AlteaTalks – Détails, épisodes et analyse

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AlteaTalks

Altea Insurance

Business & Entrepreneuriat

Forme & Santé

Fréquence : 1 épisode/23j. Total Éps: 30

Welcome to AlteaTalks, your source for insightful discussions on the latest UK health and social care developments. With over 30 years of frontline experience in healthcare insurance litigation, Will Marshall, Altea’s Head of Legal and Risk Management, leverages his extensive knowledge to engage in deep conversations with leading health and care professionals, regulators, and legal experts. Join Will and guests as they get to the heart of the hottest topics affecting the UK's health and social care sectors today. AlteaTalks – where knowledge meets conversation. If you’d like to talk to Will and the team at Altea about any of the topics or how we might be able to support your business, send us an email at hello@alteainsurance.com

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S1 E14 The Vital Signs of Good Governance

Saison 1 · Épisode 14

mercredi 13 novembre 2024 • Durée 32:01

In this episode, we explore the key principles and practices that together make up the foundations of good clinical governance. We are joined by Josie Winter, Clinical Programme Director at Advanced Clinical Solutions, to discuss the key pillars of clinical governance – described by Josie as “the backbone to any high reliability health care organisation”. These are the fundamentals that apply to every health and care setting, including evidence-based care, effective risk management, and workforce development. Josie emphasises proactive approaches and continuous improvement for maintaining high-quality healthcare across diverse settings.

Resources:

Altea Insurance https://www.alteainsurance.com/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Josie Winter and Will Marshall and do not necessarily represent the views of Advanced Clinical Solutions Ltd or Altea insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

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S1 E12 Part 2 All in the mind: A leading practitioner’s take on modern psychiatric practice

Saison 1 · Épisode 12

mardi 29 octobre 2024 • Durée 30:47

Join us for the second part of our fascinating discussion with distinguished consultant psychiatrist, Dr Alice Ashby. In this episode, Dr Ashby discusses her groundbreaking work in maternal mental health. She shares her valuable insights into key risk management challenges affecting the practice of modern day psychiatry, including patient confidentiality, capacity and obtaining informed consent, and she recounts her extraordinary professional experiences as a long-standing member of the onsite psychiatric medical team at Glastonbury festival.

Resources:

Altea Insurance https://www.alteainsurance.com/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Dr. Alice Ashby and Will Marshall and do not necessarily represent the views of London Psychiatry Clinic or Altea Insurance. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

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S1 E5 Trends in Nursing and Care Home Indemnity Insurance Claims

Saison 1 · Épisode 5

lundi 29 avril 2024 • Durée 34:47

What are the main trends shaping the legal battlegrounds for these institutions entrusted with our most vulnerable? From medication dispensing issues to negligent care and rising violence, Lisa provides invaluable insights into the challenges faced by the sector, shedding light on staffing struggles, regulatory hurdles, and the crucial role of comprehensive insurance coverage.

Timestamps

- From medication dispensing challenges to negligent care, what are the pressing trends in malpractice claims for care homes and nursing homes? (00:02:34) - The ongoing impacts and lasting effects of the pandemic (00:06:54) - Exploring the current status of Covid-related legal cases against care homes (00:09:16) - Violence, substance abuse, neglect – what’s behind the notable increase in cases involving these distressing occurrences? (00:11:28) - Staffing challenges and strategies for attracting and retaining qualified care staff (00:15:56) - Strategies for small care homes without specialised HR teams to navigate potential claims (00:22:11) -Benefits of comprehensive insurance coverage and the importance of obtaining formal legal advice to support staff facing inquests or regulatory tribunals (00:27:24)

Resources:

- Altea Insurance https://www.alteainsurance.com/

- Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Lisa Heathcote or DWF Group for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

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S1 E4 Navigating the pitfalls of online reputation management

Saison 1 · Épisode 4

lundi 15 avril 2024 • Durée 45:46

If you're running an aesthetic healthcare business, receiving a negative online review is never ideal, and a knee-jerk response could lead to significant legal and reputational repercussions. In this episode, Joanne Staphnill, Consultant Solicitor at Keystone Law, who regularly defends professionals against negligence claims, discusses the nuances of managing online reviews in the aesthetic sector. Joanne and Will also explore managing patient consent for online testimonials, ethical considerations and the potential PR and legal pitfalls in pursuing a positive review.

