Do you resent those who can 'manage upwards’, or do you simply envy them or feel uncomfortable doing it yourself?
 
 In this episode, we discuss the power and value of sensibly managing senior members of your organisation. This skill can aid in career management, ensure tasks are completed well, and allow you to sleep peacefully at night without feeling like a sell-out or sycophant.
 
We offer perspectives on its benefits and share various thoughts and methods for achieving the best possible outcomes for everyone involved.
 
We also discuss the merits of O Beach in Ibiza, the NHS and the risks when forwarding emails...
 
If you or your team want to enhance your or your team's ability to network effectively and manage upwards, please contact James or Jimmy. 

Got a question - get in touch. Click here.

Episode 4

Following the episode on mood (season 2, episode 2), Rachael Edmondson-Clarke returns to delve into the interconnected topic of emotion. While mood is an internal state, emotions are our responses to external stimuli. They can surprise us and disrupt both performance and relationships.

Rachael helps us understand why emotions affect us and how we can manage, select, and alter our natural reactions. We contribute with perspectives on DIY, football, golf, and road rage, but fortunately, Rachael offers more intriguing insights that will help you enhance your performance and enjoyment at work.

To find out more, contact Rachael, Jimmy or James

Got a question - get in touch. Click here.

Episode 30 - This week, we continue to explore the UK Customer Experience. The country's service economy employs 80% of the workforce, so understanding and enhancing customer experience is crucial.
 
 We conduct a 'shallow dive' (or maybe a snorkel) into Virgin Media, examining its history and origins, as well as customer feedback on their experiences. What lessons can we draw from such a giant corporation?
 
 Expect the usual mix of anecdotes, statistics, and insights to provide some food for thought and ideas to ensure you're delivering the best customer service!
 
 Learn the importance of thinking about design from a customer's perspective (obvious but rarely done well) and how policies are not the same as performance when looking after vulnerable customers. We also discuss how much your reputation is worth.
 
 Also, Jimmy is relaxing a bit now. Nottingham Forest has another season in the Premier League, and James is celebrating finishing his audiobook. It's well worth a listen, or so he tells us.

Got a question - get in touch. Click here.

Episode 29: Insights from Hugh Alley

If you have worked in a large organisation, you will have seen continuous improvement initiatives come and go with alarming regularity. Everybody knows continuous improvement is a good idea, yet few organizations can pull it off.

This week, we talked with Hugh Alley about why these initiatives fail and what organisations need to do differently to see them succeed. James tells his worst joke (to date), and we discover why most managers cause continuous improvement initiatives to fail.

To find out more:

 Web Sites:

 Mike Rother’s Kata Website - Free resources and background to help you get started.

Kata School UK – LinkedIn – Gemma Jones and Ann Hill. Interesting research and excellent practice in the UK and worldwide. 

 Kata School Cascadia - The most active kata school in the world right now, based in the Pacific Northwest of North America.

 Books:

 Bringing Scientific Thinking to Life – Sylvain Landry – an excellent introduction to the thinking process of Toyota Kata and why it is useful - Start here.

The Toyota Kata Practice Guide – Mike Rother – the definitive “how to” guide is the essential reference on the process of doing Toyota Kata

Giving Wings to Her Team – Tilo Schwarz and Jeff Liker – a novel describing how one young manager learns to do Toyota Kata and saves her plant from being closed. It’s a long book but an engaging read, so worth it.

Toyota Kata Memory Jogger – Jean-Marc Legentil, Marc-Olivier Legentil, Tilo Schwarz – this practical pocket guide breaks down all the steps in great detail. 

Toyota Kata Culture – Mike Rother, Gerd Aulinger – a great guide to how the Toyota Kata can be used up and down an organization, showing how corporate strategy can be driven down to the production floor while still leaving lots of room for creative problem-solving and difficult challenges

And, of course, you can always contact us at jimmy@ajobdonewell.com and james@ajobdonewell.com 

Got a question - get in touch. Click here.

