Explorez tous les épisodes du podcast All Things Quality: An ASQ Podcast
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| From Firefighting to Fireproofing! - ATQ 37 | 15 Oct 2026 | 00:33:08 | |
Track: Quality Leadership | Topics: Enterprise Quality, Customer Trust, Predictive Quality, AI, Continuous Improvement ---------- What does it take to move quality from reactive problem-solving to proactive prevention? In this special episode of All Things Quality, we're joined by Marko Zgela, Director of Global Quality at Pentair, to discuss how organizations can strengthen customer trust, demonstrate business value, and make quality an enterprise-wide priority. Drawing on his experience supporting 40 manufacturing locations worldwide, Marko explores:
Discover practical insights for building a more proactive, connected, and resilient quality culture. ---------- Additional Resources | |||
| EMRs: Helping or Hurting Healthcare Quality? - ATQ 36 | 02 Oct 2026 | 00:27:47 | |
Track: Quality in Practice In this episode of All Things Quality, we talk with Taryn Shipley, founder of Lean HealthTech and ASQ Certified Six Sigma Black Belt, about how EMRs can help—or hurt—healthcare quality, safety and performance. Drawing on Taryn's recent Quality Progress article, we explore how EMR data can uncover workflow problems, why poorly designed systems contribute to clinician burnout, and how quality professionals can make technology work better for the people who depend on it. Taryn also shares practical insights on:
Plus, in Quality News You Can Use, we highlight ASQ's Healthcare Division Monthly Member Chats, a recent article on AI in healthcare, and the upcoming 2027 World Conference on Quality and Improvement. ----------Related Resources
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| Humanoid Robots & the Future of Quality - ATQ 35 | 18 Sep 2026 | 00:27:00 | |
Track: Thought Leadership Keywords: Humanoid Robotics, AI, Future of Work, Automation ----- Humanoid robots are moving from futuristic concept to real manufacturing conversations. Note: This episode was recorded live at ASQ’s World Conference on Quality & Improvement (WCQI), so you may hear a little conference-floor background noise along the way. We talk with Anitha Kapu, Director of Quality & Manufacturing at Amazon, about where humanoid robots fit today, where the hype may be getting ahead of reality, and what their growing presence could mean for quality professionals. We explore safety, reliability, workforce concerns, new skills for quality engineers, and the role quality teams may play in helping this technology move from concept to operational reality. Plus, Quality News You Can Use, featuring Ask Quincy, ISO 9001:2026, and The Quality Show. Resources & links:
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| Next-Gen Quality: A Preview of BosCon 2026 - ATQ 34 | 11 Sep 2026 | 00:10:54 | |
Track: Quality Community | Topics: Quality 4.0, Next-Gen Quality, Conferences, Professional Development In this short episode of All Things Quality, host Pablo Baez talks with Thomas Jones, conference chair for BosCon 2026, the ASQ Boston Section conference taking place November 5–6, 2026, at the Hilton Boston/Woburn. Thomas shares what BosCon is, what attendees can expect from this year’s theme — “Next-Gen Quality: Where Innovation Meets Assurance” — and how a focused regional event like BosCon offers a different experience from larger conferences like WCQI. This episode also includes ASQ News You Can Use, with updates on the upcoming ISO 9001 release, ASQ’s September Standards & Auditing Member Gift, and the final call for WCQI 2027 presenter submissions. --------- Resources and links: BosCon 2026 – ASQ Boston Section - Learn more about BosCon 2026, hosted by the ASQ Boston Section. ISO 9001 Revision Update – ISO/TC 176/SC 2 - Official updates on the upcoming ISO 9001 revision. ASQ Standards & Auditing Member Gift - Access ASQ’s September member resource collection on standards and auditing. WCQI 2027 Call for Proposals - Submit to present at WCQI 2027 before the deadline. ASQ Membership - Join ASQ for member discounts, resources, learning, and community access. All Things Quality Podcast - Listen, follow, and subscribe to ASQ’s official podcast. | |||
| Inside the ISO 9001:2026 Update - ATQ 33 | 01 Sep 2026 | 00:25:03 | |