Time stamps:

- Why online reviews, social media and digital chat rooms have become an integral part of the overall customer experience and what this means for professionals and businesses (00:03:15) - Balancing patients sharing online the results of their procedure with ensuring patient confidentiality (00:05:29) - Digital reviews are here to stay – are they a hindrance or a help? (00:08:13) - Ethical considerations for professionals seeking positive patient feedback (00:10:33) - Legal risks involved in boosting professional profiles via positive reviews online and corresponding protective measures (00:15:08) - Handling negative online reviews (00:22:32) - Signs in negative feedback that might give rise to an insurance claim (00:28:28) - What legal action is available to professionals who receive unwarranted publicity (00:33:06) - Juggling the ease and informality of messaging services with associated risks (00:37:17)

Resources:

- Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Joanne Staphnill or Keystone Law for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

S1 E3 Gearing up for change: how the non-surgical Aesthetics Industry is preparing for regulation

Saison 1 · Épisode 3

jeudi 4 avril 2024 • Durée 44:19

In this episode, Will Marshall is joined by Dr. Catherine Fairris, Director of the Wessex Skin Clinic, Aesthetic Medicine veteran, and President of the British College of Aesthetic Medicine (BCAM). They discuss how the new licensing scheme is taking shape and the challenges faced by policy makers and stakeholders alike in keeping pace with this moving target. Dr. Catherine Fairris and Will also delve into other trends affecting the sector, including the widespread use of unregulated products and the growing phenomenon of cosmetic tourism.

Time stamps:

- From the seizure of fake Ozempic pens to the use of non-surgical fillers as an alternative to BBL procedures, there's a lot happening in the non-surgical aesthetic sector (00:02:36) - Establishing a legislative framework for appropriate training and standards for all non-surgical cosmetic practitioners (00:06:38) - How can a regulatory framework keep pace with such a dynamic and evolving sector (00:10:11) - Implications for the sector around the government's proposal to extend CQC oversight to higher risk aesthetic procedures (00:13:15) - Will the proposed traffic light system effectively address the diverse risks associated with the wide array of aesthetic treatments available? (00:17:03) - Evolution of the licensing framework (00:27:8) - Marketing, distribution and accessibility of unregulated cosmetic products (00:29:10) - Growth of social media and the regulation of content in advertising (00:34:00) - Cosmetic tourism and the duty of care when something goes wrong (00:36:58)

Resources:

- Altea Insurance https://www.alteainsurance.com/ - Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea, Dr Catherine Fairiss, the Wessex Skin Clinic and the British College of Aesthetic Medicine for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

S1 E2 Preserving Trust: the patient safety podcast

Saison 1 · Épisode 2

lundi 18 mars 2024 • Durée 33:11

Despite the best efforts of clinicians, managers, patient representatives, policy makers and regulators, concern about progress in improving patient safety in the UK continues to dominate the headlines. Why is patient safety proving such a hard nut to crack?

In this episode, Will is joined by Caroline White, Executive Director of Healthcare at Candere Consulting and an expert in healthcare risk management and integrated governance, to discuss how healthcare organisations can maximise learning opportunities from clinical incident investigations to achieve meaningful change to drive improvements in patient safety.

Time stamps:

- The importance of transparent accountability in healthcare amidst organisational challenges (00:04:07)

- The quality of investigations into adverse incidents (00:09:02)

- Addressing the introduction of PSIRF in relation to independent sector providers who are caring for NHS patients (00:14:50)

- Taking steps to better understand complaint causes and driving improvements (00:20:41)

- Making accountability clear and the Duty of Candour (00:24:38)

- Why is this a problem that simply refuses to go away (00:28:09)

Resources:

Altea Insurance https://www.alteainsurance.com/
Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only, for practitioners in the UK. It is not intended as legal advice and no responsibility can be accepted by Altea Insurance or Candere Consulting for any reliance placed upon it. Independent legal advice should always be obtained before applying any information to particular circumstances.