Episode 28 - Being made redundant is a possibility that we all may face. It's one of the most challenging experiences in our working lives. In our discussions, we share insights and personal experiences about the highs and lows encountered, how we've coped, and strategies that have enabled us to survive and prosper after redundancy.

The taboos linked with redundancy and the feelings this generates are still not discussed openly enough. By examining this, we hope some of our experiences will either resonate with you or help you prepare for when the experience happens to you.

Useful resources include

Acas—Acas gives employees and employers free, impartial advice on workplace rights, rules, and best practices. It also offers training and helps to resolve disputes.

Mind— Free mental health support for adults in England and the Channel Islands.

Mental health - NHS—Information and support for your mental health.

Samaritans—Whatever you're going through, a Samaritan will face it with you twenty-four hours a day, 365 days a year.

Got a question - get in touch. Click here.

Are you grappling with one of the most formidable leadership challenges? At some point in our careers, we must navigate the complexities of guiding a team through redundancy. There are numerous scenarios and types of programmes, from wholesale organizational failures to individual exits, and each has its nuances. However, a constant throughout is the critical role of leading people and teams effectively during this time. It can profoundly affect individuals' lives and their perception of you as a leader.
 
 Today, our favourite leadership expert, Amanda Gilbert, is here as we discuss our experiences and offer our top insights and strategies for addressing this challenge to ensure the best possible outcomes for you, your organization, and, most importantly, your team.
 
 If you need any help with leading teams through redundancy, please get in touch at Jimmy@ajobdonewell.com or James@ajobdonewell.com

Got a question - get in touch. Click here.

Were you taught how to manage the work? 
 
 We are all trained on the technical aspects of a job and the leadership of a team, but we are rarely taught how to manage the actual work. Managing work is vital whether you're a first-line manager or running the country! To provide valuable insights on the best way to manage and improve your teams and their work, we are lucky to have Hugh Alley, a successful author who has trained over 1,000 supervisors in his time, as this week's guest.
 
 Hugh shares the background and structure of 'Training Within Industry', which has the potential to dramatically improve team performance.
 
 Enjoy this conversation with Hugh, and you will join us in wondering why nobody taught us this before.

Find out more from Hugh's books, Becoming the Supervisor or The TWI Memory Jogger, or drop us a note at jimmy@ajobdonewell.com or james@ajobdonewell.com

Got a question - get in touch. Click here.

Episode 25: Today, we start a series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? 

As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important.  Every few weeks, we will be asking guests for their perspectives on the following questions:
 
 What's the state of customer experience?
 Why do you think that?
 Who provides a good customer experience?
 How would you improve the customers' experience?

To kick things off, we will give our perspectives on these questions. Unsurprisingly, we don't always agree.

This series will provide engaging, entertaining discussions and helpful insights that you can use to improve your performance and enjoyment of work.

Please let us know what you think by contacting jimmy@ajobdonewell.com or james@ajobdonewell.com

Useful links

UK Customer Satisfaction Index (UKCSI) ⋆ Institute of Customer Service

What do customers want from contact centers | McKinsey

Poor customer service costs UK firms billions – so why can’t they get it right? | Consumer affairs | The Guardian

Got a question - get in touch. Click here.

Episode 24 – Every organisation relies on others to be successful, so this week, we discussed: 

• The importance of suppliers in delivering on your purpose, strategy and performance. 
• Why most organisations create relationships with their suppliers that don't work for either party.
• Our seven golden rules for turning 'suppliers' into 'partners'.

Follow these' rules' to unlock value, performance, and innovation and create a better working environment. You will always be hamstrung trying to deliver to your customers without them, so create mutually satisfying relationships.

Do you still need help? Get in touch at www.ajobdonewell.com

Got a question - get in touch. Click here.

This week, we talk with our resident Learning and Development Guru, Amanda Gilbert, about Emotional Intelligence (EQ). What is it? Why should you use it? What are the risks associated with using it?  and importantly, how can you develop it?
 