Track: Quality in Practice | Topics: ISO 9001:2026, Quality management systems, Standards, ISO 9000, Quality culture, Risks and opportunities, Change management.--- ISO 9001:2026 is coming — but what’s actually changing, what’s staying the same, and how should quality professionals prepare without overreacting? In this episode of All Things Quality, we talk with Lisa Uhrig, ANSI lead US expert for the ISO 9001 revision and U.S. TAG voting member. Lisa explains how the revision process works, what consensus means, why some changes were made, and how organizations can avoid misinformation as the updated standard approaches. Lisa addresses key questions including:
Resources mentioned:
Help us spread the grow our podcast! -Subscribe to All Things Quality for more conversations on the tools, standards, trends and people shaping the future of quality. | |||
| Why Cyber Risk is Now a Quality Risk - ATQ 32 | 21 Aug 2026 | 00:23:11 | |
Track: Quality in Practice | Topics: Cybersecurity risk management; secure by design; KRIs; AI risk; vulnerability management ----- Cybersecurity is no longer just an IT issue. In this episode of All Things Quality, we talk with Jayet Moon and Jeet Shah, authors of Cybersecurity Risk Management, live at the ASQ's World Conference on Quality & Improvement, about how cyber risk connects to quality, compliance, operations, AI, supply chain risk, and product safety. They discuss secure-by-design thinking, foundational controls, KRIs, vulnerability management, and how quality professionals can partner with cybersecurity teams to build safer, more resilient systems. ------------------- Resources & Links
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| AI’s Missing Ingredient: Quality’s Role in AI Adoption - ATQ 31 | 14 Aug 2026 | 00:18:39 | |
Track: Quality in Practice | AI Adoption, ISO 42001, Quality Management, Q5.0 What’s missing from AI adoption? Natalia Brattan says the answer is You! 🎧 In this episode of All Things Quality, Natalia joins ATQ to talk about why Artificial Intelligence (AI) needs more than tools, prompts, and experimentation. From hallucinations and hidden failure costs to SPC, governance, ISO/IEC 42001, and human judgment, this conversation explores how quality professionals can help make AI adoption safer, more repeatable, and more valuable. This episode also includes Quality News You Can Use — a quick roundup of timely ASQ updates, resources, events, and member conversations to keep on your radar. 📚 Learn more -
🗞️ Quality News You Can Use Links
Follow, share, and subscribe to All Things Quality for more conversations on quality, innovation, standards, and the future of the profession. | |||
| What the 2026 IoE Benchmarking Report Revealed - ATQ 30 | 07 Aug 2026 | 00:27:56 | |
Track: Thought Leadership Topics: Quality Strategy; Benchmarking; Supplier Quality; Cost of Quality; KPI Alignment; AI and Digital Transformation In this episode of All Things Quality, we talk with Russ Snyder, Founder & Principal Consultant of 6 Sigma Supply Chain, about the 2026 ASQ/ASQE Insights on Excellence Benchmarking Highlights Report. Russ shares practical takeaways on supplier quality, cost of quality, AI and technology, KPI alignment, and how organizations can turn benchmarking insights into action. He also challenges quality professionals and business leaders to look beyond assumptions — especially when it comes to supplier issues — and use better data to connect quality work to business performance. Plus, Pablo shares a few quick ASQ updates, including the August Member Gift, an upcoming member benefit session on ASQ certifications, improvements to the ASQ Mobile App, and a free on-demand eQMS webinar that provides practical lessons on building a modern QMS roadmap. (0.1 RUs) Resource links
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| AI in Healthcare, Part 2: Building Trust and Using It Responsibly - ATQ 29 | 24 Jul 2026 | 00:16:32 | |
Track: Quality in Practice Topics: Responsible AI, Healthcare Quality, Human-Centered Care Neha Chowrasia returns to All Things Quality to take the conversation about AI in healthcare from principles to practice. We explore human oversight, workflow integration, trust, ethical implementation, future-ready skills, and how healthcare organizations can embrace AI without losing sight of patients and people. Related resources:
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| Who Ensures AI Data Center Quality? - ATQ 28 | 17 Jul 2026 | 00:33:55 | |
Track: Thought Leadership Topics: Data center quality, AI infrastructure, standards, future of quality In this episode of All Things Quality, Pablo Baez talks with Govind Ramu, Senior Technical Program Manager for AI Infrastructure Quality at Google, about the emerging field of data center quality, the role of DCE 9000, and why quality professionals should pay attention to the infrastructure powering the AI era. Key takeaways:
This episode also includes quick ASQ updates on Quality Progress, the 2026 ASQE Insights on Excellence Report, the July Member Gift on applying AI in quality, recent Quality Press titles, and recent ATQ episodes listeners may have missed. Resources mentioned:
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| When AI Enters the QMS: Auditing Guidance - ATQ 27 | 01 Jul 2026 | 00:09:32 | |
Track: Technical Corner If AI helped write the CAPA, summarize the audit evidence, or suggest a root cause… what should the auditor ask next? In this AI-assisted episode of All Things Quality, we explore how AI is showing up in quality management systems — and how auditors can respond without losing sight of the fundamentals. From data and risk to evidence, controls, and human oversight, this episode walks through practical questions every quality professional should keep in mind when AI enters the QMS. Follow the links below to learn more about this topic:
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| Agentic AI, Automation, & the Future of Quality 4.0 in Healthcare with Darshi Bassi - ATQ 26 | 17 Jun 2026 | 00:32:31 | |
Track: Thought Leadership In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare. Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automation, and classic quality tools can help organizations improve — when they are used with purpose, discipline, and a clear focus on people and outcomes. Also included is our “Quality News You Can Use” segment featuring ASQ updates, member resources, upcoming events, certification support, and more. Featured Links and Resources:
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| The Real Cost of Quality - Recorded Live at WCQI - ATQ 25 | 03 Jun 2026 | 00:31:15 | |
Recorded live at WCQI, Doug Wood and W. Frazier Pruitt — coauthors of Principles of Quality Costs, Fifth Edition — join All Things Quality to discuss the hidden costs organizations often miss, and why the future of quality depends on fundamentals, communication, business fluency, and people. More resources: | |||
| Quality 5.0 and the Future of Human-Centric Excellence - ATQ 24 | 15 May 2026 | 00:27:04 | |
Before WCQI 2026, I spoke with Seetharam “Ram” Kandarpa, Founder and Director of Shaarkview Consultancy, ASQ ConnEx Expert, and ASQ volunteer leader, about where quality is headed next. We discuss his journey into quality, current challenges in the field, what Quality 5.0 means in practical terms, balancing technology with human judgment, and advice for quality professionals looking to grow in a changing landscape. Listen now, share with a fellow quality professional, and follow All Things Quality for more conversations shaping the future of quality. More resources:
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| AI, Empathy, and the Future of Care - Neha Chowrasia- ATQ 23 | 06 May 2026 | 00:22:30 | |
In this episode of All Things Quality, we talk with Neha Chowrasia about AI in healthcare and why the future is not human vs. machine, but both working together. We explore where AI is improving quality, safety, and efficiency, and why empathy, judgment, and human-centered care still matter most. Based on Neha’s Quality Progress article, “Hand in Hand.” More resources:
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| When Your Process Meets Reality - Andrea Baker, HOP Mentor - ATQ 22 | 24 Apr 2026 | 00:21:19 | |
What happens when the procedure looks right on paper, but real work tells a different story? In this episode of All Things Quality, I’m joined by Andrea Baker, The HOP Mentor, for a practical conversation on Human and Organizational Performance (HOP) and what quality leaders can learn from the human side of work. We get into how Andrea found her way into HOP, why safety and quality are more connected than many people realize, and how leaders can move from blame-based reactions to better learning. We also talk about procedure drift, person vs. system thinking, culture change, and where AI and technology can help—or hurt—when organizations are trying to understand how work really gets done. More resources: | |||
| The Next Era of Quality: A 5 Dimensional Model with Danny Even Chen - ATQ 21 | 08 Apr 2026 | 00:19:36 | |
What does the next era of quality look like? In this episode of All Things Quality, Danny Even Chen joins us to explore how AI, digitization, and changing expectations are reshaping the future of quality. He also shares the framework he proposes for this next era: a five-dimensional view of quality that expands beyond product and service to include solution, knowledge, and experience.
