EX | 20 Sep 2023 | 00:32:46 | |
Stephanie Denino is the Director of Applied EX practice at TI People – an employee experience consultancy (EX). Stephanie works with leaders who are eager to shape and apply the practices that will allow them to systemically improve experiences for and with their people. Follow Stephanie here: Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Yvonne Tan | On scaling emotionally intelligent leaders | 24 Aug 2023 | 00:39:15 | |
Yvonne Tan is the Chief People Officer of Dentsu South East Asia. She is a richly experienced HR leader with long stints at organizations including UBS, mining giant BHP, PwC, and Dentsu. Though Yvonne has worked in every aspect of modern HR, we wanted specifically to speak to her about something she is personally invested in - scaling emotionally intelligent leaders. We also spoke about organizational values, culture, and employee engagement. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Amarnath Gattu | Digital transformation's impact on employee experience | 29 Jun 2023 | 00:28:57 | |
Amarnath is a seasoned IT leader, with over 14 years of experience in support and delivery. With a strong focus on customer service and customer satisfaction, he has led IT teams in companies like ValueLabs, before becoming the Director of IMS at HighRadius. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Suzanne Lucas | On the opportunities and limitations of HR technology | 06 Jun 2023 | 00:43:44 | |
Suzanne Lucas is a writer and consultant, best known by the moniker, Evil HR Lady. She has over 20 years of experience in HR, working for companies like Marriott, IBM, and Sun Microsystems. Suzanne began her career as a recruiter but quickly moved into other areas including training, employee relations, and performance management. In 2005, she started writing a blog called Evil HR Lady, where she shared her insights and advice on various HR-related topics. The blog quickly gained a following, and has since been featured in The Wall Street Journal, New York Times, and Forbes. As a consultant, Suzanne works with companies to help improve their HR practices and develop strategies for managing their workforce. Her areas of expertise include employee engagement, performance management, and leadership development. Known for her no-nonsense approach and her willingness to challenge traditional practices, Suzanne is highly respected in the HR community and is considered a thought leader. In this episode, she talks about what has changed in HR in the last few years, how technology and AI will play a pivotal role in augmenting HR, and how HR professionals can adapt themselves and their organizations for the new world. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Karthik Chakkarapani, CIO of Zuora | Driving AI-powered workplace transformation | 11 Jun 2025 | 00:38:14 | |
In this episode of Atomic Conversations, Karthik Chakkarapani, SVP and CIO at Zuora, joins us to unpack what it truly means to transform the modern workplace experience — and how AI can play a pivotal role in that journey. In conversation with Team Atomicwork, Karthik shares how Zuora crafted a digital workplace strategy rooted in employee-centric design, a clear vision, and the power of AI. From understanding employee needs to selecting the right technology partner, this episode offers a practical guide for IT leaders looking to drive meaningful change. You'll also hear how the Atomicwork–Zuora partnership led to the creation of Agent Zoe, an AI-powered employee support agent that enables instant access to IT, HR, Finance, and Workplace services — all within Slack. Whether you’re just getting started or looking to evolve your existing initiatives, Karthik's perspective will help you think about workplace transformation as a strategic, measurable driver of business outcomes. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Sidu Ponnappa | Employee experience is an engineering problem | 08 May 2023 | 00:30:44 | |
Sidu Ponnappa is an entrepreneur, technologist, and investor. In 2015, his startup C42 Engineering was acquired by the Indonesian behemoth Gojek. At Gojek, Sidu served on the Board of Directors and held several roles including Managing Director at Gojek India, and later served as SVP of Internal Products globally. Ponnappa has spoken at various tech conferences, including AWS re:Invent and Google Cloud Summit, and is also an active angel investor, with a portfolio that includes companies such as Razorpay, Hasura, and Belong. He is at work building his next startup, which is currently in stealth mode. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Trish McFarlane | Where are the new innovations in HR Tech? | 28 Mar 2023 | 00:24:06 | |
Trish is the CEO and Principal Analyst for H3 HR Advisors, a renowned HR consultancy. She is a seasoned HR executive, and specializes in technology selection and implementation for organizations since the last 20 years. Naturally, she was the perfect guest for our episode on HR tech. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Alan Berkson | On IT's role in employee experience | 15 Mar 2023 | 00:25:18 | |