 Jimmy was put out by Rishi Sunak's lack of EQ when he trashed the credibility of his favourite trainers. James struggled to see the problem (he still can't spell empathy). Amanda just rolled her eyes and continued to share her wisdom on the subject
 
 If you've ever wondered about what EQ is and want to learn how to understand and  develop yours - so you can improve your relationships and your leadership capability... listen on.
 
 Sources and extra material are available at our website www.ajobdonewell.com

If you've got any questions, comments or need help developing your or your team's EQ then get in touch!

Got a question - get in touch. Click here.

This week, we look at Performance Appraisals. Dating back to the 3rd century, these systems try to solve many of an organisation's performance management and leadership challenges but often destroy more value than they create.

 We look at the pros and cons of the process and, if you have the opportunity, discuss some of the things to consider when improving it. Most importantly, if you cannot change your organisation's approach, we discuss how you can at least survive the annual process and maybe even thrive and get the best results for you and your team.

If you've got any questions or comments or need help surviving your annual performance appraisal, then get in touch with Jimmy@ajobdonewell.com or James@ajobdonewell.com.

Got a question - get in touch. Click here.

This week, we unlock the mystery of cost savings with James's formula for making savings thoughtfully without damaging service—doubters, listen on! We argue that this is something we will all face at some point in our careers, so it's best to get on the front foot and do it the right way.
 
 James has spent decades (he is that old!) working out the most effective way of approaching cost saving, and here he shares his approach so you can avoid some of the mistakes we've made in the past.
 
 If you need help becoming more efficient and effective and reducing costs, contact jimmy@ajobdonewell.com or james@ajobdonewell.com.

Got a question - get in touch. Click here.

Episode 3

This week's discussion centres on the future of 'operations' within the U.K., where over 80% of us work in service industries. We delve into potential future scenarios and the historical undervaluing of 'operations'. We also examine the trends that are likely to influence this sector.
 
 We ask if A.I. will replace all our jobs and wonder why technological trends don't deliver as promised.

Although the world and work will change, the fundamental challenges will persist—achieving cheaper, better, and faster outcomes. 

The conversation turns to practical operational thinking and the importance of enhancing operational capabilities for individuals, teams, and organisations to remain relevant, capitalise on trends, and achieve continuous performance improvement.

To find out more, contact jimmy@ajobdonewell.com or james@ajobdonewell.com.

Got a question - get in touch. Click here.

This week, we looked at dysfunctional organisations and the behaviours they encourage. We discussed what that looks and feels like and how it impacts you. More importantly, we talked about how you can manage it. All organisations go through dysfunctional periods, though, as we discovered, dysfunction is in the eye of the beholder.

So, being able to work effectively (and thrive) through dysfunctional times and ensuring it doesn’t affect your organisation or team is a vital capability we should all develop.

To find out more, contact jimmy@ajopbdonewell.com, or james@ajobdonewell.com

Got a question - get in touch. Click here.

This week, our resident Learning and Development Guru, Amanda Gilbert, joins us again for the third episode in our Leadership series. We explore the subject of Curious Leadership (and we don't mean odd!)
 
 We conclude that this is a practical part of any leader's toolkit. It can have a positive impact if used correctly and at the right time. We share a helpful model to understand and assess your own levels of curiosity, some of the upsides and downsides to this approach, and, most importantly, how you can become more curious.
 
 If you need any help exploring or developing your personal or your team's curiosity, then get in touch at Jimmy@ajobdonewell.com or James@ajobdonewell.com 

Got a question - get in touch. Click here.

Is that impossible, you think? This week, we will examine governance — what it is and why it is essential. 

What are some of the mistakes made when setting up governance, and how can you ensure it fulfils its vital purpose  —  ensuring the right things get done, accelerating progress and maintaining quality — without boring the pants off everyone?

It's not impossible. Just have a listen...

Find out more by emailing jimmy@ajobdonewell.com or james@ajobdonewell.com

Got a question - get in touch. Click here.

This week, we take a 30,000-foot view and deep dive into corporate language. If it's only Buzzword Bingo, why do 75% of us use it?