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| RCA: Solving the Problem for Good + ASQ Updates! - ATQ 20 | 25 Mar 2026 | 00:10:45 | |
In this episode, we introduce the basics of root cause analysis and walk through several essential RCA tools used to uncover the real causes behind problems. A practical overview for quality professionals looking to strengthen problem solving and continuous improvement. Plus, we share a few ASQ updates to keep you in the loop. ASQ Updates -
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| Secrets of Successful QMS Auditing - ATQ 19 | 11 Mar 2026 | 00:29:49 | |
In this episode, experienced auditor, trainer, and active ASQ leader, Susan Gorveatte reframes auditing as a journey—one that requires preparation, objectivity, communication skills, and a commitment to comparing evidence to criteria without opinion. She explains the importance of balancing interviews, observation, and records review, building strong rapport from the start, and recognizing positive findings—not just nonconformities.
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| PDCA in the Age of AI: Why This Fundamental Cycle Still Matters - ATQ 18 | 25 Feb 2026 | 00:08:21 | |
In this AI-generated episode of All Things Quality, we revisit PDCA’s origins, explore why it remains one of the most powerful tools in quality management, and examine how emerging technologies — including AI, automation, and real-time analytics — are strengthening rather than replacing this disciplined approach. You’ll also hear practical insights, historical context, and a few “Did you know?” facts that may change how you think about this deceptively simple cycle. Whether you're leading Lean initiatives, applying Six Sigma methods, or navigating digital transformation, PDCA remains the backbone of meaningful improvement. More resources: | |||
| Making Audit Readiness Just Another Tuesday - ATQ 17 | 21 Jan 2026 | 00:05:44 | |
Audits don’t have to feel like emergencies. In this quick tips episode titled Making Audit Readiness Just Another Tuesday, we explore how organizations move beyond last-minute audit prep by building audit readiness into everyday work. Drawing from Quality Progress expert insights, we look at practical ways to strengthen internal audit programs, engage leadership, empower supervisors, and use continual improvement to make compliance routine rather than reactive. If you want audits to feel predictable, manageable, and part of normal operations, this episode is for you. Resources to learn more:
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| From Chaos to Clarity: Total Digital Transformation with Thomas Jones - ATQ 16 | 07 Jan 2026 | 00:39:49 | |
You don’t need a seven-figure budget to unlock digital transformation. We discuss the three pillars (People–Process–Technology), why a data strategy matters more than dashboards, and how teams can move from reactive firefighting to predictive decisions powered by real-time insight. To learn more:
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| LSSC & WCQI Leaders Share What’s Coming in 2026 - ATQ 15 | 10 Dec 2025 | 00:20:02 | |
Go behind the scenes of ASQ’s two major 2026 conferences — the Lean and Six Sigma Conference (LSSC) and the World Conference on Quality and Improvement (WCQI). Learn more about the upcoming events here:🔗 ASQ Events Page: https://asq.org/events🔗 Lean and Six Sigma Conference (LSSC): https://asq.org/conferences/six-sigma 🔗 World Conference on Quality & Improvement (WCQI): https://asq.org/conferences/wcqi Follow All Things Quality for more conversations that highlight the people, ideas, and programs shaping the future of the profession. | |||
| What's the Worst That Could Happen: The Power of Premortems - ATQ 14 | 03 Dec 2025 | 00:05:06 | |
In this episode, we explore one of the most practical—and underused—tools for preventing failure before it happens: the premortem. Inspired by Govind Ramu’s January 2025 Quality Progress article, “What’s the Worst That Could Happen?”, this overview breaks down how project teams can use prospective hindsight to uncover risks early, improve decision-making, and build stronger cross-functional alignment. Whether you're leading major initiatives, coaching teams, or strengthening your organization’s risk-based thinking, this episode will give you practical steps you can put into action right away.