Alan has over 3 decades of rich experience in IT development and service management. In fact, he is a pioneer in the Managed Service Provider space. Naturally, he was the perfect choice as our first guest to know employee experience from an IT lens. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Dave Ulrich | On reinventing HR for the modern workplace | 22 Feb 2023 | 00:31:00 | |
Ranked as the #1 management guru by Business Week, profiled by Fast Company as one of the world’s top 10 creative people in business, and a top 5 coach in Forbes, Dave Ulrich is famously known as 'The Father of Modern HR'. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Sangeeta Roy, VP of Digital Work Experience at Zuora | Agentic AI and the evolving nature of ITSM | 09 Jun 2025 | 00:31:00 | |
In this exclusive episode of Atomic Conversations, Sangeeta Roy, VP of Digital Work Experience at Zuora, joins Lenin Gali, Chief Business Officer at Atomicwork, to explore how AI is reshaping enterprise operations from the inside out. Together, they unpack the rise of agentic AI and its transformative potential in moving organizations beyond traditional automation toward intelligent, anticipatory service management. From streamlining IT workflows to enhancing enterprise agility, their conversation highlights the strategic shifts required to stay ahead in the AI era. As Zuora partners with Atomicwork, Sangeeta also shares how this collaboration is enabling AI-driven ITSM to unlock new levels of productivity, efficiency, and decision-making for enterprises navigating rapid digital change. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Mark Settle, former CIO of Okta and BMC | The evolution of IT and ITSM | 20 Feb 2025 | 01:04:23 | |
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to Mark Settle, a distinguished seven-time CIO and influential ITSM thought leader. His journey in IT leadership is marked by his contributions as an author of two groundbreaking books: "Truth from the Trenches: A Practical Guide to the Art of IT Management" and "Truth from the Valley: A Practical Primer on IT Management for the Next Decade." (We actually have them in office!) These works have become essential reading for IT leaders navigating the complexities of modern technology management. Listeners will gain unique insights into practical approaches to IT leadership, digital transformation strategies, and the future of IT service management from someone who has been at the forefront of industry evolution. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Abhinav Dhar, Former Global CIO and EVP of TransUnion | Building world class IT teams | 31 Dec 2024 | 01:15:04 | |
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to former Global CIO and EVP of TransUnion Abhinav Dhar. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Chad Ghosn, CIO and CTO of Ammex Corp | Fom the Air Force to Enterprise IT | 20 Nov 2024 | 01:14:40 | |
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, speaks to CIO of Ammex Corp and Atomicwork customer, Chad Ghosn. This is a unique episode in that for the first time ever, we have an Atomicwork customer on the podcast, talking about the product. You can follow Chad and Lenin here: Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Doug Tedder, ITSM veteran | Going from ITSM to ESM in an AI-powered World | 18 Nov 2024 | 00:42:23 | |
In this episode of Atomic Conversations, Sajeesh Sahadevan, head of community and thought leadership at Atomicwork, talks to ITSM veteran Doug Tedder. Doug and Sajeesh spoke about how IT organisations need to approach ESM and how AI can help organisations leapfrog into enabling service management across the business. They discussed common misconceptions around ESM and boiled it down to first principles. They also covered how AI was going to be a game-changer for ESM implementation.
Our website - https://www.atomicwork.com/ Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| Sangeeta Bavi, Executive Director at Microsoft | How Microsoft is enabling startups for an AI-first future | 07 Oct 2024 | 00:29:58 | |
In this special episode of Atomic Conversations, Vijay Rayapati, CEO of Atomicwork, is speaking to Sangeeta Bavi, Executive Director of the Digital Natives program at Microsoft.
This conversation can also be viewed as a video on the Atomicwork YouTube channel - https://youtu.be/M2JyaRNV_CE. You can follow Sangeeta and Vijay here:
Website- https://www.atomicwork.com/ Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||
| David Williamson, CIO of Abzena | The growing importance of IT leadership in organisations | 07 Aug 2024 | 00:42:37 | |
In this episode of Atomic Conversations, Lenin Gali, Chief Business Officer at Atomicwork, is speaking to David Williamson, CIO of Abzena, a leading life sciences company based in San Diego. Atomic Conversations is brought to you by Team Atomicwork, where we are building the agentic service management platform of the future. Every fortnight, we will be speaking to some of the sharpest minds in IT to figure out how they are taking service management to the next level. | |||