We add value by granularising the different types of language and circle back to find the upsides of this blight of the modern workplace. It has a place and use, but net-net, it should be handled with care!

The ball is in your court. If we missed anything, give us a heads up and reach out to jimmy@ajobdoneell.com or james@ajobdonewell.com

Got a question - get in touch. Click here.

This week, we discuss how to work with ego - yours and others. We explore what ego means and why it is a complicated subject. How do our egos show up, and what's our experience working with egotistical people?
 
 Most importantly, we get into some of the things that have helped us manage our egos and work effectively with the egos of others.
 
 It is an often-mentioned subject but rarely explored, so we hope you find this a thoughtful and practical episode.

Email jimmy@ajobdonewell.com or james@ajobdonewell.com and let us know what you thought.

Got a question - get in touch. Click here.

This week, we discuss our different tastes in pancakes - what does Jimmy’s preference for vegan delights and James’s taste for galettes say about us?
 
 We also talk about Reward and Recognition - what is the difference between the two, and what behaviours and outcomes they drive. They’re like steroids. They will turbocharge behaviours, but are they the behaviours you want? Do large corporate incentives work, or are they a waste of money? 

We also discuss what works, a simple thank you for a job done well (see what we did there) and creating an environment where your staff can feel and be successful.
 
 If you have any questions or comments or need help with motivating your teams, then get in touch with Jimmy@ajobdonewell.com or James@ajobdonewell.com.
 
And if you enjoy this episode, follow the show, share the episode and check out our back catalogue  

Got a question - get in touch. Click here.

Welcome to the second episode of our monthly series on leadership.
 
 Our learning and development guru, Amanda Gilbert, joins us again, bringing much-needed sense and insights to the discussion.
 
 We explore what authentic leadership is in its different aspects and share stories and experiences we have of being authentic or not in some cases! Then, we discuss the value and impact authentic leadership has on others.
 
 Most importantly, we hear from Amanda about how you can develop your authentic leadership skill set and positively impact everyone around you!
 
 If you have any questions, comments, or experiences you want to share or would like to discuss how you can develop as an authentic leader, then get in touch - Jimmy@ajobdonewell.com or James@ajobdonewell.com

Got a question - get in touch. Click here.

The Post Office Scandal is one of the biggest miscarriages of justice the UK has seen. It has had tragic consequences for its many victims, and the fight for compensation is ongoing.

Could it have happened where you work?

Jimmy and James discuss what caused the scandal and what should happen next.
 
 The incident highlights the importance of understanding what's happening around us. So join us and reassure yourself that your management team would never create such a dire situation, would they? Here's an opportunity to learn from the mistakes of others.
 
 For any questions or if you need help ensuring you're not repeating the mistakes of the past, get in touch - Jimmy@ajobdonewell.com or James@ajobdonewell.com

Got a question - get in touch. Click here.

This week, we discuss the trend for transformation.  What do we mean when we talk about 'Transformation'?
 
 Whilst we agree that the need to 'transform' is a given in the ever-changing world, does this need to be done via large-scale IT projects? We bring to life some of the pitfalls and lessons we've learned from past experiences and discuss alternative approaches that may get you the outcome you need without the cost of an extensive programme. We then conclude with some hints and tips for running successful transformation programmes if that's the route you decide to take.
 
 If you have any questions, would like to discuss further any of the subjects we've covered or need help unlocking performance and engagement in your team, then get in touch - Jimmy@ajobdonewell.com or James@ajobdonewell.com 

Got a question - get in touch. Click here.

This week, we discuss the 'silver bullet' or ‘management magic’, which is a reorganisation or a restructuring. Some of the highlights/lowlights are: 

•  Many organisations create constant flux and uncertainty as they overuse this tool. 
•  They can help solve problems in the short term (and they certainly look like progress) but are rarely a long-term panacea for all issues.
•  They can be a distraction and rarely provide a good return on investment.
•  There are alternatives to solve your issues - optimise around your purpose and current structure, reduce barriers that stop people working together and build 'matrix management' skills
•  However, if you must reorganise, treat people with kindness to help them get on with their lives and be advocates for your organisation. 