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| What the ASQ 2025 Salary Survey Revealed, with Max Hansen and Jenny Chu - ATQ 13 | 19 Nov 2025 | 00:21:16 | |
Quality salaries are up 5.2% — but expectations are rising even faster. The 2025 ASQ Salary Survey shows that leadership and strategic “power skills” now drive career growth as much as technical expertise. Max Hansen and Jenny Chu unpack the L-Mix, confidence gaps, communication trends, certification ROI, and what quality pros need next to advance. ASQ Resources Mentioned
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| Leading the Standard: Jackie Stapleton on Making ISO Practical - ATQ 12 | 12 Nov 2025 | 00:34:08 | |
ISO leadership mentor and podcast host Jackie Stapleton joins the All Things Quality Podcast to share how her 25-year auditing journey has shaped her perspective on making quality systems more practical, inclusive, and impactful. Jackie discusses what ISO really means for organizations today, how it builds trust beyond compliance, and why events like ASQ’s Women in Quality Symposium are helping professionals connect, collaborate, and lead the next generation of quality excellence. About Jackie Stapleton:
ASQ Resources:
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| Behind the Mic with ASQ’s Customer-Supplier Division | 05 Nov 2025 | 00:28:21 | |
In this episode of All Things Quality, Pablo Baez talks with Pam Carvell and Shawn Armstrong, hosts of ASQ’s CSD Coffee Talk podcast. They discuss how the series was launched to boost member engagement, trending topics impacting quality professionals today, and how other ASQ divisions can use podcasting to build stronger communities and conversations. More resources - | |||
| Stand Up for Quality with Stephen Hacker - ATQ 11 | 31 Oct 2025 | 00:22:38 | |
In this All Things Quality episode, we talk with Stephen Hacker, ASQ Fellow, past ASQ Chair, and leadership consultant, about how quality professionals can develop the courage, influence, and self-leadership needed to truly stand up for quality. Drawing from his Quality Progress article, “Are You Hiding Your Leadership?”, Stephen explores the mindset shifts that turn quality practitioners into trusted organizational influencers — from mastering persuasion and credibility to speaking the language of business. Tune in to learn practical steps for building moral courage, trust, and impact as a quality leader. Links & Resources:
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| October Updates: Quality Progress, Learning Library, and More - ATQ 10 | 18 Oct 2025 | 00:06:44 | |
This episode spotlights the latest ASQ news, member resources, learning opportunities, and upcoming events. 📰 Quality Progress Highlights – AI-ready culture, Quality 5.0 transformation, and modern RCA tools. Read at qualityprogress.com 🎧 Like, Share, and Subscribe so you don't miss an episode! | |||
| Upskilling for Quality 4.0 & 5.0 - ATQ 9 | 09 Oct 2025 | 00:12:43 | |
Driven by AI, automation, and digitalization, the rules of quality are being entirely reshaped. The data is clear: professionals who rely solely on traditional methods risk disruption. This era demands collaboration between humans and intelligent systems and a focus on ethical, human-centered outcomes. In this episode, we show you how to become the "upskilled AI/ML quality professional." We cover the technical fluency needed—from Prompt Engineering and Digital Twins—and the vital human skills like Analytical Thinking and Agility. | |||
| What Quality Pros Want — and What’s Holding Them Back with Jenny Chu - ATQ 8 | 25 Sep 2025 | 00:14:17 | |
In this episode, Jenny Chu unpacks highlights from ASQ’s 2025 Pulse Survey—revealing why personal growth tops pay as the main driver for upskilling, the skills quality pros say they need most, and how AI is beginning to reshape quality roles. Hear what’s motivating professionals, what’s holding them back, and what’s ahead in the full ASQ Salary Survey. Resources & Links Mentioned
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| AI Applications in Quality, Today and Tomorrow - ATQ 7 | 10 Sep 2025 | 00:08:34 | |