S1 E1 Defusing the Minefield of Informed Consent

Saison 1 · Épisode 1

vendredi 1 mars 2024 • Durée 40:07

Obtaining informed consent is a fundamental part of every health and care professional’s job and integral to every service user’s treatment experience. But although this process goes to the very heart of clinical practice, it has become something of a legal and clinical minefield in recent years, for practitioners and patients alike.

In this opening episode of AlteaTalks, Will is joined by Vicki Swanton, Head of Healthcare Global Risks at DWF, and widely acknowledged as one of the UK’s leading healthcare lawyers, to unpick the challenges surrounding informed consent and to provide key tips to guide practitioners through this crucial aspect of patient care.

Time Stamps:

- Why consent is important in the medico-legal world (00:03:22)

- An overview of the current legal framework that governs consent (00:06:04)

- Different approaches to tailoring advice, presenting risks and options to patients (00:12:05)

- What questions a healthcare professional should ask their patient to obtain properly informed consent (00:18:52)

- The importance of managing patients' expectations (00:21:21)

- What a healthcare professional can do to best evidence that the consent has been provided (00:28:50)

- Addressing allegations on consent failure (00:35:42)

- The impact of The Mulloch case on consent allegations (00:37:08)

Resources:
- Altea Insurance https://www.alteainsurance.com/
- Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/
- DWF Group - Connect with Vicki Swanton

S1 E13 Not fit for purpose? CQC's Assessment Framework Under the Microscope

Saison 1 · Épisode 13

jeudi 10 octobre 2024 • Durée 46:01

In this week’s episode we are joined by Carlton Sadler, a top healthcare regulatory lawyer, to help guide us through the complexities of CQC's faltering Single Assessment Framework. Join us as we discuss what the future now holds for SAF amidst the continuing fall-out from the highly critical interim Dash report. As we await publication of the final report later this month, Carlton shares his unique perspectives and insights into the trials and tribulations faced by England’s principal health and care regulator as it seeks to address the operational hiccups, tech troubles, inconsistent rating methodologies and erosion of trust that were highlighted in Dr Penny Dash’s stinging interim report.

Resources:

Altea Insurance https://www.alteainsurance.com/
Follow us on LinkedIn https://www.linkedin.com/company/altea-insurance/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Carlton Sadler and Will Marshall and do not necessarily represent the views of Bevan Brittan or Altea Insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

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S1 E12 Part 1 All in the mind: A leading practitioner’s take on modern psychiatric practice

Saison 1 · Épisode 12

mercredi 25 septembre 2024 • Durée 39:55

In Part 1 of this two-part series, Dr Alice Ashby, a Consultant Psychiatrist and Associate Medical Director at the London Psychiatry Clinic, discusses her expertise in liaison psychiatry and remote treatment. She provides her views on the explosive increase in ADHD diagnoses and discusses the close association between mental and physical health, and the implications of this mind-body connection for treatment and claims. This episode sets the stage for Part 2, in which we discuss some of the key risk management issues arising in mental health practice and much more!

Resources:

Altea Insurance https://www.alteainsurance.com/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Dr. Alice Ashby and Will Marshall and do not necessarily represent the views of London Psychiatry Clinic or Altea Insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

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S1 E11 Shifting Sands: A grand tour of Ireland's evolving medico-legal landscape

Saison 1 · Épisode 11

lundi 29 juillet 2024 • Durée 56:15

The medico-legal system in Ireland is battling to keep pace with a growing and evolving healthcare sector, as sweeping recent reforms drive changes to practice. In this episode Janet Keane, Clinical Negligence Director at DWF LLP Dublin, draws on her extensive experience in both defence and plaintiff roles to analyse the challenges faced by healthcare practitioners and their insurers seeking to navigate this dynamic environment.

Resources:

Altea Insurance https://www.alteainsurance.com/

*Disclaimer: The information contained in this podcast is not intended to represent a complete analysis of the topics presented and is provided for information purposes only. The views expressed are personal to Janet Keane and Will Marshall and do not necessarily represent the views of DWF LLP Dublin or Altea insurance Ltd. The content of this podcast is not intended as legal or specific risk or insurance advice and no responsibility can be accepted for any reliance placed upon it. Independent legal, risk or insurance advice should always be obtained before applying any information to particular circumstances.

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AlteaTalks – Détails, épisodes et analyse

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