 If you enjoy this episode, please like, follow and share the show.
 
 If you have any questions on this topic or need help solving your issues with reorgs (or just want to improve performance), get in touch via Jimmy@ajobdonewell.com or James@ajobdonewell.com 

Got a question - get in touch. Click here.

Episode 2

This week, we are joined by Rachael Edmondson-Clarke, an expert in Leadership Psychology and Biology. Rachael shares some fascinating insights on mood and how it can impact performance.  Listen in to understand what mood means, how it affects you, and how you can manage yourself to deliver peak performance.
 
 Plus, you can learn which of us is the moodiest. 

Rachael is well worth listening to as a speaker and authority on behavioural change. She will help you become 10% better at work!
 
 To find out more, contact Jimmy, James or Rachael.

Got a question - get in touch. Click here.

This week, we are joined by a special guest - Learning and Development guru Amanda Gilbert, to start a series of podcasts discussing the topic of leadership. It will have practical and insightful leadership tips (thanks to Amanda), delivered with a slice of humour and always aiming to help you improve your performance and enjoyment at work. 

When we talk "leadership", we mean leaders at every level in an organisation, including those leading teams, projects, or simply leading the way in performance and behaviours. There will be something for everyone.

If you've got any suggestions for aspects of leadership we should explore, questions or comments, drop us a message at James@ajobdonewell.com or Jimmy@ajobdonewell.com

Got a question - get in touch. Click here.

This week, we tackle the challenge of how to get the balance between delivering cost and service. Organisations and teams often struggle with this challenge, so we explore why that is, then how you can have your cake and eat it too.
 
 If you enjoy this episode, please check out our other episodes, follow, like and review the show. If you have any questions, comments or thoughts on what we discuss, please drop us a line at Jimmy@ajobdonewell.com or James@ajobdonewell.com

Got a question - get in touch. Click here.

In our second festive episode, we focus on 'setting you up for success' in 2024 by exploring the subject of goals. We discuss the value of goals and the risks they create, then talk through the 'how to' so you can set goals personally or professionally... for both you and your teams and maximise your chances of achieving them.

Got a question - get in touch. Click here.

This podcast is the first of two festive episodes aimed at helping you plan for a bumper 2024. In this episode,  we discuss the value of playing to your strengths and why we tend to focus on developing the things we're not good at rather than further developing the things we are good at. We explore what this means to individuals and leaders and how this can help unlock outstanding results.

We will be back in the New Year with an episode on setting goals, which will also help make 2024 the stuff of dreams!

Until then, enjoy the festive period.

Got a question - get in touch. Click here.

This week Jimmy and James talk about Workplace Politics - an often ignored subject that impacts most of us daily and often not positively! They explore - What is it? How can you minimise, understand, and manage it to become more effective and less frustrated with life at work? It doesn't need to be warfare once you've listened to this.

Got a question - get in touch. Click here.

This week we mix things up a little - Jimmy will be interviewing James about his best selling and highly rated book 'Managed by Morons' - everything from what inspired him to write the book, what impact he wants it to have through to his favourite film and most importantly - who are the morons!

Got a question - get in touch. Click here.

This week Jimmy and James discuss how to identify the best opportunities for improvement. Why this is important, where you go hunting and hints and tips for unlocking insights. 

As ever please ask any questions you have on any any work related subject - Jimmy@ajobdonewell.com or James@ajobdonewell.com and follow the show to ensure you don't miss an episode. 

To find out more about how Jimmy and James can help you as an individual, your team or your organisation/business check out our services www.ajobdonewell,com

Got a question - get in touch. Click here.

This week, Jimmy and James discuss the impact of measures and how to use them. They discuss the power and pitfalls of measuring performance and progress. Ever experienced targets at work? Unintelligible coloured graphs? A metrics storm of measures and wondered why things aren't getting better. This is the podcast for you.....