This episode explores how AI is transforming quality, highlighting current impacts like AI-powered test automation, computer vision for manufacturing defect detection, and AI-driven document quality control that boost efficiency, accuracy, and compliance. It forecasts near-term advances including autonomous testing, NLP-generated test scripts, self-healing tests, and edge AI integrated with robotics for real-time inspection and correction on factory floors. The discussion concludes that AI is shifting QA from manual, repetitive work to higher-value, strategic roles focused on reliability, user experience, and continuous delivery. | |||
| 3 Transformative Trends Reshaping Leadership & Teamwork - ATQ 6 | 27 Aug 2025 | 00:18:18 | |
How is the modern workplace reshaping leadership and teamwork? In this episode of All Things Quality, we explore insights from the article Three Transformative Workplace Trends Reshaping Leadership and Teamwork, featured in Quality Progress. Our guest speaker, Natalia Brattan, unpacks the three key trends every quality professional should be watching:
We look at what this means for collaboration, innovation, and long-term success—and how you can prepare your organization to thrive in a fast-changing environment. Whether you lead a team or are part of one, this conversation will give you practical strategies and fresh perspective on navigating today’s workplace transformations. Links:
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| 7 Technologies That Will Change the Way You Audit - ATQ 5 | 13 Aug 2025 | 00:11:52 | |
In this AI-assisted episode, listen into a lively discussion … exploring seven technological innovations that can radically enhance transparency and veracity, helping to overcome challenges like "audit fatigue" and rising costs. For more on this topic, check out the Quality Progress article - "7 Technological Innovations That Can Change the Way You Audit." If you found this episode valuable, please like, share, and subscribe so you don't miss future episodes! | |||
| An 8D-based Process for Problem Solving - ATQ 04 | 30 Jul 2025 | 00:08:02 | |
In this episode, we'll explore the 8D Problem-Solving Approach. You will learn how to form an effective problem-solving team, use tools like Ishikawa diagrams and the Five Whys for root cause analysis, and ultimately, how to implement permanent corrective actions, ensuring quality and efficiency in your processes. To learn more about this process, check out the Quality Progress article "It's All in the Approach: An 8D-Based Process for Problem Solving." | |||
| A Fishbone Diagram for Digital Transformation - ATQ 03 | 21 Jul 2025 | 00:11:38 | |
Discover a powerful revamp of the traditional fishbone diagram for digital transformation. Originally a tool for root cause analysis, this diagram has been adapted to assess an organization's current state and drive digital change by replacing traditional categories with those essential for the digital age. Tune in to learn how this customized tool pinpoints digital strengths, weaknesses, and opportunities, and provides a structured roadmap for digital maturity. This episode is based on the article "Land big returns with a revamped fishbone diagram customized for Quality 4.0 and the digital age" by Darshi Bassi and Marissa Gentling in Quality Progress magazine. | |||
| AI Fundamentals Q&A with author Jayet Moon - ATQ 02 | 14 Jul 2025 | 00:20:01 | |
In this episode, we're looking at Artificial Intelligence and its application in quality management. We're joined by Jayet Moon, author of ASQ's new book, "Artificial Intelligence Fundamentals," a straightforward guide designed for quality professionals. We'll discuss how AI fits into quality work, including how tools like ChatGPT can be part of a quality professional's toolkit. Jayet addresses common questions like how to handle data overload and compliance pressures with AI. He also shares practical examples, such as using AI to help create FMEAs and audit reports, and explains how AI can act as a "digital assistant that speaks quality language," making expertise more efficient. To learn much more about this topic and stay ahead of the curve, get your copy of his recently published book through ASQ! | |||
| About ASQ - Advancing Quality Excellence - ATQ 01 | 11 Jul 2025 | 00:13:05 | |
In this episode listen into a lively discussion exploring the benefits of ASQ membership, including access to a vast library of quality resources and a global community for networking and problem-solving. You’ll also learn a bit about ASQ's rich history, from its beginnings in 1946, to its evolution into a global leader empowering excellence across industries today. | |||