Got a question - get in touch. Click here.

Are corporate mission statements essential or are they just so much hot air? That genuinely depends on what they say. 

We all need a purpose in life, so it might as well be a good one.

Got a question - get in touch. Click here.

Welcome to A Job Done Well. The podcast that provides insights, advice, analysis and humour to help you transform your working life by improving performance and engagement - guaranteeing everyone's a winner! 

Each week, Jimmy and James will bring you entertaining and informative thoughts on subjects that will help transform how you work. Their backgrounds – they have done everything from running global teams, making Mars bars, sitting on company boards and running a Bookies – have given them a rich assortment of flops (and a few successes) to learn from.

Whatever your job and position in an organisation – running a team, a company or your own business – or if you want to do your job better and enjoy it more, this new, insightful podcast is essential. Listen to it whilst on your commute, walking your dog or as an alternative to white noise when you're struggling to sleep.

Got a question - get in touch. Click here.

Season 2 will be full of insights to make you 10% better at work.

Episode 1 - In today's kick-off episode  of  'A Job Done Well,' James, Jimmy, and guest Amanda explore the distinction and overlap between management and leadership.

We discuss how the business pendulum has swung toward leaders and leadership training and away from management. Has leadership become an overplayed idea? Would your business benefit from good management?

Listen as we delve into the role of leadership in motivating staff and setting direction. Is it a critical skill or just H.R. baloney? Should you focus on managing your systems or leading your staff? Spoiler Alert - you should do both and it's not just a case of semantics!

Plus, you can find out what we did last summer....

To find out more, contact us at jimmy@ajobdonewell.com or james@ajobdonewell.com.

Got a question - get in touch. Click here.

Episode 35 - Join us for highlights from our inaugural season as we aim to enhance work performance and enjoyment. We'll revisit some standout moments and reflect on what we learned. Plus, don't miss an outtake disguised as a 'Director's Cut', which reveals how our performances can spiral into chaos yet emerge sounding almost professional post-editing.
 
 Listen in as James recounts tales of his worst boss and his penchant for Deming quotes. Try to guess who is going on holiday to Ayia Nappa and Ibiza and who will live the middle-class dream and head to the South of France in a Volvo.
 
 We're also excited to preview the intriguing topics we'll explore in Season 2, starting in September... stay tuned!
 
 If you have feedback on Season 1, please share it with us. If you found it enjoyable, pass it along to friends and colleagues. And if there are topics you'd like us to delve into, drop us a line at Jimmy@ajobdonewell.com or James@ajobdonewell.com.

Got a question - get in touch. Click here.

Episode 34: This week, as part of our Leadership Series, we explore Transformational Leadership – A leadership style for today's environment, where change is the only constant (if you believe the hype). Amanda shares a model to help define and understand the characteristics of a Transformational Leader, and we all bring this leadership style to life with our experiences... as ever, good and bad.
 
 We wanted to unlock the secrets of 'Inspirational Leadership'; however, we realised that this is an outcome, not a style... so Amanda introduced us to a great substitute that could help you 'inspire' your teams to 'transform' their results.
 
 Don't forget this is the penultimate episode of the podcast (we'll be taking a short break over the summer), so don't miss next week's episode, where we will share some of the highs and lows from season one along with some of the best insights/learnings we've had and a small selection (there have been loads) of outtakes.
 
 Here's some further reading on Transformational Leadership...

www.simplypsychology.org/what-is-transformational-leadership.html

www.lse.ac.uk/study-at-lse/online-learning/insights/how-to-become-a-transformational-leader

www.profolus.com

https://leaders.com/articles/leadership/transformational-leadership

Got a question - get in touch. Click here.

Episode 33: We continue our series of episodes focused on answering the critical question –What Is the State of Customer Experience Today? 

As 81% of the UK's economic output comes from the service industry, understanding how to improve customer experience has never been more important.  We will be asking guests for their perspectives on the following questions:
 
 What's the state of customer experience?
 Why do you think that?
 Who provides a good customer experience?
 How would you improve the customers' experience?

We are lucky to have insights on these questions from Sean Keane who has led, grown and sold CX technology and consulting businesses, and has a strong background in Op Model design, technology and process. He’s led complex programmes and teams for companies like Davies Group, Ember and Capgemini on behalf of brands like RSA, Tesco, BUPA, The British Council, Thames Water, Disney Channel and HMRC.

With all of that experience he's definitely worth listening to!

Sean has recently set up a consultancy to help organisations lower costs via smart service design. Follow this link for more information

Service Economics (service-economics.com)

Got a question - get in touch. Click here.

We All Need to Understand the Data
Welcome to Unlocking the Power of Analysis, where we explore data’s transformative potential for improving work performance. 

You only have an opinion without data and analysis, so analysis is critical to the workplace.

In this episode, James dredges through his 20+ years of being called an ‘analyst’ to help practitioners fine-tune their skills, whilst Jimmy discusses how front-line managers, executives and board members can sharpen their skills to get the most out of data.

We discuss everything from how analysis stopped a cholera outbreak in 19th-century London to the way the “Head of Colouring In” produces informative reports.

Data analysis can benefit you, and you might even enjoy it. To find out more, contact us at jimmy@jobdonewell.com or james@jobdonewell.com.

Recommended Reading:
The Tiger That Isn't: Seeing Through a World of Numbers – Andrew Dilnot and Michael Blastland

Got a question - get in touch. Click here.

Today, we have a special guest, Alex Alexander, to discuss Gen AI. Alex runs a tech start-up, Xoots and has a glittering career in technology across Europe, working for brands including Emirates and Net A Porter. He's advised companies and governments on all things AI and we are lucky to have him join us to explore this hot topic.
 
 He will help educate you on what Gen AI is and how it works, explore some of its uses and potential, and finally, Alex will share his insights on how you can get started and exploit the power of Gen AI.
 
 If you've wondered what it is or how to start on the journey, you mustn't miss the opportunity to hear from a genuine AI Guru!
 
 If you would like to know more about Gen AI or get help from Alex, you can get in touch via his company, Xoots or by Linkedin
.
 XOOTS – Your digital transformation co-pilot

Alex Alexander | LinkedIn

Got a question - get in touch. Click here.

This week, we discuss Lord Darzi's report about the state of the NHS. The NHS is a crucial part of our lives, both in moments of joy and crisis, and it's widely recognised that it faces significant organisational challenges. But are these challenges unique? We delve into similar problems in other organisations, from perpetual restructuring and backlog management to ignoring customer feedback.
 
 Additionally, James recounts his experience trading the sophisticated company at the Southwell Ploughing Festival for the thrills of the waltzer at Nottingham's Goose Fair.
 
 Next week, we'll focus on some of the solutions that have addressed similar challenges elsewhere.
 
 To find out more, please contact James or Jimmy. 

Got a question - get in touch. Click here.

In last week's episode, we discussed the issues highlighted in Lord Darzi's report on the current state of the NHS and concluded that many are common to other organisations and teams.

This week, we share some of the solutions we've found that can help overcome these challenges, from breaking a backlog to finding the best opportunities for improvement.

We also discuss how Jimmy regresses to childhood to stay mentally fit whilst James opts to do what he's told to stay healthy!

To find out more, please get in touch with James or Jimmy. 

Got a question - get in touch. Click here.

This week, we are lucky to have Rob Wilson, Co-Founder of Service Economics, as a special guest. Rob has 20+ years of experience leading and transforming service operations across various sectors and is an expert in Systems Thinking.

This approach can help transform how you think about doing your job, and it has some stunning results. However, it has been surrounded by mystique and cynicism, as highlighted by the first rule of Systems Thinking – never talk about Systems Thinking!

Rob breaks this 'rule' and shows us behind the curtain to understand more about this method and some of the challenges it can help us solve.

You'll also get insights from James on Nottingham's roundabouts, and Jimmy recommends the Art of Football for all of your football attire needs (and to get excellent customer service).

To find out more, contact James, Jimmy or Rob.

Or have a look at Service Economics (service-economics.com)

Got a question - get in touch. Click here.

This week, we will see the first of two episodes with Gestalt Therapist Dawn Wray. 

We will explore how therapy can help improve performance and enjoyment at work. Dawn discusses its nature and shares how it can have a profound effect on your personal and professional life. She has helped people who have faced redundancy, been promoted, changed jobs, and many other situations. She shares some questions we can all consider that will help us deepen our understanding of ourselves and improve our relationships with the world around us.

We also learn that Jimmy has benefited from years of therapy and that James would benefit from therapy. 

Stay tuned for next week's continuation of this intriguing and transformative subject.

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Good/bad, happy/sad, success/failure—we are conditioned to fear failure, but it's essential for learning, growth, and innovation.

This week, we review the research into failure and share our experiences and perspectives. Listen to help you understand and develop a positive relationship with one of life's most prevalent natural resources.

If that's not enough, we also share some TV recommendations. Though we recorded this before Rivals came out; otherwise, it would have made Jimmy's list!

To find out more, contact Jimmy or James.

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This week, Amanda Gilbert joins us to share insights into how you can build people's capability - yours, your teams, or your organisation. Avoid some common pitfalls and follow critical steps to improve capability and results.

This podcast follows the recent episode where James shared a magic bullet for improving performance: building your systems' capability. People are critical to any system, so check out Amanda's advice.

We also discuss the challenges of buying and maintaining cars, and James improves his productivity by listening to podcasts on double speed—perfect if you're a fan of the Smurfs!

To find out more, contact Jimmy, James or Amanda.

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This week, we discuss the often shortsighted cost-cutting measures companies adopt to hit their targets and the flawed logic behind these strategies. What might appear to be an immediate saving usually leads to more significant issues down the line. 

Instead of superficial cuts, we will explain the catch-all strategy to fix all your operational and financial woes.

Are we snake-oil salesmen, or do we know the solution? Listen in and decide for yourself.

To find out more, contact James, Jimmy.

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A second episode, in which Rob Wilson (Co-Founder of Service Economics) shares his insights into Systems Thinking – an approach that can help transform how businesses work.

We discuss how you can change the way you think about your system (or organisation) to improve customer and staff outcomes. Rob's advice is easy to understand and pragmatic, and it's immediately apparent how it will radically improve performance.

Plus, you don't need to wait for the next Apple Event (pun intended) to find out what the must-have gadget is this Autumn, as James shares his latest acquisition!

To find out more, contact James, Jimmy or Rob.

Or have a look at Service Economics (service-economics.com)

Got a question - get in touch. Click here.

We end the year with our version of the 12 Days of Christmas – a light-hearted look at some seasonal insights to help you over the festive period and into 2025.
 
Amanda Gilbert our Learning and Development Guru attempts to keep us in order as we cobble together insights on habits, collaboration and how to behave at Christmas Do's.
 
Thank you to everyone for listening, sharing, following, and supporting the podcast this year. We hope you all have an amazing festive period and a great 2025. If you're lucky, Santa won't be taking advice from James this year – when you've listened in, you'll know why! We hope to see you all for our next episode on January 7th.
 
If you want to help others less fortunate than yourself this time of year, Olio - Your Local Sharing App is a great place to start. 

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Free advice from two old men, but is it any good?

This week, we explore 'how to manage your career' - a subject often discussed, rarely taught, and where perfect answers don't exist. We have both had decades of experience—good and bad—trying to make the most of our careers. So, we thought we would share some of the dilemmas we faced and the insights we have gained.

If our expertise isn't enough, maybe Baz Luhrmann's advice from a classic 90s song will be an adequate substitute.

You'll also hear about our recent experiences at Christmas markets and how to negotiate with cranky Immigration Officers!

If you want more (and why wouldn't you?), let us know by contacting James Lawther or Jimmy Barber.

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